Matrox Millennium G450 DVI User manual

Matrox Millennium G450
• G450 LE • G450 LX • G450 PCI • G450 DVI • G450 SH
User Guide
10711-301-0210
2002.01.14
ENGLISH

2 Matrox Graphics Card – User Guide
Hardware installation
This section describes how to install your Matrox card. For information specific to your computer,
like how to remove its cover, see your system manual.
1Switch to the standard VGA display driver
If you’re running Windows 98/Me/2000/XP on your computer, this step isn’t necessary.
If you’re using another operating system (for example, Windows NT 4.0), see its
documentation for how to switch to VGA mode.
2Open your computer and
remove your existing graphics
card *
Turn off your computer and all peripherals
such as your monitor or printer. Open the
computer and remove your existing
graphics card (if any). (If graphics hardware
is built into the motherboard of your
computer, this graphics hardware should
automatically disable itself after your
Matrox card is installed.)
WA R N I N G:
To avoid personal injury, turn off your computer, unplug it, and then wait for
it to cool before you touch any of its internal parts. Also, static electricity can severely damage
electronic parts. Before touching any electronic parts, drain static electricity from your body
(for example, by touching the metal frame of your computer). When handling a card,
carefully hold it by its edges and avoid touching its circuitry.
* With multi-display mode, you may be able to use your existing graphics card. For Windows 98/Me/2000/XP, see Windows
98/Me/2000/XP online help under “Multiple Display Support”. For Windows NT 4.0, only Matrox graphics card models
supported by the Matrox display driver can be used.

Matrox Graphics Card –User Guide 3
3Choose an expansion slot
Most computers have different types of
expansion slots. Choose an AGP or PCI slot,
depending on the type of Matrox card you
have. Your system manual should identify
the location of each type of expansion slot in
your computer.
4Insert your Matrox card
a
Remove the cover for the slot you intend
to use.
b
Save the screw for the mounting
bracket. Position your Matrox card over
the expansion slot you’ve chosen.
c
Push the card in firmly and evenly until
it’s fully seated in the slot.
d
Replace the screw to secure the bracket
of your Matrox card to the computer
frame.
Your Matrox card is now installed.
Before restarting your computer
, connect your monitor or
monitors (see “Connection setup”, page 4).
After connecting
, restart your computer and install your
Matrox software (see “Software installation”, page 8).
WA R N I N G:
Inserting your Matrox card
into the wrong type of slot could damage
your card, your computer, or both.
If you have an AGP card,
don’t
insert the
plastic tab (see picture) into the slot.
AGP slot
PCI slot
ISA slot
(Back of computer)
AGP cardPCI card
Plastic
tab

4 Matrox Graphics Card –User Guide
Connection setup
For the purpose of determining your connection setup, there are 4 types of graphics cards:
! HD-15/HD-15 –
two HD-15 (blue)
connectors
! HD-15 only –
only an HD-15 (blue)
connector
! DVI/HD-15 –
a DVI (white) and an HD-15
(blue) connector
! DVI only –
only a DVI (white) connector
If your graphics card has two
HD-15 (analog) connectors,
simply plug your monitor cables into the
connectors on your Matrox card. Make sure
each end of the monitor cables are properly
connected and fastened.
If your graphics card only has an
HD-15 connector,
simply plug your
monitor cable into the connector on your
Matrox card. Make sure each end of the
monitor cable is properly connected and
fastened.
WA R N I N G :
Don’t change monitor connections while your computer is turned on. While
your computer is turned on, it may be using monitor settings that are specific to the current
monitor connections. Some
devices may be permanently damaged if incorrect settings are
used.
HD-15 HD-15
HD-15
DVI HD-15
DVI
Main
connector
Secondary
connector
If you only have
one monitor,
use this connector.
HD-15
connector

