Matrix ETERNITY NE User guide

ETERNITY NE
System Manual

ETERNITY NE
The Next Generation IP PBX for Small Businesses
System Manual

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Comsec.
Version 1
Release date: February 24, 2011

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
About this System Manual .................................................................................................................................. 1
Know Your ETERNITY NE .............................................................................................................................. 5
The Interfaces ..................................................................................................................................................... 7
Configurations of ETERNITY NE ...................................................................................................................... 11
Hardware Overview ........................................................................................................................................... 13
Applications of ETERNITY NE .......................................................................................................................... 15
Installing ETERNITY NE ............................................................................................................................... 17
Preparing for Installation ................................................................................................................................... 17
Getting Started .................................................................................................................................................. 19
Protecting ETERNITY NE and Yourself ............................................................................................................ 20
Connecting CO Trunks ...................................................................................................................................... 23
Connecting to Mobile Networks ........................................................................................................................ 24
Connecting to the VoIP Network ....................................................................................................................... 27
Connecting Single Line Telephones ................................................................................................................. 30
Connecting Digital Key Phones ......................................................................................................................... 31
Connecting SIP Extensions ............................................................................................................................... 37
Connecting Door Phone .................................................................................................................................... 45
Installing the Voice Mail System ....................................................................................................................... 48
Starting Up ETERNITY NE ............................................................................................................................... 49
Configuring ETERNITY NE........................................................................................................................... 51
Configuration Modes ......................................................................................................................................... 51
Configuration Tools ........................................................................................................................................... 52
Configuring using the Web-based GUI: Jeeves ................................................................................................ 53
Configuring using a Telephone ......................................................................................................................... 58
Configuring using FTP ...................................................................................................................................... 61
Basic Settings ............................................................................................................................................... 63
Using the Configuration Wizard ........................................................................................................................ 65
Using Basic Settings Links ................................................................................................................................ 65
Region ............................................................................................................................................................... 67
Pre-requisites .................................................................................................................................................... 68
Extension Numbering Plan ................................................................................................................................ 70
Naming Trunks .................................................................................................................................................. 73
Time Tables ...................................................................................................................................................... 74

ii Table of Contents
Operator ............................................................................................................................................................ 76
SLT Extensions ................................................................................................................................................. 79
DKP Extensions .............................................................................................................................................. 100
SIP Extensions ................................................................................................................................................ 130
Door Phone ..................................................................................................................................................... 164
Call Pickup Group ........................................................................................................................................... 168
CO Trunks ....................................................................................................................................................... 170
Mobile Trunks .................................................................................................................................................. 191
VoIP Port ......................................................................................................................................................... 208
SIP Trunks ...................................................................................................................................................... 214
Emergency Numbers ...................................................................................................................................... 240
Network Parameters ....................................................................................................................................... 243
Voice Mail System....................................................................................................................................... 251
VMS General Parameters ............................................................................................................................... 253
Voice Mail Auto Attendant Profile .................................................................................................................... 257
Distribution List ................................................................................................................................................ 261
Graphs and Nodes .......................................................................................................................................... 263
SMTP Settings ................................................................................................................................................ 270
Recording Voice Messages ............................................................................................................................ 273
Recording Extension Names ........................................................................................................................... 281
Features and Facilities ............................................................................................................................... 283
Abbreviated Dialing ......................................................................................................................................... 283
Access Codes ................................................................................................................................................. 297
Account Codes ................................................................................................................................................ 303
Alarms ............................................................................................................................................................. 311
Alternate Number Dialing ................................................................................................................................ 325
Auto Answer .................................................................................................................................................... 333
Auto Call Back (ACB) ...................................................................................................................................... 337
Auto Redial ...................................................................................................................................................... 342
Automatic Number Translation ........................................................................................................................ 346
Barge-In .......................................................................................................................................................... 351
BCCH Selection .............................................................................................................................................. 354
Behind the PBX Application ............................................................................................................................ 360
Call Back on Trunk Ports ................................................................................................................................ 365
Call Budget ...................................................................................................................................................... 373
Call Budget on Trunk ...................................................................................................................................... 377
Call Chaining ................................................................................................................................................... 382
Call Cost Calculation (CCC) ............................................................................................................................ 384
Call Cost Display ............................................................................................................................................. 394
Call Duration Control (CDC) ............................................................................................................................ 396
Call Duration Display ....................................................................................................................................... 401
Call Forward .................................................................................................................................................... 402
Call Forward-Scheduled .................................................................................................................................. 406
Call Forward-Remote ...................................................................................................................................... 414
Call Hold .......................................................................................................................................................... 420
Call Logs ......................................................................................................................................................... 423
Call Park .......................................................................................................................................................... 427
Call Pickup ...................................................................................................................................................... 430
Call Progress Tones ........................................................................................................................................ 433
Call Restriction based on IP Address .............................................................................................................. 443
Call Taping ...................................................................................................................................................... 446
Call Toggle ...................................................................................................................................................... 451
Call Transfer .................................................................................................................................................... 455
Calling Line Identification and Presentation (CLIP) ......................................................................................... 461

