Matrix SETU VGRX User guide

SETU VGRX
S
y
stem Manual

SETU VGRX
Radio-over-IP Gateway with Integrated GSM/CDMA Connectivity
System Manual

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Comsec.
Version 1
Release date: August 1, 2018

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
About this System Manual .................................................................................................................................. 1
Know Your SETU VGRX ................................................................................................................................. 5
Overview of SETU VGRX ................................................................................................................................... 5
Applications of SETU VGRX ............................................................................................................................... 7
Installing SETU VGRX .................................................................................................................................. 11
Before You Start ................................................................................................................................................ 11
Getting Started .................................................................................................................................................. 14
Connecting SETU VGRX .................................................................................................................................. 16
Configuring SETU VGRX .................................................................................................................................. 24
Basic Settings ............................................................................................................................................... 29
Region ............................................................................................................................................................... 30
Network Parameters ......................................................................................................................................... 37
FXS Port ............................................................................................................................................................ 47
Radio Port ......................................................................................................................................................... 70
FXO Port ........................................................................................................................................................... 89
Mobile Port ...................................................................................................................................................... 117
SIP Trunk ........................................................................................................................................................ 153
Login Password ............................................................................................................................................... 184
Date-Time Settings ......................................................................................................................................... 188
Advanced Settings ..................................................................................................................................... 193
System Parameters ......................................................................................................................................... 193
Dial Plan .......................................................................................................................................................... 206
Number Lists ................................................................................................................................................... 209
Automatic Number Translation (ANT) ............................................................................................................. 213
SIP Network Profile ......................................................................................................................................... 217
SIP VoIP Profile .............................................................................................................................................. 231
Codec Profile ................................................................................................................................................... 235
Destination Number Determination ................................................................................................................. 238
Destination Port Determination ....................................................................................................................... 244
Group .............................................................................................................................................................. 253
Peer-to-Peer Dialing ........................................................................................................................................ 255
PIN Authentication .......................................................................................................................................... 261
Digest Authentication ...................................................................................................................................... 263
Static Routing .................................................................................................................................................. 265

ii Table of Contents
Network Connection ........................................................................................................................................ 268
Access Codes ................................................................................................................................................. 270
Emergency Numbers ...................................................................................................................................... 272
Disconnect Tone ............................................................................................................................................. 275
Prefix to Domain Name Conversion ................................................................................................................ 276
Certificate Manager ......................................................................................................................................... 278
Call Detail Record ........................................................................................................................................... 288
Features....................................................................................................................................................... 295
Call Hold .......................................................................................................................................................... 295
Making a Second Call ..................................................................................................................................... 297
Call Toggle ...................................................................................................................................................... 298
Call Transfer - Attended .................................................................................................................................. 299
Call Transfer - Blind ........................................................................................................................................ 300
Call Forward .................................................................................................................................................... 302
Conference ...................................................................................................................................................... 305
Call Waiting ..................................................................................................................................................... 306
Message Wait Indication on SIP Trunks ......................................................................................................... 309
Call Pick-up ..................................................................................................................................................... 312
Do Not Disturb (DND) ..................................................................................................................................... 313
Hotline ............................................................................................................................................................. 315
Forced Release Radio Port ............................................................................................................................. 317
Supplementary Services of Service Provider .................................................................................................. 318
Making a New Call using Access Code .......................................................................................................... 319
Disconnecting a Call using Access Code ........................................................................................................ 320
IP Dialing ......................................................................................................................................................... 321
Maintenance ................................................................................................................................................ 323
Firmware Upgrade .......................................................................................................................................... 323
Configuration Upgrade .................................................................................................................................... 328
System Debug ................................................................................................................................................. 334
Simple Network Management Protocol (SNMP) ............................................................................................. 339
System Port Activity ........................................................................................................................................ 346
PCAP Trace .................................................................................................................................................... 348
Manual Call Test ............................................................................................................................................. 350
AC Impedance Test (FXO) .............................................................................................................................. 351
Default System ................................................................................................................................................ 355
Soft Restart ..................................................................................................................................................... 358
Status........................................................................................................................................................... 359
System Details ................................................................................................................................................ 359
Firmware ......................................................................................................................................................... 361
Configuration ................................................................................................................................................... 363
Network ........................................................................................................................................................... 364
FXO Port ......................................................................................................................................................... 366
Mobile Port ...................................................................................................................................................... 367
SIP Trunk ........................................................................................................................................................ 368
Appendix ..................................................................................................................................................... 373
Acronyms ........................................................................................................................................................ 373
Default Region Table ...................................................................................................................................... 375
Call Progress Tones ........................................................................................................................................ 378
Ring Type ........................................................................................................................................................ 384
Product Specifications ..................................................................................................................................... 385
Features at Glance .......................................................................................................................................... 389
System Commands ......................................................................................................................................... 391

