LOGICDATA SMARTneo-2G User manual

MANUAL
Document Version 1.0 /July 2019
SMARTneo-2G
Cascading

SMARTNEO-2G: CASCADING MANUAL // PAGE 2
SMARTneo-2G - Cascading Manual
Document Version 1.0/ Juli 2019
The German language version is the original
LOGICDATA Electronic & Software Entwicklungs GmbH
Wirtschaftspark 18
8530 Deutschlandsberg
Austria
Phone: [phone]
Fax: [phone]
Internet: http://www.logicdata.net
Email: o[email protected]
INFO This manual is valid for SMARTneo-2G Control Boxes.

SMARTNEO-2G: CASCADING MANUAL // PAGE 3
1 QUICK REFERENCE
INFO
The Quick Reference is not a substitute for the product documentation. For your own
safety, read the complete product documentation before connecting the components
to form a Cascading System and putting it into operation.
Required components For detailed instructions, see the “Required Components” subchapter for
your chosen conguration.
1 2
SAVE
3 4
1
2
3
4
5
Fig. 1: Required components
1 1 Hand Control
2 2 SMARTneo-2G Control Boxes
3 2 to 4 Actuators
4 1 Cascading Cable
5 2 Power Cables

SMARTNEO-2G: CASCADING MANUAL // PAGE 4
Cascading System with 2 Actuators For detailed instructions, see chapter 6.3.5 on page 15
1 2
SAVE
3 4
1 2
SAVE
3 4
Cascading System with 3 Actuators For detailed instructions, see chapter 6.6 on page 16
1 2
SAVE
3 4
1 2
SAVE
3 4
1 2 3
4 5
1 2 3
4 5

SMARTNEO-2G: CASCADING MANUAL // PAGE 5
Cascading System with 4 Actuators For detailed instructions, see chapter 6.7 on page 17
1 2
SAVE
3 4
1 2
SAVE
3 4
Performing the Reference Drive For detailed instructions, see chapter 7.1 on page 18
O73
Factory Reset For detailed instructions, see chapter 7.2 on page 18
Comfort:
1 2 S 5 S O SAVE
3s
Basic:
1 2 3
4 5
CLICK
Hold Hold

SMARTNEO-2G: CASCADING MANUAL // PAGE 6
CONTENTS
1 Quick reference 3
2 General information 8
2.1 Other applicable documents 8
2.2 Copyright 8
2.3 Royalty-free use of images and text 8
2.4 Trademarks 8
3 Safety 9
3.1 Target audience 9
3.2 General safety regulations 9
3.3 Intended use 9
3.4 Reasonably Foreseeable Misuse 9
3.5 Explanation of symbols and signal words 10
3.6 Liability 10
3.7 Residual risks 11
3.8 Skilled Persons 12
3.9 Notes for Resellers 12
4 Scope of delivery 12
5 Product 13
5.1 About Cascading 13
5.2 About the SMARTneo-2G 13
5.2.1 Control Box connections 13
5.2.2 Hand Control 13
6 Connecting the System 14
6.1 Safety 14
6.2 Dimensions 14
6.3 Assembly instructions 14
6.4 Specications for the Cascading System 14
6.5 Cascading System with two Actuators 15
6.5.1 Required Components 15
6.5.2 Connecting the Components 15

SMARTNEO-2G: CASCADING MANUAL // PAGE 7
6.6 Cascading System with three Actuators 16
6.6.1 Required Components 16
6.6.2 Connecting the Components 16
6.7 Cascading System with four Actuators 17
6.7.1 Required Components 17
6.7.2 Connecting the Components 17
7 Operation 18
7.1 Reference Drive 18
7.2 Factory Reset 18
7.2.1 With a Basic Hand Control 18
7.2.2 With a Comfort Hand Control 19
8 Troubleshooting 20
8.1 Lexicon 20
8.2 Possible Problems and their Solutions 20
9 Additional Information 21
9.1 Changing a Cascading System 21
9.1.1 Replacing a Control Box 21
9.1.2 Replacing an Actuator 21
9.1.3 Ungrouping a Cascading System 21
9.2 Maintenance 21
9.2.1 Disposal 21

