LONEALERT SOS Fob User manual

317-2001
Product Manual
SOS Fob.

Press and hold the side
call button on the side of
the device.
Power On
Timers
Press and hold the side
call button (on/off button)
on the side of the SOS Fob
until it vibrates and beeps.
This will ring through to our
check call service, at which
point you will have the fol-
lowing options:
Start function to set a de-
fault length timer.
Custom function to create
custom timers.
Cancel function to cancel
currently set timers.
Select an option by speak-
ing into the SOS Fob when
prompted, and you will
then be instructed by the
automated voice on how to
proceed.
How to use the
SOS Fob.

Click the SOS button once
to answer and end a calls.
Answer/Ending a call
Press and hold the SOS
button on the front of the
SOS Fob for approx. 2-3
seconds
Raising an alarm
Power Off
Press and hold the
power button and the
SOS button for around
2-3 seconds simulta-
neously. Always can-
cel any timers before
doing this.

A Custom Timer creates a
Timer for a period set by the
user.
To create a Custom Timer
press and hold the call button
and specify custom when
prompted. You will then be
prompted to leave your de-
sired length of time. You can
also leave a message
describing your location or
other relevant information.
Creating Custom Timers
A Default Timer creates a Timer
for a fixed duration. The
duration is set in The OWL
Portal.
To create a Default Timer on
the device, press and hold
call button for approximately
5 seconds this will start a call
which will go through to the call
Default Timers
Timers
When your Timer expires, the device will start ringing. This is to
remind you that your Timer has expired and you need to take
action.
When a set Timer elapses before you are able to
take action, The OWL will create an alert.

To Cancel a Timer, press and
hold the call button for five
seconds this will go through to
the call service and by simply
saying cancel when prompted
will cancel any timer set.
Cancelling Timers
When a Timer is active, the
device will give two quick
vibrations every 2 minutes.
If your Timer expires before you
have been able to update it,
you will receive a call from your
SOS Fob device or to the phone
number you have registered with
us. In this event, you need to take
action to let people know you
are ok.
If the call is received via your
mobile phone, you will need
to enter your PIN code when
prompted via the keypad. Your
Timer will be restarted if you had
a periodic Timer set, or cancelled
if you set a standard Timer.
If no mobile is set up, the call will
come to your device. You can’t
enter a pin, but just end the call
and either Create or Cancel a
Timer within 5 minutes to prevent
an Alert.
Expired Timers

The Fall detection function provides the lone work-
er with added protection. Fall dectection is a fall/
impact sensor inside the SOS Fob that automati-
cally sends an alarm signal upon impact.
This feature enhances worker safety and improves
response time.
A man down alert is created
when the SOS Fob falls from 1
+ metre(s) and impacts and
the SOS Fob detects a change
of angle by 45 degrees.
Functionality
What is
Fall Detection?

Lone worker
trips, falls or has
an accident.
The Impact will
activate the alert
function.
This alerts The
OWL which will
then contact your
nominated contacts.
Your contact will try
to make contact via
the device to check
you are OK and send
help if needed.
1.
2.
3.
4.
The sequence
of events.
What is
Fall Detection?

Firstly, do not panic! If the alert is a false alert
you simple need to let the ARC know, they will
ask you for your PIN to verify your identity.
What’s
my PIN?
You will be provided with a
memorable PIN by either your
manager, or your organisation’s
LONEALERT Champion.
What happens
with alerts?
What happens if you raise
a false alert?
Alerts are dealt with by the Alarm Receiving Centre
(ARC) or your nominated contacts, usually colleagues.
Your SOS Fob will connect you directly with a Responder
operator who will provide assistance and reassurance.
If required, they can direct emergency services to you.
Nominated contacts will be automatically notified by
call, text message and email.

Knowing how to raise an alert quickly is essential.
The Panic Alert button on the SOS Fob is located
on the front of the device for ease of use in an
emergency.
To raise an alert press the SOS
button either twice or press and
hold the button.
The Panic Alarm
In an alert, a brief beep
indicates the SOS Fob has
connected to the mobile
network. a further vibration
indicates that the device has
connected to your response
and background audio is
being recorded.
What happens next depends
on how your organisation has
chosen to manage an alert.
The
Panic Alarm

Battery Life
Blue LED ON (solid) - The device is charging
Blue LED blinking quickly - Battery power
is less than 20%
Blue LED off or blinking slowly - SOS Fob
has been fully charged or not charging
What do the LED
lights mean?