Table of Contents iii
How to Make the Telecom Earth ..................................................................................................................... 393
Warranty Statement ........................................................................................................................................ 396
Disposal of Products/Components after End-Of-Life ...................................................................................... 397
Regulatory Information .................................................................................................................................... 398
Open Source Licensing Terms and Condition ................................................................................................ 400
Index ............................................................................................................................................................ 413

iv Table of Contents

Matrix SETU VGRX System Manual 1
CHAPTER 1 Introduction
Thank you for choosing SETU VGRX! Please read this document carefully before installing and using your SETU
VGRX.
About this System Manual
This System Manual provides detailed instructions for installing, configuring and using the SETU VGRX.
For instructions on quick installation and operation of this system, you may refer SETU VGRX Quick Start shipped
with the system.
For instructions on using the features of the SETU VGRX, refer SETU VGRX User Card. The documentation can
be found at https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit http://www.matrixcomsec.com/product-
registration-form.html
Intended Audience
This System Manual is aimed primarily at Network and System Engineers, who will install, configure and maintain
the SETU VGRX.
System Engineers are persons who customize the system configuration to meet the requirements of the
organization/users. It is assumed that they have some experience in installing and configuring VoIP-Radio
Gateways.
Parts of this document containing description of telephony features are aimed at End Users, who are the persons/
organizations who will actually use the SETU VGRX.
Organization of this Document
This System Manual contains the following chapters:
Introduction: Gives an overview of this document, its purpose, intended audience, organization, terms and
conventions used to present information and instructions.
Know Your SETU VGRX: Provides an overview of SETU VGRX.
Installing SETU VGRX: Contains information on how to install SETU VGRX and configure it using the web-
based programming tool, Jeeves.

2Matrix SETU VGRX System Manual
Basic Settings: Provides instructions for configuring the basic parameters of SETU VGRX, which are
sufficient to get the system into operation.
Advanced Settings: Contains instructions for configuring the more advanced features and facilities of SETU
VGRX.
Features: Describes the telephony features of SETU VGRX and provides instructions for End Users on using
these features.
Maintenance: Provides instructions for back-up, generating reports and debugging.
Status: Describes the indicators of the System, Network, SIP Trunk, Mobile Ports and FXO Ports status.
How to Read this System Manual
This System Manual is organized in such a way that you will find all the information you need quickly and easily.
You may use the table of contents and the Index to navigate through this document to the relevant topic or
information you want to look up.
Cross-references are provided in blue font with hyperlinks. You can look up the source by clicking the links.
Conventions used in this System Manual
The following symbols have been used for notices to draw your attention to important things:
Note: It indicates something that requires your special attention or it reminds you of something you need to
do when you are using the SETU VGRX.
Tip: It indicates a helpful hint giving you an alternative way to operate the SETU VGRX or carry out a
procedure more efficiently.
Caution: It indicates an action or condition that is likely to result in malfunction or damage to the SETU
VGRX or your property.
Warning: It indicates a hazard or an action that will cause damage to the SETU VGRX and/ or cause
bodily harm to the user.
Terminology used in this System Manual
In this system manual, following words are used synonymously.
•SETUVGRX,System and Gateway
• Login Password,SE Password and Jeeves Password
SETU VGRX supports both GSM (2G/3G) and CDMA modules. Therefore, Mobile Port can be either GSM or
CDMA. In the GSM Port, SIM Card is installed and in the CDMA Port, RUIM Card is installed. Consider SIM as
RUIM, if CDMA module is installed in your SETU VGRX.