SMARTNEO-2G: CASCADING MANUAL // PAGE 8
2 GENERAL INFORMATION
Documentation for SMARTneo-2G Cascading Systems consists of this Operating Manual and several other
documents. Read all documentation before assembling or operating the table system. Keep all documen-
tation for as long as the product is in your possession. Ensure that all documentation is provided to subse-
quent owners. Go to www.logicdata.net for more information and support. This Manual may change with-
out notice. The most recent version is available on our website.
2.1 OTHER APPLICABLE DOCUMENTS
This Operating Manual assumes that the reader has read the following documents:
• Datasheet and Operating Manual for the installed Actuator(s)
• Datasheet and Operating Manual for the installed User Interface (Hand Control or other)
• Datasheet and Operating Manual (if applicable) for any installed accessory products
• Datasheet and Operating Manual for the SMARTneo-2G
2.2 COPYRIGHT
© July 2019 by LOGICDATA Electronic und Software Entwicklungs GmbH. All rights reserved, except for
those listed in Chapter 1.3 Royalty-free use of images and text on page 5.
2.3 ROYALTY-FREE USE OF IMAGES AND TEXT
After purchase and full payment of the product, all text and images in Chapter 3, “Safety”, may be used free
of charge by the customer for 10 years after delivery. They should be used to prepare end user documenta-
tion for height-adjustable table systems. The license does not include logos, designs, and page layout ele-
ments belonging to LOGICDATA. The customer may make any necessary changes to the text and images to
adapt them for the purpose of end user documentation. Texts and images may not be sold in their current
state, and may not be published or sublicensed digitally. The transfer of this license to third parties without
permission from LOGICDATA is excluded. Full ownership and copyright of the text and graphics remain
with LOGICDATA. Texts and graphics are oered in their current state without warranty or promise of any
kind. Contact LOGICDATA to obtain text or images in an editable format ([email protected]).
2.4 TRADEMARKS
Documentation may include the representation of registered trademarks of goods or services, as well as
information about copyright or other proprietary expertise of LOGICDATA or third parties. In all cases, all
rights remain exclusively with the respective copyright holder. LOGICDATA® is a registered trademark of
LOGICDATA Electronic & Software GmbH in the USA, the European Union, and other countries.

SMARTNEO-2G: CASCADING MANUAL // PAGE 9
3 SAFETY
3.1 TARGET AUDIENCE
This manual is intended for Skilled Persons only. Refer to Chapter 3.8, Skilled Persons on page 12 to ensure
that personnel meet all requirements.
3.2 GENERAL SAFETY REGULATIONS
In general, the following safety regulations and obligations apply when handling the product:
• Do not operate the Cascading System unless it is in a clean and perfect condition
• Do not remove, change, bridge, or bypass any protection, safety, or monitoring equipment
• Do not convert or modify any components without written approval from LOGICDATA
• In the event of malfunction or damage, any faulty components must be replaced immediately
• Unauthorized repairs are prohibited
• Do not attempt to replace hardware unless the system is in a de-energized state
• Only skilled persons are allowed to work on the Cascading System
• Ensure that national worker protection conditions and national safety and accident prevention
regulations are observed during operation of the system
3.3 INTENDED USE
The SMARTneo-2G is a Control Box for electrically Height-Adjustable Tables. It is intended for indoor use
only. The system may only be installed in compatible Height-Adjustable Tables and with LOGICDATA-
approved accessories, including those intended to enable Cascading functionality. Contact LOGICDATA for
further details. Use beyond or outside the intended use will void the product’s warranty. Please refer to the
Operating Manual of each product in the Table System to determine its individual intended use.
The installation site must be level, vibration-free, and free from contamination. It must be ensured that
there is no extraordinary exposure through dust, toxic or caustic gases and vapours, or through inadmissi-
ble heat exposure at the installation site.
3.4 REASONABLY FORESEEABLE MISUSE
Usage outside of the intended use of a Cascading System could lead to minor injuries, serious injuries, or
even death. Reasonably foreseeable misuse of the system includes, but does not extend to:
• Using the system as a climbing or lifting aid for people or animals
• Connecting unauthorized products to a Cascading System. If you are unsure as to whether a
product can be used with your system, contact LOGICDATA for further information
• Overloading the Table System