Matrox Graphics Card –User Guide 5
If your graphics card has a DVI
connector and an HD-15
connector
If your Matrox card has a DVI and an HD-15
connector, you can connect up to two
monitors directly to your card.
You can use the HD-15 connector on your
card to connect an analog monitor.
You can use the DVI connector on your card
to connect a digital monitor.
You can also use the DVI connector to
connect an analog monitor. You should do
this only when there’s already a device
connected to the HD-15 connector. You can
connect an analog monitor with a DVI
connector directly. You can also connect an
analog monitor with an HD-15 connector
using a DVI-to-HD15 adapter. If you need
this adapter and it’s not included with your
Matrox product, contact your computer
vendor.
If your Matrox card only has a
DVI (analog/digital)
connector,
you can connect one
monitor directly to your card or up to two
monitors using a dual-monitor cable.
You can connect a monitor with a DVI
connector directly to your card.
You can also connect an analog monitor
with an HD-15 connector using an analog
dual-monitor cable (included with certain
Matrox products) or using a DVI-to-HD15
adapter. If you need this adapter and it’s not
included with your Matrox product, contact
your computer vendor.
Note:
Cards with a single HD-15 connector can only support one analog monitor at a time.
With these cards, DualHead features (see page 10) are unavailable.
HD-15
connector
DVI
connector
DVI connector
HD-15 connector
DVI-to-HD15 adapter
HD-15 connector
DVI
connector
DVI connector DVI
connector
DVI-to-HD15 adapter
HD-15 connector
DVI
connector

6 Matrox Graphics Card –User Guide
To use a dual-monitor cable to connect one
or two analog monitors, connect it to your
card and to your analog monitor cables. If
you’re connecting only one monitor, use the
main connector (labeled
1
) of your dual-
monitor cable.
Note:
To c o nn e c t a digital monitor (a
monitor that uses digital input, usually a flat
panel monitor) to your Matrox product,
your monitor must have a DVI connector.
If you have an
analog monitor (a monitor
that uses analog input) with a DVI
connector and you want to connect it to an
HD-15 connector, you’ll need a separate
adapter. If this adapter isn’t included with your monitor, contact your monitor vendor.
Some monitors with DVI connectors support both digital and analog input. If you’re using
one of these monitors with your Matrox product, make sure it’s configured to use the correct
type of input. For more information, see your monitor documentation.
Note:
Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
Whenever you restart your computer, make sure your monitors are already turned on.
Otherwise, the software may not be able to properly detect your monitors.
Note:
If a TV output adapter is included with your Matrox
product, you can use this adapter to connect a TV or video
recorder to your Matrox product. The adapter connects to the
secondary connector on your graphics card or to the connector
labeled
2
on your dual-monitor cable. For more information,
see “TV output”in the online version of this guide.
Main
connector (1)
Secondary
connector (2)
Dual-monitor
cable
HD-15 connector (analog)
DVI connector
(digital)
DVI connector
(analog/digital)
TV output adapter

Matrox Graphics Card –User Guide 7
Determining your main and secondary display
Your Matrox hardware has a main display and a secondary
display –the main display is more capable than the
secondary display. Which connector the software uses for
your main display depends on your connection setup.
! If your Matrox card has two HD-15 connectors or if you’re connecting your monitors
using a dual-monitor cable,
the connectors are numbered. The main display uses the
connector labeled
1
and the secondary display uses the connector labeled
2
.
! If your Matrox card only has one connector and you’re not using a dual-monitor cable,
this connector is used for your main display.
! If your Matrox card has a DVI and an HD-15 connector,
there are 3 conditions that
determine which connector is used for your main display:
"
If a digital monitor is connected, the DVI connector is used for your main display.
"
If the TV output adapter is connected, the DVI connector is used for your main
display.
"
If no digital monitor or no TV output adapter is connected, the HD-15 connector is
used for your main display.

