Loffler MITEL 6920 User manual

Placing an Internal Call
•Lift handset
•Dial extension or press a
speed dial
Placing an External Call
•Lift handset
•Dial access code 9 + number
Answering a Call
•Lift handset OR
•Press headset or speaker
button
Placing a Call on Hold
•While on a call press
•Line key will flash

Note:Aheldcallwillringback
after1minute

Retrieving a Held Call
•Press OR Pick UpOR
the flashing line key
Redial
•Press twice to call
back the last number
dialed
Changing Availability State
•Press State
•Choose the desired state and
press Save
Park
•Press the Park Button
•Dial in an extension to Park
the call
•To retrieve the Parked Call,
press unpark and dial the
extension
Transferring a Call
Blind Transfer
•While on a call, press Transfer
•Dial 9 + number or press a
speed dial or dial an extension
•Press Transfer
•Hang up
Consult Transfer
•While on a call, press Transfer
•Dial 9 + number or press a
speed dial or dial an extension
•Wait for an answer, then
announce the call
•Hang up to complete the
transfer

Transfer to Voicemail
•Press Transfer
•Dial an extension or press a
speed dial
•Press
•Press To VM
Conference Calls
•While on a call, press
Conference
•Dial 6+ number or press a
speed dial or dial an extension
•Press Conference again and
all parties will be connected
Note:Youcanhangupthecalland
theothertwopartieswillstillbe
connected,oryoucanpressdrop
todropthehighlightedcaller

Message Waiting Light
Located in the Top Right-Hand
Corner of the phone, when you have
a voicemail, this will be lit up red
Hot-Desking
Allows you to assign another phone
as your phone
Logging In
•Press
•Press Assign
•Enter Extension
•Enter Voicemail Password
•Press Enter
PHONE USER GUIDE –MITEL 6920

SoftKeys
The softkeys are the buttons located
directly below the LCD display that
control Speed dial, voicemail
features, and conference

Softkeys on LCD Screen

PickUp – Allows you to pick up a
ringing extension from your phone
UnPark– Picks up a call from Park
Pickup- pick up another ringing
extension or parked call
Conference-Initiates/completes a
conference
State-Changes your availability,
sends calls to voicemail
Answer-Answers incoming call
Ignore-Ignores incoming call but
continues to ring the phone
Transfer-Transfer to another party
ToVM-Send an incoming to call your
mailbox with outringing the full time
Silence-Call Continues to ring
silently until voicemail picks up
Drop-Hangs up on the highlighted
caller
Conference- Conference multiple
calls together
Park- System wide hold that can be
picked up from any phone
HardKeys
- Directory
- Call History
- Voice mail
- Settings- Change Ringtone,
program buttons, enable headsets
- Volume down and up
- End Call
- Redial
- Hold
- Mute
- Speaker/Headset, flips back
and forth between to two
Headset
•Press
•Enter your Voicemail pin
•Choose Audio Mode
•Press Select
•Select headset
•Press OK
•Press Exit

Programming Buttons
Any button on your phone that does
not have a designated feature or line
appearance may be programmed as a
speed dial
Programming
•Press
•Enter your Voicemail pin
•Choose Program Keys Edit
•Press Select
•Select Top Softkeys
•Press Select
•Scroll to the Key you want to
program
•Enter a Label
•Enter a phone number
(Include 9 for external
numbers)
•Choose Dial number for a
Speed dial
•Press Save