Matrix SETU VG User guide

SETU VG
S
y
stem Manual

SETU VG
Multi-Port VoIP to GSM Gateway
System Manual

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Comsec.
Version 1
Release date: August 13, 2019

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
About this System Manual .................................................................................................................................. 1
Know Your SETU VG ...................................................................................................................................... 4
Overview of SETU VG ........................................................................................................................................ 4
Applications of SETU VG .................................................................................................................................... 6
Installing SETU VG ......................................................................................................................................... 8
Before You Start .................................................................................................................................................. 8
Getting Started .................................................................................................................................................. 10
Connecting SETU VG ....................................................................................................................................... 11
Configuring SETU VG ....................................................................................................................................... 17
Basic Settings ............................................................................................................................................... 20
Region ............................................................................................................................................................... 23
Network ............................................................................................................................................................. 27
Mobile Port ........................................................................................................................................................ 37
SIP Trunk .......................................................................................................................................................... 71
Login Password ............................................................................................................................................... 116
Date-Time Settings ......................................................................................................................................... 118
Advanced Settings ..................................................................................................................................... 123
System Parameters ......................................................................................................................................... 123
Dial Plan .......................................................................................................................................................... 133
Number Lists ................................................................................................................................................... 136
Automatic Number Translation (ANT) ............................................................................................................. 140
Destination Number Determination ................................................................................................................. 144
Destination Port Determination ....................................................................................................................... 149
Group .............................................................................................................................................................. 154
Peer to Peer Dialing ........................................................................................................................................ 156
PIN Authentication .......................................................................................................................................... 161
Digest Authentication ...................................................................................................................................... 163
Static Routing .................................................................................................................................................. 165
Network Connection ........................................................................................................................................ 168
Access Codes ................................................................................................................................................. 170
Emergency Numbers ...................................................................................................................................... 171
Certificate Manager ......................................................................................................................................... 174
Call Detail Record ........................................................................................................................................... 185

ii Table of Contents
Features....................................................................................................................................................... 191
Making a New Call using Access Code .......................................................................................................... 191
Disconnecting a Call using Access Code ........................................................................................................ 191
IP Dialing ......................................................................................................................................................... 192
Maintenance ................................................................................................................................................ 193
Firmware Upgrade .......................................................................................................................................... 193
Configuration Upgrade .................................................................................................................................... 198
System Debug ................................................................................................................................................. 205
Simple Network Management Protocol (SNMP) ............................................................................................. 209
Port LED .......................................................................................................................................................... 216
System Port Activity ........................................................................................................................................ 217
PCAP Trace .................................................................................................................................................... 219
Manual Call Test ............................................................................................................................................. 221
Default System ................................................................................................................................................ 222
Soft Restart ..................................................................................................................................................... 225
TR-069 ............................................................................................................................................................ 226
Status........................................................................................................................................................... 228
System Details ................................................................................................................................................ 228
Firmware ......................................................................................................................................................... 229
Configuration ................................................................................................................................................... 231
Network ........................................................................................................................................................... 233
Mobile Port ...................................................................................................................................................... 235
SIP Trunk ........................................................................................................................................................ 236
Appendix ..................................................................................................................................................... 239
Acronyms ........................................................................................................................................................ 239
Default Region Table ...................................................................................................................................... 241
Call Progress Tones ........................................................................................................................................ 244
Product Specifications ..................................................................................................................................... 250
Warranty Statement ........................................................................................................................................ 252
Disposal of Products/Components after End-Of-Life ...................................................................................... 253
E-Waste Management and Handling Rules .................................................................................................... 254
Regulatory Information .................................................................................................................................... 258
Open Source Licensing Terms and Condition ................................................................................................ 260

