Magicard Avalon Duo User manual

ABOUT THIS GUIDE
This guide is to assist you with the set-up
and use of your Avalon ID c a r d printer.
The information contained in this guide is subject to change without notice.
Ultra Electronics Limited shall not be liable for errors contained herein or for
incidental or consequential damages in connection with the furn i s h i n g ,
p e r f o rma nce or use of this material.
This document contains proprietary information belonging to Ultra Electronics
Limited and may not wholly or partially be copied, stored in a data retrieval
system, disclosed to third parties or used for any purpose other than that for
which is was supplied, without the express written authority of Ultra
Electronics Limited. All rights are reserved.
Magicard®is registered as a trademark with the United States Patent and
Trademark Office, Reg. No. 2,197,276.
The HoloKote®f e a t u r e of Magicard®printers is protected by US PATENT No:
5,990,918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows are trademarks of Microsoft Corporation.
Copyright 2007 Ultra Electronics Limited.
QuickStart
Reference Guide
®
Standard Standard Avalon Duo only Option Avalon 105 only
5
1 2
6
3
4
7 8
910
Printer location re q u i r e m e n t s
• Sufficient space for:
-opening the top cover
-cable access at the rear.
-allowance for air circulation.
• An adequately ventilated dust free ro o m.
•Access to a properly grounded power supply.
•Ambient temperature +10 to 30 degrees C.
• Relative humidity 20 - 70%.
•Protection from direct sunlight and chemicals.
• Protection from abrupt temperature changes.
IMPORTANT
Do not connect your printer to the PC before step 10.
Connect printer only after the driver has been installed.
Attach the Card Feed Hopper
1. Open a clean pack of cards and make sure they are not
sticking together. Load the cards into the feed hopper. Avoi d
touching the card surfaces because finger marks can effec t
image quality.
N o t e : When using magstripe cards, ensure the stripe is on the right
and un der neath when viewed from the fron t.
2. Tilt the loaded hopper back as shown, and lower gently into
the receptacle at the rear of the printer. You will be able to
lower the hopper about an inch (25mm).
3. At this point, tilt the hopper forwa r d to the vertical position
and lower all the way down until the hopper is completely
within the body of the printer.
Attach the card output stacker
Insert the card collection
stacker into the aperture in
the front panel and hook
into place.
The stacker can hold up
to 50, 30mil thick card s ,
after which it should be
emptied. The printer can
be operated without the
stacker if you wish.
Note: To complete
installation and begin
using your printer you will
also require a roll of
suitable Magicard dye-film
and cards (not included).
Unpacking Consumables
Avalon Printer Hopper and Stacker
Power Cable USB Cable/port
Driver CD Cleaning Card
Dye-film
PVC cards
Prepare the cleaning cassette
Press down on the top cover, operate the top cover
release catch and open the cover. First remove the white
tape holding the black plastic cleaning cassette. Grip the
handle between finger and thumb, then push and rel e a s e
the cleaning cassette. Remove the orange tape and
protective layer from the disposable cleaning cassette
roller.
Note: This is a good time to familiarise yourself with the way that this
automatic cleaning system is designed to operate.
Finally replace the cleaning cassette by inserting the roller shaft into the U shaped
guides and clicking into place.
Print a test card
1. Switch the printer on. You will hear some motor activity and see the
indicators flash.
2. When ready, the red Error indicator should be off and the green
indicator on.
3. Press and release the small test push button on the rear panel once.
4. After several seconds, the printer will print a test pattern on a card,
and feed it to the card output stacker. This indicates that all is well
with the printer, i.e. cards loaded, dye film loaded, power is on and
lid is closed.
Avalon QuickStart Guide,
Drawing No. 3623-22-01 Issue 7, September 2007 (Stock No. M9006-648/R)
How to adjust card thickness
The print engine adjusts automatically to the cards used. However,
to prevent misfeeds the card feed preventor should be set using the
lever in front of the card hopper which is best accessed by
removing the cleaning cassette.
Card thicknesses between 0.51mm to 1.6mm (0.020in to 0.063in)
can be accommodated.
How to set up your Avalon
to use HoloPatch®cards
When used with HoloPatch cards, the HoloKote watermark provides
provides a defense against card fraud. Cards with this feature are
available for both plain and magstripe formats.
