Magicard Enduro Duo User manual

User Manual
ID card printe
r
Document No: 688 Issue 3.00 - 05/2009

Ultra Electronics Ltd
Magicard Enduro User Manual
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CONTENTS
CCC Declaration......................................................................................................................................- 3 -
Safety Instructions..................................................................................................................................- 3 -
Printer installation ..................................................................................................................................- 4 -
Unpacking .......................................................................................................................................- 4 -
IMPORTANT – do not connect USB yet.........................................................................................- 5 -
Printer location requirements:.........................................................................................................- 5 -
Hopper & Stacker............................................................................................................................- 6 -
Prepare the cleaning roller..............................................................................................................- 6 -
Install the dye film ...........................................................................................................................- 7 -
Connect the power supply...............................................................................................................- 7 -
Load the Driver CD in to your PC ...................................................................................................- 8 -
Using your Enduro printer.....................................................................................................................- 9 -
Printer parts.....................................................................................................................................- 9 -
Front display panel........................................................................................................................- 10 -
Off button ......................................................................................................................................- 10 -
Menu options.................................................................................................................................- 11 -
Cleaning the rollers .............................................................................................................- 12 -
Test card..............................................................................................................................- 12 -
Info.......................................................................................................................................- 12 -
Hand feed............................................................................................................................- 13 -
Advanced.............................................................................................................................- 14 -
Choosing the right dye-film ribbon.....................................................................................................- 15 -
Choosing the right cards .....................................................................................................................- 16 -
Card material.................................................................................................................................- 16 -
Card size.......................................................................................................................................- 16 -
Card thickness ..............................................................................................................................- 16 -
To obtain good quality prints the card must be:............................................................................- 16 -
Printable area of the card..............................................................................................................- 16 -
Using Magnetic stripe cards..........................................................................................................- 17 -
Using self-adhesive cards.............................................................................................................- 17 -
Printer driver software (the ‘UltraDriver’)...........................................................................................- 18 -
Installing the ‘UltraDriver’..............................................................................................................- 18 -
The printer driver settings .............................................................................................................- 20 -
Uninstalling the UltraDriver ...........................................................................................................- 21 -
Caring for your printer..........................................................................................................................- 22 -
Cleaning supplies..........................................................................................................................- 23 -
Cleaning the printer rollers with the Cleaning Card......................................................................- 23 -
Replacing the cleaning roller.........................................................................................................- 24 -
Cleaning the printhead using the Cleaning Pen ...........................................................................- 25 -
Upgrading to double-sided:.................................................................................................................- 26 -
Available consumables........................................................................................................................- 27 -
Troubleshooting....................................................................................................................................- 28 -
Warranty information............................................................................................................................- 34 -
Contact us - Sales.................................................................................................................................- 35 -
Contact us - Support ............................................................................................................................- 36 -

Ultra Electronics Ltd
Magicard Enduro User Manual
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The information contained in this document is subject to change without notice.
Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in
connection with the furnishing, performance or use of this material.
This document contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially
copied, stored in a data retrieval system,or used for any purpose other than that for which it was supplied, without the
express written authority of Ultra Electronics Limited. All rights are reserved.
MAGICARD®, UltraCoverplus,, Holokote, Enduro, Ultra Shield is registered as a Trademark with the United States Patent
and Trademark Office, Reg. No. 2,197,276
The HoloKote feature of Magicard® printers is protected by US PATENT No: 5,990,918 and by EUROPEAN PATENT
SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows 2000, XP and Vista are trademarks of Microsoft Corporation.
Copyright © 2008 Ultra Electronics Limited.
CCC Declaration
声明
此为A级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下
，可能需要用户对其干扰采取切实可行的措施。
WARNING:
This is a class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.
SAFETY INSTRUCTIONS
To prevent electric shock do not remove covers.
Do not attempt to service the printer yourself.
There are no user serviceable parts inside. In the event of malfunction, refer servicing to your nearest MAGICARD®Service
Centre.
Use only a power source within the limits marked on the bottom panel.
Take care not to spill any liquid on the printer.
Ensure that the power supply cord is not longer than 2 metres in length and includes a properly grounded connection.
If using this printer in Germany:
To provide adequate short-circuit protection and over-current protection for this printer, the building installation
must be protected by a 16 Amp circuit breaker.
Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die Gebäudeinstallation mit
einem 16 A-Überstromschalter abgesichert ist.
When handling the printer avoid touching the thermal printing edge of the thermal print head. Any grease and contamination
will shorten its life.
Before transporting the printer, remove the dye film & card hoppers and pack the printer in its original packaging.

