
Corporate Ofce
325 West Main Street
Belleville, IL 62220
Manufacturing Plant
820 South Mulberry Street
Millstadt, IL 62260
Phone: 618-476-3550 • Toll Free: 877-828-9975 • www.macmedical.com
MAC Medical, Inc.
Printed in USA
Publication No. MAN-020 Rev E
November 2017
Information regarding this product is
subject to change without prior notice.
Customer needs are our rst priority.
Transportation Damage And Claims
All MAC Medical Inc. equipment is sold F.O.B shipping
point, and when accepted by the carrier, such shipments
become the property of consignee. Should damage
occur in shipment, it is a matter between the carrier and
the consignee. In such cases, the carrier is assumed to be
responsible for the safe delivery of the merchandise, unless
negligence can be established on the part of the shipper.
4. Make an immediate inspection while the equipment is
still in the truck or immediately after it is moved to the
receiving area. Do not wait until after the material is
moved to a storage area.
5. Do not sign a delivery reciept or a freight bill until
you have made a proper count and inspection of all
merchandise received.
6. Note all damage to packages directly on the carrier’s
delivery receipt.
7. Make certain the driver signs this receipt. If he refuses to
sign, make a notation of this refusal on the receipt.
8. If the driver refuses to allow inspection, write the
following on the delivery receipt: Driver refuses to allow
inspection of containers for visible damage.
9. Telephone the carrier’s ofce immediately upon nding
damage, and request an inspection. Mail a written
conrmation of the time, date and the person called.
10. Save any packages and packing material for further
inspection by the carrier.
11. Promptly le a written claim with the carrier and attach
copies of all supporting paperwork.
We will continue our policy to assisting our customers in
collecting claims which have been properly led and
actively pursued. We cannot, however, le any damage
claims for you, assume the responsibility of any claims, or
accept deductions in payment for such claims.
Limited Lifetime Warranty
MAC Medical warrants to the original purchaser that
its Proprietary Products will be free from defects in
workmanship or materials under normal use and service
for the life of the product, so long as owned by the original
purchaser, according to the limitations set forth below.
Defective products shall be repaired or replaced at MAC
Medical’s option at no cost to the original purchaser
provided:
1. The customer must obtain a written return authorization
supplied by MAC Medical’s customer service
department. The product must be returned, properly
packaged, with a copy of the original sales receipt and
copy of the RMA authorization. Please call (877) 828-
9975 or (618) 476-3550 to receive a return authorization.
2. The customer must pre-pay freight charges to and from
MAC Medical and must ship merchandise properly
packaged, in a way the product will not be damaged
during transit to the factory. MAC Medical does not
warranty any freight damage to or from the factory. It is
the customer’s responsibility to inspect the product for
packaging damage before signing the BOL.
This warranty does not apply to products, which have been
subject to abuse, misuse, accident, modication, alteration,
tampering, negligence, lack of routine maintenance or
misapplication; or products that have been repaired by
other than MAC Medical or its authorized representatives.
This warranty does not apply to glass, fabrics, vinyl, seat
coverings, cushions, padding or their stitching, gluing or
installation. Component parts not manufactured by MAC
Medical, such as casters, caster inserts, any components
made from rubber or plastic, circuit boards, fan heaters,
plumbing parts, electrical switches and other components
are also excluded. For these component parts, MAC
Medical will pass on the original manufacturer’s warranty to
MAC Medical equipment original purchasers. Please consult
factory for questions regarding the warranties of these
component parts. This warranty does not apply to custom
fabricated products. Consult factory.
UNLESS EXPRESSLY SET FORTH IN THIS WARRANTY, THERE ARE
NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED,
OF FITNESS AND / OR MERCHANTABILITY OR ANY OTHER
WARRANTY IMPLIED BY CUSTOM, USAGE OR COURSE OF
DEALING.
Liability of MAC Medical under this warranty is limited to the
repair and / or replacement of any products. MAC Medical
specically excludes and disclaims any responsibility for
any incidental or consequential damages claimed to have
arisen from any defect in workmanship or materials. No
representative has any authority to change or enlarge the
above warranty or MAC Medical liability. This document
supersedes all previous warranty provisions.