Matrix SIMADO GFX44 User guide

SIMADO GFX44
System Manual

SIMADO GFX44
Multi-port Mobile-FXS Gateway with LCR
System Manual

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Comsec.
Version 1
Release date: April 21, 2015

Table of Contents 1
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
About this System Manual .................................................................................................................................. 1
How to Read this System Manual ....................................................................................................................... 2
Know your SIMADO GFX44 ........................................................................................................................... 5
Overview ............................................................................................................................................................. 5
Applications of SIMADO GFX44 ......................................................................................................................... 8
Installing SIMADO GFX44 .............................................................................................................................. 9
Before You Start .................................................................................................................................................. 9
Protecting SIMADO GFX44 ................................................................................................................................ 9
Getting Started .................................................................................................................................................. 11
Switching ON SIMADO GFX44 ......................................................................................................................... 15
Test Calls .......................................................................................................................................................... 17
Configuring SIMADO GFX44........................................................................................................................ 19
FXS Port Parameters ........................................................................................................................................ 35
Mobile Port Parameters .................................................................................................................................... 47
Mobile Network Selection .................................................................................................................................. 63
System Parameters ........................................................................................................................................... 65
Mobile Port Status ............................................................................................................................................. 73
Signal Strength .................................................................................................................................................. 76
System Engineer (SE) Password ...................................................................................................................... 78
Reinstate the Default Settings ........................................................................................................................... 80
Restart the System ............................................................................................................................................ 82
Software Version and Revision Display ............................................................................................................ 84
Debug ................................................................................................................................................................ 85
Features of SIMADO GFX44......................................................................................................................... 87
Allowed-Denied Numbers ................................................................................................................................. 87
Automatic Number Translation .......................................................................................................................... 92
BCCH Locking ................................................................................................................................................... 95
Call Detail Record (CDR) .................................................................................................................................. 99
Call Minutes .................................................................................................................................................... 106
Call Proceeding Tone ...................................................................................................................................... 111
Call Progress Tones ........................................................................................................................................ 113
Calling Line Identification Restriction (CLIR) ................................................................................................... 116
Date and Time ................................................................................................................................................. 118

2Table of Contents
Daylight Saving Time Adjustment ................................................................................................................... 120
Emergency Number Dialing ............................................................................................................................ 124
Fixed Dialing ................................................................................................................................................... 127
International Mobile Equipment Identity (IMEI) ............................................................................................... 130
Multi-Stage Dialing .......................................................................................................................................... 132
Number Lists ................................................................................................................................................... 137
Returned Calls to Original Callers (RCOC) ..................................................................................................... 140
Routing Group ................................................................................................................................................. 144
Routing Type ................................................................................................................................................... 148
SIM Balance and Recharge ............................................................................................................................ 156
SIM PIN ........................................................................................................................................................... 159
Time Table ...................................................................................................................................................... 161
Appendix ..................................................................................................................................................... 165
Acronyms ........................................................................................................................................................ 165
Product Specifications ..................................................................................................................................... 166
System Commands ......................................................................................................................................... 168
Warranty Statement ........................................................................................................................................ 177
Regulatory Information .................................................................................................................................... 178
Index ............................................................................................................................................................ 181

Matrix SIMADO GFX44 System Manual 1
CHAPTER 1 Introduction
Welcome
Thank you for choosing SIMADO GFX44! This product is designed to give you the great performance, with real
ease of use. We hope you will make optimum use of this feature-packed Multi-Port GSM-FXS Gateway. Please
read this document carefully before installing your SIMADO GFX44.
About this System Manual
This System Manual contains detailed information on SIMADO GFX44 and its features, and instructions for
installing, configuring and operating it. This manual also contains information on protecting and maintaining
SIMADO GFX44.
Intended Audience
This System Manual is aimed at:
• Persons who will install, configure, operate, and maintain SIMADO GFX44. It is assumed that they have a
basic understanding of gateways and their functioning.
• Persons who will use SIMADO GFX44 to make and receive calls and use its features.
Organization of this Document
This System Manual contains the following chapters:
Introduction: Gives an overview of this document, its purpose, intended audience, terms and conventions
used to present information and instructions.
Know your SIMADO GFX44: Provides an overview of SIMADO GFX44.
Installing SIMADO GFX44: Contains information on how to install SIMADO GFX44.
Configuring SIMADO GFX44: Provides information and instructions for configuring the ports of SIMADO
GFX44 and system parameters. It also provides information on system security, restoring factory default
settings, system restart, and system debug.