Table of Contents iii
Calling Line Identity Restriction (CLIR) ........................................................................................................... 465
Cancel All Extension Features ........................................................................................................................ 467
Class of Service (COS) ................................................................................................................................... 468
CLI Based Routing .......................................................................................................................................... 473
Closed User Group (CUG) .............................................................................................................................. 476
CO Call Waiting ............................................................................................................................................... 481
Conference Dial-In .......................................................................................................................................... 482
Conference-3 Party ......................................................................................................................................... 489
Conference-Multiparty ..................................................................................................................................... 492
Conflict Dialing ................................................................................................................................................ 496
Conversation Recording .................................................................................................................................. 499
Customer Name .............................................................................................................................................. 502
Day Night Mode .............................................................................................................................................. 504
Daylight Saving Time (DST) ............................................................................................................................ 508
Default Settings ............................................................................................................................................... 514
Department Call .............................................................................................................................................. 521
Dial By Name .................................................................................................................................................. 535
Dial Plan .......................................................................................................................................................... 538
Dialed Number Directory ................................................................................................................................. 541
Digest Authentication ...................................................................................................................................... 543
Digital Key Phone-Operation ........................................................................................................................... 545
Digital Output Port (DOP) ................................................................................................................................ 559
Direct Inward Dialing (DID) ............................................................................................................................. 561
Direct Inward System Access (DISA) .............................................................................................................. 567
Direct Station Selection Console ..................................................................................................................... 574
Distinctive Rings .............................................................................................................................................. 576
Do Not Disturb (DND) ..................................................................................................................................... 581
Door Phone ..................................................................................................................................................... 587
Dynamic Lock .................................................................................................................................................. 592
Emergency Detection and Reporting .............................................................................................................. 600
Emergency Dialing .......................................................................................................................................... 602
Flashing on Trunks .......................................................................................................................................... 604
Follow Me ........................................................................................................................................................ 605
Forced Answer ................................................................................................................................................ 608
Forced Call Disconnection .............................................................................................................................. 610
Help Desk ........................................................................................................................................................ 613
Hot Desking ..................................................................................................................................................... 615
Hotline ............................................................................................................................................................. 617
Incoming CLI Modification ............................................................................................................................... 620
Interrupt Request (IR) ..................................................................................................................................... 623
Last Caller Recall ............................................................................................................................................ 626
Last Number Redial ........................................................................................................................................ 627
Least Cost Routing (LCR) ............................................................................................................................... 628
Least Cost Routing - Carrier Pre-Selection ..................................................................................................... 640
License Management ...................................................................................................................................... 641
Live Call Screening ......................................................................................................................................... 652
Live Call Supervision ....................................................................................................................................... 655
Logical Partition ............................................................................................................................................... 657
Macros ............................................................................................................................................................ 660
Meet Me Paging .............................................................................................................................................. 663
Message Wait ................................................................................................................................................. 665
Mobility Extension ........................................................................................................................................... 670
Music on Hold (MOH) ...................................................................................................................................... 677
Multi-Stage Dialing .......................................................................................................................................... 678
Mute ................................................................................................................................................................ 681
Number Patterns ............................................................................................................................................. 683