8 Matrox Graphics Card –User Guide
Software installation
This section describes how to install Matrox software for
Windows 98/Me/2000 /XP or NT 4.0
. (For other operating
systems, see the
Readme file in the root folder of the Matrox
installation CD-ROM.)
Windows 2000/XP or NT 4.0 –
You may need administrator
rights to install certain software. For more information, see
Windows documentation.
1Restart your computer
If you’re using Windows 98/Me/2000
/XP, it detects new
hardware when you restart. If Matrox display drivers haven’t been previously installed,
Windows reports finding a PCI adapter (even if you have an AGP card). Windows prompts
you to install a display driver. Follow the on-screen instructions. (The Matrox Windows
98/Me display driver is in the
Win9x folder of your Matrox installation CD-ROM. The
Matrox Windows 2000/XP display driver is in the
Win2k folder.)
2Install required software
After your computer has restarted, insert (or reinsert)
the Matrox installation CD-ROM in your CD-ROM drive –the setup program automatically
starts.
*
This setup program works with Windows 98/Me/2000
/XP
and NT 4.0, and detects
which operating system you’re using. If the required display software isn’t already installed,
the setup program automatically prompts you to install this software. Follow the on-screen
instructions.
After the required display software is installed, you’re prompted to restart your computer for
changes to take effect. Leave your Matrox CD-ROM in your CD-ROM drive.
3Install optional software After your computer restarts, the setup program shows
you a list of additional items you can install. For each item you want to install, select a list
item, click
Install
, then follow the on-screen instructions.
4Set up your display software
See “Display setup”, page 9.
*IfWindowsdoesn’t automatically start the setup program, you can start it manually from the root folder of the CD-ROM.

Matrox Graphics Card –User Guide 9
Display setup
Windows 98/Me/2000/XP or NT 4.0 –
Your Matrox display driver includes Matrox PowerDesk
software. This software helps you get the most out of your Matrox graphics card. This section has
important information on how to configure your display settings using Matrox PowerDesk software.
Accessing PowerDesk property sheets
Many display controls are on Matrox PowerDesk property sheets. You can identify
Matrox PowerDesk property sheets by the icon appearing on the tab. To access
these property sheets:
! Windows 98/Me/2000/XP –
Right-click your Windows desktop background, then click
Properties # Settings # Advanced
. If you’re using a multi-display desktop, select a
display before clicking
Advanced
.
! Windows NT 4.0 –
Click
Start # Settings # Control Panel # Matrox Display Properties
(double-click).
Also, to quickly access PowerDesk features, click the Matrox QuickDesk icon ( ) on your Windows
taskbar. To see the QuickDesk icon in Windows XP, you may need to click the
Show hidden icons
button ( ) on your Windows taskbar.
Monitor setup
Before changing your display resolution, color palette, or other Matrox PowerDesk settings, make
sure correct software monitor settings are selected. If you have a Plug-and-Play (DDC) monitor, the
correct settings are usually automatically selected. (All digital monitors supported by your Matrox
product are Plug-and-Play.) The following explains how to make sure your monitor settings are okay.
Windows 98/Me/2000/XP –
If you have a Plug-and-Play (DDC) monitor, Windows should
automatically use the correct settings for your monitor. To make sure the correct monitor is
selected in Windows:
1
Right-click your Windows desktop background, then click
Properties # Settings
.
Note:
Multi-display mode is supported under Windows 98/Me/2000/XP and NT 4.0. For
more information on multi-display mode, see Windows 98/Me/2000/XP online help under
“Multiple Display support”and see “DualHead Multi-Display setup”, page 10.
WA R N I N G :
If incorrect software monitor settings are applied,
some
monitors can be
permanently damaged. For more information, see your monitor manual.