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3.5 EXPLANATION OF SYMBOLS AND SIGNAL WORDS
Safety notices contain both symbols and signal words. The signal word indicates the severity of the hazard.
DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious
injury.
WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION Indicates a hazardous situation which, if not avoided, could result in minor or moder-
ate injury.
NOTICE Indicates a situation which, if not avoided, could result in damage to the product
through electrostatic discharge (ESD).
NOTICE Indicates a situation that will not lead to personal injury, but could lead to damage to
the device or the environment.
INFO Indicates the protection class of the device: Protection Class III.
Protection Class III devices may only be connected to SELV or PELV power sources.
INFO Indicates important tips for handling the product.
3.6 LIABILITY
LOGICDATA products comply with all currently applicable health and safety regulations. However, risk can
result from incorrect operation or misuse. LOGICDATA is not liable for damage or injury caused by:
• Improper product use
• Disregard of the documentation
• Unauthorized product alterations
• Improper work on and with the product
• Operation of damaged products
• Wear parts
• Improperly performed repairs
• Unauthorized changes to the operating parameters
• Disasters, external inuence, and force majeure
The information in this documentation describes the characteristics of the system without assurances.
Resellers assume responsibility for the LOGICDATA products installed in their applications. They must en-
sure their product complies with all relevant directives, standards and laws. LOGICDATA shall not be held
liable for any damage that is directly or indirectly caused by the delivery or use of this document. Resellers
must observe the relevant safety standards and guidelines for each product in the Table System.

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3.7 RESIDUAL RISKS
Residual risks are the risks that remain after all relevant safety standards have been complied with. These
have been evaluated in the form of a risk assessment. Residual risks associated with the connection and opera-
tion of the Cascading System are listed in this Manual. The risks associated with the installation of other prod-
ucts in the system, including the SMARTneo-2G, are detailed in the respective product’s Operating Manual.
See also Chapter 2.1. The symbols and signal words used in this Operating Manual are listed in Chapter 3.5.
WARNING Risk of death or serious injury through electric shocks
The products in the Cascading System are electrical devices. Basic safety precautions
must be taken at all times. Failure to observe electrical safety precautions may lead to
death or serious injury through electric shocks.
• Never open any product or its components
• Ensure that products are not connected to the mains during assembly
• Ensure that the SMARTneo-2G is supplied with the mains voltage specied on the
Type Plate
• Do not convert or modify any product in any way
• Do not place Cables on heated surfaces
• Do not immerse any components in liquid. Clean only with a dry, soft cloth
• Check all housings and cables for visible damage. Do not install or operate dam-
aged products.
WARNING Risk of death or serious injury in explosive atmospheres
Operating the system in potentially explosive atmospheres may lead to death or serious
injury through explosions.
• Read the relevant directives to determine if an atmosphere is potentially explosive
• Do not operate the system in potentially explosive atmospheres
WARNING Moderate risk of serious injury through electric shocks
While cleaning or using the system, liquid intrusion may lead to serious injury through
electric shocks.
• Do not allow any components to become wet during cleaning
• Ensure components are placed away from areas where spillages are likely to occur
• Take care not to spill liquids onto or around the system
WARNING Moderate risk of serious injury through electric shocks
Inserting cables incorrectly may lead to death or serious injury through electric shocks.
• Ensure only LOGICDATA-approved products are connected to the SMARTneo-2G
• Do not insert incompatible cables into the SMARTneo-2G
• Do not attempt to force cables into the incorrect plug ports
CAUTION Risk of minor or moderate injury through unexpected movement
Exceeding the static or dynamic load limits of the Table System may cause unexpected
operation. This may lead to minor or moderate injury.
• Do not exceed load limits
CAUTION Risk of minor or moderate injury through crushing
If any Hand Control Key becomes stuck while the system is in motion, the system may
not stop properly. This may lead to minor or moderate injury through crushing.
• Disconnect the system immediately if any Hand Control Key becomes stuck
CAUTION Risk of minor or moderate injury through tripping
During the assembly process, you may have to step over Cables. Tripping over Cables
may lead to minor or moderate injury.
• Ensure that the assembly area is kept clear of unnecessary obstructions
• Be careful not to trip over Cables
CAUTION
T his appliance can be used by children from 8 years and above and people with reduced
physical, sensory or mental capabilities or lack of experience and knowledge if they
have been given supervision or instruction concerning the use of the appliance in a safe
way and understand the hazards involved. Children must not play with the appliance.
Cleaning and maintenance by the user must not be performed by children, unless they
are over 8 years old and supervised .

