Matrix SETU VFXTH User guide

SETU VFXTH
S
y
stem Manual

SETU VFXTH
Multi-Port SIP based VoIP to FXO-FXS Gateway
System Manual

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all Factory-set configurations of the product. The product may not support all
the features and facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Comsec.
Version 2
Release date: August 12, 2019

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
About this System Manual .................................................................................................................................. 1
Know Your SETU VFXTH ............................................................................................................................... 4
Overview of SETU VFXTH .................................................................................................................................. 4
Applications of SETU VFXTH ............................................................................................................................. 6
Installing SETU VFXTH................................................................................................................................... 9
Before You Start .................................................................................................................................................. 9
Getting Started .................................................................................................................................................. 10
Connecting SETU VFXTH ................................................................................................................................. 11
Configuring SETU VFXTH ................................................................................................................................ 15
Test Calls .......................................................................................................................................................... 19
Basic Settings ............................................................................................................................................... 20
Region ............................................................................................................................................................... 23
Network Parameters ......................................................................................................................................... 30
FXS Port ............................................................................................................................................................ 35
FXO Port ........................................................................................................................................................... 55
SIP Trunks ........................................................................................................................................................ 80
Login Password ............................................................................................................................................... 120
Date-Time Settings ......................................................................................................................................... 123
Advanced Settings ..................................................................................................................................... 128
System Parameters ......................................................................................................................................... 128
Number Lists ................................................................................................................................................... 138
Automatic Number Translation (ANT) ............................................................................................................. 142
Destination Number Determination ................................................................................................................. 146
Destination Port Determination ....................................................................................................................... 151
Group .............................................................................................................................................................. 160
Peer to Peer Dialing ........................................................................................................................................ 162
PIN Authentication .......................................................................................................................................... 167
Digest Authentication ...................................................................................................................................... 169
Static Routing .................................................................................................................................................. 171
Access Codes ................................................................................................................................................. 174
Emergency Number Dialing ............................................................................................................................ 177
Call Disconnect Tone ...................................................................................................................................... 180
Prefix to Domain Name Conversion ................................................................................................................ 181

ii Table of Contents
Certificate Manager ......................................................................................................................................... 183
Call Detail Record ........................................................................................................................................... 194
Features....................................................................................................................................................... 199
Call Hold .......................................................................................................................................................... 199
Making a Second Call ..................................................................................................................................... 201
Call Toggle ...................................................................................................................................................... 202
Call Transfer - Attended .................................................................................................................................. 203
Call Transfer - Blind ........................................................................................................................................ 204
Call Forward .................................................................................................................................................... 206
Conference ...................................................................................................................................................... 209
DND ................................................................................................................................................................ 210
Call Waiting ..................................................................................................................................................... 212
Message Wait Indication on SIP Trunks ......................................................................................................... 215
Call Pick-Up .................................................................................................................................................... 217
Hotline ............................................................................................................................................................. 218
Supplementary Services of Service Provider .................................................................................................. 220
Making a New Call using Access Code .......................................................................................................... 221
Disconnecting a Call using Access Code ........................................................................................................ 222
IP Dialing ......................................................................................................................................................... 223
Maintenance ................................................................................................................................................ 224
Firmware Upgrade .......................................................................................................................................... 224
Configuration Upgrade .................................................................................................................................... 230
System Debug ................................................................................................................................................. 236
Simple Network Management Protocol (SNMP) ............................................................................................. 240
System Port Activity ........................................................................................................................................ 246
PCAP Trace .................................................................................................................................................... 248
Manual Call Test ............................................................................................................................................. 250
AC Impedance Test (FXO) .............................................................................................................................. 251
Default System ................................................................................................................................................ 255
Soft Restart ..................................................................................................................................................... 258
TR-069 ............................................................................................................................................................ 259
Status........................................................................................................................................................... 261
System Details ................................................................................................................................................ 261
Firmware ......................................................................................................................................................... 262
Configuration ................................................................................................................................................... 264
Network ........................................................................................................................................................... 266
FXO Port ......................................................................................................................................................... 268
SIP Trunk ........................................................................................................................................................ 269
Appendix ..................................................................................................................................................... 273
Acronyms ........................................................................................................................................................ 273
Default Region Table ...................................................................................................................................... 275
Call Progress Tones ........................................................................................................................................ 278
Ring Type ........................................................................................................................................................ 284
Features at Glance .......................................................................................................................................... 285
System Commands ......................................................................................................................................... 287
Product Specifications ..................................................................................................................................... 289
Warranty Statement ........................................................................................................................................ 292
Disposal of Products/Components after End-Of-Life ...................................................................................... 293
E-Waste Management and Handling Rules .................................................................................................... 294
Regulatory Information .................................................................................................................................... 298
Open Source Licensing Terms and Condition ................................................................................................ 300
Index ............................................................................................................................................................ 313