10 Matrox Graphics Card –User Guide
2 Depending on what version of Windows you have, click
Change Display Type
, or
Advanced Properties
#
Monitor
, or
Advanced
#
Monitor
. If you’re using a multi-display
desktop, select a display before clicking
Advanced
.
3 If the monitor name listed doesn’t match your monitor, click the
Change
button to select
a new monitor name. Follow the on-screen instructions.
For more information on Windows monitor settings, see Windows documentation.
If you want to customize your Windows monitor settings (analog monitors only):
1 Access the PowerDesk
Monitor Settings
property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2 Depending on what you want to do, click one of the buttons in the
Monitor settings
selection method
box, then follow the on-screen instructions.
Windows NT 4.0 (analog monitors only) –
1 Access the Matrox PowerDesk
Monitor
property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
If you have a Plug-and-Play monitor:
Make sure the
Plug-and-Play (DDC) monitor
button is
selected. If so, the Matrox display driver
automatically
uses the correct settings for your
monitor. If not, click this button, then click
Apply
.
If you don’t have a Plug-and-Play monitor:
See if the
Default monitor (60 Hz)
button is selected. If
so, use the Matrox monitor selection method. For more information on Matrox monitor
selection, see Matrox PowerDesk online documentation.
DualHead Multi-Display setup
If your Matrox graphics card has a second monitor connector, you can enable a second display (for
example, a computer monitor or a TV) as part of your Windows desktop. This is the Matrox
DualHead Multi-Display feature. To use this feature:
Windows 98/Me/2000/XP –
When you first restart your computer, you’ll be prompted to
enable the DualHead Multi-Display feature. Follow the on-screen instructions.
To change DualHead settings, access the PowerDesk
DualHead
property sheet (see “Accessing
PowerDesk property sheets”, page 9). For more information, see the online help.
Windows NT 4.0 –
1
Access the Matrox PowerDesk
DualHead
property sheet (see “Accessing PowerDesk
property sheets”, page 9).

Matrox Graphics Card –User Guide 11
2 Select the
DualHead Multi-Display
option button.
3 Click
OK
#
Yes
to restart your computer and for changes to take effect.
4 Access the Matrox PowerDesk
Settings
property sheet (see “Accessing PowerDesk
property sheets”, page 9).
5 Click
Multi-Display Desktop
( ).
6 Move the
Desktop area
slider to adjust your multi-display desktop, then click
OK
to
accept your changes.
Other DualHead features
If your Matrox graphics card has a second monitor connector, you can also use these features:
Windows 98/Me/2000/XP or NT 4.0 –
! DualHead Clone
–View a copy of your main display on your secondary display. Each
display can use different monitor settings (refresh rates).
! DualHead Zoom
–Use your secondary display to view a zoomed-in portion of your main
display.
Windows 98/Me/2000/XP –
!
DualHead DVDMax
*
–Play digital video in a window on your main display and, at the
same time, view that video full-screen on your secondary display.
Note:
In multi-display mode under Windows NT 4.0, the same display resolution and color
palette is used for each display.
*IfyouhaveaPCI G450-based graphics card, this feature may not be supported with computers that don’t have Intel chipsets.
Note:
You can also use your main and secondary displays for two distinct views in games that
use the DualHead Multi-Display feature. For more information on games that use this
feature, see the Matrox Web site (www.matrox.com/mga).

12 Matrox Graphics Card –User Guide
More PowerDesk information
For more information on Matrox PowerDesk:
Windows 98/Me/2000/XP or NT 4.0 –
!
For context-sensitive help where available, click the “”icon in the title bar, then click
the item you want help on. Right-click a help topic for a pop-up menu that lets you print
or copy it. (Some help topics are only available through context-sensitive help.)
Windows 98/Me/2000/XP –
!
Access the PowerDesk
Information
property sheet (see “Accessing PowerDesk property
sheets”, page 9), then click
Help
or
View Readme File
.
Windows NT 4.0 –
!
Access the Matrox PowerDesk
Information
property sheet (see “Accessing PowerDesk
property sheets”, page 9).
!
Click the Matrox QuickDesk icon ( ) on your Windows taskbar, then click
Help #
PowerDesk Guide
or
Help # View Readme File
.