iv Table of Contents
OFF-Hook Alert ............................................................................................................................................... 686
Paging ............................................................................................................................................................. 688
Peer-to-Peer Calling ........................................................................................................................................ 692
Presence ......................................................................................................................................................... 696
Priority ............................................................................................................................................................. 704
Privacy ............................................................................................................................................................ 708
Quick Dial ........................................................................................................................................................ 710
Raid ................................................................................................................................................................. 712
RCOC (Return Call to Original Caller) ............................................................................................................ 715
Real Time Clock (RTC) ................................................................................................................................... 719
Reminder ......................................................................................................................................................... 721
Room Monitor .................................................................................................................................................. 729
Selective Port Access ..................................................................................................................................... 731
SIM Card Balance and Recharging ................................................................................................................. 733
Self Ring Test .................................................................................................................................................. 736
Static Routing Table ........................................................................................................................................ 737
Station Message Detail Recording (SMDR) .................................................................................................... 740
Station Message Detail Recording–Storage ................................................................................................... 741
Station Message Detail Recording–Online ..................................................................................................... 747
Station Message Detail Recording–Report ..................................................................................................... 754
Station Message Detail Recording–Posting .................................................................................................... 769
Station Message Detail Recording–Backup .................................................................................................... 795
System Activity Log ......................................................................................................................................... 798
System Activity Log Display ............................................................................................................................ 803
System Fault Log ............................................................................................................................................ 804
System Fault Log Display ............................................................................................................................... 809
System Parameters ......................................................................................................................................... 810
System Security .............................................................................................................................................. 817
System Timers and Counts ............................................................................................................................. 823
Time Zone Display .......................................................................................................................................... 828
Toll Control ...................................................................................................................................................... 829
Trunk Auto Answer .......................................................................................................................................... 836
Trunk Reservation ........................................................................................................................................... 841
User Absent/Present ....................................................................................................................................... 845
User Password ................................................................................................................................................ 847
Virtual Extension ............................................................................................................................................. 849
Voice Help ....................................................................................................................................................... 853
Voice Message Applications ........................................................................................................................... 854
Walk-In Class of Service ................................................................................................................................. 869
Voice Mail Features .................................................................................................................................... 875
Alarms and Reminders .................................................................................................................................... 875
Broadcast Message ........................................................................................................................................ 881
Call Transfer Types ......................................................................................................................................... 882
Dial by Extension Number ............................................................................................................................... 884
Dial By Name .................................................................................................................................................. 885
Email Based Notification ................................................................................................................................. 887
Forwarding Messages ..................................................................................................................................... 889
General Mailbox .............................................................................................................................................. 891
Leaving a Message ......................................................................................................................................... 892
Listening to Messages .................................................................................................................................... 894
Mailbox Settings .............................................................................................................................................. 895
Message Notification ....................................................................................................................................... 896
Message Verification ....................................................................................................................................... 897
Sending Messages .......................................................................................................................................... 899
Redirecting Messages ..................................................................................................................................... 901

Table of Contents v
Maintenance and Troubleshooting ........................................................................................................... 903
Configuration Upload ...................................................................................................................................... 903
Firmware Upgrade .......................................................................................................................................... 909
System Debug ................................................................................................................................................. 914
PCAP Trace .................................................................................................................................................... 918
System Status ............................................................................................................................................. 921
System Details ................................................................................................................................................ 921
Voice Mail Memory Status .............................................................................................................................. 922
Mobile Status .................................................................................................................................................. 924
VoIP Status ..................................................................................................................................................... 927
SIP Trunk Status ............................................................................................................................................. 928
SIP Extension Status ...................................................................................................................................... 929
Network Status ................................................................................................................................................ 930
Appendix ..................................................................................................................................................... 931
Technical Specifications .................................................................................................................................. 931
System Resources .......................................................................................................................................... 934
Prompts ........................................................................................................................................................... 936
Default Area Code Table: USA ....................................................................................................................... 945
Feature List ..................................................................................................................................................... 962
Features at a Glance ....................................................................................................................................... 964
Acronyms ........................................................................................................................................................ 971
Warranty Statement ........................................................................................................................................ 976
Open Source Licensing Terms and Conditions ............................................................................................... 978