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3.8 SKILLED PERSONS
CAUTION Risk of injury through incorrect installation
Only Skilled Persons have the expertise to complete the installation process safely.
Installation by unskilled persons can lead to minor or moderate personal injury.
• Ensure that only Skilled Persons are allowed to complete the installation
• Ensure that persons with limited ability to react to danger do not take part in the
assembly process
The Cascading System may only be assembled by Skilled Persons. A Skilled Person is dened as someone
who:
• Is authorized for installation planning, installation, commissioning, or maintenance/servicing
of each product in the Table System
• Has read and understood the Cascading System documentation, as well as the documentation
relevant to the component products of the system
• Has the technical education, training, and/or experience to perceive risks and avoid hazards
• Has knowledge of the specialist standards applicable to the product
• Has the expertise to test, assess, and manage electrical and mechatronic products and systems
in accordance with the generally accepted standards and guidelines of electrical engineering
and furniture manufacturing
3.9 NOTES FOR RESELLERS
Resellers are companies that purchase LOGICDATA products for installation in their own products.
INFO For reasons of EU conformity and product safety, Resellers should provide end users
with an Operating Manual in their native EU ocial language.
INFO The Charter of the French Language (La charte de la langue française) or Bill 101
(Loi 101) guarantees the right of the population of Quebec to conduct business and
commercial activities in French. The bill applies to all products sold and used in Quebec.
For table systems that will be sold or used in Quebec, Resellers must provide all product-
relevant texts in French. These include, but are not limited to:
• Operating Manuals
• All other product documentation, including datasheets
• Inscriptions on the product (such as labels), including those on product packaging
• Warranty certicates
The French inscription may be accompanied with a translation or translations, but no
inscription in another language may be given greater prominence than that in French.
INFO Operating Manuals must include all the safety instructions that end users require to
handle the product safely. They must also include an instruction to always keep the
Operating Manual in the immediate vicinity of the product.
INFO No unauthorized persons (young children, persons under the inuence of medications,
etc.) should be allowed to handle the product.
INFO Resellers must perform a risk assessment on their product that covers residual hazards.
It must include measures to mitigate risk or reference the product's Operating Manual.
4 SCOPE OF DELIVERY
The scope of delivery for the Cascading System depends on the conguration chosen. See the “Required
Components” sub-chapter for your chosen conguration to see which components are necessary. The com-
ponents supplied in each product’s package are outlined in the respective Operating Manuals.

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5 PRODUCT
5.1 ABOUT CASCADING
Cascading is the process of connecting two SMARTneo-2G Control Boxes together in order to control extra
Actuators. A maximum of 4 Actuators can be connected. Each Actuator must be of the same type.
In Cascading Systems, the two Control Boxes are connected by a Sync Cable (LOG-CBL-SMARTneo-
SYNC-1000). The process of creating a Cascading System consists of two stages:
1. Connecting the components (Chapter 6.5 - 6-7)
2. Performing a Reference Drive (Chapter 7.1)
5.2 ABOUT THE SMARTNEO-2G
The SMARTneo-2G is a Control Box for height-adjustable tables. There are variants of the SMARTneo-2G for
specic domestic mains power supplies (e.g. EU or US). The exact variant is denoted by the product’s order
code. Consult the accompanying Datasheet to ensure that you have received the correct variant. The func-
tions your SMARTneo-2G Control Box can full is also dependent on parameterization.
NOTICE This Cascading Manual is only valid for the SMARTneo-2G (2nd generation). Consult your
product's Datasheet and Type Plate to ensure this is the correct Manual for your product.
5.2.1 CONTROL BOX CONNECTION POINTS
1 DC/Com Port (Sync Cable)
2 Motor Port 1 (M1)
3 Motor Port 2 (M2)
4 Hand Control Port (HC)
5 AC Input Port (Power Cable)
Fig. 2: Control Box Connection Points
5.2.2 HAND CONTROL
All instructions assume the reader has assembled a Table System that will be controlled by a Hand Control
with an UP Key and DOWN Key. If your Table System is operated by a dierent User Interface, consult that
product’s operating Manual for instructions on operating the Table System. The availability of some func-
tions depends on the Hand Control used. This section describes two variants:
• Comfort Hand Controls - These products have a digital display and can save Memory Positions
• Basic Hand Controls - These products have only an UP and DOWN key
Hand Control Keys are represented as follows for further description:
UP Key
DOWN Key
SAVE SAVE Key
123 4 Memory Position Keys
4
5
1
2
3

