Lexmark X65X series User manual

Lexmark™ X65x
Clearing Jams Guide
Clearing jams
Avoiding jams
The following hints can help you avoid jams.
Paper tray recommendations
•Make sure the paper lies flat in the tray.
•Do not remove trays while the printer is printing.
•Do not load trays, the multipurpose feeder, or the envelope
feederwhiletheprinterisprinting.Loadthempriortoprinting,
or wait for a prompt to load them.
•Do not load too much paper. Make sure the stack height does
not exceed the indicated maximum height.
•Make sure the guides in the paper trays, multipurpose feeder,
or envelope feeder are properly positioned and are not
pressing too tightly against the paper or envelopes.
•Push all trays in firmly after loading paper.
Paper recommendations
•Use only recommended paper or specialty media.
•Do not load wrinkled, creased, damp, bent, or curled paper.
•Flex, fan, and straighten paper before loading it.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same stack.
•Make sure all sizes and types are set correctly in the printer
control panel menus.
•Store paper per the manufacturer's recommendations.
Envelope recommendations
•To reduce wrinkling, use the Envelope Enhance menu in the
Paper menu.
•Do not feed envelopes that:
–Have excessive curl or twist
–Have windows, holes, perforations, cutouts, or embossing
–Have metal clasps, string ties, or folding bars
–Have an interlocking design
–Have postage stamps attached
–Have any exposed adhesive when the flap is in the sealed
or closed position
–Have bent corners
–Have rough, cockle, or laid finishes
–Are stuck together or damaged in any way
Understanding jam numbers
and locations
Whenajamoccurs,amessageindicatingthejamlocationappears.
Open doors and covers and remove trays to access jam locations.
To resolve any paper jam message, you must clear all jammed
paper from the paper path.
The following table lists the jams that can occur and the location
of each jam:
Jam numbers Area
1200–202 Printer
2230–239 Duplex unit
3240–249 Paper tray
4250 Multipurpose feeder
5260 Envelope feeder
6270–279 Optional output bin
7280–282 Finisher
8283 Stapler
9290–294 ADF cover
200 and 201 paper jams
1Touch Status/Supplies to identify the location of the jam.
2Lower the multipurpose feeder door.
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3Push the release latch, and then open the front cover.
4Lift and pull the print cartridge out of the printer.
Warning—Potential Damage: Do not touch the
photoconductor drum on the underside of the cartridge. Use
the cartridge handle whenever you are holding the cartridge.
5Place the print cartridge aside.
Warning—Potential Damage: Do not leave the cartridge
exposed to light for extended periods.
Warning—Potential Damage: The jammed paper may be
covered with unfused toner which can stain garments and
skin.
6Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer
might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Note: If the paper is not easy to remove, then open the rear
door and remove the paper from there.
7Align and reinstall the print cartridge.
8Close the front cover.
9Close the multipurpose feeder door.
10 Touch Continue.
202 paper jam
Touch Status/Supplies to identify the location of the jam. If the
paperisexitingtheprinter,thenpullthepaperout,andthentouch
Continue.
If the paper is not exiting the printer:
1Pull down the top rear door.
2Remove the jammed paper.
3Close the top rear door.
4Touch Continue.
230–239 paper jams
1Touch Status/Supplies to identify the location of the jam.
2Pull the standard tray out.
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3Pull down the bottom rear door.
4Push the tab down.
5Remove the jammed paper.
6Close the bottom rear door.
7Insert the standard tray.
8Touch Continue.
240–249 paper jams
1Touch Status/Supplies to identify the location of the jam.
2Pull the standard tray out.
3Remove any jammed paper, and then close the tray.
4Touch Continue.
5If the jam message persists, then pull out any optional trays.
6Remove the jammed paper, and then insert the trays.
7Touch Continue.
250 paper jam
1Touch Status/Supplies to identify the location of the jam.
2Remove the paper from the multipurpose feeder.
3Flex the sheets of paper back and forth to loosen them, and
then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.
4Load the paper into the multipurpose feeder.
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5Slide the paper guide toward the inside of the tray until it
lightly rests against the edge of the paper.
6Touch Continue.
260 paper jam
Touch Status/Supplies to identify the location of the jam. The
envelope feeder feeds envelopes from the bottom of the stack;
the bottom envelope will be the one that is jammed.
1Lift the envelope weight.
2Remove all envelopes.
3If the jammed envelope has entered the printer and cannot be
pulledout, then liftthe envelope feederup and thenout of the
printer, and then set it aside.
4Remove the envelope from the printer.
Note: If you cannot remove the envelope, then the print
cartridge will have to be removed. For more information, see
“200 and 201 paper jams” on page 1.
5Reinstall the envelope feeder. Make sure it snaps into place.
6Flex and stack the envelopes.
7Load the envelopes in the envelope feeder.
8Adjust the paper guide.
9Lower the envelope weight.
10 Touch Continue.
270–279 paper jams
To clear a jam in the high-capacity output stacker or the 4-bin
mailbox:
1Touch Status/Supplies to identify the location of the jam.
2If the paper is exiting into a bin, then pull the paper straight
out, and then touch Continue.
If not, then continue with step 3.
3Pull down the output bin door or doors.
4Remove the jammed paper.
5Close the output bin door or doors.
6Touch Continue.
280–282 paper jams
1Touch Status/Supplies to identify the location of the jam.
2Pull down the StapleSmartTM finisher door.
3Remove the jammed paper.
4Close the StapleSmart finisher door.
5Touch Continue.
283 staple jams
1Touch Status/Supplies to identify the location of the jam.
2Press the latch to open the stapler door.
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3Pull the latch of the staple cartridge holder down, and then
pull the holder out of the printer.
4Use the metal tab to lift the staple guard, and then remove any
loose staples.
5Close the staple guard.
6Press down on the staple guard until it snaps into place.
7Push the cartridge holder firmly back into the stapler unit until
the cartridge holder clicks into place.
8Close the stapler door.
290–294 paper jams
1Remove all original documents from the ADF.
2Open the ADF cover, and then remove any jammed paper.
3Close the ADF cover.
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4Open the scanner cover, and then remove any jammed pages. 5Open the bottom ADF door, and then remove any jammed
pages.
6Close the bottom ADF door and scanner cover.
7Touch Restart Job.
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