To select this feature, ensure that the card design allows space for
the HoloPatch cut-out, go to ‘Printer Settings’ from the start menu
on your PC, open the ‘Avalon Printer’ and Right Click’ on it. From
the drop down menu select ‘PRINTING PREFERENCES’ and then
‘CARD FRONT’. Set HoloPatch to ‘YES’ and click OK. Cards will be
printed with a ‘cookie cutter’ hole in the image lining up with the
gold patch on the card.
Note: HoloPatch cards should be fed with the gold patch on top,
and on the right-hand side (viewed from the front).
How to use magnetic stripe cards
(Avalon 105 and Avalon Duo 105 only)
When loading magnetic stripe cards, make sure that the stripe is on the right and
underneath when viewing from the front of the printer.
Use HiCo magnetic stripe cards only (not LoCo).
www.magicard.com
QuickStart Reference Guide
How to clean your printer
We recommend that you clean your printer using a cleaning card each time
you replace the dye-film.
To clean the printer feed mechanism :
•Remove the dye film
• Remove the card hopper and open the top door
(the red light comes on).
• Take a fresh cleaning card from its packaging.
•Insert the narrow end into the card feed slot.
• Press the black button on the back of the printer (located
above the USB connector). The card is drawn into the printer
and then ejected. Repeat this several times with both sides of
the same card.
• To ensure that the rear feed rollers situated under the card
hopper are thoroughly cleaned set the printer to its cleaning
cycle, and instead of inserting the card, simply hold it against
these rollers. You are provided with 1 cleaning card with the
Avalon. You can purchase a Cleaning Kit (Magicard part
number M9005-761), which includes 5 cleaning cards and a
cleaning pen.
To clean the printhead :
•Using a purpose made cleaning pen (available from your
Magicard dealer as part of the Cleaning Kit, Magicard part
number M9005-761).
•Open the printer and draw the pen several times, in the same
direction, along the complete length of the printhead.
Inside the printer is a cleaning cassette. It is recommended that
the disposable cleaning roller is replaced after every 1000 prints.
You can buy a pack of 5 cleaning rollers (Magicard part number
M9005-772). To see instructions for replacing the cleaning
cassette, see section 6 ("Preparing the cleaning cassette")
in this guide.
You need to re-use the cassette, but replace the roller within it.
The only other maintenance pro c e d u r e feasible for the user is
replacement of the printhead. This should normally only be
n e c e s s a r y following damage by dirt, so cards must be kept
clean before loading into the printer.
B a d g i n g S e r i e s
Load the CD into your PC
Make sure the printer is switched off. Load the driver CD ROM into the
PC you have connected to the printer. If the CD does not run automatically,
click the start button, then click on “run”. Type “D:\autorun”, where D is the
drive letter for your CD drive, then press the return key.
Now follow the on screen instructions to install the
printer drivers. On completion of installation, you will be
able to print cards.
WARNING
Do not connect your printer to the PC before step 10.
Connect printer only after the driver has been installed.
Plug in the printer
Make sure that the printer is turned Off, i.e. the On/Off button is slightly
protruding from the front panel.
Caution: Check the label on the rear panel to make sure that the supply
requirements of your printer are met by your local AC power supply.
Plug the power supply lead provided into the socket on the rear panel of
your printer, and the other end into a properly grounded electrical outlet.
WARNING
Do not connect the USB cable to your PC
Install the dye film
1. Open a new roll of dye film.
2. Place the loaded spool into the rear clips and press it into place. The orientation
is correct when the bar code on the end of the spool to
the left hand side when viewed from the front. Rotate to
make sure that the slot engages with the lug.
3. Place the empty take up spool into the front clips, and
adjust the film tension so that the film is lying flat and
straight between the two spools.
4. Press the top cover down until it clicks into the closed
position. The printer will automatically recognize the
type of film that has been loaded.
High quality single or Double-sided ID card printers.
IMPORTANT!
1. Remove clear sticky
plastic transit tape.
2. Remove backing
label from sticky
roller prior to use.
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SAFETY INSTRUCTIONS
Please read all of these instructions before using your printer. Observe the markings on
the rear panel of the printer.
•To prevent electric shock do not remove covers.
