5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4000 • Fax 630-969-9489 • www.magnetrol.com
6291 Dorman Road • Mississauga, Ontario L4V-1H2 • 905-678-2720 • Fax 905-678-7407
Heikensstraat 6 • B 9240 Zele, Belgium • 052 45.11.11 • Fax 052 45.09.93
Regent Business Ctr., Jubilee Rd. • Burgess Hill, Sussex RH15 9TL U.K. • 01444-871313 • Fax 01444-871317
5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4028 • Fax 630-969-9489 • www.sticontrols.com
©2001 Magnetrol International, Incorporated. All rights reserved. Printed in the USA.
Magnetrol and Magnetrol logotype are registered trademarks of Magnetrol International.
STI and STI logotype are registered trademarks of Magnetrol International.
Performance specifications are effective with date of issue and are subject to change without notice.
The brand and product names contained within this document are trademarks or registered trademarks of their respective holders.
SERVICE POLICY
Owners of Magnetrol/STI controls may request the return of
a control or any part of a control for complete rebuilding or
replacement. They will be rebuilt or replaced promptly.
Controls returned under our service policy must be returned
by Prepaid transportation. Magnetrol/STI will repair or
replace the control at no cost to the purchaser (or owner)
other than transportation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim to be
covered under the warranty.
If the trouble is the result of conditions beyond our control;
or, is NOT covered by the warranty, there will be charges for
labor and the parts required to rebuild or replace the equip-
ment.
In some cases it may be expedient to ship replacement
parts; or, in extreme cases a complete new control, to
replace the original equipment before it is returned. If this is
desired, notify the factory of both the model and serial num-
bers of the control to be replaced. In such cases, credit for
the materials returned will be determined on the basis of the
applicability of our warranty.
No claims for misapplication, labor, direct or consequential
damage will be allowed.
RETURN MATERIAL PROCEDURE
So that we may efficiently process any materials that are
returned, it is essential that a “Return Material Authorization”
(RMA) number be obtained from the factory, prior to the
material's return. This is available through Magnetrol/STI's
local representative or by contacting the factory. Please sup-
ply the following information:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by prepaid
transportation.
All replacements will be shipped F.O.B. factory.
ASSURED QUALITY & SERVICE COST LESS
PRODUCT WARRANTY
All Magnetrol/STI mechanical level and flow controls are
warranted free of defects in materials or workmanship for
five full years from the date of original factory shipment.
Repair parts are warranted free of defects in materials and
workmanship for one year from the date of shipment.
Materials, specifications, and contents are subject to change
without prior written notice.
If returned within the warranty period; and, upon factory
inspection of the control, the cause of the claim is
determined to be covered under the warranty; then,
Magnetrol/STI will repair or replace the control at no cost to
the purchaser (or owner) other than transportation.
Magnetrol/STI shall not be liable for misapplication, labor
claims, direct or consequential damage or expense arising
from the installation or use of equipment. There are no other
warranties expressed or implied, except special written
warranties covering some Magnetrol/STI products.
QUALITY ASSURANCE
The quality assurance system in place
at Magnetrol/STI guarantees the
highest level of quality throughout the
company. Magnetrol/STI is committed
to providing full customer satisfaction
both in quality products and quality
service.
Magnetrol’s quality assurance system is registered to ISO
9001 and Z299.1 affirming its commitment to known
international quality standards providing the strongest
assurance of product/service quality available.