SMARTNEO-2G: CASCADING MANUAL // PAGE 14
6 CONNECTING THE SYSTEM
The SMARTneo-2G can be used to create a variety of Table Systems. This Manual describes the connection
of table systems in which two Control Boxes will be connected.
This chapter describes the process of connecting the Cascading System’s components after they have been
mounted to the Height-Adjustable Table System. You must read the documentation for each part of the sys-
tem (Actuator, User Interface, Control Box, etc.) for that product’s mounting instructions.
This Chapter outlines three common congurations for Cascading Systems. For further information con-
cerning other cascading options for the SMARTneo-2gen, please contact LOGICDATA.
6.1 SAFETY
WARNING Moderate risk of death or serious injury through electric shocks
Connecting the system incorrectly can lead to serious injury through electric shocks.
• Ensure that the supplied voltage complies with the SMARTneo-2G's type plate
• Ensure all components are connected to the correct sockets
• Do not use unauthorized accessory parts or cables
• Disconnect the SMARTneo-2G from the power outlet before removing or connect-
ing any components
• Connect the system to the Mains only after all other components (Actuators, addi-
tional Control Boxes etc.) have been connected to the SMARTneo-2G
WARNING Moderate risk of death or serious injury through electric shocks
Using damaged products may lead to death or serious injury through electric shocks.
• Do not operate the Cascading System if you see housings or cables are damaged
NOTICE Ensure proper ESD handling during assembly. Damage that can be attributed to electro-
static discharge will void warranty claims.
NOTICE This manual is applicable for Cascading Systems with the SMARTneo-2G Control Box.
SMARTneo-2G Control Boxes cannot be connected to any other type of Control Box.
Connecting incompatible Control Boxes may damage the Table System.
INFO Perform a product risk assessment so that you can respond to potential residual haz-
ards. Assembly instructions must be included in your end user Operating Manual
6.2 DIMENSIONS
The dimensions of each product in the Table System can be found in that product’s Datasheet.
6.3 ASSEMBLY INSTRUCTIONS
Assembly instructions for each product in the Table System can be found in that product’s Manual.
6.4 SPECIFICATIONS FOR THE CASCADING SYSTEM
Before connecting the Cascading System, make sure that the following requirements are met:
• Assembly has been completed safely and correctly for all components
• All Actuators are of the same type (e.g. SLIMdrive-660s or SLIMdrive-500)
• The Control Boxes are set to factory settings (Chapter 7.2 Factory Reset, page 18) or have
been correctly parameterized. Otherwise, a Factory Reset is required during setup.
• The voltage supply corresponds to the specications on the respective type plate

SMARTNEO-2G: CASCADING MANUAL // PAGE 15
6.5 CASCADING SYSTEM WITH TWO ACTUATORS
INFO When a Hand Control is connected to a Cascading System for the rst time, the
Control Box it is connected to becomes the master. The other Control Box is the slave.
If you wish to change which Control Box is the master, a factory reset is required.
6.5.1 REQUIRED COMPONENTS
Quantity Component
1 Hand Control
2 SMARTneo-2G Control Boxes
2 Actuators. Only one type of Actuator (e.g. SLIMdrive-660s) can be used in each system
1 LOG-CBL-SMARTneo-SYNC-1000 Sync Cable
2 Power Cables
6.5.2 CONNECTING THE COMPONENTS
1. Connect the rst Actuator to a Control Box (M1)
2. Connect the second Actuator to the second Control Box (M1)
3. Connect the two Control Boxes using the Sync Cable (COM/DC)
4. Connect the Hand Control to a Control Box (HC)
5. Connect each Control Box to a separate Power Cable (AC)
6. Connect the Power Cables to the power source
▸ Each Control Box emits two short clicks
▸ (If a Comfort Hand Control is used) The display on the Hand Control shows OOO
7. If the Control Boxes were not previously set to factory settings, perform a Factory Reset (Chapter
7.2, page 18)
1 2
SAVE
3 4
1 2
SAVE
3 4
1 2 3
4 5 6