•Do not attempt to service the printer yourself.
•There are no user serviceable parts inside. In the event of malfunction, refer
servicing to your nearest Ultra Electronics Service Center.
•Use only a power source within the limits marked on the rear panel label.
•Take care not to spill any liquid on the printer.
•Ensure that the power supply cord is not longer than 6 feet (2 metres) and
includes a properly grounded connection.
•If using this printer in Germany:
To provide adequate short-c i r cuit protection and over- c ur rent protection for this printer,
the building installation must be protected by a 16 Amp circuit break e r.
Bei Anschluß des Druckers an die Stromv e rs o rgung muß sichergestellt werden, daß die
Gebäudeinstallation mit einem 16-AÜberstromschalter abgesichert ist.
Warnings, Cautions and Notes
Throughout this guide and in text on the CD, the following conventions are used to
identify important information.
WARNING - Wa r ning messages indicate where personal injury could result fro m
not following the correct pro c e d u re s .
CAUTION -Caution messages indicate where damage to equipment could result
from not following the correct procedures.
NOTE -Notes convey important information that is identified within the text.
When Handling the Printer
Avoid touching the thermal printing edge of the thermal printhead. Grease and
contamination will shorten its life.
B e f o r e transporting the printer, remove the dye film and card hoppers.
Pack the printer in its original packaging.
If you have a problem with the installation or operation of your Magicard printer,
please first recheck to ensure that you have followed the instructions given in this
guide and on the CD ROM.
We also recommend that you visit our website www.magicard.com where
additional FAQs and technical support information is available, and a ‘contact us’
email form to report any problems.
LIMITED WARRANTY INFORMATION
1) Coverage: Ultra Electronics Ltd Wa r rants that the MAGICARD printer shipped with this War ranty statement will
confo r m to the manufacturers specifications and be free from defects in materials or workmanship for a period of 1 year
from the date of original purchase by the user, but there are additional conditions on the printhead War ranty
(see paragraph 2).
2 ) Limited Printhead War r a n t y : Ultra warrants that, under normal use and service, thermal printheads will be free fro m
defects in material and workmanship for a period of one year from the date of original purchase or for a quantity of
10,000 printed cards, whichever comes first, provided thatUltra-approved card mediais utilised. If a Wa r ranty claim is
submitted for a defective printhead, Ultra will have the right to inspect the printhead and samples of the printed and
blank ID cards used with it for the purpose of verifying that the claimed defect has not been caused by non- Ultra
approved media, or by foreign particles or substances which have caused chemical or physical damage. Ultra's decision
in any such claims shall be final.
3) War ranty Claims: If the MAGICARD printer proves defective during this period, please contact the Ultra Servi ce
Cent e r, at the address and telephone/fax number givenbelow. The Ultra Service Center personnel may first ask you to
carryout certain simple checks to confirm the nature of the problem, and if a re t u r n is appropriate they will give you a
Retur n Authorisation Number(MRAN) andconsignment instructions to the appropriate repair center. Ultra will, at its
option, repair or replace the defective parts at no charge to the customer.
4) War ranty Limitations: The Wa rranty does not apply to MAGICARD printers that have been:
•Damaged through physical or electrical mishandling.
•Damaged through operation in environments which are outside normal office conditions in terms of co r rosive
atmo s p h e re, temperature, humidity, shock or vibration.
•Improperly installed or interfaced to other products which may exhibit software problems or expose t h e
MAGICARD to improper voltages or control signals.
•Used with consumables from any source other than Ultra Electronics.
•Serviced or interf e r ed with by anyone other than an Ultra Authorised Service provider.
5) Shipping: Insurance and shipping costs incurred in sending the MAGICARD printer for Wa r ranty service are
the responsibility of the customer. Whenever possible Ultra Service Centers will use the same class of shipping
service selected and paid for by the customer to re t u rnthe printer. Return shipping costs from Ultra to the
customer will be at Ultra's expense. After obtaining the MRAN as described above, the printer should be securely
packed in its original packaging with proof of date of purchase and a note describing the problem and quoting
the MRAN. The printer must be sent to the Service Center address supplied with the MRAN by the main service
cent e r. This address may be different to the address listed below, but will generally be closer to you. Please also
mark the Return Authorisation Number on the outside of the shipping carton. All customs duties and taxes,
if applicable, are the responsibility of the customer.
