Magiglo Custom 16 User guide

Users,
Installation & Servicing
Instructions
MUST BE LEFT WITH THE USER
CUSTOM
Bespoke Gas Fires
Models:
Custom 16 and L16
Custom 18 and L18
Fuel Effect Options:
Coal Effect – NG and LPG
Pebble Effect - NG Only
Control Options:
Manual BM Control
Remote Control
Total Control
Detached Control
For use on Natural Gas (G20) at a supply pressure of 20mbar
or Propane (G31) at a supply pressure of 37mbar in GB and IE
(Dependent upon model)

Manufacturer Contact Details:
Burley Appliances Ltd
Lands End Way
Oakham, Rutland, LE15 6RB
Tel: [phone]
Fax: [phone]
General E-Mail: [e-mail]
Web Site: www.magiglo.co.uk
Technical Support: Direct Dial on [phone] or email: [e-mail]
Magiglo Document Number:
MF280.142 STB
Revision Date:
1 January 2010
Copyright:
This documentation is copyrighted by Burley Magiglo. ©2009.
No part of this document may be copied, photocopied or reproduced in any form or by any
means without permission in writing from Burley Magiglo.
Magiglo is a registered trademark of Burley Appliances Ltd.
Service Warranty:
In the unlikely event of a defect in materials or workmanship occurring within one year of
purchase, Burley Magiglo will arrange to repair or replace the item free of charge.
Any claims under this warranty must be made through the retailer from whom the product
was purchased.
As the purchaser’s contract of sale is with the retailer, Burley Magiglo are unable to enter
into discussions with the purchaser until the retailer has inspected any claim and deemed
it to be valid.
Burley Magiglo reserve the right to refuse service or make a charge for any service call,
when a defect is due to installation error or misuse.
Extended warranty (if purchased) commences after the first year; please see separate
registration for further information.
Appliance Details:
For future reference, please complete the following information at the time of installation.
Model and Serial Number details may be found on the data plate as shown.
Serial Number
Model
Installation Date
Installed By
Model
Serial
Number

Page 1
Contents
1. GENERAL INFORMATION ........................................................................................................ 2
1.1 Ventilation Requirements............................................................................................... 3
1.2 Important Note About ODS Pilot.................................................................................... 3
1.3. Fire Fret Dimensions .................................................................................................... 4
2.0 Lighting Procedure........................................................................................................ 5
2.1.1 Lighting Procedure (Manual BM Control) ................................................................ 6
2.1.2 Lighting Procedure (Remote Control)...................................................................... 7
2.1.3 Lighting Procedure (Total Control) .......................................................................... 8
2.1.4 Manual Operation (Total Control) ............................................................................ 9
2.2 Battery Replacement (Remote Control and Total Control ........................................... 10
2.3 Fuel Effect Layout ........................................................................................................ 11
2.4 Coal Effect Layout ....................................................................................................... 12
2.5 Coal Effect Layout (Models Supplied without Aeration Tubes).................................... 14
2.6 Pebble Effect Layout (Natural Gas) ............................................................................. 15
2.7 Home Improvements ................................................................................................... 22
2.8. Cleaning Instructions .................................................................................................. 23
2.8.1 Cleaning the Fire-Bed and the Imitation Coals/Pebbles........................................ 23
2.8.1. Cleaning the Pilot ................................................................................................. 24
3. INSTALLATION INSTRUCTIONS ................................................................................................. 25
3.1. General Safety Requirements .................................................................................... 25
3.2 Flue Requirements ...................................................................................................... 25
3.2.1. Masonry Flue........................................................................................................ 25
3.2.2. Installation of Burley Magiglo Custom 16 and L16 into a 125mm (5”) Class
2 Metal Flue system........................................................................................... 26
3.3 Technical Data............................................................................................................. 28
3.4. Burner Tray Layouts ................................................................................................... 29
3.5. Appliance Location ..................................................................................................... 30
3.5.1. Floor Level and Raised Fireplace Openings ........................................................ 31
3.5.2. Independent canopy ............................................................................................. 31
3.6. Ventilation ................................................................................................................... 31
3.7. Contents Checklist ...................................................................................................... 32
3.8. Installation Procedure ................................................................................................. 33
3.8.1. Continuation of Installation - Remote Control Model ............................................ 33
3.8.2. Continuation of Installation - Total Control Model................................................. 34
3.8.3. Continuation of Installation - Detached Control Model ......................................... 35
3.8.4. Commissioning ..................................................................................................... 36
3.8.5. Checking for Spillage............................................................................................ 37
3.8.6. Instructing the User .............................................................................................. 37
4. SERVICING INSTRUCTIONS ...................................................................................................... 38
4.1. General Requirements................................................................................................ 38
4.2. Servicing Instructions.................................................................................................. 38
4.3. Replacing Parts........................................................................................................... 39
1.1.1. Pilot Assembly Replacement ............................................................................. 39
4.3.1 Injector Replacement............................................................................................. 39
4.3.2 Control Valve Replacement (BM or Mertik GV34)................................................. 39
4.3.3. Motor Replacement (Remote Control).................................................................. 40
4.3.4. Replacing Mertik GV60 Valve (Total Control)....................................................... 41
4.3.5. Replacing the Receiver (Total Control) ................................................................ 41
4.3.6. Programming Handset to Receiver (Total Control) .............................................. 41
5. Installation and Operational Troubleshooting ................................................................ 42