Matrix SETU VG System Manual 1
CHAPTER 1 Introduction
Welcome
Thank you for choosing SETU VG! We hope you will make optimum use of this intelligent, feature-packed VoIP-
GSM Gateway. Please read this document carefully before installing your SETU VG.
About this System Manual
This System Manual provides information about and instructions for installing, configuring and using the SETU VG.
You may also refer to the SETU VG Quick Start for quick installation. To view or download it, scan the QR Code
printed on the Product Label/Packaging Label.
Both these documents—System Manual and Quick Start—are also available at:
https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit http://www.matrixcomsec.com/product-
registration-form.html
SETU VG is available in two configurations—SETU VG8 and SETU VG4. This is a common System Manual for
both the configurations. However, for the purpose of illustration SETU VG8 has been used throughout this System
Manual, unless otherwise specified.
Intended Audience
This System Manual is aimed primarily at Network and System Engineers, who will install, configure and maintain
the SETU VG.
System Engineers are persons who customize the system configuration to meet the requirements of the
organization/users. It is assumed that they have some experience in installing and configuring VoIP-GSM
Gateways.
Part of this document containing description of features are aimed at End Users, who will actually use the SETU
VG.
Organization of this Document
This System Manual contains the following chapters:

2Matrix SETU VG System Manual
Introduction: Gives an overview of this document, its purpose, intended audience, organization, terms and
conventions used to present information and instructions.
Know Your SETU VG: Provides an overview of SETU VG.
Installing SETU VG: Contains information on how to install SETU VG and configure it using the web-based
programming tool, Jeeves.
Basic Settings: Provides instructions for configuring the basic parameters of SETU VG, which are sufficient
to get the system into operation.
Advanced Settings: Contains instructions for configuring the more advanced features and facilities of SETU
VG.
Features: Describes the features of SETU VG for end users.
Maintenance: Provides instructions for back-up, generating reports and debugging.
Status: Describes the indicators of the System, Network, SIP Trunk and Mobile Ports status.
How to Read this System Manual
This System Manual is organized in such a way that you will find all the information you need quickly and easily.
You may use the table of contents and the Index to navigate through this document to the relevant topic or
information you want to look up.
Cross-references are provided in blue font with hyperlinks. You can look up the source by clicking the links.
Conventions used in this System Manual
The following symbols have been used for notices to draw your attention to important things:
Note: It indicates something that requires your special attention or it reminds you of something you need to
do when you are using the SETU VG.
Tip: It indicates a helpful hint giving you an alternative way to operate the SETU VG or carry out a
procedure more efficiently.
Caution: It indicates an action or condition that is likely to result in malfunction or damage to the SETU VG
or your property.
Warning: It indicates a hazard or an action that will cause damage to the SETU VG and or cause bodily
harm to the user.
Terminology used in this System Manual
In this system manual, the terms SETU VG, System and Gateway are used synonymously. Similarly, SE
Password, Login Password and Jeeves Password are used synonymously.

Matrix SETU VG System Manual 3
Some of the terms specific to this document are defined below:
Using this System Manual, we hope, you will be able to install, operate and make optimum use of SETU VG.
However, if you encounter any technical problems, please contact your dealer/reseller or Matrix Customer Care.
Term Usage in the document
System Engineer (SE) The person who installs, configures and maintains
SETU VG.
User The person who uses SETU VG.
Caller / Calling party The person who make calls using SETU VG.
Callee / Called party The person to whom calls are made using SETU VG.
Source / Originating Port A port from which a call originates.
Destination / Terminating
Port A port on which a call terminates.

Matrix SETU VG System Manual 4
CHAPTER 2 Know Your SETU VG
Overview of SETU VG
SETU VG is a gateway that provides voice services over IP network using SIP protocol. It is an effective and
flexible solution for accessing internet-based telephone services and corporate intranet systems across established
LAN. It is an innovative enterprise gateway that offers excellent functionality and sound quality. It supports two
voice ports: Mobile and SIP.
SETU VG is available in two configurations:
•SETU VG4 with 9 SIP Trunks and 4 Mobile Ports.
•SETU VG8 with 9 SIP Trunks and 8 Mobile Ports.
For a complete list of Hardware and Software features, refer “Product Specifications” in the Appendix.
Ports and Connectors
Antenna
SIM Card Slots
Reset Button
WAN Port
LAN Port
DC Power Jack