Matrix SETU VGRX System Manual 3
Some of the terms specific to this document are defined below:
Using this System Manual, we hope, you will be able to install, operate and make optimum use of your SETU
VGRX. However, if you encounter any technical problems, please contact your dealer/reseller or Matrix Customer
Care.
Term Usage in the document
System Engineer (SE) The person who installs, configures and maintains
SETU VGRX.
User The person who uses SETU VGRX.
Caller / Calling party The person who make calls using SETU VGRX.
Callee / Called party The person to whom calls are made using SETU
VGRX.
Source / Originating Port A port from which a call originates.
Destination / Terminating
Port A port on which a call terminates.

4Matrix SETU VGRX System Manual

Matrix SETU VGRX System Manual 5
CHAPTER 2 Know Your SETU VGRX
Overview of SETU VGRX
SETU VGRX is a gateway that provides the convergence between IP network, GSM/CDMA network and different
Radio networks. It allows you to establish communication path between different Radio networks over Ethernet/IP
and GSM network. Efficient communication is very important in emergency situations like war, natural calamities,
civil unrest. SETU VGRX plays important role in offering strong and reliable communication in such extreme
situations. It is best suited for the organizations that use multiple radio systems operating in HF/VHF/UHF bands.
SETU VGRX is available in two configurations:
•SETU VGRX (GSM) with 9 SIP Trunks, 4 Radio Ports, 4 Mobile Ports, 2 FXO Ports and 2 FXS Ports.
•SETU VGRX (CDMA) with 9 SIP Trunks, 4 Radio Ports, 4 Mobile Ports, 2 FXO Ports and 2 FXS Ports.
For a complete list of Hardware and Software features, refer “Product Specifications” in the Appendix.
Ports and Connectors
DC Power
Jack
Reset
Button
LAN WAN
FXS
Ports
FXO
Ports
Radio
Ports
2 - PIN DC
Terminal
Earth
ON-OFF
Button

6Matrix SETU VGRX System Manual
LEDs
SETU VGRX has a Power LED, a Status LED (STS) and ten port LEDs as shown below:
• The LEDs R1 to R4 are assigned to the Radio Ports.
• The LEDs P1 and P2 are assigned to the FXS Ports.
• The LEDs P3 and P4 are assigned to the FXO Ports.
• The LEDs M1, M2, M3 and M4 are assigned to the Mobile Ports.
The LEDs indicate the status of the ports and various events occurring on the ports, including errors.
SETU VGRX is easy to install and operate. The built-in web server, Jeeves, allows you to configure the system
parameters and features on-site as well as from a remote location.
Port Connector Description
Earth -- To connect the Telecom Earth.
On-Off Button -- To On or Off the SETU VGRX.
12VDC-2A DC Jack To connect 12VDC, 2A Power Adapter.
12/24/48 VDC 2- PIN DC
Terminal To connect 12/24/48 VDC Battery to feed power.
L1 -- LED labeled as L1 will glow red when reverse voltage is detected on the
Battery Terminal.
R1 to R4 (Radio) RJ45 To connect Radio Devices such as Radio Handsets, Radio Base Stations.
P1 & P2 (FXS) RJ11 To connect standard Telephone Instruments, or a Fax Machine or a PBX.
P3 & P4 (FXO) RJ11 To connect PSTN lines or a PBX.
LAN Port RJ45 To connect a Computer or a LAN Switch.
WAN Port RJ45 To connect to the IP network over a DSL Modem or Router or a LAN Switch.
Reset Button -- To restart the system or to restore the default LAN IP Address.
SMA
(Female) To connect the Antenna for the Mobile Ports.
MOBa
a. The SIM Holder is located on the Main Board.
-- To connect to CDMA/GSM/UMTS networkb.
b. When the 3G module is installed in the system, you must disable Call Waiting on the SIM before insert-
ing it into the system to prevent current calls from being disconnected.

