Magicard Pronto 100 Series User manual

1
Pronto 100 ID Card Printer
User Manual

ID Card Printer – User Manual
2
CONTENTS
General Information: .......................................................................................................................................... 3
Safety Instructions:............................................................................................................................................. 3
Caution............................................................................................................................................................... 3
Printer installation.............................................................................................................................................. 4
Welcome..................................................................................................................................................... 4
Printer and Dye Film Environmental requirements:......................................................................................... 5
Printer Key Components ............................................................................................................................... 6
Installing the Dye Film .................................................................................................................................. 7
Connecting the Power Supply........................................................................................................................ 8
Installing the Driver ............................................................................................................................................ 9
USB Installation.......................................................................................................................................... 11
Ethernet Installation................................................................................................................................... 14
Accessing the Driver Settings ............................................................................................................................ 18
Printer Front Display Menu Options .................................................................................................................. 19
Maintaining your printer................................................................................................................................... 23
Caring for your Printer................................................................................................................................ 23
Cleaning Supplies ....................................................................................................................................... 23
How to Clean your Printer........................................................................................................................... 24
Using the Cleaning Pen ............................................................................................................................... 25
Choosing the Correct Dye Film .......................................................................................................................... 26
Choosing the correct Cards................................................................................................................................ 27
Card size.................................................................................................................................................... 27
Card thickness............................................................................................................................................ 27
Card requirements necessary for good quality prints .................................................................................... 27
Printable area of the Card ........................................................................................................................... 27
General Data Protection Regulation (GDPR) ...................................................................................................... 28
FCC Declaration: ......................................................................................................................................... ….- 2 -
CE Declaration: ............................................................................................................................................... - 3 -
Document: DRAFT Issue 0.99 – 12/01/2021

ID Card Printer – User Manual
3
GENERAL INFORMATION:
This document contains proprietary information belonging to Magicard Ltd. and may not be wholly or partially copied,
stored in a data retrieval system, or used for any purpose other than that for which it was supplied, without the express
written authority of Magicard Ltd. All rights are reserved.
Microsoft and Windows Vista and Windows 7, 8 and 10 are trademarks of Microsoft Corporation.
Copyright © 2011 Magicard Ltd.
Magicard Ltd. shall not be liable for errors contained herein or for incidental consequential damages in connection with
the furnishing, performance or use of this material. Magicard Ltd. reserves the right to change the content of this
document without prior notification.
SAFETY INSTRUCTIONS:
•To prevent electric shock do not remove covers.
•Do not attempt to service the printer yourself.
•There are no user serviceable parts inside (either printer or dye film). In the event of malfunction, contact your
printer/consumable supplier.
•This product is only to be used with the Power Source supplied at point of purchase.
•Take care not to spill any liquid on the printer.
•When handling the printer avoid touching the printing edge of the Thermal Print Head. Any grease and
contamination will shorten its life.
•Before transporting the printer, remove dye film & card hoppers and pack the printer in its original packaging to
reduce the likelihood of damage in transit. Magicard is not responsible for printers/items inadequately packaged.
CAUTION
Unapproved changes or modifications to the equipment could void the User’s authority to operate the printer and affect
any related warranty claim.
PLACE HOLDER - The printer has security label. Removal of the printer covers by unauthorised / untrained personnel and
removal or breaking of this label may result in your printers’ warranty being void. Internal maintenance & repair should
only be undertaken by an approved Magicard Technical Partner.
If using this printer in Germany:
To provide adequate short-circuit protection and over-current protection for this printer, the building installation must
be protected by a 16 Amp circuit breaker.
Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die Gebäudeinstallation mit einem
16 A-Überstromschalter abgesichert ist.

ID Card Printer – User Manual
4
PRINTER INSTALLATION
Welcome
Thank you for choosing your ID Card Printer. This guide will help you make your printing experience more
enjoyable and cost effective. Please ensure you have the following items outlines in the Quick Start
Guide below before you begin the installation:
Note: The Quick Start Guide is printed on Printers Packing
Please retain this packaging for future reference and transportation in the event the printer develops a
fault and needs to be returned to the dealer or factory.

ID Card Printer – User Manual
5
Normal Office environment with:
•Ambient temperature +10 to 30oC (50 to 86oF).
•Protection from direct sunlight and chemicals.
•Protection from sudden temperature changes.
•Relative Humidity 20 - 70%
•Sufficient space for:
- Opening the printer’s Lid.
- Cable access at the rear.
Printer and Dye Film Environmental requirements:
See
Below

ID Card Printer – User Manual
6
Printer Key Components
Printer Rear Connector Panel
USB
Ethernet
DC Power
Print Head Assembly
Front Display Panel
Rear Connector Panel
Printer Rear View
Front Stacker
(50 Card capacity)
Front Hopper
(50 Card capacity)
Aux USB

ID Card Printer – User Manual
7
Installing the Dye Film
Open the printer’s Lid and insert the dye film as shown in the diagram below.
If the printer’s lid is closed (with the printer powered on and the dye film fitted), the printer will
begin to initialise. As part of this process, the printer will read an identification tag in the Film
which contains information about the film type and capacity.

ID Card Printer – User Manual
8
Connecting the Power Supply
Do not connect the USB lead at this stage.
Connect Mains Power Supply lead as shown below but do not connect the USB lead at the stage
(the USB is connected after the Driver has successfully been installed).