Page 2
1. GENERAL INFORMATION
Introduction
1. This appliance is suitable for installation in GB and IE and should be installed in
accordance with the rules in force.
In GB, the installation must be carried out by a Gas Safe Registered Installer registered for
working on this type of appliance. It must be carried out in accordance with the relevant
requirements of the:
•Gas Safety (Installation and Use) Regulations.
•The appropriate Building Regulations either The Building Regulations, The
Building Regulations (Scotland), Building Regulations (Northern Ireland).
•The Current I.E.E. Wiring Regulations.
Where no specific instructions are given, reference should be made to the relevant British
Standard Code of Practice (see item 2).
In IE, the installation must be carried out by a Competent Person and installed in
accordance with the current edition of I.S.813 “Domestic Gas Installations”, the current
Building Regulations and reference should be made to the current ETCI rules for electrical
installation.
On completion of an installation in IE, it is necessary to complete a “Declaration of
Conformity” to indicate compliance to I.S.813.
2. The installation of the fire in GB should follow the recommendations of the following
current British Standards:
BS 5871: Pt 3 Installation of Decorative Fuel Effect Gas Fires
BS 6891 Pipe work Installation
BS 5440: Pts 1 & 2 Flues and Ventilation
BS 715 Metal flue pipes, fittings, terminals and accessories for gas
appliances.
BS 5482 Domestic butane and propane gas burning installations
IGE/UP/7 IGE document for gas installations in Timber Frame Buildings
(Available from CORGI or Institute of Gas Engineers)
3. In other EC countries equivalent rules in force must be used.
4. It is important for correct combustion of this fire that the imitation fuel is placed in
accordance with the instructions given in this and associated booklets. Only approved
imitation fuel, available from Burley Magiglo., should be used with this appliance.
5. It is recommended that a fire guard complying with BS 8423 be fitted for the protection of
young children, the elderly or infirm.
6. This fire is intended for decorative purposes only.
7. The user is warned not to throw any rubbish onto the fire or to disturb the fuel bed.
8. The user is advised that the ceramics used within this appliance require extra care whilst
cleaning. Please refer to the Cleaning Instructions.
9. It is important for this fire to be serviced regularly. An annual service is recommended.