Matrox Graphics Card –User Guide 13
Troubleshooting
Basic procedures
This section explains basic procedures that are referred to by some troubleshooting items in this
guide.
Restarting in safe mode
What follows is information on how to restart your computer in safe mode (or VGA mode ).
If your primary display is
usable
:
Windows 98/Me/2000/XP or NT 4.0 –
1
Restart your computer:
" Windows 98/Me/2000/XP –
Click
Start # Shut Down # Restart # OK
.
" Windows NT 4.0 –
Click
Start
#
Shut Down
#
Restart your computer
#
Yes
.
2
Windows 98/Me/2000/XP – Before
Windows starts, press [F8] for the Windows startup
menu to appear. (If [F8] doesn’t work, instead try pressing and holding [Ctrl] before
Windows starts.)
3
Select “safe mode”or “VGA mode”, then press [Enter].
If your primary display is
unusable
:
Windows 98/Me –
1
Press [Ctrl]+[Alt]+[Del] twice to restart your computer.
2
Before
Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]
doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)
3
Select “safe mode”, then press [Enter].
Windows 2000/XP –
1
Press [Ctrl]+[Alt]+[Del]
#
[Tab]
#
[Tab]
#
[Enter]
#
[
$
] (down arrow)
#
[Enter] to
restart your computer.
2
Before
Windows starts, press [F8] for the Windows startup menu to appear.
3
Select “safe mode”, then press [Enter].
Windows NT 4.0 –
1
Press [Ctrl]+[Alt]+[Del]
#
[Tab]
#
[Tab]
#
[Enter]
#
[
$
] (down arrow)
#
[Enter] to
restart your computer.

14 Matrox Graphics Card –User Guide
2 From the startup menu, choose Windows “
VGA mode
”.
Main troubleshooting
This section addresses possible problems that could prevent you from using your computer.
Problem Computer doesn’t display information or boot after Matrox card is installed
1Cause
Your Matrox card may not be properly installed.
1Solution
Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information, see “Hardware installation”, page 2.
2Cause
There may be an unsupported graphics adapter in your computer. (For Matrox multi-display
mode
in Windows NT, all graphics cards in your computer must be Matrox cards supported
by the display driver.)
1Solution
If an unsupported graphics card is plugged into an expansion slot, remove it.
2Solution
If a graphics adapter is built into your computer motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual for
instructions on how to disable your computer’s built-in graphics adapter.
3Cause
Your computer BIOS (Basic Input/Output System) may not be up to date. For more
information on your computer BIOS, see your system manual.
1Solution
Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
4Cause
The BIOS of your Matrox graphics card may need to be updated or restored.
1Solution
For advanced users –
If you have another VGA-compatible graphics card (ISA or PCI), you
can try resetting the BIOS of your Matrox graphics card.
1
Turn off your computer and insert the other graphics card into an expansion slot. For
more information on expansion slots, see “Choose an expansion slot”, page 3.
2
Plug your monitor into the other graphics card and restart your computer.

Matrox Graphics Card –User Guide 15
3
Make sure
Matrox System Utilities
are installed on your computer. (These can be
installed from your Matrox CD-ROM.)
4
Windows 98/Me/2000/XP or NT 4.0 –
Click
Start # Run
, type c:\matrox\util\pbioswin ,
then click
OK
. Follow the on-screen instructions.
DOS –
Restart your computer in DOS mode, then type:
cd c:\matrox\util [Enter]
upbiosdos [Enter]
5
Turn off your computer, remove the other graphics card, then plug your monitor into
your Matrox graphics card.
6
Restart your computer.
Problem Wrong color balance, screen image off-center, or no picture at all
1Cause
Your monitor video controls may be improperly set.
1Solution
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
2Cause
Your monitor may not be properly connected.
1Solution
Make sure your monitor is properly connected to the correct connector on your Matrox
graphics card (see “Connection setup”, page 4).
2Solution
Make sure the monitor power cable is firmly in place.
Note:
Make sure your computer uses the other graphics card to control your primary
display. The graphics card that controls your primary display is the one that first displays
information when you restart your computer. (A DualHead-supporting graphics card
may display this startup information on both of its displays at the same time.)
Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI, or AGP
–see “Choose an expansion slot”, page 3) of each graphics card help determine which
graphics card controls your primary display.
To control which graphics card is used for your primary display, you may be able to
change the configuration of your computer BIOS. For information on how to change
your computer BIOS settings, see your system manual.