vi Table of Contents

Matrix ETERNITY NE System Manual 1
CHAPTER 1 Introduction
Welcome
Thank you for choosing the Matrix ETERNITY NE! We hope you will make optimum use of this intelligent,
integrated IP-PBX. Please read this document carefully to get acquainted with the product before installing and
operating it.
About this System Manual
This document provides detailed information and instructions for installing and operating ETERNITY NE.
You may refer to the ETERNITY NE Quick Start and the ETERNITY NE User Card shipped with the system.
You may also refer the User Card for the proprietary digital key phone/Extended IP Phone shipped with the system,
for instructions on using the features of the ETERNITY NE.
This is a common documentation for all configurations of ETERNITY NE.
Intended Audience
This System Manual is aimed at:
•System Engineers, who will install, maintain and support the ETERNITY NE. System Engineers are
persons who customize the system configuration to meet the requirements of the organization/users. It is
assumed that they are experienced in installing PBX, are familiar with telecom wiring technology, how it
works, and the various technical terms and functions associated with it.
No one, other than the System Engineer is permitted to make any alterations to the configuration of the
ETERNITY NE.
•System Administrators, who are persons who will administer the ETERNITY NE. Generally an operator/
receptionist in an organization, or the staff manning the reception or front desk area of the establishment
are selected as System Administrators.
It is assumed that the System Administrators have some previous experience in administering a PBX and
its Terminals and Consoles. The System Administrators are not expected to install and configure the PBX,
but only the routine jobs and features that are specific to them like generating SMDR reports, Setting
report filters, configuring the features, Setting Alarms, reminders, etc.

2Matrix ETERNITY NE System Manual
•Users, persons/organizations who will use the resources of the ETERNITY NE. They may be personnel of
small and home businesses, and other commercial and public organizations/institutions.
Organization of this Document
This system manual contains the following chapters:
•Chapter 1: Introduction: gives an overview of this document, its purpose, intended audience,
organization, terms and conventions used to present information and instructions.
•Chapter 2: Know Your ETERNITY NE: describes the system’s hardware, its interfaces, application
scenarios, and the available configurations.
•Chapter 3: Installing ETERNITY NE: gives step-by-step instructions for preparing for and installing the
ETERNITY NE, connecting the cable lines, and powering ON the system. It also recommends safety
measures for protecting the system and persons handling the installation and maintenance.
•Chapter 4: Configuring ETERNITY NE: contains description of the different tools available to configure
ETERNITY.
• Chapter 5: Configuring Basic Settings: describes the basic configuration required for the trunks and
extensions.
• Chapter 6: Voice Mail System: describes the Voice Mail System configuration, when the voice mail
module is installed in the ETERNITY.
•Chapter 7: Features and Facilities: describes in detail each feature and facility offered by the ETERNITY
NE.
The features are arranged alphabetically by Name to make it easy for you to locate the description you
want to look up.
•Chapter 8: Maintenance: provides instructions for back-up, generating system reports, debugging, and
trouble shooting.
•Chapter 9: Voice Mail Features: describes the features and facilities offered by the VMS installed in
ETERNITY NE.
•Chapter 10: System Status: displays status of the System, Network, Mobile ports and SIP Trunks.
How to Read this System Manual
This document is organized in a manner to help you get familiar with ETERNITY NE, help you with system
installation, configuration and use of the features.
This System Manual is presented in a manner that will help you find the information you need easily and quickly.
You may use the table of contents and the Index to navigate through this document to the relevant topic or
information you want to look up.

Matrix ETERNITY NE System Manual 3
Instructions
The instructions in this document are written in a step-by-step format. Each step, its outcome and indication/
notification, wherever they occur, have been described.
Access Codes
Access codes are strings of digits dialed by an extension to
• call another extension, Department Group.
• grab a trunk line
• use a Feature, e.g. Do Not Disturb, Call Forward
The Access Codes provided in the instructions throughout this document, are default access codes. It is possible to
change the Access Codes according to user requirement and preferences. Verify with the Installer, if the default
Access Codes have been changed, and use the codes configured by the Installer. For more information, read the
topic “Access Codes” in this document.
Notices
The following symbols have been used for notices to draw your attention to important items.
Important: to indicate something that requires your special attention or to remind you of
something you might need to do when you are using the system.
Caution: to indicate an action or condition that is likely to result in malfunction or damage to the
system or your property.
Warning: to indicate a hazard or an action that will cause damage to the system and or cause
bodily harm to the user.
Tip: to indicate a helpful hint giving you an alternative way to operate the system or carry out a
procedure, or use a feature more efficiently.
Terminology used in this System Manual
The technical terms and Acronyms used in this Manual are standard terms, commonly used in the
telecommunications and data communications industry. Considering the broad group of intended users of this
manual, wherever possible, use of jargon has been avoided.
Acronyms have been defined in the text and a list of the same is appended.
Some of the terms specific to this Manual that you will encounter are defined below:
•'ETERNITY', 'System', 'PBX':These words are used interchangeably and synonymously to mean all
models of ETERNITY NE.
•Called party/Callee: the person to whom the call is made.
•Calling party/Caller: the person who makes a call.