Page 3
1.1 Ventilation Requirements
1. For models with heat inputs not exceeding 6.9kW additional ventilation is not normally
required in the room that the fire is fitted. However, if spillage is detected during spillage
test additional ventilation may be required. In GB reference should be made to BS
5871:Part 3, and in IE, reference should be made to the current edition of I.S.813 which
makes clear the conditions that must be met to demonstrate that sufficient ventilation is
available.
2. Models with heat inputs in excess of 6.9kW require a minimum of 100cm2ventilation in the
room where the fire is installed when installed in Great Britain (GB) and in IE, reference
should be made to the current edition of I.S.813 which makes clear the conditions that
must be met to demonstrate that sufficient ventilation is available.
3. If provided, any purpose provided ventilation must be checked periodically to ensure it is
free from obstructions.
4. When fitting the fire in Northern Ireland (NI), purpose provided ventilation must be
provided in accordance with the rules in force.
5. In other EC countries equivalent rules in force must be used.
Flue Requirements
This fire is suitable for installation using a flue system with a minimum cross sectional area
equivalent to a 175mm (7”) diameter flue e.g. Masonry chimney. However, should the
model being installed have a heat input of 6.9kW then the flue requirements as set out in
SECTION 0may be applicable. Please refer to the full Flue and Chimney Requirements
within the Installation Instruction section.
Gas Supply
1. This decorative gas fire is suitable for use with either Natural Gas (G20) at 20mbar supply
pressure or with Propane (G31) at 37mbar supply pressure.
2. A separate means of isolating the gas supply should be provided near to the appliance to
facilitate servicing. For this an isolating valve has been supplied.
Electrical Supply
Not applicable to this range of appliances.
1.2 Important Note About ODS Pilot
This fire is fitted with an ODS pilot which causes the appliance to shut down in the event of a
reduction of oxygen (e.g. caused by poor ventilation) in the room. Should this happen, follow
the lighting instructions to re-light the fire. In the event that the fire should shut down again,
do NOT attempt to re-light it but contact your gas installer for remedial action to be taken.
Under no circumstances should it be adjusted or put out of action by the installer
or the user. In case the pilot needs replacing, only the approved part (available
from your supplier or Burley Magiglo.) should be fitted. Note: if any part of the
pilot assembly becomes faulty the complete assembly will need replacing.

Page 4
1.3. Fire Fret Dimensions
All models can be used with the Magiglo range of frets or any other fire fret that falls
within the dimensions shown below
The fireplace opening must be suitable in size to accommodate the Custom fire
being installed. If the appliance is to be used with other fireplace components,
the installation must allow a minimum of 5 square inches of free air space below
the base of the fire.
Minimum free air
Opening in fire fret
Minimum free air
Opening in ash pan cover
Figure 1
Fire Front Specification
Up to 14.5”
Burner Width
14.5” to 18”
Burner Width
Height to Centre (A) Maximum 9 Inches (23cm) 9 Inches (23cm)
Minimum 7.5 Inches (19cm) 7.5 Inches (19cm)
Ash Pan Cover Height (B) Maximum 3.5 Inches (9cm) 3.5 Inches (9cm)
Minimum 2.5 Inches (6.4cm) 2.5 Inches (6.4cm)
Ash Pan Cover Free Air Opening Minimum 5 sq. Inches
(32.3cm2)
5 sq. Inches
(32.3cm2)
Fire Fret Free Air Opening Minimum 15% of total fire
front area above
the base of the fire
15% of total fire
front area above
the base of the fire
Ash Pan Cover Length (C) Maximum 13.5 Inches (34cm) 15.5 Inches (39cm)
Minimum 12.5 Inches (32cm) 14.5 Inches (37cm)
If the Custom fire is open to the sides and/or rear, e.g. Basket fire, then the ash
pan cover air requirements may be disregarded.