SMARTNEO-2G: CASCADING MANUAL // PAGE 16
6.6 CASCADING SYSTEM WITH THREE ACTUATORS
INFO When a Hand Control is connected to a Cascading System for the rst time, the
Control Box it is connected to becomes the master. The other Control Box is the slave.
If you wish to change which Control Box is the master, a factory reset is required.
6.6.1 REQUIRED COMPONENTS
Quantity Component
1 Hand Control
2 SMARTneo-2G Control Boxes
3 Actuators. Only one type of Actuator (e.g. SLIMdrive-660s) can be used in each system
1 LOG-CBL-SMARTneo-SYNC-1000 Sync Cable
2 Power Cables
6.6.2 CONNECTING THE COMPONENTS
1. Connect the rst two Actuators to a Control Box (M1 and M2)
2. Connect the third Actuator to the second Control Box (M1)
3. Connect the two Control Boxes using the Sync Cable (COM/DC)
4. Connect the Hand Control to a Control Box (HC)
5. Connect each Control Box to a separate Power Cable (AC)
6. Connect the Power Cables to the power source
▸ Each Control Box emits two short clicks
▸ (If a Comfort Hand Control is used) The display on the Hand Control shows OOO
7. If the Control Boxes were not previously set to factory settings, perform a Factory Reset (Chapter
7.2, page 18)
1 2
SAVE
3 4
1 2
SAVE
3 4
1 2 3
4 5 6

SMARTNEO-2G: CASCADING MANUAL // PAGE 17
6.7 CASCADING SYSTEM WITH FOUR ACTUATORS
INFO When a Hand Control is connected to a Cascading System for the rst time, the
Control Box it is connected to becomes the master. The other Control Box is the slave.
If you wish to change which Control Box is the master, a factory reset is required.
6.7.1 REQUIRED COMPONENTS
Quantity Component
1 Hand Control
2 SMARTneo-2G Control Boxes
4 Actuators. Only one type of Actuator (e.g. SLIMdrive-660s) can be used in each system
1 LOG-CBL-SMARTneo-SYNC-1000 Sync Cable
2 Power Cables
6.7.2 CONNECTING THE COMPONENTS
1. Connect the rst two Actuators to a Control Box (M1 and M2)
2. Connect the third and fourth Actuators to the second Control Box (M1 and M2)
3. Connect the two Control Boxes using the Sync Cable (COM/DC)
4. Connect the Hand Control to a Control Box (HC)
5. Connect each Control Box to a separate Power Cable (AC)
6. Connect the Power Cables to the power source
▸ Each Control Box emits two short clicks
▸ (If a Comfort Hand Control is used) The display on the Hand Control shows OOO
7. If the Control Boxes were not previously set to factory settings, perform a Factory Reset (Chapter
7.2, page 18)
1 2
SAVE
3 4
1 2
SAVE
3 4
1 2 3
4 5 6

