Matrix ETERNITY NE User manual

ETERNITY NE
Quick Start

ETERNITY NE
The Next Generation IP PBX for Small Businesses
Quick Start

Disclaimer
Matrix Comsec reserves the right to change the product design, specifications,
components, product information and operating instructions, without prior notice.
This is a general documentation for all models/configurations of the product. The
product may not support some of the features/facilities described in this document.
Matrix Comsec makes no warranties with respect to this documentation and
disclaims any implied warranties. While every reasonable effort has been made to
ensure accuracy of content in this document, Matrix Comsec assumes no
responsibility for errors or omissions in this document. No liability is assumed for
damages, costs, expenses resulting from unauthorised modifications or repairs to
the product, and failure to use information or to comply with the installation,
operation and maintenance instructions contained in this document.
Copyright
All rights reserved. No part of this document may be copied or reproduced in any
form or by any means without the prior written consent of Matrix Comsec.
Version 1
Release date: February 19, 2011

Table of Contents i
Contents
Know Your ETERNITY NE ............................................................................. 1
ETERNITY NE Overview ................................................................................... 1
Ports and Connectors .................................................................................. 2
LED .............................................................................................................. 2
Installing ETERNITY NE ................................................................................. 3
Preparing for Installation ................................................................................... 3
Selecting the Site .............................................................................................. 4
Getting Started .................................................................................................. 4
Package Contents ....................................................................................... 4
Installing Optional Modules ............................................................................... 5
GSM/UMTS Module ..................................................................................... 5
VoIP Module ................................................................................................ 5
Voice Mail System Module .......................................................................... 6
Door Phone Module ..................................................................................... 6
Connecting to Trunks ........................................................................................ 7
CO Trunks (Analog two-wire Trunks) .......................................................... 7
Mobile Networks .......................................................................................... 7
VoIP Network ............................................................................................... 9
Connecting Extensions .................................................................................... 11
Single Line Telephones (SLT) ................................................................... 11
Connecting Digital Key Phones (DKP) ...................................................... 11
Connecting SIP Extensions ....................................................................... 13
Setting up the Voice Mail System .................................................................... 22
Connecting Door Phone and Door Lock .......................................................... 22
Powering on ETERNITY NE ............................................................................ 24
Reset Cycle ............................................................................................... 24
How to access Jeeves ................................................................................. 25
Connecting a Computer .................................................................................. 25
Basic Configuration ..................................................................................... 29
Using the Wizard ............................................................................................. 29
Using Selective Configuration ......................................................................... 30

ii Table of Contents
Activating License Key .................................................................................... 31

Matrix ETERNITY NE Quick Start 1
Know Your ETERNITY NE
Thank you for choosing the Matrix ETERNITY NE! Please read the instructions in
this Quick Start to install and operate this feature-rich IP PBX. This is a common
Quick Start for all configurations of ETERNITY NE. For the purpose of illustration,
ETERNITY NE6 is used throughout this document.
This Quick Start is meant to help you install and configure the basic parameters of
the system. For advanced configuration and feature description, please refer the
System Manual provided to you on the CD-ROM shipped with your ETERNITY NE.
ETERNITY NE Overview
ETERNITY NE variants:
*To connect more IP extensions you need to purchase the IP8 license.
ETERNITY NE2 2 CO Ports, 2 GSM/UMTS Ports, 4 SIP trunks, 2 DKP, 4 SLT, 8* IP Extensions.
ETERNITY NE3 3 CO Ports, 2 GSM/UMTS Ports, 4 SIP trunks, 2 DKP, 6 SLT, 8* IP Extensions.
ETERNITY NE4 4 CO Ports, 2 GSM/UMTS Ports, 4 SIP trunks, 2 DKP, 10 SLT, 8* IP Extensions.
ETERNITY NE6 6 CO Ports, 2 GSM/UMTS Ports, 4 SIP trunks, 2 DKP, 14 SLT, 8* IP Extensions.

2 Matrix ETERNITY NE Quick Start
Ports and Connectors
*To connect SIP Trunks/IP extensions the VoIP module (optional) must be present
in your ETERNITY NE. To connect more than 8 SIP extensions, you must purchase
the IP8 license.
LED
Port Description
24VDC- 2A (Max) Connector for the power adapter.
CO Analog trunk port to connect analog trunk line. RJ11
connector.
DKP Digital Key Phone port to connect
• the proprietary digital key phone of Matrix, EON.
• the PC-based phone EONSOFT.
• the direct station selection console, DSS64 to expand
EON’s key map
SLT Single Line Telephone (SLT) port to connect any standard
analog telephone instrument and fax machine.
Ethernet Ethernet port. Can be used as
•LAN interface to connect a computer/LAN Switch.
•WAN interface* to connect to IP network. As Ethernet
WAN, you can connect a DSL modem/Router or a
LAN Switch.
Door Phone Door Phone port to connect
• a four-wire door phone.
• a door lock release (Relay).
Mobile 1 &
Mobile 2
Single SIM mobile ports to connect to the GSM/UMTS
network.
LED Description Colour and Cadence
PWR Power LED. Turns on when
power is supplied
Green. continuous ON
STS Status LED. Blinks to indicate
health of the system.
Green. ON 1 second - OFF 1
second, on completion of
boot-up.