16 Matrox Graphics Card –User Guide
3Solution
Make sure the connection to the back of the monitor is firmly in place.
If your monitor uses BNC input, make
sure the Red (
R
), Green (
G
), Blue (
B
),
Horizontal Sync (
HSYNC
–white or gray
wire), and Vertical Sync (
VSYNC
–black
wire) connections are firmly in place and
plugged into the correct input.
3Cause
If your monitor uses BNC input, one or more connection settings may be incorrect.
1Solution
Set each of your monitor RGB input and sync switches (if available) to 75 ohms, with the
sync set to “external”. These controls are usually switches on the back of your monitor.
4Cause
If display problems occur after the startup screen of your operating system, your software
monitor settings may be incorrect.
1Solution
Make sure correct software monitor settings are selected.
If your primary display is still usable, see “Monitor setup”, page 9. Otherwise, see the next
troubleshooting item.
Problem After the startup screen, or after display settings are changed,
the screen image is garbled or unusable
(blank screen, rolling or overlapping screen images)
1Cause
The Matrox display driver may be trying to use settings your monitor doesn’t support. This
can happen if a monitor was never selected in the software and the display resolution was
changed to one your monitor doesn’t support, or if the monitor connected to your computer
was changed without changing it in the software.
1Solution
Windows 98/Me/2000/XP –
1
If your primary display is unusable, restart your computer in safe mode (see “Restarting
in safe mode”, page 13).
2
Right-click the Windows desktop background, then click
Properties # Settings
.
3
Move the
Screen area
(Windows 98/Me/2000) or
Screen Resolution
(Windows XP)
slider down to its lowest setting, then click
OK
.
4
Restart your computer normally.
Bayonet Nut Connect (BNC)
WA R N I N G:
If incorrect software monitor settings are applied,
some
monitors can be
permanently damaged. For more information, see your monitor manual.

Matrox Graphics Card –User Guide 17
5 Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 9).
6 Make sure you’re not using inappropriate monitor setting customizations: Access the
PowerDesk
Monitor Settings
property sheet (see “Accessing PowerDesk property sheets”,
page 9), then click
Delete all customizations
.
7 Restore your original display settings (see steps 2and 3).
Windows NT 4.0 –
1
If your primary display is unusable, restart your computer in VGA mode (see “Restarting
in safe mode”, page 13).
2
Right-click the Windows desktop background, then click
Properties # Settings
.
Windows may prompt you that the display settings are incorrect for the current mode;
click
OK
to continue.
3
Move the
Desktop area
slider down to its lowest setting, then click
OK
.
4
Restart your computer normally.
5
Select a monitor with the Matrox PowerDesk
Monitor
property sheet, then adjust your
display settings. For more information, see the Matrox PowerDesk online
documentation.
2Cause
Files on your system may have been deleted or corrupted.
1Solution
Remove, then restore Matrox software:
Windows 98/Me/2000/XP or NT 4.0 –
1
If your primary display is unusable, restart your computer in safe mode or VGA mode
(see “Restarting in safe mode”, page 13).
2
To remove Matrox software:
" Windows 98/Me –
Click
Start # Settings # Control Panel # Add/Remove Programs
(double-click)
# Matrox Graphics Software (remove only) # Add/Remove # Yes
.
Note:
In multi-display mode (see “DualHead Multi-Display setup”), each monitor has its
own monitor settings (refresh rates).
Note:
Before removing software, make sure you have all the necessary files to reinstall
software that may still be needed. Also, make sure the display driver you reinstall supports
all
Matrox products in your computer.

18 Matrox Graphics Card –User Guide
" Windows 2000 –
Click
Start # Settings # Control Panel # Add/Remove Programs
(double-click)
#
Matrox Graphics Software (remove only)
#
Change/Remove
#
Yes
.
" Windows XP –
Click
Start # Control Panel* # Add or Remove Programs # Matrox
Graphics Software (remove only)
# Change/Remove # Yes
.
"
Windows NT 4.0 –
Click
Settings # Control Panel # Add/Remove Programs
(double-click)
# Install/Uninstall # Matrox Graphics Software (remove only) #
Add/Remove # Yes
.
3
After removing Matrox software, install the latest display driver for your Matrox graphics
card. You may also need to reinstall other Matrox software.
Note: Windows 2000/XP –
You may need administrator rights to remove certain software.
For more information, see Windows documentation.
*Note: Windows XP –
This guide assumes you’re using the default “category view”with your
Windows Control Panel. If you’re not using “category view”(that is, you’re using the “classic
view”), directions for using the Control Panel are the same as those for Windows 2000.