4Matrix ETERNITY NE System Manual
•CO Network: The public telephone exchange.
•CO Lines: The lines subscribed from the CO Network. In this document it refers to Analog, two-wire Trunk
Lines.
•Digital Key Phone (DKP): refers to EON, the proprietary digital key phone of Matrix supplied with the
ETERNITY. The term 'Digital Key Phone' refers to all models of EON.
•Extension: it is a telephone instrument, SLT, DKP, IP-Phone connected to ETERNITY.
•External Calls: calls made by users of ETERNITY to subscribers of PSTN, PLMN, ITSPs, etc.
•External Numbers: numbers of parties/individuals outside the PBX or PBX network. The unique number
string given to subscribers of PSTN, PLMN, ITSP, etc.
•Internal Calls: calls made from and received by one extension to another extension of the ETERNITY.
•Internal numbers: same as extension numbers.
•Mobile Extension: A mobile/landline phone used as a remote extension of ETERNITY. You can access all
the features of an extension of ETERNITY from the mobile/landline phone.
•Port: the physical interfaces on the cards for trunk lines and extension lines.
•Service Provider: the providers of telecom network lines/Internet - POTS, PSTN, GSM, and Internet
Telephony Service Providers (ITSP).
•Single Line Telephone (SLT): any standard two-wire telephone attached as extensions of the ETERNITY.
•Station: same as extension.
•System Administrator Commands/SA Commands: number strings dialed from the System
Administrator access/mode to operate features or set/cancel features for other extensions.
•System Commands/SE Commands: number strings dialed from the System Engineer access/mode to
configure the system features/functions.
•CO trunks: Two-wire trunks, i.e. analog trunk lines from the POTS network.
Using this Manual, you will be able to set up, operate and make optimum use of this feature-packed PBX.
If you encounter any technical problems, please contact your Dealer/reseller or the Matrix Support team.

Matrix ETERNITY NE System Manual 5
CHAPTER 2 Know Your ETERNITY NE
Introduction
The Matrix ETERNITY NE is an all integrated IP-PBX with seamless mobility. It caters to the communication
requirements of small businesses.
ETERNITY NE offers connectivity to analog and digital networks: CO, Mobile and VoIP. So, you have access to
multiple telecom networks on a single platform. The system's intelligent Least Cost Routing logic diverts your calls
through the appropriate network, ensuring least possible call cost.
Besides Operator consoles (Digital Key phones, Direct Station Selection consoles) and standard telephones, you
can also connect a Fax machine, a door phone, and a door lock release relay to the ETERNITY NE.

6Matrix ETERNITY NE System Manual
Intelligent features like Auto Attendant, CLI based Routing and Dial by Name ensure efficient call management and
prompt response to callers.
Least Cost Routing and Call Budgeting help reduce communication cost and enhances productivity.
ETERNITY NE can route a VoIP call on to GSM. In the same way, a call can be routed either on VoIP, GSM or CO.
Further, you can select Fixed or Least Cost Routing to route outgoing calls. ETERNITY NE can handle calls on all
ports simultaneously, allowing full traffic on all ports.
ETERNITY NE can work as an adjunct to your existing telephony infrastructure, as a Gateway, saving you the cost
of equipment replacement, wiring and installation, while giving you multiple network connectivity and a host of
intelligent features.
It is a unique convergence of innovative switching technology and intelligent software features.
The system is built on PCM/TDM, 100 percent non-blocking, digital technology, providing high density switching,
and is powered by a 32-bit RISC processor. Ensuring reliable, efficient, and unrestricted simultaneous
communication (incoming and outgoing) by all users.
Key Features
• Auto Attendant
• Call back on Mobile Phone
• Call Budget on Trunks and Extensions
•CallForking
• CDR Reports
• Conference Dial-in
• Closed User Group (With/without Exchange ID)
• Conversation Recording
• Door Phone with Relay Connectivity
• Fax over IP (FoIP)
• IP Trunks and Extensions
• Mobile Twinning (Dual Ring)
• Multi-Party Conference
• Presence Indication and IM
• Remote Management
• Return Call to Original Caller (RCOC)
• Scheduled Call Forward
• SIP Registrar and Proxy Server
• Voice Mail to Email Notification
• VoIP calls over UMTS (3G)
Also refer “Appendix” for a complete list of Hardware and Software features and technical specifications.
ETERNITY NE is easy to install and operate. The built-in web server Jeeves allows you to configure the system
parameters and features on site and also from a remote location using any Internet browser.