Page 5
2.0 Lighting Procedure
Your fire will be fitted with one of the three different types of gas control valves. Identify the
control system on your fire as shown and follow the appropriate operating instructions in the
appropriate section.
Control Valve Operation Control Type
+
Manual =
Manual BM
Control
See
Section 0
on Page 6
+
=
Remote Control
See
Section 0
on Page 7
+ =
Total
Control
See
Sections
0 & 0
on Pages
8 & 9

Page 6
2.1.1 Lighting Procedure (Manual BM Control)
1. Ensure that the arrow on the control
knob is pointing towards the OFF
position as shown in Figure 2. Press in
the knob and slowly turn anti-clockwise
until a click is heard. The spark should
now light the pilot. On first lighting, it
may require several attempts to allow the
pilot light to be purged of air.
2. The pilot can be viewed either at the
front centre of the fire, or to the right
hand side.
3. Once the pilot flame is established, hold
the control knob in for approximately 10-
20 seconds and release. The pilot
should now remain alight. Repeat the
procedure if necessary.
4. The arrow should now be pointing to the
PILOT position as shown in Figure 3.
5. If the spark unit fails to light the pilot, the
appliance may be lit manually by
applying a lighted match or taper to the
pilot jet and following the above
procedure.
NOTE: No attempt should be
made to relight the fire for at
least 3 minutes after the pilot
flame has been extinguished
either intentionally or
unintentionally.
6. Once the pilot is established, the main
burner can be operated by turning the
control knob anti-clockwise. The preset
minimum is found with the arrow in the 9
o’clock position as shown in Figure 4.
7. The preset maximum (as shown in
Figure 5) is found by turning the control
knob fully anti-clockwise. The control is
infinitely variable between the two preset
limits.
8. To extinguish the main burner, push the
control knob in and turn clockwise until
the arrow is in the PILOT position, then
release.
9. To extinguish the pilot, push the control
knob in and turn it clockwise until the
arrow is in the OFF position, then
release.
Figure 2 - Off Position
Figure 3 - Ignition Position
Figure 4 - Minimum Position
Figure 5 - Maximum Position

Page 7
2.1.2 Lighting Procedure (Remote Control)
1. Press the bottom button on the remote
handset until clicking is heard on the
valve, and the gas rate adjustment knob
is at the off position.
2. With gas available at the valve press the
IGNITION KNOB in and turn it
anticlockwise to the pilot flame position.
A click of the piezo igniter will be heard
and a spark will appear at the electrode.
At the same time the gas will flow to the
pilot burner and should be ignited by the
spark. Repeat the procedure until the
pilot flame is established.
3. Keep the knob pressed in for a further 10
- 12 seconds and slowly release it. The
pilot flame should stay alight. If the
flame goes out repeat the procedure
above to establish the pilot.
4. If the spark unit fails to light the pilot, the
appliance may be lit manually by
applying a lighted match or taper to the
pilot jet and following the above
procedure.
5. Turn the IGNITION KNOB
anticlockwise to the Main Burner
Operation position as shown in Figure
6.
6. Using the HANDSET (as shown in
Figure 7) press and hold both the top
and the small button together until the
main burner goes to full rate and clicking
can be heard from the valve. During this
process the main burner will ignite from
the pilot.
7. By pressing the two buttons together (to
increase the gas rate) and the lower
button only (to decrease the gas rate)
the valve can be manipulated to select
the desired gas rate between maximum
and minimum. By pressing the buttons
in short bursts you will be able to adjust
the gas rate in small steps.
8. To turn the fire off, continuously press
the lower button until the flame dies
down and clicks can be heard from the
valve. Release the button as soon as
the clicks are heard.
9. The fire can safely be left in this position
at all times, however to prevent
unauthorised or accidental use (say by
children) it is recommended to turn the
IGNITION KNOB to the pilot flame
position by turning it 90 degrees
clockwise. To turn the pilot off, turn the
IGNITION KNOB fully clockwise.
NOTE: The clicking sound
made by the valve is the
operation of the valve clutch,
and indicates either maximum
or minimum positions.
IGNITION
KNOB
FULL RATE
POSITION
MAIN BURNER
OFF POSITION
PILOT ONLY
POSITION
MAIN BURNER
OPERATION
GAS RATE
ADJUSTMENT
KNOB
Figure 6 – Gas Valve
Press these
two buttons
together to
increase
gas rate
Press this
button to
decrease
gas rate
Figure 7 - Handset Operation
NOTE: No attempt should be
made to relight the fire for at
least 3 minutes after the pilot
flame has been extinguished
either intentionally or
unintentionally.

