Magicard Rio Pro User manual

Document No 1219 Issue 3.04 - 10/2010
User Manual
Doc: 1407 Issue 1.03
–
27/11/2013

ID Card Printer – User Manual
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CONTENTS
Safety Instructions:................................................................................................................................................. - 3 -
FCC Declaration:..................................................................................................................................................... - 3 -
CCC Declaration:..................................................................................................................................................... - 3 -
Printer installation................................................................................................................................................... - 4 -
Unpacking.............................................................................................................................................................. - 4 -
IMPORTANT – do not connect USB yet................................................................................................................ - 5 -
Printer location requirements:................................................................................................................................ - 5 -
Hopper & Stacker.................................................................................................................................................. - 6 -
Prepare the cleaning roller..................................................................................................................................... - 6 -
Install the dye film.................................................................................................................................................. - 7 -
Connect the power supply..................................................................................................................................... - 7 -
Load the Driver CD in to your PC.......................................................................................................................... - 8 -
Using your ID Card printer ................................................................................................................................... - 13 -
Printer parts......................................................................................................................................................... - 13 -
Front display panel.............................................................................................................................................. - 14 -
Off button............................................................................................................................................................. - 14 -
Menu options....................................................................................................................................................... - 15 -
Cleaning the rollers...................................................................................................................................- 16 -
Test card...................................................................................................................................................- 16 -
Info............................................................................................................................................................- 16 -
Hand feed.................................................................................................................................................- 17 -
Mag self test .............................................................................................................................................- 18 -
Reset printer.............................................................................................................................................- 18 -
Choosing the right dye-film ribbon ..................................................................................................................... - 19 -
Choosing the right cards...................................................................................................................................... - 20 -
Card material....................................................................................................................................................... - 20 -
Card size ............................................................................................................................................................. - 20 -
Card thickness..................................................................................................................................................... - 20 -
To obtain good quality prints the card must be:................................................................................................... - 20 -
Printable area of the card .................................................................................................................................... - 20 -
Using Magnetic stripe cards ................................................................................................................................ - 21 -
Using self-adhesive cards ................................................................................................................................... - 21 -
THE PRINTER DRIVER SETTINGS....................................................................................................................... - 22 -
Caring for your printer.......................................................................................................................................... - 23 -
Cleaning supplies................................................................................................................................................ - 24 -
Cleaning the printer rollers with the Cleaning Card ............................................................................................. - 24 -
Replacing the cleaning roller ............................................................................................................................... - 25 -
Cleaning the printhead using the Cleaning Pen................................................................................................... - 26 -
Upgrading to double-sided: ................................................................................................................................. - 27 -
Available consumables ........................................................................................................................................ - 28 -
Troubleshooting.................................................................................................................................................... - 29 -

ID Card Printer – User Manual
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The information contained in this document is subject to change without notice.
Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the
furnishing, performance or use of this material.
This document contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially copied, stored in
a data retrieval system,or used for any purpose other than that for which it was supplied, without the express written authority of Ultra
Electronics Limited. All rights are reserved.
The HoloKote feature is protected by US PATENT No: 5,990,918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows 2000, XP, Vista and Windows 7 and 8 are trademarks of Microsoft Corporation.
Copyright © 2011 Ultra Electronics Limited.
SAFETY INSTRUCTIONS:
To prevent electric shock do not remove covers.
Do not attempt to service the printer yourself.
There are no user serviceable parts inside. In the event of malfunction, refer servicing to your printer’s supplier.
This product is only to be used with the Power Source supplied at point of purchase.
Take care not to spill any liquid on the printer.
Ensure that the power supply cord is not longer than 2 metres in length and includes a properly grounded connection.
When handling the printer avoid touching the thermal printing edge of the thermal print head. Any grease and contamination
will shorten its life.
Before transporting the printer, remove the dye film & card hoppers and pack the printer in its original packaging.
FCC DECLARATION:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
NOTE: changes or modifications to this equipment without the express written authority of Ultra Electronics Limited could
void the user's authority to operate the equipment.
CCC DECLARATION:
If using this printer in Germany:
To provide adequate short-circuit protection and over-current protection for this printer, the building installation must be
protected by a 16 Amp circuit breaker.
Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die Gebäudeinstallation mit einem 16 A-
Überstromschalter abgesichert ist.
声明
此为A级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况
下，可能需要用户对其干扰采取切实可行的措施。
WARNING:
This is a class A product. In a domestic environment this product
may cause radio interference in which case the user may be required
to take adequate measures.