Matrix ETERNITY NE Quick Start 3
Installing ETERNITY NE
Preparing for Installation
Have the items listed below ready:
• A suitable location to install the ETERNITY NE.
• Necessary telecom wiring in place, with wall jacks for extension lines at the
required locations.
• Standard, good quality, twisted pair telephone cables with 0.5 mm conductor
diameter, with RJ11 plugs.
• A dedicated Power supply outlet close to the system.
• As many standard analog telephone instruments as you want to connect as SLT
extensions. You may select any standard telephone instrument like rotary
phone, Pulse/Tone switchable push-button phone, Feature phone or Cordless
phone.
• A fax machine, if you want to connect one to the SLT port of ETERNITY NE.
• One or two digital keyphones (Matrix proprietary phones), as required, to
connect as DKP extensions.
• One or more active, analog trunk lines from the CO network, as required.
• A SIM card to test mobile network connectivity, if GSM/UMTs module is to be
installed.
• SIP Account information to be configured in the system to test SIP calls, if the
VoIP module is to be installed.
• Any standard Open IP Phone or the Matrix Extended IP Phone to register as
SIP Extension of ETERNITY NE, if required.
• The Pen Drive and the License Voucher if Voice Mail System (VMS) module is
to be installed.

4 Matrix ETERNITY NE Quick Start
• A standalone computer or a computer connected in a LAN to access Jeeves,
the web-based configuration tool of ETERNITY NE.
Selecting the Site
Select an appropriate site to install the ETERNITY NE. The site should:
• be well-ventilated, moisture and dust free; not exposed to direct sunlight, heat or
excessive cold, or water; be away from water bodies and sources of water.
• be away from sources of electromagnetic noise such as any radio equipment,
heavy transformers, etc.
• have sufficient network coverage available, if the GS/UMTS module is present in
the system.
This is an electronic device. Protect yourself from shock hazards. Never handle the product in
power on condition. Always wear an electrostatic discharge prevention wrist strap/belt and use a
grounding mat when handling the product.
Protect the ETERNITY NE from heavy voltages entering from CO trunk and Extension lines. Install
Primary Protection Modules (PPM) with Gas Discharge Tubes (GDT) and fuses on entry points for
all trunk lines and extensions.
For Safety Instructions, see the System Manual provided to you on the CD ROM.
Getting Started
• Unpack ETERNITY NE and verify your package contents. In case any of the
items is missing or damaged, contact your Dealer/Distributor.
Package Contents
• ETERNITY NE with side clamps.
• Two self tapping screws (M7x30 PAN PH).
• Screw Grips
• Power Adapter 24VDC, 2Amp
• Ethernet cable
• CD ROM (System Manual, Quick Start, User Card)
• ETERNITY NE User Card
• ETERNITY NE Quick Start
• Warranty Card

Matrix ETERNITY NE Quick Start 5
Installing Optional Modules
GSM/UMTS Module
• Unpack the GSM/UMTS Module and verify package contents.
• Make sure power supply is turned off before you begin installation.
• Unscrew and remove the top cover of the enclosure. Keep the screws and the
cover aside.
• Select the Mobile port you want to install the GSM/UMTS module.
• Remove the screws on the studs and keep them aside.
• The slots for the GSM/UMTS module are located on the side panel and are
covered with a flap. Use your finger or any blunt object to press the slot cover
from the outside of the panel to release the flap.
• Now, grasp the flap from inside the enclosure and pull up the flap.
• Gently seat the GSM/UMTS module on the connector on the mainboard such
that the SIM holder and the antenna connector emerge from the respective
slots. The connector pins on the module must make complete contact with those
on the mainboard. Do not apply pressure.
• When the module is seated firmly on the connector on the mainboard, secure
the module with the screws on the studs.
• If you have no other module(s) to install, replace the top cover and secure the
cover with the screws.
VoIP Module
• Unpack the VoIP module and verify package contents.
• Make sure power supply is turned off before you begin installation.
• Unscrew and remove the top cover of the enclosure. Keep the screws and the
cover aside.

