Magicard Pronto 100 User manual

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Pronto 100 Card Printer
User Guide
Document No. 5380. Issue 1.03

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CONTENTS
THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE......... 4
PRINTER LIMITATIONS ....................................................................................................................... 4
SAFETY INSTRUCTIONS ...................................................................................................................... 4
PRINTER SPECIFICATION .................................................................................................................... 5
PRINTER EXTERNAL FEATURES ........................................................................................................... 6
THE PRINTER USER INTERFACE PANEL ................................................................................................ 7
OPERATION OF THE USER INTERFACE BUTTONS .....................................................................................................10
DRIVER INSTALLATION..................................................................................................................... 11
WINDOWS................................................................................................................................................................11
MACINTOSH .............................................................................................................................................................12
Mac OS Quickstart Guide ............................................................................................................................. 17
Customising the Settings and Features ........................................................................................................ 18
Enabling the CUPS Interface on a Mac......................................................................................................... 21
CHOOSING THE CORRECT FILM AND CARDS...................................................................................... 22
DYE FILM TYPES........................................................................................................................................................22
CARD TYPES..............................................................................................................................................................23
Self Adhesive Cards ...................................................................................................................................... 24
Rewriteable Cards ........................................................................................................................................ 24
INITIAL PRINTER SETUP.................................................................................................................... 25
ETHERNET SETUP .....................................................................................................................................................25
Setting up a Static IP Address....................................................................................................................... 25
PRINTER MAINTENANCE .................................................................................................................. 28
CLEANING THE PRINTER...........................................................................................................................................28
The Recommended Cleaning Kit .................................................................................................................. 28
Using the Cleaning Pen................................................................................................................................. 29
PRINTER ERROR CODES.................................................................................................................... 30
1: LID OPENED..........................................................................................................................................................30
2: OUT OF CARDS .....................................................................................................................................................30
3: NO HAND FEED.....................................................................................................................................................30
4: CARD JAM.............................................................................................................................................................30
5: OUT OF FILM ........................................................................................................................................................32
6: FILM INVALID .......................................................................................................................................................33
7: REMOVE FILM ......................................................................................................................................................33
8: CAM JAM..............................................................................................................................................................33
10: FILE INVALID.......................................................................................................................................................34
11: SOFTWARE OUTDATED ......................................................................................................................................36
12: SENSOR FAILURE ................................................................................................................................................36
13: INTERNAL ERROR ...............................................................................................................................................36
14: SD CARD UNSIGNED ...........................................................................................................................................38
17: UPGRADE INVALID .............................................................................................................................................38
18: UPGRADE NOT AUTH .........................................................................................................................................38

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19: SOFTWARE INVALID ...........................................................................................................................................39
20: SD WRITE FAILED................................................................................................................................................39
21: INSTALL FAILED ..................................................................................................................................................39
24: FILM NO COLOUR...............................................................................................................................................39
25: FILM NO OVERCOAT...........................................................................................................................................39
26: MOTOR FAULT....................................................................................................................................................39
27: CLEAN REQUIRED ...............................................................................................................................................40
28: NO PRINTHEAD...................................................................................................................................................40
29: NO SD CARD .......................................................................................................................................................40
31: COLOUR DISABLED .............................................................................................................................................40
32: DPI600 DISABLED ...............................................................................................................................................40
33: FILM NO NPANEL................................................................................................................................................40
34: FILM NO PPANEL ................................................................................................................................................40
CE DECLARATION............................................................................................................................. 41
FCC DECLARATION........................................................................................................................... 42