Page 8
2.1.3 Lighting Procedure (Total Control)
1. Ensure that gas is available at the valve
and the ON/OFF switch in the ON
position (–). (See Figure 8).
2. Simultaneously press and hold the
(red circle) and (large flame)
buttons until a short acoustic signal
confirms the start sequence has begun,
then release the buttons (see Figure 9).
3. Continuing signals confirm the ignition is
in process. Once the pilot is lit the gas
rate adjusting knob automatically
turns to high gas rate. The main
burner cross-lights from the pilot.
4. To adjust the gas rate to desired setting
press the (large flame) to increase the
flame height or (small flame) to
decrease the flame height on the
handset (see Figure 9).
5. For fine adjustment tap the or
buttons.
6. To leave the burner in the standby
mode press the (small flame) until the
main burner goes out. In the standby
mode the pilot stays alight.
7. To turn off the main burner and the pilot
press the ‘OFF’ button on the hand set.
WARNING: Ensure that the fire
is operated only whilst present
in the room where it is fitted.
Manual
Knob
Gas Rate
Adjusting
Kno
b
ON/OFF Switch
NO
MAN
ON
OFF
Figure 8 – Total Control Gas Valve
Press
these two
buttons
together to
light the
burner
Once lit
use this
button to
increase
gas rate
Once lit
use this
button to
decrease
gas rate
Figure 9 – Total Control Handset

Page 9
2.1.4 Manual Operation (Total Control)
In emergency the appliance can be operated
manually as follows:
1. Turn the Gas Rate Adjusting knob fully
clockwise to the OFF position. A clicking
sound will be audible, but this is perfectly
alright.
2. Turn the Manual knob clockwise to MAN
position (see Figure 10).
3. Ensure that the ON/OFF switch is in the
ON (–) position.
4. Using a rigid slender object (like a
screwdriver) depress the pilot valve
operator through the large hole in the
knob (see Figure 11) and light the pilot
using a match or lighted taper.
5. Keep the valve operator depressed for a
further 10 seconds and slowly release.
The pilot should stay alight. Repeat step
4 if necessary.
6. Turn the Manual knob anticlockwise to
the ON position.
7. Turn the Gas Rate adjusting knob
anticlockwise to the ON position to turn
the main burner on. Adjust this knob to
obtain the desired gas rate between
maximum and minimum.
8. To turn the main burner off, but leaving
the pilot on, turn the Gas Rate adjusting
knob fully clockwise past the OFF
position.
9. To turn the pilot off place the ON/OFF
switch to OFF (O) position.
MAN
NO
ON/OFF Switch
Manual
Knob
Gas Rate
Adjusting
Knob
ON
OFF
Figure 10
MAN
NO
Gas Rate
Adjusting
Knob
O
N
OFF
Figure 11
NOTE: No attempt should be
made to relight the fire for at
least 3 minutes after the pilot
flame has been extinguished
either intentionally or
unintentionally.