2Matrix SIMADO GFX44 System Manual
Features of SIMADO GFX44: Describes in detail the various features of SIMADO GFX44 such as Allowed-
Denied Numbers, Automatic Number Translation, Call Progress Tones, Call Minutes, and provides
instructions for configuring and using them.
How to Read this System Manual
This System Manual is organized in such a way that you will find all the information you need quickly and easily.
You may use the table of contents and the Index to navigate through this document to the relevant topic or
information you want to look up.
Cross-references are provided in blue font with hyperlinks. You can look up the source by clicking the links.
Conventions used in this System Manual
Instructions
Instructions for installation and configuration are provided in this document in step-by-step format, with illustrations
wherever required.
System Configuration can be done using the configuration software Jeeves, or by dialing command strings from a
phone connected to the FXS Port of SIMADO GFX44. You can also dial the commands from any remote landline/
mobile phone by calling the Mobile Port of SIMADO GFX44.
System configuration using Jeeves is described in a step-by-step format with screenshots for illustration, and
default values of all parameters.
System configuration by dialing commands is also described in a step-by-step format with the command strings to
be dialed in bold font, along with the default value. The command string sequence is: Command-Code-
Termination Digit (#*)
When dialing command strings, you must dial the digits and characters in the command string in a continuous
sequence.
Following is an example of an instruction to configure Answer Signaling on the FXS Port of SIMADO GFX44 by
dialing command.
• To configure Answer Signaling on the FXS Port, dial:
261-FXS Port-Answer Signal-#*
Where,
FXS Port is from 1 to 4.
Answer Signal is
0 for None
1 for Polarity Reversal
Default: Polarity Reversal
Here, command string to be dialed for configuring SIMADO GFX44 is presented with the default value. In the above
example, if you want to set None as Answer Signal on the FXS Port, you must dial ‘0’ (the code for None) in the
command string along with the command termination digits #* in a continuous sequence as: 2210#*

Matrix SIMADO GFX44 System Manual 3
Notices
The following symbols have been used to draw your attention to important things:
Note: It indicates something that requires your special attention or it reminds you of something you need to
do when you are using SIMADO GFX44.
Caution: It indicates an action or condition that is likely to result in malfunction or damage to SIMADO
GFX44 or your property.
Warning: It indicates a hazard or an action that will cause damage to SIMADO GFX44 and/or cause bodily
harm to the user.
Tip: It indicates a helpful hint giving you an alternative way to operate the system or carry out a procedure,
or use a feature more efficiently.
Terminology
You will find the terms 'SIMADO GFX44’ and 'System' used interchangeably throughout this system manual.
Using this System Manual, you will be able to install, operate and make optimum use of SIMADO GFX44. However,
if you encounter any technical problems, please contact your dealer/reseller or the Matrix Customer Care.

4Matrix SIMADO GFX44 System Manual

Matrix SIMADO GFX44 System Manual 5
CHAPTER 2 Know your SIMADO GFX44
Overview
SIMADO GFX44 is a compact Mobile-FXS Gateway to interface Mobile and PSTN networks. On GSM side, it supports
2G Quadband and 3G Triband operation allowing it to work with any GSM network. On PSTN side, it supports FXS
interfaces.
With the Least Cost Routing (LCR) feature of SIMADO GFX44, you can have your outgoing calls routed through the most
cost effective port for those calls. Besides this, it offers benefits such as Call Detail Records for keeping records of
call history, flexibility of remote programming.
SIMADO GFX44 is an ideal cost saving option for integrating a Mobile interface to your existing PBX or PCO machine. It
can be used in the corporate offices, factories, call centers, hotels and such other establishments.
Ports and Connectors
SIMADO GFX44 has 4 FXS Ports, 4 Mobile Ports, a Communication Port, an Antenna Connector and a Power
Socket.
Power Jack
• The Power jack labeled as 12V DC- 2A (Max.) is used for connecting the 12V DC, 2A power adapter
provided with the system.
FXS Port
• The FXS Ports labeled as FXS1, FXS2, FXS3 and FXS4 are used for connecting telephone instruments to
SIMADO GFX44.
DC Power Jack
FXS Ports
(1-4)
Antenna
COM Port