Matrix ETERNITY NE System Manual 7
The Interfaces
The ETERNITY NE supports the following interfaces for connecting to different telecom networks, digital key
phones, standard telephones and external devices such as a Door Phone and a Door Lock release.
The CO Interface
The CO Interface enables the ETERNITY NE to be connected to the PSTN Network. The PSTN Networks across
the world support various standards and differ in features. For example, some networks support Caller ID
Presentation using DTMF signaling, while some support Caller ID Presentation using FSK signaling; some
networks offer 600 Ohms Impedance, while others offer complex impedance.
The versatile architecture of ETERNITY NE allows it to be connected to such networks differing in their
characteristics.
The CO Interface supports following features:
• Programmable AC Impedance - 600, 900and various complex impedances.
• Answer Supervision/Polarity Reversal
• Selectable Disconnect Supervision - Polarity Reversal, Open Loop Disconnect
• Selectable Caller ID Presentation - DTMF, FSK
• Programmable Dialing method - Pulse/Tone (with programmable Pulse Ratio/DTMF On-Off period)
• Programmable Speech Tx Gain
• Programmable Speech Rx Gain
• Programmable Disconnect Tone Sensing
• Programmable Flash Timer
• Programmable Loop Current
The Mobile Interface
The Mobile Interface enables the ETERNITY NE to be connected to GSM/UMTS network operators worldwide.
ETERNITY NE's Mobile Interface supports full Quad-Band Operation (GSM850, 900, 1800, 1900MHz) for world-
wide use, for Global, Inter and Intra country roaming.
The Mobile Interface supports the following features:
• GSM 2G, GSM 3G network support.
• Selectable GSM Frequency Bands - 900, 1800, 1900, 850 + 1900, 900+1800 MHz.
• Programmable Network Selection - Manual and Automatic.
• Programmable Network Operator Codes in order of priority (from 1 to 9) in case of Manual Network
Selection.
• Programmable Speech Tx Gain
• Programmable Speech Rx Gain
• Selectable Incoming Call Modes - Allow, Ignore, Reject.
• SIM Card protection with a Personal Identification Number (PIN) and Personal Unlock Keyword (PUK).
• Wireless WAN support over 3G, which can be used to make VoIP calls (if VoIP module is installed).

8Matrix ETERNITY NE System Manual
The VoIP Interface
The Voice-over-IP (VoIP) Interface routes over the Internet, all the outgoing and incoming calls made or received
by the extensions of the ETERNITY and extensions of other PBXs that are networked with the ETERNITY.
The VoIP Interface supports Session Initiation Protocol (SIP), the industry standard VoIP.
The VoIP Interface supports SIP Trunks and SIP Extensions1.
With SIP Trunks users can make IP calls using the SIP Server of the Internet Telephony Service Providers (ITSPs).
The VoIP Card has an in-built Registrar Server that allows any SIP enabled device like a Wi-Fi mobile handset, a
PDA or an IP-Phone to be registered with it and function as the 'SIP Extension' of the ETERNITY. The SIP
Extension users can make and receive calls to any extension user of the ETERNITY as well as any external
numbers over PSTN, GSM, VoIP. With SIP Extensions, organizations can communicate and stay connected at the
lowest cost without any geographical restrictions.
The VoIP Interface supports adaptive jitter buffer for reducing delay and improving speech quality.
The key features of the VoIP Interface are:
• 4 SIP Trunks - for Proxy as well as Peer-to-Peer (non-Proxy) calls.
• Up to 16 SIP Extensions - Standard IP Phones and Matrix Extended IP Phones.
• 8 Simultaneous Voice Calls.
• Selectable Network Assignment (Connection Type) - Static IP, DHCP, PPPoE.
• Selectable DNS - Automatic and Static.
• Dynamic DNS for client.
• STUN.
• TCP and UDP NAT Keep Alive.
• Symmetric RTP Selection.
• MAC Address Cloning option.
• Fax over IP - T.38 (UDPTL), T.38 (RTP) and Pass Through.
• Send CLI Option for outgoing calls
• Selectable DTMF - RTP (RFC 2833), SIP Info, InBand
• Flash Detection using SIP INFO and RFC2833.
• Broad Voice Codec Selection: G.723, G.729ab, GSM FR, iLBC - 30 ms, iLBC - 20 ms, G. 711 µ-Law, and
G. 711 A-Law.
• Quality of Service - SIP DiffServe/ToS, RTP DiffServe/ToS
• VoIP Silence Detection and Disconnection.
• Voice Mail Subscription on SIP Extensions.
• Busy Lamp Field Subscription on SIP Extensions.
• Upto 10 Call Appearances on Extended IP Phone Extensions.
• Registration of SIP Extensions from 3 different locations.
The Digital Key Phone Interface
The Digital Key Phone Interface of the ETERNITY is for the purpose of connecting the proprietary Digital Key
Phones of Matrix Comsec, namely EON, the PC-based phone EONSOFT and the proprietary Direct Station
Selection (DSS) Consoles with the ETERNITY.
1. License required for SIP Extensions.