Matrix SETU VGRX System Manual 7
Applications of SETU VGRX
SETU VGRX: As a Stand-Alone Gateway
SETU VGRX: Radio-VoIP-Mobile Gateway for Traditional PBX

8Matrix SETU VGRX System Manual
SETU VGRX: The Gateway connecting two Radio networks over IP

Matrix SETU VGRX System Manual 9
SETU VGRX: Radio-Mobile-FXO Gateway for IP PBX

10 Matrix SETU VGRX System Manual

Matrix SETU VGRX System Manual 11
CHAPTER 3 Installing SETU VGRX
Before You Start
Before you begin to install and set up the hardware of SETU VGRX, make sure you have the following ready:
• A suitable location to install SETU VGRX.
• Power supply.
• A SIP Account from an ITSP to test VoIP connectivity.
• A standalone computer or a computer connected in a LAN to access Jeeves, the web-based configuration
tool of SETU VGRX.
• Appropriate cables and connectors to set up and test the WAN interface of SETU VGRX and the LAN
connection.
• An Analog Trunk Line from the CO/PSTN to connect to the FXO Port.
• At least one standard telephone instrument to connect to the FXS Port. You can also connect a fax
machine or a PBX.
• Necessary telecom wiring for the lines and devices to be connected to the FXS and FXO Ports.
• Standard, good quality, twisted pair telephone cables with 0.5mm conductor diameter and RJ11 plugs for
the FXS and FXO Ports.
• A Radio device to check Radio connectivity.
• A SIM Card to test Mobile connectivity.
Well begun is half done; plan your hardware installation well.
Protect SETU VGRX and Yourself
For safe and efficient operation, observe the guidelines and all necessary safety precautions given in here. While
installing as well as using any electronic appliance, take every safety precaution to reduce the risk of fire, electric
shock and injury to persons. Read and understand all the instructions given in the manual.

12 Matrix SETU VGRX System Manual
• Do not install the system at any of the below locations:
• in any area where it is directly exposed to sunlight, excessive cold or humid atmosphere.
• any area where sulfuric gases are produced and where there are thermal springs.
• at any place which is sensitive to vibrations or frequent and strong shocks.
• at dusty places or places where it comes in direct contact with oil or water.
• near any water source like a wash bowl, kitchen sink, bath tub or near a swimming pool.
• on movable or unstable surfaces, which may cause the product to fall and get damaged.
• Always wear an electrostatic discharge preventive wrist strap or belt and use a grounding mat when
handling the system.
• Unplug the system from the power outlet before cleaning. Do not use liquid cleaners, use only a dry and
soft cloth.
• Do not turn on the power supply until the installation is complete.
• Never open SETU VGRX in power ON condition.
• Operate the system within the recommended power supply voltage range.
• Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
• Take the system to a qualified service person for repair work.
• Unplug the system from the power outlet and contact the qualified service personnel under the following
conditions:
• If liquid has been spilled onto it.
• If it has been exposed to rain or water.
• If it has been dropped or the cabinet has been damaged.
• If it does not operate normally.
Telecom Earth (Ground)
To protect the system from extremely high voltage currents resulting from lightning strikes, you must install a
lightning protector on an outside (CO) line.
Telecom Earth (Ground) is the most important safety procedure to prevent electrical shocks and fires. It protects
the system from lightning strikes, electrical transients, static discharges, electromagnetic interference and surges of
telephone lines.
A dedicated terminal for earthing is provided in the port side panel of the system to which the telecom earth should
be connected. The advantage of having a dedicated earth is that there is no risk of back voltage. There are
chances that if the earthing is not perfect, instead of providing protection to the system, it may damage the system.