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THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE
WITHOUT NOTICE
Magicard Ltd. shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing,
performance or use of this material.
This document contains proprietary information belonging to Magicard Ltd. and may not be wholly or partially copied, stored in a data
retrieval system, or used for any purpose other than that for which it was supplied, without the express written authority of Magicard
Ltd. All rights are reserved.
The Holokote feature is protected by US PATENT No: 5,990,918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows Vista and Windows 7, 8, 10 and 11 are trademarks of Microsoft Corporation.
Copyright © 2011 Magicard Limited.
PRINTER LIMITATIONS
1. First and foremost, always ensure the printer is kept clean and free of any dust. The printer must be cleaned at the frequency
recommended (after every 1000 images or at the change of a standard film). Do not leave card stock or partially spent dye film
open to gather dust as trapped debris and dust will be evident in the finished card.
2. Image Size is important to ensure full edge to edge coverage.
For Pronto 100: 1016 x 642 Pixels or 85.6 x 54mm.
Magicard 300, 600 and D and K Series: 1013 x 642 Pixels or 85.7 x 54mm.
For Ultima and Prima: 1036 x 664 Pixels or 87.7 x 56.1mm.
Note: For the Retransfer series, it produces an ‘over-the-edge’ sized image consistent with reverse transfer printing which
allows the entire card surface can be covered with a ‘bleed’.
Therefore, it is important that any aspects of the image that the user wants to have wholly visible should fit centrally within
1013 x 642 pixel area to avoid any unwanted clipping.
3. Cards to be printed on should be from a reputable source and conform to ISO7810. Any debris, inclusions or pits within the card
may be evident in the finished image reproduction.
To ensure optimal card feeding performance, the card stock should be fanned (separated) and the input hopper maintained
between 10 minimum and 100 cards maximum (the input Hopper capacity being 100 cards).
Do not use any cards outside the Printers card thickness specification 0.50 - 1.27mm (20 - 50mil). To do so may result in a card
jam within the printer and may not be covered under the manufacturer’s warranty.
SAFETY INSTRUCTIONS
•To prevent electric shock do not remove covers.
•Do not attempt to service the printer yourself.
•There are no user serviceable parts inside (either printer or dye film). In the event of malfunction, contact your
printer/consumable supplier.
•This product is only to be used with the power source supplied at point of purchase.
•Take care not to spill any liquid on the printer.
•When handling the printer avoid touching the printing edge of the thermal printhead. Any grease and contamination will
shorten its life.
•Before transporting the printer, remove dye film & card hoppers and pack the printer in its original packaging to reduce the
likelihood of damage in transit. Magicard is not responsible for printers/items inadequately packaged.
If using this printer in Germany:
To provide adequate short-circuit protection and over-current protection for this printer, the building installation must be protected
by a 16 Amp circuit breaker. Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die
Gebäudeinstallation mit einem 16 A-Überstromschalter abgesichert ist.

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PRINTER SPECIFICATION
Print Resolution: 300 dpi
Colour Depth: 256 levels (8 bit)
Print Speed: YMCKO 18s (approximately). Measured as ‘click to card’.
K only 5s (approximately). Measured as ‘click to card’.
Card Feeder Capacity: 50 Cards (0.76mm/ 0.029”)
Card Stacker Capacity: 50 Cards (0.76mm/ 0.029”)
Card Thickness: 0.50mm to 1.27mm (20 mil to 50 mil)
Card Size: CR79/CR80
Card Material: PVC
Dye Film Types: 50YMCKO, 100YMCKO
Front Panel Display: Multi-function LEDs
Dimensions (L x W x H): 255 x 180 x 208 mm (10 x 7 x 8.2 inches)
Estimated Weight: 2.9 kg (6.3 lbs)
Power Source: 100-240V AC, 3.75A, 50-60 Hz. 90W
Interface: USB 2.0, 10 BASE-T/100 BASE-T Ethernet
System Requirements: Windows 8.1, 10, 11 (32/64bit). Windows Server 2008, 2012, 2016
GNU/Linux and Mac OS X 10.9.0 upwards
Printer/Printhead Warranty: 3 Years Limited Warranty (may vary between region and variant)
Internal Memory Size:512 MB
Printer security: Kensington lock.
Security watermark: Holokote (3 options), Holopatch
Printer Variants: Pronto 100, Pronto 100E, 100NEO

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PRINTER EXTERNAL FEATURES
Front View
Chassis Cover Latch
Card Output Stacker
(50 card capacity)
Card Input Hopper
(50 card capacity)
User Interface
Panel
Printer Main Power
Switch
Rear Connector Panel
Ethernet (LAN)
24V DC Input
USB 2.0
Kensington Lock
Recess
Rear Connector
Panel
Rear View

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THE PRINTER USER INTERFACE PANEL
LED CONFIGURATION LED BEHAVIOUR ERROR CATEGORY ERROR CODES
INFORMATION LED STEADY GENERAL_ERROR
01:XX
08:XX
10:XX
11:XX
12:XX
15:XX
16:XX
17:XX
18:XX
19:XX
31:XX
32:XX
MEDIA LED STEADY MEDIA_CARDS 02:XX
04:XX
UI Error Indication
Each error type is indicated by illuminating the appropriate indicator from the three available LEDs shown
below.
Each LED can be off, steady on or flashing at controlled intervals (set within software and therefore
modifiable).
Power LED
Media LEDs

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MEDIA LED FLASHING MEDIA_FILM
05:XX
06:XX
07:XX
24:XX
25:XX
33:XX
34:XX
INFORMATION LED FLASHING CRITICAL_ERROR
13:XX
14:XX
20:XX
21:XX
26:XX
28:XX
29:XX
CLEANING LED EQUAL FLASH CLEAN_REQUIRED 27:XX
LED CONFIGURATION POWER LED
BEHAVIOUR
INFO LED BEHAVIOUR PRINTER STATUS
OFF OFF OFF
STEADY OFF IDLE
UI Status Indication

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SHORT PULSE EVERY 6sec OFF STANDBY
EQUAL FLASH EVERY 1sec OFF BUSY
EQUAL FLASH EVERY 1sec EQUAL FLASH
(About 0.5 secs) WAITING FOR CLEANING CARD
EQUAL FLASH EVERY 1sec STEADY ON CLEANING
HEARTBEAT DOUBLE
PULSE EVERY 1sec OFF SOAK TESTING
(Self Calibrating Routine)
EQUAL FLASH EVERY 1sec EQUAL FLASH EVERY 1sec UPGRADING
(Firmware Upgrade in Process)
Every 1sec
Every 1sec
Every 6sec
Every 1sec