Green LED blinking slowly - SIM is inserted and
has been detected
Green LED ON (Solid) - the SIM card cannot
be detected and may not be inserted cor-
rectly.
GPS LED light
When a fall is detected, the SOS will beep and vibrate. This
will then trigger an alert which then you will be contacted on
the device by the LONEALERT Responder. If you are unrespon-
sive or cannot get to the device the escalation process will
be followed.

The SOS Fob
Accessories
In the box
In the box together with your device, you
will find the following:
> Charging dock > Lanyard
> 3-pin mains charger > USB lead

315-0004 | Carry Pouch
SOS Fob carry Pouch with
attached clip for attach-
ing to clothing.
315-0001 | Charging Dock
Replacement base station for
charging the SOS Fob.
315-0005 | Charge Pack
SOS Fob charging pack - USB lead,
plus adapters for 12v vehicle and
mains charging and additional
charging dock.
315-0006 | ID Badge Holder
ID Badge Holder to wear the
SOS Fob around your neck
discreetly.
315-0007 | Lanyard
To use if ordering
additional lanyards.
The SOS Fob
Accessories
Also available to order
Need extra?

Basic Characteristics
Module
Name | SOS Fob
Technology | GSM, GPRS, GPS
GNSS
GNSS | GPS
Tracking Sensitivity |-162dBM
Accuracy | < 3m
Hot Start | < 1s
Warm Start | < 11s
Cold Start | <32s
Cellular
Technology | GSM
2G Bands | Quad-band 180/ 850/
850/ 1900MHz
Power
Charging Voltage | 5V DC
Battery | 3.7V 800 mAh
Charging Connector | Micro USB/Charging
Dock

Basic Characteristics Interface
Configurable Buttons | 2
GNSS Antenna | Internal High Gain
GSM Antenna | Internal High Gain
USB | 2.0 Micro USB
LED Indication | 2 LEDs
SIM | Micro - SIM
Physical Specifications
Dimensions | 61 x 43 x 16mm (LxWxH)
Weight | 15g
Operating Instructions
Operating Temp | -20 °c to +80 °c
Storage Temp | -40 °c to +85 °c
Operating Humidity | 5% to 95% non-condensing
Features
Sensors | Fall sensor/Man Down
Scenario | Panic Alert, Custom &
Default Timers

Safety Information
This message contains information on how to operate SOS Fob
safely. By following these requirements and recommenda-
tions, you will avoid dangerous situations. You must read these
instructions carefully and follow them strictly before operating
the device!
Use only original batteries. Using uncertified manufacturer or
different type batteries may cause an explosion.
Use batteries safely. Protect batteries from moisture, place them
in a cool and dry place when storing. Avoid extensive operation
at high temperatures. Do not attempt charging battery directly
from the electrical mains.
Power supply circuits used to charge the device connection
must have safeguards, which prevent power leakage, short cir-
cuits, or incorrect electrical grounding. Any used switches ought
to be installed in a readily accessible location. Power must be
uninterrupted.
Remove device safely. Device must be disconnected from com-
puter or charger by unplugging the USB cable from the device.
In order to prevent device from mechanical damage it is ad-
visable to transport it in a shock resistant packaging. If device
stopped working properly regardless of the settings only a qual-
ified specialist can help.
Operate the device in suitable conditions. Do not use the device
where mobile connectivity is forbidden.

Safety Information
Road safety first. Comply with local traffic laws, always hold
your hands on a steering wheel when using a device. Your
safety is of utmost importance when you drive.
All wireless devices are sensitive to electromagnetic
interference, as a result wireless devices affect the perfor-
mance of each other.

Unlimited remote support and
training.
Group or one to one sessions
Videos, digital guides & training
modules to The OWL Portal.
Personal one to one support with
our friendly team.
Tailor made training designed for
your needs.
LONEALERT. Designed to
support you.

Once you are part of the
LONEALERT family, we offer
unlimited support and
training.
To us, the aftercare support
is crucial to ensure that
your lone working solution
is consistently delivering for
you and your organisation.
You can contact us on:
[email protected]
0330 999 8484
It’s what
we do

0330 999 8484 | [email protected] | www.lonealert.co.uk
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about people.