Matrix SETU VFXTH System Manual 1
CHAPTER 1 Introduction
Welcome
Thank You for choosing SETU VFXTH! Please read this document carefully before installing and using your SETU
VFXTH.
About this System Manual
This System Manual provides detailed instructions for installing, configuring and using the SETU VFXTH.
You may also refer to the SETU VFXTH Quick Start for quick installation. For instructions on using the features,
you may refer the SETU VFXTH User Card. To view or download these documents, scan the QR Code printed on
the Product Label/Packaging Label.
The documentation can also be found at https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit http://www.matrixcomsec.com/product-
registration-form.html
Intended Audience
This System Manual is aimed primarily at Network and System Engineers, who will install, configure and maintain
the SETU VFXTH.
System Engineers are persons who customize the system configuration to meet the requirements of the
organization/users. It is assumed that they have some experience in installing and configuring VoIP-FXO-FXS
Gateways.
Parts of this document containing description of telephony features are aimed at End Users, who are the persons/
organizations who will actually use the SETU VFXTH.
Organization of this Document
This System Manual contains the following chapters:
Introduction: Gives an overview of this document, its purpose, intended audience, organization, terms and
conventions used to present information and instructions.
Know Your SETU VFXTH: Provides an overview of SETU VFXTH.

Matrix SETU VFXTH System Manual 2
Installing SETU VFXTH: Contains information on how to install SETU VFXTH, how to configure the device
using the web-based programming tool, Jeeves.
Basic Settings: Provides instructions for configuring the basic parameters of SETU VFXTH, which are
sufficient to get the system into operation.
Advanced Settings: Contains instructions for configuring the more advanced features and facilities of SETU
VFXTH.
Features: Describes the telephony features of SETU VFXTH and provides instructions on using these
features.
Maintenance: Provides instructions for back-up, generating reports and debugging.
Status: Describes the indicators of the System, Network, SIP Trunks and FXO Ports status.
How to Read this System Manual
This System Manual is organized in such a way that you will find all the information you need quickly and easily.
You may use the table of contents and the Index to navigate through this document to the relevant topic or
information you want to look up.
Cross-references are provided in blue font with hyperlinks. You can look up the source by clicking the links.
Conventions used in this System Manual
The following symbols have been used for notices to draw your attention to important things:
Note: It indicates something that requires your special attention or to remind you of something you need to
do when you are using the SETU VFXTH.
Tip: It indicates a helpful hint giving you an alternative way to operate the SETU VFXTH or carry out a
procedure more efficiently.
Caution: It indicate an action or condition that is likely to result in malfunction or damage to the SETU
VFXTH or your property.
Warning: It indicates a hazard or an action that will cause damage to the SETU VFXTH and or cause
bodily harm to the user.
Terminology used in this System Manual
In this system manual, words SETU VFXTH, System and Gateway are used synonymously.
Some of the terms specific to this System Manual are defined below:
System Engineer (SE): The person who installs, configures and maintains SETU VFXTH.
User: The person who uses SETU VFXTH. Users may be callers and callees.
Caller/ Calling party: The person who makes calls.
Callee/Called party: The person who receives a call/ to whom the call is made.

3Matrix SETU VFXTH System Manual
Source/Originating Port: The port from which a call originates.
Destination/Terminating Port: The port on which a call terminates.
Using this System Manual, we hope, you will be able to install, operate and make optimum use of the SETU
VFXTH. However, if you encounter any technical problems, please contact your dealer/reseller or Matrix Customer
Care.