6Matrix SIMADO GFX44 System Manual
Mobile Ports
• The 4 Mobile Ports are located on the four modules inside SIMADO GFX44. The modules may be either
GSM (2G) or UMTS (3G).
• You can insert and use as many as 4 SIM Cards simultaneously, which may be of the same or of different
service providers.
• Each port has a SIM holder for inserting SIM Card.
Antenna Connector
• A single Antenna connector is provided for the 4 Mobile Ports. You must connect the antenna provided
with the system to this connector.
Communication Port:
• The Serial Communication Port labeled as 'COM 10101' is used for connecting a computer to SIMADO
GFX44. You need to connect a computer to
• access the programming tool Jeeves
• generate Call Detail Record report
• generate Debug report
You can use communication port for only one application at a time. For example, if you are taking debug
report and at the same time attempt to configure the system using Jeeves, you will get error when you try
to log on to Jeeves.
LEDs
SIMADO GFX44 has 9 LEDs, as illustrated below, for indication of port status and power.
• Four LEDs for FXS Ports, labeled F1, F2, F3 and F4.
• Four LEDs for Mobile Ports, labeled M1, M2, M3 and M4.
• One LED for Power, labeled PWR.
These LEDs indicate the status of the ports, various events occurring on the ports and also the error conditions.
Refer “Switching ON SIMADO GFX44” for LED indication at Power ON and during Normal Functioning of the
system.
M1
M2
M3 M4
PWR
F1
F2 F3 F4

Matrix SIMADO GFX44 System Manual 7
Key Features
• Allowed Denied Lists
• Least Cost Routing
• Automatic Number Translation
• Mobile Network Selection
• Call Detail Records (CDR)
• Returned Calls to Original Callers (RCOC)
• SIM PIN
• Remote Programming
• Emergency Number Dialing
• Caller Line Identification and Presentation (CLIP)
• International Mobile Equipment Identity (IMEI)
• Universal Routing

8Matrix SIMADO GFX44 System Manual
Applications of SIMADO GFX44
SIMADO GFX44 finds its applications in corporate offices, factories, call centers, hotels and such other
establishments. SIMADO GFX44 can be used as a stand-alone device to make calls over GSM/UMTS networks. It
can also be interfaced with a PBX as a gateway between GSM/UMTS and PSTN network for cost savings.
Case 1: SIMADO GFX44 as Stand-alone
Case 2: SIMADO GFX44 interfaced with PBX

Matrix SIMADO GFX44 System Manual 9
CHAPTER 3 Installing SIMADO GFX44
Before You Start
Before you begin to install and set up the hardware of SIMADO GFX44, make sure you have following items ready:
• A suitable location to install SIMADO GFX44.
•Atleast one telephone instrument with LCD display to connect to a FXS Port. You can connect as many as four
such telephones.You can also connect the FXS Port of SIMADO GFX44 to a PBX.
• At least one SIM Card for Mobile network connection.
• A Computer with a free COM Port to access the windows based configuration tool, Jeeves.
•Connection to Mains power.
Protecting SIMADO GFX44
You need to take the following measures to protect SIMADO GFX44 and yourself.
Installation Precautions
• Always install SIMADO GFX44 where there is enough open space for ventilation.
• Do not install SIMADO GFX44 where
• it is exposed to direct sunlight, excessive cold or moisture or corrosive fumes.
• it may come in direct contact with dust, oil or water.
• there is a water source or water body, such as near a tap, washbasin, sprinkler, bath-tub, swimming
pool.
• sulfuric gases are produced.
• shocks or vibrations are frequent or strong.
Safety Instructions
Always take safety precautions to reduce the risk of fire, electric shock and injury to the product as well as the
person(s) handling it.

10 Matrix SIMADO GFX44 System Manual
• Read and understand all the instructions given in this manual.
• When handling the system or its parts, always wear an antistatic discharge preventive wrist strap or belt
and use a grounding mat.
• Do not turn on the power supply until the installation is complete.
• Never open the product cover in Power On condition. Always switch off power supply and unplug the
power adapter before you open the cover.
• Unplug the product from the wall outlet before cleaning and do not use liquid cleaners. Use only dry and
soft cloth.
• Ensure that interfacing cables do not touch exposed power line cables.
• The product should be operated with proper power voltage supply. You are advised to give stabilized
power to the product.
• Reduce the risk of electric shock or damage to SIMADO GFX44 by taking the product to a qualified
technician for service or repair. Removing covers or opening SIMADO GFX44 or incorrect reassembly may
cause electric shock.
Warning for RF Safety
This product complies with the RF exposure guidelines as per standard FCC 47 CFR part 2. You are advised to
observe the following safety recommendations:
• Ensure that the RF Antenna is installed at least 20 cm away from other electronic and radio transmission
devices.
• Also ensure that the RF antenna is installed at a place at least 20 cm away from people's vicinity.
• Do not place the magnetic storage media near the device.
• People carrying medical implants like cardiac pacemakers are advised to maintain appropriate distance
from the system. They are also advised to avoid being in the vicinity of the product for a long time.
Battery
SIMADO GFX44 contains a 3.6V, 80mAh Nickel Metal Hydride (Ni-MH) battery. The Battery should be replaced
only by authorized dealers of Matrix. End Users must not attempt to replace it.
There is risk of explosion if the Battery is replaced in an incorrect manner. Please dispose-off used
Batteries.
Disposal
This product must be disposed according to the national laws and regulations prevailing in the country where it is
installed.