Ultra Electronics Ltd
Magicard Enduro User Manual
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PRINTER INSTALLATION
Welcome to Magicard
Thank you for choosing the Magicard Enduro printer as your secure ID card printer.
Before setting up your Enduro printer using the Ultra Driver CD–ROM, please follow the simple steps
in this guide on installing your printer. This guide helps you make your printing experience more
enjoyable and secure.
Unpacking
Please ensure you have all the items listed before you start installation.
1. Enduro Printer
2. Hopper and Stacker
3. USB Cable 2m (Do not connect)
4. Multinational Power Adaptor
5. Ultra Driver CD-ROM
6. Cleaning Cards (2 T-cards)

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Magicard Enduro User Manual
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It is important to install the Ultra driver CDROM first, before connecting the USB cable between your
PC and Enduro printer.
IMPORTANT – do not connect USB yet
Normal office environment with:
A properly grounded power supply
Ambient temperature +10 to 30OC (50 to 86OF)
Protection from direct sunlight and chemicals
Protection from abrupt temperature changes
Relative humidity 20 - 70%
Sufficient space for:
- opening the top cover
- cable access at the rear
Printer location requirements:

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Magicard Enduro User Manual
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Hopper & Stacker
Open printer, then:
A. Pull out the unused cleaning roller.
B. Peel off white protective layer carefully to reveal
tacky surface.
C. Place cleaning roller back into printer.
HOPPER: Insert the hopper into the aperture at the back of the printer
and click into place.
Always fan the cards to ensure the cards are not sticking
together before inserting into the hopper, and handle the
cards carefully to keep the surfaces clean, as finger marks
can affect the print quality.
STACKER: Insert the stacker into the
aperture in the front panel and click into
place. The stacker can hold up to 30, 20mil
to 40mil (0.51mm to 1.02mm) thick cards.
The printer can be operated without the
stacker.
Prepare the cleaning roller

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Magicard Enduro User Manual
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Install the dye film
• Remove the dye film its packaging.
• Place the loaded spool into the rear slots and
the take-up spool into the front slots.
• Close the printer.
Connect the power supply
Select the adapter for your region and connect to power supply unit.
Plug in and connect to printer which will automatically switch on.
Display should show the model and “Soft button” options.
IMPORTANT: Please do not connect the USB until the CDROM
has been installed.

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Magicard Enduro User Manual
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1. Load the driver CD ROM into the PC.
Note : If the CD does not run automatically, click the start button, then click on “run”. Type
“D:\autorun”, where D is the drive letter for your CD drive, then press the return key.
2. Now follow the on screen instructions to install the printer driver.
3. On completion of installation, connect your Enduro printer to the PC with the USB cable.
Now your Enduro is ready to print.
Load the Driver CD in to your PC

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Magicard Enduro User Manual
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USING YOUR ENDURO PRINTER
Printer parts
1. Lid opening latch
2. Thermal print head
3. Card cleaning roller
4. LCD display screen
5. Soft function buttons
6. Hand feed/cleaning card entry
7. 30 card capacity stacker
8. 100 card capacity hopper
9. USB port
10. DC power input

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Magicard Enduro User Manual
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The Enduro front panel has a text display and 2 push buttons. These buttons act as ‘soft’ buttons –
i.e. their function varies depending on the text displayed in the square brackets ( [_ _ _ _ ] )
immediately above each button.
The menu options for the soft buttons are explained in the following pages ………
Front display panel
Text Displa
y
Switches the printer OFF.
To switch the printer back ON again - press either button.
Soft Button Soft Button
Hand Feed and Cleaning Card Slot
Off button

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Magicard Enduro User Manual
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Press the ‘Menu’ button ……
The first menu option will be
displayed.
Press the ‘Next’ button to step through
each option in the menu…
The following menu options will be displayed:
1 of 6 – Clean rollers
2 of 6 – Test card
3 of 6 – Info ….
4 of 6 – Hand Feed ...
5 of 6 – Advanced …
6 of 6 – Exit Menu
Options 1 to 5 are explained below:
Press [OK] to return to the main
screen.
Press [OK] to enter the
selected option.
Menu options