Matrix SETU VFXTH System Manual 4
CHAPTER 2 Know Your SETU VFXTH
Overview of SETU VFXTH
SETU VFXTH is a gateway that provides voice services over IP network using SIP protocol. It is an effective and
flexible solution for accessing internet based telephone services and corporate intranet systems across established
LAN.
It is an innovative enterprise gateway that offers excellent functionality and sound quality. It supports different voice
ports viz. FXO, FXS and SIP for providing voice services.
It is a feature packed gateway to fulfill the requirements of SOHO (Small Office-Home Office) users as well as
Medium scale Enterprises.
SETU VFXTH is available in the following configurations:
* SETU VFXTH1600 and SETU VFXTH1616 has been discontinued. However, software support is still provided through Jeeves
for the users who have already installed it.
For a complete list of Hardware and Software features, refer “Product Specifications” in the Appendix.
Sr. No. Configuration Voice
Channels FXO Ports FXS Ports
Physical Port Labels
FXO FXS
1 SETU VFXTH0016 16 0 16 0 P01-P16
2 SETU VFXTH0024 24 0 24 0 P01-P24
3 SETU VFXTH0032 32 0 32 0 P01-P32
4 SETU VFXTH1600*16 16 0 P01-P16 0
5 SETU VFXTH3200 32 32 0 P01-P32 0
6 SETU VFXTH0808 16 8 8 P01-P08 P09-P16
7 SETU VFXTH1616*32 16 16 P01-P16 P17-P32

5Matrix SETU VFXTH System Manual
SETU VFXTH0032
Ports and Connectors
LEDs1
SETU VFXTH0032 has a Power LED (PWR), a Status LED (STS) and 32 FXS Port LEDS (P01 to P32). The LEDs
indicate the status of the ports, and various events occurring on the ports, including errors.
SETU VFXTH is easy to install and operate. The built-in web server, Jeeves, allows you to configure the system
parameters and features On-site as well as from a remote location.
Port Name Connector Description
Reset Button --- To restart the system or to restore the default IP Address.
Ethernet RJ45 To connect to the IP network over a DSL Modem or Router or a LAN
Switch.
P01 to P32a
(FXS Ports)
a. If your SETU VFXTH supports only FXO Ports (SETU VFXTH3200), P01 to P32 will be used to connect PSTN lines or a PBX.
However, if you system supports both FXO and FXS Ports (SETU VFXTH0808) then P01 to P08 (FXO Ports) will be used to con-
nect PSTN lines or a PBX and P09 to P16 (FXS Ports) will be used to connect telephone instruments or a Fax Machine or a PBX.
RJ11 To connect standard telephone instruments or a Fax Machine or a PBX.
24VDC-2.5A(Max) DC Jack To connect 24VDC, 2.5A power adapter.
1. Depending on the configuration of your SETU VFXTH, the number of FXS/FXO Port LEDs may vary.
Ethernet
Port
Reset
Button
P01 to P32
FXS Ports
Power
Adapter
FAN

Matrix SETU VFXTH System Manual 6
Applications of SETU VFXTH2
Case 1: Standalone
Case 2: Infront of PBX
2. All Application diagrams are made using SETU VFXTH0808.

7Matrix SETU VFXTH System Manual
Case 3: Behind the PBX
Case 4: Analog Extension of PBX over IP (Remote Extension)

Matrix SETU VFXTH System Manual 8
Case 5: PSTN Call over IP (Long Distance converted to Local Call)
Case 6: Peer-to-Peer Calling

Matrix SETU VFXTH System Manual 9
CHAPTER 3 Installing SETU VFXTH
Before You Start
Before you begin to install and set up the hardware of SETU VFXTH, make sure you have the items listed below
ready:
• A suitable location to install SETU VFXTH.
• Necessary telecom wiring for the lines and devices to be connected to the FXS and FXO Ports.
• Standard, good quality, twisted pair telephone cables with 0.5mm conductor diameter and RJ11 plugs for
the FXS Ports and FXO Ports.
• At least one standard telephone instrument to connect to the FXS Port.
• An Analog Trunk Line from the CO/PSTN to connect to the FXO Port.
• A SIP Account with an ITSP to test VoIP connectivity.
• A standalone computer or a computer connected in a LAN to access Jeeves, the web-based configuration
tool of SETU VFXTH.
Protect SETU VFXTH and Yourself
For safe and efficient operation, observe the guidelines and all necessary safety precautions given in here. While
installing as well as using any electronic appliance, take every safety precaution to reduce the risk of fire, electric
shock and injury to persons. Read and understand all the instructions given in the manual.
• Do not install the system at any of the below locations:
• in any area where it is directly exposed to sunlight, excessive cold or humid atmosphere.
• any area where sulfuric gases are produced and where there are thermal springs.
• at any place which is sensitive to vibrations or frequent and strong shocks.
• at dusty places or places where it comes in direct contact with oil or water.
• near any water source like a wash bowl, kitchen sink, bath tub or near a swimming pool.
• on movable or unstable surfaces, which may cause the product to fall and get damaged.
• Protect the system from heavy voltages entering into it from the Trunks.
• Always wear an electrostatic discharge preventive wrist strap or belt and use a grounding mat when
handling the system.