Page 10
2.2 Battery Replacement (Remote Control and
Total Control
Handset
1. On the reverse of the handset remove
the battery cover by pressing down at
the top of the cover and sliding down.
2. Remove and unclip the old battery and
replace with a new PP3 9V battery.
3. Replace the cover.
Press here and
slide down
Figure 12
Receiver Unit
1. Remove the receiver unit from under the
fire burner (or from wherever positioned
if mounted remotely) and remove the
battery compartment cover (see Figure
13).
2. Replace the old batteries with new ones,
ensuring they are inserted in the correct
polarity.
3. Replace the cover on the receiver unit,
ensuring that it is securely closed.
4. Return the receiver unit to its original
mounting position.
Figure 13
CAUTION: With the exception of battery replacement, the battery holder must be
located within the heat shield at all times.

Page 11
2.3 Fuel Effect Layout
You fire has been supplied with either Coal or Pebble effect. Please refer to the relevant
section for instructions on how to arrange the imitation fuels.
Fuel Effect Tray Type Refer to
Coal Effect Natural Gas & LPG (Propane) Section 2.4
Coal Effect Natural Gas or LPG without Aeration tubes Section 2.5
Pebble Effect Natural Gas Section 2.6
It is recommended that the imitation fuel be left alone once the desired flame pattern has been
achieved. Constant moving of the imitation fuel will cause the fuel to disintegrate
and/or cause discolouration.
RCF Advice:
This product may use Components (Coals, Pebbles & Ceramic backs)
containing Refractory Ceramic Fibres (RCF), which are man-made vitreous
silicate fibres. Excessive exposure to this material may cause irritation to eyes,
skin and respiratory tract.
Therefore during installation and servicing we recommend that you use a HEPA
filtered vacuum to remove any dust and soot accumulated in and around the fire
before and after working on the fire, to ensure that the release of fibres from
these RCF articles is kept to a minimum.
We recommend that you should follow the normal hygiene rules of not smoking,
eating or drinking in the work area.
When replacing Components containing Refractory Ceramic Fibres (RCF), we
recommend that the replaced items are not broken up, but are sealed within
heavy duty polythene bags, and clearly labelled as RCF waste. RCF waste may
be disposed of in suitably licensed landfill sites.
WARNING: Do not touch the fire when it is alight. The fire will remain very hot
for a while after extinguishing.
Some sooting on the pebbles may be observed. This is perfectly normal.
Periodically operating the Fire at various rates will burn this soot away. If
excessive sooting is observed, this is an indication that the pebbles are laid
incorrectly – please refer to instructions.

Page 12
2.4 Coal Effect Layout
NOTE: Due to the nature of the product, the Burner Tray shape and therefore the
coal layouts will vary. Therefore the following examples demonstrate the
principles of the fuel layouts that should be followed and should not be regarded
as literal.
This fire is supplied with different sizes of
ceramic coal, with the quantity supplied
being dependant upon the size of the burner.
Proceed with the coal layout as follows: -
1. With reference to Figure 14, Figure 16
or Figure 18 unpack the small square
coals and place them along/around the
burner tray leaving equal spaces
between them, taking care not to cover
any gas ports.
2. Unpack the aeration tubes, and place
them on the shaded parts of the burner
board.
3. Unpack and carefully place the medium
square coals (if supplied) around the
perimeter of the burner tray so that they
are touching each other. Ensure that the
first coal on each side is set back a
minimum of 50mm (2”) and that no slots
or gas port holes are covered. There
may be more medium square coals
than required. In this instance use only
sufficient coals to go around the
perimeter as indicated.
4. Unpack the random coals and proceed
to bridge them across the aeration tubes
and previously laid fuel. Start by
bridging from the front row back onto the
aeration tubes, then across the aeration
tubes, then from the aeration tubes out
to the outside layer of previously laid
coal. This will create the second layer of
coals.
NOTE: No part of this second
layer should come into direct
contact with the burner board.
5. The remaining coals may now be placed
at random to form a third layer.
Packing the coals too tightly together will
result in a poor flame picture. The best
results come from a ‘loose’ fuel build.
Do not place any coals immediately over the
pilot assembly.
After the appliance has been allowed to
warm up, small adjustments (using a small
pair of tongs) may be made to the top layer
to achieve the desired flame picture.
It is recommended that the coals be left
alone once the desired flame picture has
been achieved. Constant moving of the
coals causes the coals to disintegrate
and/or cause discolouration.
WARNING: Do not touch the
fire when it is alight. The fire
will remain very hot for a while
after extinguishing.