Ultra Electronics Ltd
Magicard Enduro User Manual
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Clean rollers -
IMPORTANT: To prevent the cards slipping on the rollers during
printing, we recommend that you clean your printer using a cleaning
card each time you replace the dye-film.
For detailed instructions on how to clean your printer please turn to
pages 22 to 25
Cleaning the rollers
Test card - select [Ok] on this option if you wish to verify the
operation of the printer.
You will be asked to confirm that you wish to print a test card.
If you select [Yes], the printer will feed a card from the hopper and
print an internally generated test image on it.
Info… - this option provides you with information about the printer:-
The type of dye film fitted & how much has been used.
The firmware version loaded in the printer.
The total number of cards printed.
The printer’s serial number.
Select [OK].
Step through
each option
using the
[Next] button.
To view an
option, press
[OK]
Then press
[Back] to
return to this
menu
Press [OK] to return to the previous menu
option (Info…)
Test card
Info

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Magicard Enduro User Manual
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Hand feed This feature enables you to select whether cards should be fed into the Enduro
from the Card hopper (at the rear of the printer), or by hand (one-
at-a-time) from the front of the printer. There are 2 settings:-
[OFF] - This is the default setting. Cards will be fed
automatically from the card hopper.
[ON] – At the start of each print the Enduro will request
you to feed a card through the card feed slot in the front of
the printer.
Note: Cards will not be fed from the card hopper.
Once the desired mode is
selected, press the [Save]
button
Press the [Change] button
to toggle the mode between
[ON] and [OFF]
When Hand Feed mode is set to [ON] the Enduro will
prompt you when it is time to place a card through
the card feed slot in the front of the printer.
It will flash the display and show a text
message......

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Magicard Enduro User Manual
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Advanced – this option currently contains a single item – Mag self
test. Other items may be added in the future.
Mag self test - select [Ok] on this option if you wish to
verify the magnetic encoding operation of the printer.
You will be asked to confirm that you wish to encode
and print a test card.
If you select [Yes], the printer will feed a card from the
hopper, encode the magnetic stripe and print an
internally generated test image on it.
Note: if your printer does not have a magnetic
encoder fitted it will be unable to conduct this
test, and will instead display the message :-
“Mag not fitted!”
Advanced
Press [OK] to return to the previous menu
option (Advanced)

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Magicard Enduro User Manual
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CHOOSING THE RIGHT DYE-FILM RIBBON
The table below is a guide to selecting the best dye-film to use for any intended application.
Note:
MA300YMCKO dye-film is generally the appropriate choice for colour printing with both
Enduro and Enduro Duo printers.
MA250YMCKOK dye-film, for the Enduro Duo models only, is more economic when
printing in colour on the front side and black on the rear.
MA1000K & MA600KO dye-film – where cost is critical, monochrome printing is a fraction
of the cost of colour printing.
Printer
model Type of images you want to print Cards per ribbon
Ribbon
Panel
Layout
*
Part Number
Enduro &
Enduro Duo Colour (1 side only) 300 (printing on 1 side only) YMCKO MA300YMCKO
Enduro
Monochrome:
Black
Red
Blue
Green
Gold
Silver
White
Scratch
1000 (printing on 1 side only) K
MA1000K-n
(n = colour)
Enduro Black + Overcoat 600 (printing on 1 side only) KO MA600KO
Enduro Duo Colour front &
Black back 250 (printing on 2 sides) YMCKOK MA250YMCKOK
Enduro Duo Colour front &
colour back 150 (printing on 2 sides) YMCKO MA300YMCKO
* Ribbon Panel Layout Key: Y=yellow, M=magenta, C=cyan, K=resin, O=overcoat (No Colour)

Ultra Electronics Ltd
Magicard Enduro User M
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CHOOSING THE RIGHT CARDS
Card material
Not all white plastic cards are the same. For best image quality always use high quality video grade
PVC cards.
Pure PVC card stock or laminated PVC/polyester cards are available. The latter are more durable and
better suited to heavy use and heat lamination when required. For access control and smart card
applications, your dealer should provide the appropriate type for direct to card printing.
For good consistent results, stick to a single variety of good quality cards, such as those available
from your Magicard dealer.
Card size
Standard (CR80) = 3.375” x 2.125” (86.5 mm wide x 53.98mm high).
Card thickness
Minimum - 0.015” ( 0.38mm).
Standard - 0.030” ( 0.76mm).
Maximum - 0.063” ( 1.60mm).
To obtain good quality prints the card must be:
Glossy white.
Free from dirt and grease.
Free from surface contamination.
Free from pits and bumps in the surface.
Free from burrs at the edge of the card.
Completely flat.
Both the Enduro and Enduro Duo printer
offer high quality edge to edge (full bleed)
printing.
85.6 mm
3.375 inches
1016
p
ixels
53.96 mm
2.125 inches
642
p
ixels
Printable area of the card
Dye cut PVC cards typically have an edge
roll off (bevel) which can result in a fine
white line around the edge of full bleed
printed cards.
When setting up your card design using your graphics software on your PC, you should use a
maximum page size of 1016 pixels (3.45”/87.5mm) x 642 pixels (2.13”/54mm).
anual