Matrix SETU VG System Manual 5
LEDs
SETU VG has a Power LED (PWR), a Status LED (STS) and eight Port LEDs. By default,
•InSETU VG8, the Port LEDs M1 to M8 are assigned to Mobile Port 1 to Mobile Port 8 respectively.
•InSETU VG4, the Port LEDs M1 to M4 are assigned to Mobile Port 1 to Mobile Port 4 respectively. The
LEDs M5 to M8 cannot be assigned to any port.
The LEDs indicate the status of the ports and various events occurring on the ports, including errors.
If required, to each port LED—M1 to M8 in SETU VG8 and M1 to M4 in SETU VG4—you may re-assign a port of
your choice. To know more, see “Port LED”.
SETU VG is easy to install and operate. The built-in web server, Jeeves, allows you to configure the system
parameters and features On-site as well as from a remote location.
Port Connector Description
SMA (Male) To connect Antenna for the Mobile Ports.
SIM Card Slots
(SIM1 to SIM8) -- To connect to GSM/UMTSanetwork.
a.When the 3G module is installed in the system, you must disable Call Waiting on the SIM before inserting
it into the system to prevent current calls from being disconnected.
Reset Button -- To restart the system or to restore the default LAN IP Address.
WAN Port RJ45 To connect to the IP network over a DSL Modem or Router or a LAN Switch.
LAN Port RJ45 To connect a computer or a LAN Switch.
12VDC-2A DC Jack To connect 12VDC, 2A Power Adapter.

6Matrix SETU VG System Manual
Applications of SETU VG
SETU VG: GSM-VoIP Gateway for IP PBX
SETU VG: For Fallback Application

Matrix SETU VG System Manual 7
SETU VG: The Gateway using Peer-to-Peer calls for VoIP

Matrix SETU VG System Manual 8
CHAPTER 3 Installing SETU VG
Before You Start
Before you begin to install and set up the hardware of SETU VG, make sure you have the following ready:
• A suitable location to install SETU VG.
• Power supply.
• A SIP Account from an ITSP to test VoIP connectivity.
• A standalone computer or a computer connected in a LAN to access Jeeves, the web-based configuration
tool of SETU VG.
• Appropriate cables and connectors to set up and test the WAN interface of SETU VG and the LAN
connection.
• A SIM Card to test Mobile connectivity.
Well begun is half done; plan your hardware installation well.
Protect SETU VG and Yourself
For safe and efficient operation, observe the guidelines and all necessary safety precautions given in here. While
installing and using any electronic appliance, take every safety precaution to reduce the risk of fire, electric shock
and injury to persons. Read and understand all the instructions given in the manual.
• Do not install the system at any of the below locations:
• in any area where it is directly exposed to sunlight, excessive cold or humid atmosphere.
• any area where sulfuric gases are produced and where there are thermal springs.
• at any place which is sensitive to vibrations or frequent and strong shocks.
• at dusty places or places where it comes in direct contact with oil or water.
• near any water source like a wash bowl, kitchen sink, bath tub or near a swimming pool.
• on movable or unstable surfaces, which may cause the product to fall and get damaged.

Matrix SETU VG System Manual 9
• Always wear an electrostatic discharge preventive wrist strap or belt and use a grounding mat when
handling the system.
• Unplug the system from the power outlet before cleaning. Do not use liquid cleaners, use only a dry and
soft cloth.
• Do not turn on the power supply until the installation is complete.
• Never open SETU VG in power ON condition.
• Operate the system within the recommended power supply voltage range.
• Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
• Take the system to a qualified service person for repair work.
• Unplug the system from the power outlet and contact the qualified service personnel under the following
conditions:
• If liquid has been spilled onto it.
• If it has been exposed to rain or water.
• If it has been dropped or the cabinet has been damaged.
• If it does not operate normally.
Battery
SETU VG contains a 3VDC/18mAh (Li-Al) alloy-Manganese Dioxide Coin Battery (ML 1220 - Rechargeable) of
diameter 12.5mm and height 2.0mm. The Battery should be replaced only by authorized dealers of Matrix. End
Users must not attempt to replace it.
There is risk of explosion if the Battery is replaced in an incorrect manner. Please dispose-off used
Batteries.
Warning for RF Safety
This product complies with the RF exposure guidelines as per standard FCC 47 CFR part 2. We recommend that
you take the following safety measures:
• Keep the RF Antenna at least 20cm away from other electronic and radio transmission devices.
• Keep the RF antenna at a place at least 20cm away from people's vicinity.
• Do not place the magnetic storage media near the system.
• People carrying medical implants like cardiac pacemakers are advised to maintain appropriate distance
from the system. They are also advised to avoid being in the vicinity of the product for a long time.