Matrix SETU VFXTH System Manual 10
• Unplug the system from the power outlet before cleaning. Do not use liquid cleaners, use only a dry and
soft cloth.
• Do not turn on the power supply until the installation is complete.
• Never open SETU VFXTH in power ON condition.
• Operate the system within the recommended power supply voltage range.
• Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
• Take the system to a qualified service person for repair work.
• Unplug the system from the power outlet and contact the qualified service personnel under the following
conditions:
• If liquid has been spilled onto it.
• If it has been exposed to rain or water.
• If it has been dropped or the cabinet has been damaged.
• If it does not operate normally.
Battery
SETU VFXTH contains a 3VDC/18mAh (Li-Al) alloy-Manganese Dioxide Coin Battery (ML 1220 - Rechargeable) of
diameter 12.5mm and height 2.0mm. The Battery should be replaced only by authorized dealers of Matrix. End
Users must not attempt to replace it.
There is risk of explosion if the Battery is replaced in an incorrect manner. Please dispose-off used
Batteries.
Disposal
This product must be disposed off according to the national laws and regulations prevailing in the country where it
is installed.
Getting Started
• Select an appropriate site to install the SETU VFXTH, considering the safety precautions listed earlier in
this chapter.
• Unpack SETU VFXTH and verify the package contents:
• SETU VFXTH Unit
• Power Adapter - 24VDC, 2.5A (Country Specific)
• Ethernet Cable (RJ45)
• Two Screws M7/30 with grips
• Wall Mounting Template
• Warranty Card Set
• Two 19 inch Rack Mounting Clamps
Make sure the package contains the above mentioned items. In case any of these is missing or damaged,
contact the dealer/distributor from whom you have purchased it.
• Place the system at the selected location.

11 Matrix SETU VFXTH System Manual
• You may mount the system on a wall. Refer the mounting template for dimensions and accordingly drill the
holes on the wall.
Connecting SETU VFXTH
SETU VFXTH0032 has 1 Reset Button, 1 Ethernet (WAN) Port, 32 FXS Ports, 32 SIP Trunks, a Power Socket and
34 LEDs. Depending on the configuration, the number of FXO Ports, FXS Ports and LEDs may vary.
Connecting to the IP Network
Before you connect the system to WAN, we recommend that you first connect a computer to the Ethernet
Port of SETU VFXTH, configure the Basic Settings, and then connect to WAN.
•Use the Ethernet cable supplied for the Ethernet Port of SETU VFXTH to connect the system to the Public
network or Private Network.
If connecting to the Public IP Network,
• Plug one end of the Ethernet cable into the Ethernet Port of SETU VFXTH and the other end into the DSL
modem / Router.
LAN Switch/
Hub
Modem/
Router
Computers
Power
Adapter
Standard
Te le ph o n es

Matrix SETU VFXTH System Manual 12
If connecting to a Private Network (Behind a NAT Router),
• Plug one end of the Ethernet cable into the Ethernet Port of SETU VFXTH and the other end into the LAN
Switch/Hub.
The default IP Address of the Ethernet Port is: 192.168.1.100
The default Subnet Mask of the WAN Port is: 255.255.255.0
Connecting to the CO Network
• To the FXO Ports, connect the Analog Trunk lines from your CO Network/PSTN.
You may also connect a PBX to the FXO Port.
Connecting Telephone instruments
• To the FXS Ports, connect standard single line telephones using standard telephone cables with RJ11
plugs.
You may also connect a Fax machine or a PBX to the FXS Port.
IP
Router/
Modem
SETU VFXTH
LAN Switch/
HUB
Computer
Ethernet
WAN
IP
Router/
Modem
SETU VFXTH
LAN Switch/
HUB
Computer
Ethernet
WAN