ID Card Printer – User Manual
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Welcome
Thank you for choosing this ID Card Printer.
Before setting up your printer using the Driver CD–ROM, please follow the simple steps in this guide
on installing your printer. This guide helps you make your printing experience more enjoyable and
secure.
Please ensure you have all the items listed before you start installation.
1. ID Card Printer
2. Hopper and Stacker
3. USB Cable (2m)
4. Power Adaptor & Leads
5. Driver CD-ROM
6. Cleaning Cards (2 T-cards)
7. Quick Start Guide
PRINTER INSTALLATION
Unpacking

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It is important to install the printer’s Driver CDROM first, before connecting the USB cable between
your PC and ID Card Printer.
Normal office environment with:
A properly grounded power supply
Ambient temperature +10 to 30oC (50 to 86oF)
Protection from direct sunlight and chemicals
Protection from abrupt temperature changes
Relative humidity 20 - 70%
Sufficient space for:
- opening the top cover
- cable access at the rear
IMPORTANT – do not connect USB yet
Printer location requirements:

ID Card Printer – User Manual
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Open printer, then:
A. Pull out the unused cleaning roller.
B. Peel off white protective layer carefully to
reveal tacky surface.
C. Place cleaning roller back into printer.
Hopper & Stacker
Prepare the cleaning roller
HOPPER: Insert the hopper into the
aperture at the back of the printer and click
into place.
Always fan the cards to ensure the cards
are not sticking together before inserting
into the hopper, and handle the cards
carefully to keep the surfaces clean, as
finger marks can affect the print quality
STACKER: Insert the stacker into the
aperture in the front panel and click into
place. The stacker can hold up to 75, 20mil
to 40mil (0.51mm to 1.02mm) thick cards.
The printer can be operated without the
stacker.

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Install the dye film
Connect the power supply
Select the connector for your region and connect to
power supply unit.
Plug in and connect to printer which will automatically
switch on.
Display should show the model and “Soft” button
options.
IMPORTANT: Please do not connect the USB until
the CDROM has been installed.
• Remove the dye film from its packaging.
• Place the loaded spool into the rear slots and
the take-up spool into the front slots.
• Close the printer’s Lid.

ID Card Printer – User Manual
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1. Load the driver CD ROM into the PC.
Note : If the CD does not run automatically,
click the start button, then click on “run”. Type
“D:\autorun”, where D is the drive letter for
your CD drive, then press the return key.
2. Now follow the on screen instructions to
install the printer Driver (please see below):
Load the Driver CD in to your PC

ID Card Printer – User Manual
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Choose to install the Driver for USB
or Ethernet operation
(follow the on-screen instructions)
USB selection is shown
(see Page 11 for Ethernet selection)
You are now ready to install the
Driver !

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The Driver installation is complete
and the Printer can now be
connected to the PC.

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Choose to install the Driver for
Ethernet operation
(
follow the on-screen instructions
)
Enter the model of the
Printer
Enter the IP Address of
the Printer
NOTE: The Rio Pro is designed to retrieve a “Dynamic” IP Address.
“Static” mode and IP Address configuration can be updated using the
ID Printer Support Utility.

ID Card Printer – User Manual
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Installation
Complete !
NOTE: You ma
y
now need to restart
y
our PC.

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USING YOUR ID CARD PRINTER
Printer parts
1. Lid opening latch
2. Thermal print head
3. Card cleaning roller
4. LCD display screen
5. Soft function buttons
6. Hand feed/cleaning card entry
7. 75 card capacity stacker
8. 100 card capacity hopper
9. USB port
10. DC power input

ID Card Printer – User Manual
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The front display panel has a text display and 4 push buttons. These buttons act as ‘soft’ buttons –
i.e. their function varies depending on the text displayed immediately above each button.
The menu options for the soft buttons are explained in the following pages…
Switches the printer OFF.
To switch the printer back ON again - press any button.
Front display panel
Off button
Text Displa
y
Menu select
Buttons

ID Card Printer – User Manual
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Press the “Menu” button…
The first menu option will be
displayed.
Press the “>” button (where indicated)
to step through each option in the
menu…
The following menu options will be displayed:
1of 6 – Clean rollers
2of 6 – Test card
3of 6 – Info
4of 6 – Hand feed
5of 6 – Mag self test
6of 6 – Reset printer
Options 1 to 6 are explained on page 16.
Menu options

ID Card Printer – User Manual
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Clean rollers -
IMPORTANT: To prevent the cards slipping on the rollers during
printing, we recommend that you clean your printer using a cleaning
card each time you replace the dye-film.
For detailed instructions on how to clean your printer please turn to
pages 21 to 24.
Test card -
Having selected this option, you will be asked to confirm that you wish
to print a test card.
If you select “Yes”, the printer will feed a card from the hopper and
print an internally generated test image on it.
Info… - this option provides you with information about the printer:-
Select [OK].
Use the “Back” button to return to a previous menu
Cleaning the rollers
Test card
Info
Step through each
option using the right-
most “arrow” button.