6 Matrix ETERNITY NE Quick Start
• Locate the connector of the VoIP module on the mainboard. Remove the screws
on the studs for the module and keep them aside.
• Gently seat the VoIP module on the connector on the mainboard. The connector
pins on the module must make complete contact with those on the mainboard.
Do not apply pressure.
• When the module is seated firmly on the connector on the mainboard, secure
the module with the screws on the studs.
• If you have no other module(s) to install, replace the top cover and secure the
cover with the screws.
Voice Mail System Module
• The Voice Mail System (VMS) module is supplied as a Pen Drive, with a License
Voucher which you must activate to use the module. Unpack the Voice Mail
System module and verify package contents.
• Make sure power supply is turned off before you begin installation.
• Unscrew and remove the top cover of the enclosure. Keep the screws and the
cover aside.
• Locate the USB port on the the mainboard. Connect the Pen Drive to the upper
USB port on the mainboard.
• If you have no other module(s) to install, replace the top cover and secure the
cover with the screws.
• Activate the License for the VMS. See “Activating License Key” under
Configuring ETERNITY NE for instructions.
Door Phone Module
• Unpack the Door Phone module and verify package contents.
• Make sure power supply is turned off before you begin installation.
• Unscrew and remove the top cover of the enclosure. Keep the screws and the
cover aside.

Matrix ETERNITY NE Quick Start 7
• Locate the connector of the Door Phone module on the mainboard. Remove the
screws on the studs for the module and keep them aside.
• The slot for the Door Phone module is located on the back panel and is covered
with a flap. Use your finger to press the slot cover from the outside of the side
panel of the enclosure, and release the flap.
• Now, grasp the flap from inside the enclosure and pull up the flap.
• Gently seat the Door Phone module on the connector on the mainboard such
that the RJ45 connector of the module is aligned with the slot, and the connector
pins on the module make complete contact with those on the mainboard. Do not
apply pressure.
• When the module is seated firmly on the connector on the mainboard, secure
the module with the screws on the studs.
• If you have no other module(s) to install, replace the top cover and secure the
cover with the screws.
Connecting to Trunks
CO Trunks (Analog two-wire Trunks)
• Use standard, good quality, twisted-wire pair telephone cables with RJ11 plugs
to connect the CO ports of ETERNITY to the Trunk Lines from your CO (central
office).
Mobile Networks
Enabling SIM PIN Protection
• Protect the SIM card from unauthorized use with a Personal Identification
Number (PIN) on the SIM (in consultation with the customer/owner of the SIM).
To enable SIM PIN protection,
• get a mobile handset. Insert the SIM into the mobile handset.
• from the mobile handset, enable PIN Protection.

8 Matrix ETERNITY NE Quick Start
• change the SIM PIN to 1234 (this is the default PIN for both SIM cards used
in the system). You can change this SIM PIN later from ETERNITY NE when
configuring the mobile port.
• remove the SIM from the mobile handset.
If you do not want to use PIN protection, insert the SIM in the mobile handset and disable PIN
protection. Remove the SIM Card from the mobile handset and insert it in the mobile port’s SIM
holder tray.
Inserting SIM Card in the Mobile Port
• To insert the SIM card in ETERNITY NE,
• press the SIM holder lock (the small yellow button). You may use a blunt pin
to press the lock button.
• the SIM holder tray emerges from its slot.
• pull out SIM holder tray from its slot.
• now, fit the SIM Card on the tray, with its contact side facing up.
• insert the SIM holder tray back into the slot.
• repeat the same steps to insert the other SIM card.

Matrix ETERNITY NE Quick Start 9
• Connect the antenna to the antenna connector.
The UMTS Mobile Ports of ETERNITY NE also provide Wireless WAN Interface. If you want to
use wireless WAN over the Mobile port, you must have UMTS module installed in the system and
Internet services activated on the SIM.
VoIP Network
Before you connect the system to WAN, we recommend that you first connect a computer to the
Network Port of ETERNITY NE, configure the Basic Settings, and then connect to WAN.
• You can connect ETERNITY NE to WAN either over Ethernet port (Ethernet
WAN) or over Mobile Port 1 or Mobile Port 2 (Wireless WAN).
While several installation scenarios are possible, only three most common and
most typical scenarios are depicted here.

10 Matrix ETERNITY NE Quick Start
Ethernet WAN
• Use the RJ45 Ethernet cable supplied for the Ethernet port of ETERNITY to
connect the system to the IP network, which may be Public Internet or a LAN.
If connecting to the Public IP Network,
• Plug one end of the RJ45 Ethernet cable into the Ethernet Port of ETERNITY
NE and the other end into the Broadband Router/Modem.
If connecting to a Private Network (Behind a NAT Router),
• Plug one end of the RJ45 Ethernet cable into the Ethernet Port of
ETERNITY NE and the other end into the LAN Switch/Hub.