13 Matrix SETU VFXTH System Manual
Powering ON SETU VFXTH
• Connect the power adapter into the power jack, and plug it into a power outlet.
• Switch ON power supply and observe the reset cycle.
LED Indication
At Power ON, Power LED will turn ON (Continuous Green). Initialization process will start within 15 to 20 seconds
and LED sequence of all other LEDs during initialization process is shown in the table given below:
During initialization, System LED (STS) will display following error/events/status:
System Status Color STS P01 P02 P03 P04 P05 P06 …. P32 Time
(ms)
Application Load Red OFF ON ON ON OFF OFF OFF OFF OFF
All Init Done,
System goes
Live
Red ON ON ON ON ON ON ON ON ON 1000 ms
OFF OFF OFF OFF OFF OFF OFF OFF OFF 1000 ms
LED Status Colour Comment
Continuous On Red VoPP program download fail / Port
not detected / System Error.
2000 ms On (Red)
5000 ms On (Green)
Red and Green Modules not detected.
1sec On - 1sec Off Green SETU VFXTH started successfully.
Network link is Up.
SIP stack is Up.
CDR buffer is not full.
500 ms on - 500ms off -
500 ms on - 500ms off -
500 ms on - 500ms off -
500 ms on - 500ms off (4 Blinks)
Green Network link is down.
SIP stack is down.
CDR buffer is not full.
500 ms on - 500ms off -
500 ms on - 500ms off -
500 ms on - 1500ms off (3 Blinks)
Green Network link is Up.
SIP stack is down.
CDR buffer is not full.
500 ms on - 500ms off -
500 ms on - 500ms off -
500 ms on - 500ms off -
500 ms on - 500ms off (4 Blinks)
Red Network link is down.
SIP stack is down.
CDR buffer is full.
1sec On - 1sec Off Red Network link is up.
SIP stack is down.
CDR buffer is full.
500 ms on - 500ms off -
500 ms on - 500ms off -
500 ms on - 1500ms off (3 Blinks)
Red Network link is up.
SIP stack is up.
CDR buffer is full.

Matrix SETU VFXTH System Manual 14
During normal functioning, FXS and FXO Port LEDs will display following error/events/status:
During Off-hook state, FXS Port LED glows continuous Red. However, if the system is in programming
mode, the LED of the port from which you entered the programming mode will glow continuously Green.
After exiting the programming mode, the LED will turn Red again (displaying Off-hook event).
When the Reset Cycle is completed, you may configure the system using the embedded web server, Jeeves.
LED Status Colour Event/State/Status
Continuous OFF - Port Idle/Disable
400ms On - 200ms Off -
400ms On - 3000ms Off (2 Blinks)
Red Incoming Ring Event
400ms On - 400ms Off (continuous) Red Off-hook Event (Dialing State)
Continuous On Red Speech

15 Matrix SETU VFXTH System Manual
Configuring SETU VFXTH
SETU VFXTH provides an embedded web server with a Graphic User Interface (GUI), Jeeves, for configuration.
To access Jeeves, you will need to connect a computer to SETU VFXTH.
Connecting a Computer
You may connect a standalone computer to SETU VFXTH or grab any computer connected in the same LAN as
SETU VFXTH.
Connect a standalone computer to SETU VFXTH, when installing the system for the very first time. You
may connect it to a computer on LAN at a later stage, after you have finished installation and configuration
of the system.
To connect a standalone computer,
• Plug one end of the Ethernet cable into the Ethernet Port of SETU VFXTH. Plug the other end into the LAN
Port of the computer.
• Make sure the IP Address of the computer and the Ethernet Port of SETU VFXTH do not conflict, and that
both are in the same Subnet.
The default IP Address of the Ethernet Port of SETU VFXTH is: 192.168.1.100
The default Subnet Mask of the Ethernet Port of SETU VFXTH is: 255.255.255.000
Change the Subnet of the computer, if necessary.
• Make sure a Web-browser, either Internet Explorer version 7 or later or Mozilla Firefox version 3.5 or later,
is installed on the computer.
• Open the browser on the computer.
Computer
SETU VFXTH
Ethernet
WAN