ID Card Printer – User Manual
9
INSTALLING THE DRIVER
The latest version of Driver for your Pronto 100 printer can be downloaded using the following
weblink: https://start.magicard.com.
The Driver installation software will guide you through the installation process.
This website provides complete End User support covering:
•Unboxing and setting up your printer.
•Updating the printer’s firmware.
•Card Design software.
•The option to Register your printer.
Pronto100 Series
Printer Model Variants
•3100-0001/* Pronto 100
*Region codes: 2- USA, 3 – Europe, Japan, South Korea and
Australasia.

ID Card Printer – User Manual
10
•Click “Install”.
•Select the relevant language.
Installer Guide:
•Click on the “setup.exe” icon.

ID Card Printer – User Manual
11
USB Installation
•Select the port type for the installation.
•Select “USB” and click “Next”.
•Agree to the license agreement.

ID Card Printer – User Manual
12
•
You will be prompted for a printer to be connected via USB.
NOTE: If “Cancel” is clicked, you will be asked to confirm this. The Installer will then
end. The installation will be completed but the printer will not be connected. This
will happen when the printer is physically connected via the USB.
•If no printer is connected, you will be asked to reconnect and retry.
•Wait for the installation progress bar to finish.

ID Card Printer – User Manual
13
•After completion of the installation, you will be prompted with the following dialog to signal the
installation is complete:
•Finally register your printer in order to validate your full warranty:

ID Card Printer – User Manual
14
Ethernet Installation
•First the printer must be installed via USB as described in the previous steps.
•To obtain the IP address of the printer go to Printer Properties and click Query in the
Network Configuration section.
•Ensure that the printer is connected via the Ethernet connector at the rear to an active
network.
•Go to the “Start”menu and navigate to “Printers & Scanners”
•Click on “Add a printer or scanner”
•Scroll down and click “The Printer that I want isn’t listed”

ID Card Printer – User Manual
15
•From the Add Printer menu select “Add a printer using a TCP/IP address or hostname”
•Under “Hostname or IP address:” type in the IP address obtained in the earlier step. Note
the Port name should auto populate. Click Next

ID Card Printer – User Manual
16
•After the system finished searching you may be prompted with “Additional port information
require”. Click “Standard” (default) and Next
•
You will now be prompted to “Install the printer driver” In the left-hand column scroll through
manufacturers to “Magicard Ltd”. Once selected the right-hand column will update. Scroll
through until you find the Pronto 100. Select and click Next.

ID Card Printer – User Manual
17
•You may be prompted to select version of driver. Select “Use current (recommended)”
•
You may be prompted to name the printer – leave as default and click Next
•At the “Printer Sharing” prompt – select “do not share” (default) and click Next
•You will now be presented with “You’ve successfully added Magicard Pronto 100 (V2)”
and have the option to set as the default printer and print a test image. Click Finish to
complete.

ID Card Printer – User Manual
18
ACCESSING THE DRIVER SETTINGS
•In the “Devices and Printers” window, right-click on the printer thumbnail image and select “Printing
Preferences”.
Accessing the Driver “Printing Preferences” Settings (Windows 10 (64 bit) shown for information purposes).
The printer’s Driver settings (Printing Preferences) can be accessed as follows:
•Right-click on the “Start” menu icon (bottom left of PC screen) and select the “Search” option.
•Search for “Control Panel and select the “Devices and Printers” option (you may need to set your “View by:”
option to “Small icons” depending on your PC setup).
P100 (V2)

ID Card Printer – User Manual
19
PRINTER FRONT DISPLAY OPTIONS & STATUS INDICATORS
Each error type is indicated by illuminating the appropriate indicator from the 3 available LEDs shown below. Each
LED can be off, steady on, or flashing at controlled intervals (set within software and therefore modifiable).
Help with Driver Settings
The Printer Driver contains a built-in help file (in
HTML format) – this file gives an excellent, clear
explanation of each Driver setting.
To view the Driver’s help file, go to the Printing
Preferences (as described above), and click on the
“Help” Button.
Printing Preferences
Driver Tabs
Printer
This is the default tab and offers the
User the option to change card
orientation, size and print resolution.
Card Front
Options to change the colour format,
Image rotation and Security layer image.
Image
Image manipulation options including
colour correction, print head power
(density) and colour adjustment.
Colour Profiles also supported.
Advanced
Re-writeable card support including the
option for User defined areas on card.
Save
Specific User settings can be saved and
restored at a later date. Factory Restore
option available.
Power LED
Media LED
Cleaning LED
Information LED

ID Card Printer – User Manual
20
LED CONFIGURATION LED BEHAVIOUR ERROR CATEGORY ERROR CODES
INFORMATION LED STEADY GENERAL_ERROR
01:XX
08:XX
10:XX
11:XX
12:XX
15:XX
16:XX
17:XX
18:XX
19:XX
31:XX
32:XX
MEDIA LED STEADY MEDIA_CARDS 02:XX
04:XX
MEDIA LED FLASHING MEDIA_FILM
05:XX
06:XX
07:XX
24:XX
25:XX
33:XX
34:XX
INFORMATION LED
FLASHING CRITICAL_ERROR
13:XX
14:XX
20:XX
21:XX
26:XX
28:XX
29:XX
CLEANING LED EQUAL
FLASH EVERY 1.3sec
(0.77Hz)
CLEAN_REQUIRED 27:XX