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Magicard Enduro User Manual
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If you have an Enduro Mag printer (fitted with the optional magnetic encoding module) you can
simultaneously print and encode the magnetic stripe on the rear of a magnetic stripe card.
Using Magnetic stripe cards
The Enduro Mag can encode HiCo and LoCo
type magnetic stripe cards
When loading magnetic stripe cards, make sure the
stripe is on the left and underneath when viewing from
the front of the printer.
Refer to your PC Badge printing application for instructions on
how to print and encode a magnetic stripe card.
Using self-adhesive cards
We recommend only self adhesive cards supplied by Ultra Electronics via your Magicard dealership.
There are many different types of self-adhesive cards. Thorough investigation and testing has shown
that poorer quality or incorrect card types will cause problems in the printer. These problems range
from poor image quality; failure to feed from the card hopper; dye-film being cut and cards getting
jammed in the roller mechanism.

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Magicard Enduro User Manual
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PRINTER DRIVER SOFTWARE (THE ‘ULTRADRIVER’)
1. Important – before loading the driver, make sure the USB cable is NOT connected to the
printer.
Load the driver CD ROM into the PC you have connected
to the printer.
If the CD does not run automatically, click the start
button, and then click on “run”. Type “D:\autorun”
(where D is the drive letter for your CD drive), then press
the return key.
2. Select the language you wish
to use.
3. Select the ‘Enduro’ option.
4. Select ‘Install Software’
5. Then select ‘Install Driver’
The driver will now start to install ……
..... turn to next page
Note : As part of our continuous improvement program, the UltraDriver software and the printer
firmware for Enduro printers is being updated on a regular basis.
To ensure you get the best performance from your Enduro printer, we recommend that you regularly
check the Magicard website for the latest driver software and firmware at:-
www.magicard.com/support/technical-support
Installing the ‘UltraDriver’

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Magicard Enduro User Manual
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……continued from previous page.
The ‘Available Platforms’ screen shows which operating
systems the driver can be used with:
Windows 2000
Windows XP
Windows 2003 Server
Window Vista
If your operating system is one of these, click Next>
The driver files will now be installed on the PC.
Click Finish when the ‘Installation successful’ screen
appears.
Note: You are not finished yet !!!
The driver is not fully installed until the Enduro printer is connected to the PC via the
USB cable, and powered ON.
When the printer is detected by the PC, the driver
installation will be completed and the printer will be
ready to use.
CAUTION:- If the computer you are using has at some time run another
manufacturer’s printer (e.g. Eltron C-Series printer), a Windows file necessary for the
Magicard installation could be missing.
(The symptoms of this are that the computer does not seem to detect the Magicard
printer’s USB connection)
Recover the file as follows:-
1. Navigate to c:\windows\inf (Windows XP) or c:\winnt\inf (Windows 2000).
2. Find the file named usbprint.in, and then rename it to usbprint.inf.
3. Reconnect the USB cable.

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Magicard Enduro User M
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The printer driver settings
To access the printer driver settings in Windows 2000 and XP:
anual
To access the printer driver settings in Windows Vista:
Understanding each individual driver setting :
The printer driver contains a built-in help file (in HTML
format) – this file gives an excellent, clear explanation of
each driver setting.
To view the driver’s help file, go to the printer
preferences (as described above), and click on the “Help”
button in any of the tabs.
1. On the PC, go to “Start”
then “Printers and Faxes”
2. Right mouse click on the Magicard
Enduro printer and select the
“Printing Preferences…” option.
1. On the PC, go to the
Windows logo then
“Control Panel”
2. Select “Printers” 3. Right mouse click on
the Magicard Enduro
printer and select the
“Printing
Preferences…” option.