Matrix ETERNITY NE Quick Start 11
Wireless WAN
• Make sure that
• You have installed a 3G UMTS module.
• a SIM is present in the Mobile port.
• Internet Services are activated on the SIM.
Connecting Extensions
Single Line Telephones (SLT)
• Use standard twisted wire pair the cables of good quality with RJ11 plugs to
connect the analog single line telephone instruments to the SLT ports, SLT1 -
SLT14 of ETERNITY NE.
• Place the SLTs, fax machine at the desired locations. Connect the SLTs, Fax
machine to the wall jacks.
• Plug the RJ11 end of the telephone cables into the SLT ports of ETERNITY NE.
Terminate the other end of the cables from the SLT ports on the wall jacks to
which the SLTs, fax machine are connected.
Connecting Digital Key Phones (DKP)
• ETERNITY NE supports 2 DKP ports, DKP1 and DKP2. You may connect
EON48, EONSOFT; or you may connect EON48 on one port and DSS64, the
DSS Console, on the other port.
UMTS
LAN Switch/Hub
Ethernet
LAN
Mobile WAN

12 Matrix ETERNITY NE Quick Start
• Use standard twisted wire pair cables of good quality with RJ11 plugs to connect
the DKP(s).
To connect EON48,
• Place the EON48 at the desired location. 
• Connect the handset of EON48 to the phone body using the spring cord
supplied with the phone.
• Connect EON48 to the wall jack. Plug one end of the RJ11 cable into the
connector of EON48 labeled as ‘Line’. Plug the other end into the wall jack.
• To connect EON48 to ETERNITY, plug the RJ11 end of the telephone cable into
the DKP port of ETERNITY NE and terminate the other end of the telephone
cable from the DKP port on the wall jack.
To connect DSS64 to EON48,
• Place DSS64 next to EON48.
• Connect DSS64 to the wall jack. Plug the RJ11 end of the telephone cable into
the connector on DSS64. Plug the other end into the wall jack.
• To connect DSS64 to ETERNITY, plug the RJ11 end of the telephone cable into
a DKP port of ETERNITY and terminate the other end of the cable from the DKP
port on the wall jack.
To connect EONSOFT,
• Plug the RJ11 end of a telephone cable into the DKP port of ETERNITY NE.
Terminate the other end from the DPK port on the wall jack.
• Plug the RJ11 end of a second cable into the connector labeled as ‘DKP’ on the
dongle of EONSOFT. Plug the other end into the wall jack.
For detailed instructions on installing EONSOFT, refer the System Manual.

Matrix ETERNITY NE Quick Start 13
Connecting SIP Extensions
When there is a VoIP module (optional) present in the ETERNITY NE, the
system allows registration of 16 SIP extensions.
You may register any SIP-enabled device like an IP-phone, a Soft phone,
Analog Phone Adapter, as the 'SIP Extension' of the ETERNITY NE.
You may also connect SETU VP248, the Extended IP Phone for ETERNITY as
SIP extension. The Extended IP Phone takes on all the functions of EON48, the
proprietary digital key phone.
The first 8 SIP extensions are free. To increase the number of SIP extensions, you will require the
IP8 License. Make sure you have a valid Key for this license when connecting more than 8 SIP
Extensions.
The SIP Extensions may be registered either over Ethernet WAN or over Wireless
WAN, according to your preference and your IP network installation scenario.
Ethernet WAN
If ETERNITY NE is connected to a Public Network,
• Connect SETU VP248, the Extended IP Phone, or any Open IP Phone to the
LAN Switch.
• Register any SIP client on the public network as SIP Extension.
When you register any SIP device, other than the Extended IP Phone, on the public network as
SIP Extension, you must configure the Registrar Server Address of ETERNITY NE, the Registrar
Server Port, the SIP ID, Authentication ID and Password in the SIP device.

14 Matrix ETERNITY NE Quick Start
If ETERNITY NE is connected to a Private Network (Behind the NAT),
• Connect SETU VP248, the Extended IP Phone, or any standard IP Phone to the
LAN Switch.
• You may also register any SIP device (Extended IP Phone or Open IP phone)
on the public network as SIP Extension. In which case, configure Port
Forwarding for SIP and RTP on the Router.
GSM/UMTS
PSTN
LAN Switch/Hub
Ethernet
WAN
DSL Modem/
Router
IP
CO
IP