Page 13
2.4.1 Example Coal Effect Layouts
Figure 14 – Bowed Tray - Coals Layer 1
Figure 15 - Bowed Tray - Coals Layer 2
Figure 16 - Oval Tray - Coals Layer 1
Figure 17 - Bowed Tray - Coals Layer 2
Figure 18 - Rectangular Tray - Coals Layer 1
Figure 19 - Rectangular Tray - Coals Layer 2

Page 14
2.5 Coal Effect Layout (Models Supplied without
Aeration Tubes)
For when the depth of the fire tray is not sufficient to allow use of aeration tubes
NOTE: Due to the nature of the product, the Burner Tray shape and therefore the
coal layouts will vary. Therefore the following examples demonstrate the
principles of the fuel layouts that should be followed and should not be regarded
as literal.
1. Start by placing the first layer of
coals (small square and medium
square) as shown in Figure 20
ensuring that no gas ports or the
cross lighting slot are obstructed.
MEDIUM SQUARE
COALS
SMALL SQUARE COALS
EQUALLY SPACED
Figure 20
2. Next place the random coals
over the previously laid coals, as
shown in Figure 21, ensuring
that they are stable in position.
RANDOM
COALS
Figure 21
3. Now place more random coals
bridging from the front, as shown
in Figure 22.
RANDOM
COALS
Figure 22
4. The remaining random coals may be placed across to form a third layer, closing up any
large remaining gaps. Do not use any more coals than are necessary to achieve the
desired flame picture.
NOTE: Due to the nature of the product, the gas port configurations will vary from
those shown.

Page 15
2.6 Pebble Effect Layout (Natural Gas)
NOTE: As the Burner Tray shape and therefore the pebble layouts may vary,
ensure that the principles of the layouts below are followed.
The Burley Magiglo Custom fires come supplied with aeration tubes and different sizes of
pebbles which are grouped and packed separately. The quantity supplied of each is
dependent upon the size of the burner. Each size and shape of pebble is marked with a letter
on its underside to make identification and layout easier.
NOTE: When laying pebbles on the fire, ensure that they are stable in position and that the flat
faces (with marked lettering) facing down or into the fire. A stable pebble build may be
achieved by manipulating the pebbles around. The Pebble set supplied with the fire may
contain more pebbles than necessary. Only use sufficient pebbles to create the three layers
described below and store away any extra pebbles for use as replacements.
CLASSIFICATION OF PEBBLES
The Custom fire is supplied with all or some of the types of pebbles listed below:-
Large Pebbles Comprises of pebbles marked with letters A, B and K. These
are mainly used as the second layer (above aeration tubes) and
rear third layer.
Medium Pebbles Comprises of pebbles marked with letters C, D and F. Used on
top of large pebbles for bridging across gaps. Also used in a
row in front of the fire.
Small Pebbles These are small pebbles marked with letter G and used on
small trays or covering up gaps on top layer.
Flat Pebbles Marked with letter H and used on sides (and rear if necessary)
of trays as part of the first layer.
Front Pebbles Comprises of pebbles marked with letters E and J and mainly
used in front of the row of ports on the fire tray.
Aeration Tubes These are ‘U’ shaped tubes supplied in full or half sizes. They
are used as the first layer and placed on the tray with their
parallel sides facing up.
PROCEDURE
1. Unpack the bag of Aeration tubes and position them on the tray as shown in figures of
Pebble Laying Examples. Ensure that the front row of port holes are left clear. Some of
the scattered ports behind the front row may get blocked but this is not detrimental to the
performance of the fire.
2. Unpack the bag containing Flat pebbles (marked H) and position them on the two sides of
the tray as shown in the figures.
3. Unpack the bag of front pebbles (marked E or J) and place them spaced equally along the
front of the tray ensuring that none of the port holes or cross lighting slots get blocked.
Steps 1 to 3 forms the first layer on the tray.
4. Unpack the bag containing Large pebbles (marked A, B and K) and place them over the
aeration tubes and pebbles H as shown in figures showing Second Layer. Use pebbles K