SMARTNEO-2G: CASCADING MANUAL // PAGE 18
7 OPERATION
CAUTION Risk of minor or moderate injury through uncontrolled movement
The table may not always stop exactly at the expected position. Failure to anticipate the
table's movements may lead to minor or moderate injury through crushing.
• Wait until the system has completely stopped before attempting to use the table
CAUTION Risk of minor or moderate injury through unsecured objects
While the table moves up and down, unsecured objects may fall o the table and onto
body parts. This may lead to minor or moderate injury through crushing.
• Ensure loose objects are kept away from the edge of the table
• Do not leave unnecessary objects on the table during movement
This Chapter describes functions that are specic to the Cascading System. Operation Instructions applica-
ble for all Table Systems can be found in the manual for the SMARTneo-2G.
7.1 REFERENCE DRIVE
NOTICE Ensure that all Actuators move in the same direction and adjust the height of the
desktop during the Reference Drive. Misalignment may damage the system.
A Reference Drive allows the Actuators to be retracted or extended to a parameterized reference length. A
Reference Drive must be performed after the Cascading System has been connected for the rst time.
Ensure that all components are connected correctly.
Press and hold the DOWN Key
▸ The Actuators start up at reduced speed
▸ The Control Box will click when the table top reaches its lowest position.
▸ (If a Comfort Hand Control is used) The display on the Hand Control shows the
parameterized position of the Actuators.
Wait for at least 3 seconds During this time, motor detection is completed and saved.
▸ The Reference Drive is complete
7.2 FACTORY RESET (S0 RESET)
With this function, you can reset the SMARTneo-2G to its factory settings. No Factory Reset is required
before setup. Factory Resets are required after changes in the setup of Cascading System and to reset the
Slave-Master hierachy in the system (e.g. if a previous Slave will become the new Master). Resetting the
Master Control Box in the Cascading System also resets the Slave. If the Control Boxes are already in Factory
Settings, no Factory Reset is needed.
7.2.1 USING A BASIC HAND CONTROL
Disconnect the Control Box from the mains.
While disconnected, press and hold the UP and DOWN Keys
Reconnect the Control Box. Hold the Keys until the Control Box clicks twice per second.
Release the UP and DOWN Keys
The SMARTneo-2G has now been reset to its factory settings. It is now in the same state
as it was during the rst start-up.
o73

SMARTNEO-2G: CASCADING MANUAL // PAGE 19
7.2.2 USING A COMFORT HAND CONTROL
1 2
Press and hold the following Keys for 3 seconds:
• Memory Position Keys 1 and 2
• UP Key
The display shows S and a number (e.g. S 4)
Press the DOWN Key until the display shows S 0.
The display shows S 0.
Press the SAVE Key.
The SMARTneo-2G has now been reset to its factory settings. It is now in the same
state as it was during the rst start-up.
INFO Resetting the Master Control Box in the system to factory settings will automatically
reset the Slave Control Box.
INFO If you wish to reset a Slave Control Box separately from the master, you will need to do
so in Single Mode. To proceed:
• Disconnect all Control Boxes from the Mains and wait for 20-30 seconds
• Connect a Comfort Handset to the Slave
• Reconnect the Slave Control Box to the Mains
• Use the instructions above to carry out a Factory Reset
S 4
S O
SAVE

SMARTNEO-2G: CASCADING MANUAL // PAGE 20
8 TROUBLESHOOTING
8.1 LEXICON
Term Denition
Single Control Box A Control Box that is not parameterized for Cascading. It may only be operated as
an individual Control Box.
Cascading Cascading is a system that enables the synchronous operation of multiple Actua-
tors. Two Control Boxes are connected to each other for this purpose.
Master In the Cascading System, the master is the Control Box that was rst connected to
the Hand Control. Input via the Hand Control is only possible through the master.
Single Mode A Control Box setting for boxes that can be cascaded, but are only operated as an
individual Control Box.
Slave In a Cascading System, the slave is the Control Box connected to the master.
8.2 POSSIBLE PROBLEMS AND THEIR SOLUTIONS
Error code /
malfunction Possible cause Solution
E7O Actuator conguration
has been changed
Disconnect the Control Boxes from the power
supply for approx. 30 seconds
Reconnect the Control Boxes to the power supply
Perform a Reference Drive
E93 Cascading errors Check all plug connections
Check all cables and replace defective ones if
necessary
Check Control Boxes and replace defective ones if
necessary
The Control Box does
not respond to inputs
via the Hand Control
The Control Box is not
dened as the master
Disconnect the Hand Control from the Control Box
Reset the Control Box to factory settings,
see chapter 8 on page 18
The Control Box is
defective
Contact customer services
For further information, or if you are experiencing problems that are not covered in this chapter, refer to the
operating manual of the Hand Control and the operating manual of the SMARTneo-2G Control Box.