10 Matrix SETU VG System Manual
Getting Started
• Select an appropriate site to install SETU VG, considering the safety precautions listed earlier in this
chapter.
• Unpack SETU VG and verify the package contents. The Package of SETU VG8 contains:
• SETU VG Unit
• Power Adapter - 12VDC, 2A (Country Specific)
• Universal Converter Plug 2 PIN
• Interchangeable Plug EU
•Two
1GSM Antenna with SMA Connector
• Ethernet Cable (RJ45)
• Two M7/30 Screws with grips
• Wall Mounting Template
• A Warranty Card set
Make sure the above listed items is present in the package. In case any of these is missing or damaged,
contact the dealer/distributor from whom you have purchased it.
• Place the system at the selected location.
• You may mount the system on a wall. Refer the mounting template for dimensions and accordingly drill the
holes on the wall.
1. The Package of SETU VG4 contains only one GSM Antenna with SMA Connector.

Matrix SETU VG System Manual 11
Connecting SETU VG
SETU VG8 has a WAN Port, a LAN Port, a Reset Button, 8 Mobile Ports, 9 SIP Trunks, a Power Jack and 10 LEDs.
If you are connecting a GSM Cable Antenna to the SETU VG, make sure the Antenna cable is atleast 4
inches away from the LAN and the WAN cables. It is recommended that you do not pass the Antenna
cable through the duct, as it will degrade the signal strength.

12 Matrix SETU VG System Manual
Connecting to the IP Network
• Connect the WAN Port of SETU VG to the IP Network—a DSL modem/router or a LAN Switch—using the
Ethernet cable supplied for the port.
If connecting to the Public IP Network,
• Plug one end of the Ethernet cable into the WAN Port of SETU VG and the other end into the DSL modem/
Router.
If connecting to a Private Network (Behind a NAT Router),
• Plug one end of the Ethernet cable into the WAN Port of SETU VG and the other end into the LAN Switch/
Hub.

Matrix SETU VG System Manual 13
The default IP Address of the WAN Port is: 192.168.1.100
The default Subnet Mask of the WAN Port is: 255.255.255.0
Connecting to the Mobile Network
Make sure that the site where you have installed the system has sufficient network signal strength.
Enabling SIM PIN Protection
Protect the SIM Card from unauthorized use with a Personal Identification Number (PIN) on the SIM (in
consultation with the customer/owner of the SIM).
To enable SIM PIN protection,
• Get a mobile handset. Insert the SIM Card into the mobile handset.
• From the mobile handset enable PIN Protection.
• Assign a value as the SIM PIN.
• Remove the SIM Card from the mobile handset.
• If you do not want to use PIN Protection, insert the SIM Card in the Mobile handset and disable PIN
protection. Remove the SIM Card from the Mobile handset and insert it in the SIM Slot of the SETU VG.
• If your SETU VG has a 3G module, you must disable Call Waiting in the SIM Card before inserting it
into the SIM Slot. This will prevent current calls from being disconnected whenever there is a waiting
call on the Mobile Port.
Inserting the SIM Card
• Insert the SIM Card into the SIM Slot, with its contact side facing down.
• Push the SIM Card backwards into the slot. The SIM Card will be locked inside the slot.
To unlock the SIM Card, push the protruded portion of the SIM Card backwards again.
• Repeat the same steps to insert another SIM Card.
• Connect the Antenna to the Antenna Connector.
• SETU VG supports WWAN over the Mobile Port. To use WWAN over the Mobile Port 1, you must have
a 3G module installed in the system and Internet services activated on the SIM.
• At every power on, it takes approximate 3 minutes for the Mobile Ports to get registered with the
network. Once registration with the mobile network is completed, the Mobile Port can be used.