Page 16
mainly in the centre of the tray while using pebbles A and B around the sides and back of
the tray.
5. Place the remaining A and B pebbles at the rear of the tray on top of the pebbles laid in
step 4 (see figures indicating ‘Front and Third Layer’).
6. Unpack the bag of Medium pebbles (marked C, D and F) and proceed to bridge them
across pebbles E and leaning them back onto the front row of Large pebbles ensuring little
gaps are left between pebbles. This forms the front layer (see figure indicating ‘Front and
Third Layer’).
7. Use the remaining C, D and F pebbles to bridge between pebbles laid in step 4 and step 5
(see figure indicating ‘Top Layer’). This layer will fill up large gaps between pebbles. DO
NOT LAY ANY MORE PEBBLES ABOVE THIS LAYER.
8. Unpack the bag of Small Pebbles (marked G), if supplied, and place them randomly on top
to cover up any large gaps as in/or instead of step 7 above.
9. Small adjustments may be made to alter the flame picture if desired after the fire has been
turned on. A small pair of tongs should be used for this.
10. It is recommended that the pebbles be left alone once the desired flame pattern has been
achieved. Constant moving of the pebbles causes the pebbles to disintegrate
and/or cause discolouration.
NOTE: Pebbles must not be placed directly on the pilot assembly, however pebbles may be
placed suspended above the pilot assembly (on inset pilots).
WARNING: Do not touch the fire when it is alight. The fire will remain very hot
for a while after extinguishing.
This product may use Components (Coals, Pebbles & Ceramic backs)
containing Refractory Ceramic Fibres (RCF), which are man-made vitreous
silicate fibres. Excessive exposure to this material may cause irritation to eyes,
skin and respiratory tract.
Therefore during installation and servicing we recommend that you use a HEPA
filtered vacuum to remove any dust and soot accumulated in and around the fire
before and after working on the fire, to ensure that the release of fibres from
these RCF articles is kept to a minimum.
We recommend that you should follow the normal hygiene rules of not smoking,
eating or drinking in the work area.
When replacing Components containing Refractory Ceramic Fibres (RCF), we
recommend that the replaced items are not broken up, but are sealed within
heavy duty polythene bags, and clearly labelled as RCF waste. RCF waste may
be disposed of in suitably licensed landfill sites.
Some sooting on the pebbles may be observed. This is perfectly normal.
Periodically operating the Fire at various rates will burn this soot away. If
excessive sooting is observed, this is an indication that the pebbles are laid
incorrectly – please refer to instructions.

Page 17
Typical Pebble Layout for Small Custom 16 Tray
K
K
K
K
K
K
K
K
K
G PEBBLES
TOP LAYER
FRONT AND REAR LAYER
SECOND LAYER
FIRST LAYER
A
ERATION TUBES
ALL E
PEBBLES
H PEBBLES
E& J
PEBBLES
K, A & B
PEBBLES
C, D & F
PEBBLES

Page 18
Typical Pebble Layout for Shallow Custom 16 and Custom 18 Trays
K
K
K
K
K
K
C
D
D
C
C
D
C
C
D
D
C
C
D
C
D
D
E & J PEBBLES
EQUALLY
PLACED
H PEBBLES
AERATION TUBES
K, A & B
PEBBLES
FIRST LAYER
SECOND LAYER
C,D &F
PEBBLES
G PEBBLES
FRONT AND SURROUNDING LAYER
TOP LAYE
R