Matrix ETERNITY NE System Manual 9
The Digital Key Phone Interface has the following features:
• Programmable Call Capacity - up to 10 Call Appearances/Call Loops on a single DKP.
• Selectable Headset and Speaker (Hands-free) modes.
• Selectable Auto Answer mode.
• Programmable Headset Speech Tx and Rx Gains.
• Programmable Hands-free (Speaker) Speech Tx and Rx Gains.
• Programmable Key Click Volume levels.
• Programmable Key Maps for Operator, Executive, Hotel Attendant and Guests.
• 4-Level Adjustable Backlight and Contrast Controls
• Selectable Ring Types.
• Ringer Volume Control.
• Programmable Ringer Modes - Ring Immediately, Ring if Idle, Ring after Delay, Ring Off.
• Ring On Speakerphone and Ring on Headset options.
The Single Line Telephone Interface
The Single Line Telephone (SLT) Interface allows any standard, two-wire, analog single line telephone instrument -
rotary, pulse-tone, cordless, feature phones with or without Calling Line Identification - to be connected to the
ETERNITY as extension phone.
The SLT Interface has the following features:
• Selectable Caller ID Presentation - DTMF, FSK
• Programmable Ring Type - Trapezoidal, Sinusoidal, Low Trapezoidal, Low Sinusoidal.
• Programmable AC Impedance - 600, 900, 350+ (100|| 0.21uF), 220+ (820|| 120nF).
• Selectable Answer Signaling.
• Selectable Disconnect Signaling - Polarity Reversal, Open Loop Disconnect.
• Programmable Speech Rx Gain.
• Programmable Speech Tx Gain.
• Programmable Flash Timer.
• Programmable Loop Current.
• Fax machine connectivity.
Voice Mail System (VMS)
ETERNITY NE supports a full-fledged, 'in-skin' Voice Mail System to provide mailbox facility to all its extensions
(DKP, SLT and SIP).
The key auto attendant and voice mail features supported by ETERNITY's Voice Mail System are:
• Programmable Mailbox Size.
• Programmable Message Length.
• Welcome greetings according to the time of the day.
• Different voice greetings for different time zones.
• Special greetings for holidays.
• Five call transfer types: none, blind, wait for ring, wait for answer, and screened.
• Dial by extension.
• Dial by name.
• Personalized greetings for each mailbox.
• Individual mailbox size.
• Call forward to Voice Mail.
• Message forwarding.
• Distribution lists.

10 Matrix ETERNITY NE System Manual
• Broadcast message.
• Message Wait Notification.
• Voice-guided Alarms and Reminders.
• Redirecting messages.
ETERNITY's Voice Mail System also forms the basis of other features like:
• Conversation Recording
• Call Taping
LAN Interface
ETERNITY NE has a single Ethernet port, to which you can connect a standalone computer or to a LAN Switch.
You will need to connect ETERNITY to a computer to:
• access the web-based programming tool Jeeves.
• capture and download Station Message Detail Records (SMDR): SMDR reports, SMDR Online and SMDR
Posting.
• capture and download System Activity Log and System Fault Log.
WAN Interface
ETERNITY NE supports WAN interface over Ethernet port and Wireless WAN over the UMTS Mobile Port with 3G
SIM.
When you use Wireless WAN over UMTS Mobile port, you can use the Ethernet Port as LAN.
Door Phone
You can connect any standard 4-wire door phone to the Door Phone port of the ETERNITY. The door phone can be
operated in conjunction with a Door Lock connected to the Digital Output Port.
Refer System Capacity and Resources in the Appendix, for an at-a-glance view of the ports available for each of
the aforementioned Interface options on all configurations of ETERNITY NE.