6) Applicability: The Warranty and remedy provided above are exclusive and in lieuof all other warrants, either expres s
or implied, including but not limited to, implied warranties of merchantability and fitness for a particularpurpose. Any
statements or rep resentations made by any other person or firm are void. Neither Ultra Electronics Ltd nor its aff i l i a t es
shall be liable for any loss, inconvenience, or damage, including direct, special, incidental, or consequential damages,
resulting fromthe use or inability to use the Ultra product, whether resulting from breach of Wa r ranty or other legal theory
even if Ultra has been advised of the possibility of such damage or loss.
This Wa r ranty is governed by the laws of England. Any dispute arising out of or relating to this Warranty shall be
submitted for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK Arbitration Act.
This Wa r ranty gives you specific legal rights, and you may also have other legal rights which vary from countryto country
so the above limitations and exclusions may not apply to all customers.
EMC
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Canadian Department of Communications Statement
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications. Le présent appareil numérique n'émet pas de bruits
radioélectriques dépassant les limites applicable aux appareils numériques de la class
A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère
des Communications du Canada.
EU Declaration of Conformity
The EU Directives covered by this Declaration
89/336/EEC Electromagnetic Compatibility Directive, amended by 92/31/EEC &
93/68/EEC
72/23/EEC Low Voltage Equipment Directive, amended by 93/68/EEC
The Product Covered by this Declaration
Magicard Avalon Card Printer
The Basis on which Conformity is being Declared
The product identified above complies with the requirements of the above EU
Directives by meeting the following standards
BS EN 50 081-1 EMC Generic Emission Standard Part 1
BS EN 50 082-1 EMC Generic Emission Standard Part 1
BS EN 60 950 : 1992 Safety of Information Technology Equipment including
Electrical Business Equipment
CLEANING KITS
Avalon
M9005-761 Magicard Cleaning Kit.
Contains: 10 cleaning cards, 2 pens and 3 rollers.
The Magicard cleaning system is easy to use. Regular cleaning is essential to
keeping your printer in good working condition.
CONSUMABLES
The Magicard Avalon/Avalon Duo are dye-sublimation printers which transfer dye
from a dye film or ribbon onto the surface of a PVC printable card.
For best results, use only Magicard dye film.
Dye film and lamination film available as follows:-
AV1 :250 shot YMCKO dye film roll -
M9006-566
LC1 :350 shot YMCKO dye film roll -
M9005-751
LC3 :1,000 shot resin black monochrome
dye film - M9005-753
(also available in a range of
monochrome colors)
LC6 :KO 2 panel dyefilm (black and
overcoat) 600 images per roll
(Part No. M9005-756).
LC8 :YMCKOK 6 panel dye film 300
images - Avalon Duo only -
(Part No. M9005-758).
• Standard CR80 PVC cards (500) -
M9006-793
•CR80 HoloPatch cards (500) -
M9006-796
Avalon 105 with built-in magstripe
encoder
• Standard CR80 HiCo magstripe cards -
(500) M9006-794
•CR80 HiCo magstripe Holopatch cards
(500) - M9006-797
Ultra’s patented HoloKote
watermark system Hi-visibility HoloPatch and HoloKote system combined
HOLOKOTE®
SECURITY
Ultra’s patented HoloKote watermark system is a built-in feature of your
Magicard printer and cannot be copied or bypassed. HoloKote costs
absolutely nothing to use.
HOLOPATCH®
CARDS
For more visible security, try HoloPatch cards. When you print with HoloPatch
cards, one area of the HoloKote security pattern is highlighted by a highly
reflective ‘super-diffuser’ patch, making the logo clearly visible at a distance and
under all lighting conditions.
CALL US [phone]
Ultra Electronics Inc.
MAGICARD US Service Center
6711 - 176th Avenue NE
Redmond, WA 98052, USA
Fax: [phone]
CALL EU [phone]
Ultra Electronics Limited
MAGICARD Service Centre
Waverley House, Hampshire Road, Granby Estate
Weymouth, Dorset, DT4 9XD, UK
Fax: [phone]
If you have warranty enquiries or
experience a problem, visit our
website www.magicard.com
for support
or call our service center.
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