14 Matrix SETU VG System Manual
Power ON SETU VG
• Connect the Power Adapter into the Power Jack, and plug it into a Power Outlet.
• Switch ON power supply and observe the reset cycle.
LED Indication
At Power ON, Power LED will turn ON (Continuous Green). Other LEDs will follow the sequence summarized in
the table below, during initialization.
During initialization, System LED (STS) will display following error/events/status:
System Status Color STS M1 M2 M3 M4 M5 M6 M7 M8 Time in MS
Kernel UP OFF OFF OFF OFF OFF OFF OFF OFF OFF
Application and LED
Driver Loaded Green OFF ON OFF OFF OFF OFF OFF OFF OFF
Few Initialization (i.e
SysConfig, Resolver,
SysLog etc.)
Green OFF ON ON OFF OFF OFF OFF OFF OFF
Few Initialization (i.e
WebJvs,
CallManager,
PortCnfg etc.)
Green OFF ON ON ON OFF OFF OFF OFF OFF
VOPP Program
Download Success Green OFF ON ON ON ON OFF OFF OFF OFF
All Init Done, System
goes Live
Green ON ON ON ON ON ON ON ON ON 1000 ms
Red ON ON ON ON ON ON ON ON ON 1000 ms
OFF OFF OFF OFF OFF OFF OFF OFF OFF 1000 ms
Green ON OFFOFFOFFOFFOFFOFFOFFOFF 1000 ms
OFF OFF OFF OFF OFF OFF OFF OFF OFF 1000 ms
(Continuous Green blinking as given in Last 2 steps)
LED Status Colour Comment
1 sec On (Red)
1 sec On (Green)
(Continuous)
Red
and
Green
VoPP program download fail.
500 ms On - 500ms Off Green Modules not detected.
1sec On - 1sec Off Green SETU VG started successfully.
Network link is Up.
SIP stack is Up.
CDR buffer is not full.
500 ms On - 500ms Off -
500 ms On - 500ms Off -
500 ms On - 500ms Off -
500 ms On - 500ms Off (4 Blinks)
Green Network link is down.
SIP stack is down.
CDR buffer is not full.

Matrix SETU VG System Manual 15
During initialization, the Mobile Port LEDs will indicate the following error/event/status:
During normal functioning, Mobile Port LEDs will display following error/events/status:
You can assign any of the port LEDs to SIP Trunks, if required. To know more, see “Port LED”.
When an LED is assigned to a SIP Trunk, it will display the following error/event/status:
500 ms On - 500ms Off -
500 ms On - 500ms Off -
500 ms On - 1500ms Off (3 Blinks)
Green Network link is Up.
SIP stack is down.
CDR buffer is not full.
500 ms On - 500ms Off -
500 ms On - 500ms Off -
500 ms On - 500ms Off -
500 ms On - 500ms Off (4 Blinks)
Red Network link is down.
SIP stack is down.
CDR buffer is full.
1 sec On - 1 sec Off Red Network link is up.
SIP stack is down.
CDR buffer is full.
500 ms On - 500ms Off -
500 ms On - 500ms Off -
500 ms On - 1500ms Off (3 Blinks)
Red Network link is up.
SIP stack is up.
CDR buffer is full.
LED Status - Cadence (in milliseconds)
1 cadence = 4000msec Color Event/State/Status
500ms On- 500ms Off Green GSM Initialization
500ms On - 500ms Off Red PUK Required
500ms On- 500ms Off - 500ms On-500ms Off-
500msOn-1500ms Off (3 Blinks) Red SIM PIN Required
500ms On - 500ms Off -
500ms On - 2500ms Off (2 Blinks) Red SIM PIN Wrong
500ms On - 3500ms Off (1 Blink) Red SIM Absent
1sec On - 1sec Off Red GSM Network Absent
LED Status Color Event/State/Status
Continuous OFF - Port Idle/Disable
400ms On - 200ms Off -
400ms On - 3000ms Off (2 Blinks) Red Incoming Ring Event
Continuous On Red Off-hook Event
Continuous On Green Speech
Continuous On Green
Sending SMS/
Processing Balance
Inquiry / Processing
Balance Recharge
LED Status Color Event/State/Status
Continuous Off - SIP Disable
LED Status Colour Comment