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Hand feed
Hand feed - This feature enables you to select whether cards should be fed into the printer
from the Card hopper (at the rear of the printer), or by hand (one-at-a-time) from
the front of the printer. There are 2 settings:-
OFF - This is the default setting. Cards will be fed automatically from the carrd
hopper.
ON - At the start of each print the printer will request you to feed a card
through the card feed slot in the front of the printer.
Note: Cards will not be fed from the card hopper.
When Hand Feed mode is set to “ON” the printer will prompt you when it is time to
place a card through the card feed slot in the front of the printer.
Once the desired mode is selected, press the “Save”button
ΛV
Use the arrow keys to
toggle the mode between
ON and OFF

ID Card Printer – User Manual
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Mag self test
Reset printer
Mag self test -
Reset printer -
Mag self test – select “Yes” on this
option if you wish to verify the magnetic
operation of the printer.
You will be asked to confirm that you wish
to encode and print a test card.
If you select “Yes”, the printer will feed a
card from the hopper, encode the
magnetic stripe and print an internally
generated test image on it.
NOTE: if your printer does NOT have a magnetic encoder fitted, it will be unable to
conduct this test, and will instead display the message :- “Mag not fitted!”
Reset printer will force the printer to re-initialise (the same effect would be seen if
the printer’s DC Power cable were removed and re-fitted).

ID Card Printer – User Manual
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The table below is a guide to selecting the best dye-film to use for any intended application.
* Ribbon Panel Layout Key: Y=yellow, M=magenta, C=cyan, K=resin, O=overcoat (No Colour)
Note:
300YMCKO dye-film is generally the appropriate choice for colour printing with both
single-sided and double-sided (duplex) printers.
250YMCKOK dye-film, for duplex models only, is more economic when printing in colour
on the front side and black on the rear.
1000K & 600KO dye-film – where cost is critical, monochrome printing is a fraction of the
cost of colour printing.
CHOOSING THE RIGHT DYE-FILM RIBBON
ID Card
Printer type Type of images you want to print Cards per ribbon
Ribbon
Panel
Layout
*
Part Number
2 digit
** = supplier
code
Single-sided
& Duplex Colour (1 side only) 300 (printing on 1 side only) YMCKO **300YMCKO
Single-sided
Monochrome:
Black
Red
Blue
Green
Gold
Silver
White
Scratch
1000 (printing on 1 side only) K
**1000K-n
(n = colour)
Single-sided Black + Overcoat 600 (printing on 1 side only) KO **600KO
Duplex Colour front &
Black back 250 (printing on 2 sides) YMCKOK **250YMCKOK
Duplex Colour front &
colour back 150 (printing on 2 sides) YMCKO **300YMCKO

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Not all white plastic cards are the same. For best image quality always use high quality video grade
PVC cards.
Pure PVC card stock or laminated PVC/polyester cards are available. The latter are more durable and
better suited to heavy use and heat lamination when required. For access control and smart card
applications, your dealer should provide the appropriate type for direct to card printing.
For good consistent results, stick to a single variety of good quality cards, such as those available
from your ID Card Printer’s supplier.
CR80 (Standard) = 3.375” x 2.125” (86.5 mm wide x 53.98mm high).
CR79 = 3.03” x 2.051” (83.90 mm wide x 51.0 mm high).
Minimum - 0.015” ( 0.38mm).
Standard - 0.030” ( 0.76mm).
Maximum - 0.063” ( 1.60mm).
Glossy white.
Free from dirt and grease.
Free from surface contamination.
Free from pits and bumps in the surface.
Free from burrs at the edge of the card.
Completely flat.
This ID Card Printer offers high quality edge
to edge (full bleed) printing.
Dye cut PVC cards typically have an edge
roll off (bevel) which can result in a fine
white line around the edge of full bleed
printed cards.
When setting up your card design using your graphics software on your PC, you should use a
maximum page size of 1016 pixels (3.45”/87.5mm) x 642 pixels (2.13”/54mm).
CHOOSING THE RIGHT CARDS
Card material
Card size
Card thickness
To obtain good quality prints the card must be:
Printable area of the card
53.96 mm
2.125 inches
642
p
ixels
85.6 mm
3.375 inches
1016
p
ixels