Matrox Graphics Card –User Guide 19
More information
We provide additional documentation in help files, Readme files, and Adobe Acrobat PDF (Portable
Document Format) files. To view or print PDF files, use the
Acrobat Reader
program, which you can
install from the Matrox installation CD-ROM. This guide is available on the CD-ROM as a PDF file
(
Doc\English\Guide\Guide_en.pdf ).
The online version of this guide has additional information, including the following sections: “TV
output”, “Extra troubleshooting”, “Display information”, “Hardware information”, “Customer
support”, “Warranty”, and “Software license agreement”. The “Extra troubleshooting”section
includes more information on the following problems:
"Can’t use Windows, Windows reports a
configuration error, and/or can’t install or uninstall
Matrox display driver
"Monitor settings aren’t automatically detected
"After game for Windows 98/Me/2000/XP starts,
monitor doesn’t display properly
"Setup program reports an IRQ problem
"Game for Windows 98/Me/2000/XP doesn’t start or
runs slower than normal
"After restarting computer, Windows 98/Me warns
that the graphics card isn’t configured correctly
"Using multiple displays under Windows
98/Me/2000/XP or NT 4.0, program doesn’t work
with main graphics card
"Not all graphics cards in the computer are fully
supported
"In multi-display mode, displays aren’t numbered
consecutively
"Screen image defects appear, program doesn’t run
properly, or Windows doesn’t work properly
"Program window or dialog box doesn’t appear on
screen
"Display on digital monitor appears blurry or uses
only a portion of the screen
"Video file playback is jerky (skipping frames)
"Can’t view video
"Mouse pointer flickers or disappears when it’s over
a video window
"DVD video playback is jerky (skipping frames)
"Can’t play certain DVD videos
"Can’t record DVD video
"TV image is garbled or unusable
"Computer text is hard to read with a TV
"Poor TV or video recorder image quality
"Can’t record video with a video recorder
"Video appears stretched or squished on a TV
"Sound doesn’t record, video files play back with no
sound, or sound output is distorted or too loud
Note:
Be sure to check for any last-minute release notes at the end of this manual and in the
Matrox CD-ROM
Readme file. Also, check the Matrox Web site (www.matrox.com/mga) for
the latest Matrox software, technical support, and product information.

20 Matrox Graphics Card –User Guide
TV output
If your Matrox graphics card has a second monitor connector,
you can use the TV output adapter to connect a TV or video
recorder to view or record the secondary display of your
Matrox graphics card. If a TV output adapter wasn’t included
with your Matrox product, you can purchase it separately (see
http://shopmatrox.com). This section describes how to use the
TV output feature.
Connection setup
1Turn of f co mputer
Windows 98/Me/2000
/XP
or NT 4.0 –
To shut down your computer, click
Start # Shut Down
# Shut down # OK
, then turn off your computer.
2Attach TV adapter
Attach the TV output adapter to the
secondary connector of your graphics
card or to the connector labeled
2
on
your dual-monitor cable.
Note:
TV output isn’t supported with full-screen DOS display modes (for example, the
information you see before Windows starts) or with standard VGA mode (for example, when
you restart Windows in “safe mode”). Older programs may use these display modes. While
one of these display modes is in use, your TV displays nothing (black).
TV output adapter
WA R N I N G :
Don’t change monitor connections while your computer is turned on. While
your computer is turned on, it may be using monitor settings that are specific to the current
monitor connections.
If a display device (monitor, TV or video recorder) is connected while your computer is using
settings intended for another display device, the display of the new device may be garbled or
unusable.
Some
devices may be permanently damaged if incorrect settings are used.
TV output
adapter
Matrox card
Secondary
connector