Linksys SPA2102-R3 User manual

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Disclaimer
Please note that all information provided in this User Guide is correct as at date of production.
For more information, please check the latest online updates and terms and conditions at our website at www.starhub.com/voice
Contents
1 About Digital Voice Global 2
2Technical Information 3
3Setting Up Your Digital Voice Global Connection 4
a. Front view of integrated access device 5
b. Rear view of integrated access device 5
c. How to connect your Digital Voice Global
- for cable modem/ADSL connection only 6
- for cable modem/ADSL connection with an external router 7
- for cable modem/ADSL connection with built-in router 8
4Troubleshooting 14
5Value-Added Services Guide 16
6Frequently Asked Questions 20
7Appendices 25
a. Port Forwarding Setting for Motorola SBG 1000 Cable Modem Gateway 25
b. Setting up the Firewall for Motorola SBG 1000 Cable Modem Gateway 27
c. Digital Voice Global Subscription Plan 29
8Glossary 30

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About Digital Voice Global
Digital Voice Global is StarHub’s Voice-Over-IP (VoIP) service available to our residential customers. Users of
this service must have a broadband access network connection (either cable or ADSL). Calls are made through
the integrated access device (IAD), which can be used in any location that has broadband connectivity*, both
within and outside Singapore.
Digital Voice Global gives you access to:
 
 
 
 
 
 
 
 
 
You also have access to our comprehensive range of Value Added Services such as Call Waiting, Caller Number
Display/Non-Display, Voice mail, Call Divert (Unconditional), Number Retention, Private Number Listing, Call
Transfer etc.
Digital Voice Global customers have to register with the respective IDD service providers in order to use IDD services that are
not offered by StarHub. Please call our Customer Care at 1633 if you wish to bar IDD and 1900 calls on Digital Voice Global
* Please refer to the technical Information section on the types of broadband services that are supported. Usage of
Digital Voice Global when overseas is subject to conditions imposed by the overseas broadband network service provider
so there is no guarantee that the service will always work.
As Digital Voice Global operates over the public Internet, there is no assured quality of service.
** Calls to emergency numbers are free-of-charge.

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Technical Information
Hardware Requirements
To use Digital Voice Global, you need to have the following items:
• Integratedaccessdevice(IAD)

Linksys SPA2102-R3 IAD is compatible with almost any Microsoft Windows®, Macintosh®, or UNIX® computers
with a 10Base-T or 10/100Base-T Ethernet adapter
 Only IAD purchased from StarHub or its authorised resellers can be used for Digital Voice Global.
• BroadbandInternetconnection
The broadband Internet access can either be of a cable (StarHubs’ MaxOnline broadband access) or an
ADSL connection, with a minimum download speeds of 512Kbps and upload speeds of 256kbps.
 Digital Voice Global will not function with a narrowband connection. (e.g 56Kbps Dial-up access)
• Analoguephone(cordedorcordless)
Internal Wiring
If the telephone set is connected directly to the voice port of the IAD, no additional wiring is required. Internal
wiring would be required should you wish to locate the telephone set in another room. We recommend using
a cordless phone if you do not wish to install internal wiring.
If you require additional wiring, please call our Customer Care at 1633 so that they can advise you on the
appropriate type of wiring for the service. We will be happy to arrange for additional cabling for you or you
may also wish to enage your own contractors for the job. Please ensure that only approved cables are used
for your cabling.

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Setting Up Your Digital Voice Global Connection
Upon subscribing to Digital Voice Global, this IAD will allow you to connect both a computer and your standard
corded or cordless phone set to make voice calls.
We have included some useful tips on how to set up your Digital Voice Global connection in this handbook.
You may wish to refer to them before deciding to call the hotline for technical assistance. Alternatively , you
can visit www..com/voice for the latest online updates.
The following diagram shows the typical set-up for a StarHub TV, MaxOnline and Digital Voice Global user.
For better voice quality, we recommend that you connect the IAD directly to the cable or ADSL modem instead
of connecting behind the router (if applicable).

Front Panel
The following diagram shows the front panel of the IAD.
There are 4 lights (LED) found on the front panel. The tables below show the purpose of the 4 lights.
 Never unplug your IAD while the light is blinking continuously. Instead, allow the image upgrade to be completed. If
you unplug the IAD during an image upgrade, the unit may become inoperable.
Rear Panel
The rear panel provides the following connectors:
Power Green. The Power LED lights up when the Phone Adapter is powered on and connected to the
Internet. It flashes when the Phone Adapter is not connected to the Internet. The LED also flashes
when the Phone Adapter is booting up or upgrading its firmware. The Power LED will turn Orange
when customization profile fails to load.
Ethernet Green. The INTERNET LED lights up when there is an active connection through the port. If the LED
is flashing, then there is traffic moving through that port.
Phone 1 Green. The PHONE LED is solidly lit when a telephone has an active or registered connection to
StarHub’s DV Global network through the corresponding port. It flashes when the phone is being
used or is off the hook.
Phone 2 Not in use
 
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
Linksys SPA2102-R3 IAD
PHONE 2 RJ-11 Telephone line two (not in use)
PHONE 1 RJ-11 Telephone line one
POWER 5V DC/1A An adapter that you plug into an AC power outlet
INTERNET RJ-45 Ethernet connector to your internet broadband modem or router
ETHERNET RJ-45 Ethernet connector to a computer
 

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
How to connect Digital Voice Global using a cable or ADSL connection only

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
How to connect Digital Voice Global using a cable or ADSL connection
with an external router
There are 2 ways to connect the IAD when used with a router. They are:
1) Connect IAD before the router
The advantages of using this connection are as follows:
Advantages
• NointeroperabilityissueswithNATontheRouterthatmaypreventusageofDigitalVoiceGlobalservice
• TherewillbeupstreamvoiceprioritizationdoneontheIAD(forbettervoicequality)
Disadvantages
• MaximumthroughputontheIAD’sPC/ETHERNETportisonlyupto(max)10Mbps.Underoperational
usage, the throughput can be slightly lower (varies). Hence, only customers subscribing to broadband
with download speeds lower than 10Mbps should use this connection.

2) Connect IAD after the router
For this connection, user may (depend on types of routers used) need to perform settings on the router/s to
overcome firewall which could block the Digital Voice Global voice traffic. If there is no firewall related issues,
this connection is recommended for users using broadband with download speeds higher than 10Mbps.
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
How to connect Digital Voice Global using a cable or ADSL connection
with built-in router.
Steps for Setting up:
1. Ensure that your IAD is unplugged and that the power supply to your modem is turned off.
2. Connect one end of an Ethernet cable (RJ-45) to an open Ethernet LAN port on your modem with
built-in router. Connect the other end of this Ethernet cable to the WAN connector on your IAD.
3. Connect a telephone to your PHONE 1 connector on your IAD using a RJ-11 telephone cable.
4. Power on your modem. Wait for about 2 minutes for it to start up.
5. Plug the AC power adapter to the POWER connector on your IAD and the electrical outlet.
This turns your IAD on.
Note: You should keep the IAD powered on all the time in order to receive incoming calls.
6. Wait for about 2-5 minutes for the IAD to start up
Note: Start-up may take longer if the IAD re-configuration takes place or when the Internet is slow/congested.
7. Pick up the telephone handset and listen for a dial tone. If you hear a dial tone, you can now call anyone
as you normally would on any telephone. If you do not hear a dial tone, check that all connections as
described in this procedure are correct.