Matrix SIMADO GFX44 System Manual 11
Getting Started
Verifying Package Contents
Before installing SIMADO GFX44, unpack and verify the package contents. Make sure your package contains all
the items listed below:
If any of the above listed item is missing or damaged, contact the source from where you have purchased the
system.
• Select a suitable location to install the system. Make sure that the site you select has proper power supply source
close by and sufficient network signal strength.
If you want to mount the system on a wall, use the mounting template provided to you in the product package, for
drilling the holes on the wall. Follow the instructions given below for mounting the system on a Wall.
Mounting on a Wall
• Select a suitable place on the wall for mounting the system. Make sure there is a power supply source
close by and sufficient network signal strength.
• Paste the mounting template (provided in the package) on the wall.
• Drill holes of appropriate size through the screw hole markings on the template.
• Insert the screw grips in the holes.
• Insert the screws in the holes. Tighten the screws, leaving the screw heads protruding a few millimeters
from the wall. You may remove the template from the wall.
• Check the strength of the screws.
• Connect the system to the mobile network and connect the telephones/PBX to the FXS ports. For detailed
instructions, see “Connecting the System” in the following.
• Once you have connected the system to the network and the different devices, mount SIMADO GFX44 on
the wall, aligning the screw holes on the cover with the screws you fixed.
SIMADO GFX44
with Antenna (Rubber
ducky(SMA)
Quick Start
CD containing System
Manual, Quick Start and
Jeeves Software
Adaptor 12VDC, 2Amp.
(Country Specific)
Line Cord (RJ11)
(as per Configuration)
Two Screws M 7/30 with Grips
External Cable Antenna SMA
A Warranty Card set
A Mounting Template

12 Matrix SIMADO GFX44 System Manual
Connecting the System
• When installing SIMADO GFX44, you will need to open the top cover and handle the internal parts. You
must take appropriate electrostatic discharge prevention measures to prevent damage to the modules you
handle. You may wear an electro static discharge preventive wrist strap or belt and use a grounding mat.
• Unscrew and remove the top cover of SIMADO GFX44 and keep it aside.
• Before inserting the SIM Card in the SIM Holder of SIMADO GFX44, you may enable PIN protection on
SIM to protect it from unauthorized use.
To enable PIN Protection
• Get a mobile handset. Insert the SIM into the mobile handset.
• From the mobile handset, enable PIN Protection on the SIM.
• Change the SIM PIN to 1234. This is the default SIM PIN of SIMADO GFX44.
You can change the SIM PIN to the desired value while configuring the system. For instructions on
changing the SIM PIN, refer “SIM PIN”.
• If your SIMADO GFX44 has a 3G module, you must also disable Call Waiting on the SIM Card. This will
prevent current calls from being disconnected whenever there is a waiting call on the Mobile Port.
• Remove the SIM from the mobile handset.
• Insert the SIM Card in the SIM Holder of SIMADO GFX44 with the contact side facing down. The SIM
Holders are located on the GSM/UMTS modules as illustrated in the diagram below.
COM10101
ANTENNA
FXS1 FXS2 FXS3 FXS4
12VDC 2A(Max)

Matrix SIMADO GFX44 System Manual 13
• Replace the cover and secure it with the screws.
• Screw the antenna (provided with the package) on to the Antenna Connector. Make sure the connection
is tight enough to make proper contact.
• Connect telephone instruments with CLI display to the FXS Ports of SIMADO GFX44 using the RJ11
cables provided to you in the product package.
• Connect a Computer to the COM Port of SIMADO GFX44 using a standard crossed communication cable.
Pin details of the COM Port of SIMADO GFX44
Pin No. Signal Name
1NC
2 Receive Data (RXD)
3 Transmit Data (TXD)
4Data Terminal Ready
(DTR)
5 Ground (GND)
6 Data Set Ready (DSR)
7 Request to Send (RTS)
8 Clear to Send (CTS)
9NC

14 Matrix SIMADO GFX44 System Manual
The COM port of SIMADO GFX44 has the following attributes and these are preconfigured.
You are recommended to set the attributes of the COM Port of the computer, to which you are connecting
SIMADO GFX44, to the above values.
• Connect the 12V DC Power Adapter provided to you in the product package to the Power jack of SIMADO
GFX44. Plug the adapter into the power outlet.
Use only the power adapter included in the SIMADO GFX44 package. Using an alternative non-qualified
power adapter may possibly damage the unit.
• You may power the system after you have finished the installation tasks.
Baud Rate 115200bps
Stop Bit 1
Parity None
Data Bits 8
Flow Control None