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Operation of the User Interface Buttons
The following functions are available:
•Standby Mode
Example operation: Press and hold the button for approximately 2 seconds to put the printer into Standby mode.
Press the button again (momentary press) to wake the printer.
•Printer Power On/Off
Press and hold for approximately 8 seconds to power off the printer. Press the button again (momentary) to
power the printer back on.
•Initiate Soak Routine
With the Dye Film removed and the Lid closed, press the button 4 times to begin the Soak routine.
(Self Calibration Routine).
•Print an internal Test Card
With the Dye Film fitted and the Lid closed, press the button 4 times in quick succession to begin printing a test
card (the main button should begin to flash at this point).
•Clear Error
A momentary press of the button will cancel the current operation (when the “Cancel” option is available).
•Initiate a Cleaning Cycle
With the Lid open, press the power button 2 times in quick succession to begin a cleaning routine.

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DRIVER INSTALLATION
Windows
The Windows driver is available in two versions: the ‘.exe’ version and the ‘Bare Driver files’ version.
The ‘.exe’ format driver is the standard version for most users whereas the bare files version is more suited to
I.T. support personnel. Both versions can be downloaded from the Magicard website using the links below.
‘Bare Driver files’version and video:
https://support.magicard.com/solution/network-admin-magicard-ultradriver-bare-files/
The ‘.exe’ driver version can be downloaded as follows:
1. From your PC, first go to the Magicard website: https://magicard.com
2. Select the Support option at the top of the page and then select your printer model from the selection
shown.
3. Select Drivers and Downloads and then the Magicard Windows Printer Driver option. You should now see
the current driver version. Scroll down the page until you see the Downloads and attachments section.
4. Select the Magicard Printer Driver option from this. The driver will then download to your PC.
NOTE: Before running the downloaded driver, please ensure the printer’s USB cable is disconnected (you
will be prompted to connect this during the installation process).
5. Finally, please follow the on-screen instructions (this will guide you through the installation process).
With the printer driver successfully installed, you can view the installed printer icon on your PC as follows:
6. Open the Control Panel window. When open, ensure the View by: option (top-right of window) is selected
to Small icons. Select the Devices and Printers option from the displayed list.
7. In the ‘Devices and Printers’ window, you should now see various driver icons representing the drivers
already installed on the computer (one of which, should be the Magicard printer you’ve recently installed).
From here, you will be able to configure the printer driver to suit your own particular printing requirements
using the ‘Printing Preferences’ options.
8. To open the ‘Printing Preferences’ window, right-click on the icon representing your printer and select the
Printing Preferences option.
9. To assist in configuring the driver printing preferences, there is a separate ID Card Printer Driver Guide
which can be viewed on the Magicard website using the link:
https://support.magicard.com/solution/windows-driver-help-guide/
This document will guide the user through each stage of the printer driver, explaining the various options
available. The guide can also be downloaded as a separate document if required.

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Macintosh
The Macintosh printer driver can be downloaded as follows:
1. From your Macintosh (Mac) computer, first go to the Magicard website: https://magicard.com
2. Select the Support option at the top of the page and then select your printer model from the selection
shown. Then select Drivers and Downloads and finally, the MacOS Printer Driver option.
3. You should now see the option to select a different Operating System (OS) – Macintosh (Apple icon) or
Linux (Penguin icon). Select the ‘Apple’ icon option. This will download the Macintosh driver installer to
the user’s computer.
4. NOTE: Before installing the Mac driver, it is first recommended to watch the Video Guide for Download
and Installation (see below) and also, to check which processor your Mac computer is using – Intel or
ARM (please see the following page for further details).
The Macintosh Driver Install Video

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Which Processor does my Mac have (Intel or ARM)?
Having selected the Mac driver option from the Magicard website, the user will see the option to choose
from two driver versions depending on which processor the Mac computer is using (Intel or ARM).
The type of processor used can be found using the ‘About this Mac’ option as shown below.
The Intel Driver Option
The ARM Driver Option

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The Macintosh Driver Installation
The Driver download is shown below, but in addition to this, the user will also be guided by on-screen
instructions through each stage of the process.
1
1. Open the Downloads folder
2. The Installer Introduction – Click ‘Continue’
3
3. Click on the Mac OS Driver
2

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The Macintosh Driver Installation (continued)
4
4. Click ‘Install’
Enter your admin credentials
and click ‘Install Software’
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5. Installation successful. Click ‘Close’ to finish
The Macintosh Driver Installation (continued)

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Mac OS Quickstart Guide
2. Select ‘Printers and
Scanners’
1. Open the System
Preferences

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Customising the Settings and Features

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Configuring Settings and Features (continued)
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