Matrox MDM-XENPRO User manual

20072-301-0110
2010.06.28
Matrox Xenia Series
Xenia • Xenia Pro
User Guide
ENGLISH

2 Matrox Xenia Series – User Guide
About this user guide
Your Matrox user guide provides information on installing and using your Matrox hardware. For
information on Matrox PowerDesk software features and options, see the help file included with your
PowerDesk software.
Using this guide
This guide assumes you’re familiar with basic functions like click, right-click and double-click, and
that you’re familiar with the basics of the operating system you’re using. Also, we use the following
conventions:
 Bold for headings and for references to text that appears on-screen.
 Italics for emphasis, file names, paths, publication titles, and new terms.
 Keyboard keys in square brackets, with a plus sign separating keys that you press
simultaneously. For example: press [Ctrl]+[Alt]+[Del] to start Windows Task Manager.
 Arrows (“ Æ ”) to separate ordered directions. For example, “click OK Æ Close Æ OK ” is
the same as “click
OK , then click Close, then click OK ”.
 Green for cross-references. If you’re viewing online, click green text to jump to what’s
being referenced.
More information
We provide additional information in help and Readme files. Be sure to check for any last-minute
release notes included with your product.
Note: This guide has references specific to version 2.09.01 or later of the Matrox display
driver. If you’re using a previous version of the Matrox display driver, certain references in
this guide may not reflect the software you have.

Matrox Xenia Series – User Guide 3
Overview
Your Matrox Xenia Series product is designed to use up to 3 high-resolution digital displays at a time –
1 Navigation Console and 2 Imaging Displays. With its high image quality, sharp grayscale and color
output, and multi-display support, this product can be used for a range of medical applications,
including PACS (Picture Archiving and Communication Systems), CR (Computed Radiography),
and DR (Digital Radiography).
Hardware supplied
*
Software available (for Windows 7/Vista/XP)
 Matrox PowerDesk – to use your Matrox product
Installation overview
To install your Matrox product:
1 Install the Matrox card – see “Hardware installation”, page 5.
2 Connect your monitors – see “Connection setup”, page 8.
Matrox card Dual-monitor cable
(LFH-60 to DVI)
* The hardware supplied with your Matrox product may vary depending on the SKU or part number of your product. For more
information, contact your Matrox representative.
Note: If your Matrox product is already partially or fully installed on your computer, some
or all the installation information in this guide may not apply to you. However, this
information may be useful if you need to reinstall your Matrox product.

4 Matrox Xenia Series – User Guide
3 Install the software – To obtain a display driver for your Matrox product, contact your
Matrox representative.
4 Set up the software – see “Display setup”, page 11.

Matrox Xenia Series – User Guide 5
Hardware installation
This section describes how to install your Matrox card. If your Matrox card is already installed in your
computer, skip to “Connection setup”, page 8. For information specific to your computer, like how to
remove its cover, see your system manual.
1 Open your computer and
remove your existing graphics
card
*
If a graphics card isn’t already installed in
your computer, skip to step 2.
a Using Programs and Features
(Windows 7/Vista) or
Add/Remove
Programs
(Windows XP) in the
Windows
Control Panel , remove any
currently installed display drivers.
Restart your computer for the changes
to take effect.
After your computer restarts, you’re
prompted to install drivers for the new
graphics hardware detected. Click
Cancel .
b Turn off your computer and all peripherals such as your monitor or printer.
WARNING: To avoid personal injury and to prevent damage to your computer or Matrox
hardware, turn off your computer, unplug it, and then wait for it to cool before you install
your Matrox product and touch any of the internal parts of your computer.
While your computer is turned off but still plugged in, some electrical current is supplied
to the motherboard. This current may prevent newly installed hardware from working
properly.
Also, static electricity can severely damage electronic parts. Before touching any electronic
parts, drain static electricity from your body (for example, by touching the metal frame of
your computer). When handling a card, carefully hold it by its edges and avoid touching
its circuitry.
* With multi-display mode, you may be able to use your existing graphics card. For Windows XP, see Windows online help under
“Install additional monitors”. For Windows Vista, see Windows online help under “Add a second monitor”.

6 Matrox Xenia Series – User Guide
c Open the computer and remove your existing graphics card (if any). (If graphics
hardware is built into the motherboard of your computer, you may need to disable it
manually. For more information, see your system manual.)
2 Choose an expansion slot
Most computers have different types of
expansion slots. Choose a PCI Express ×16
(PCIe) slot for your Matrox card. Your
system manual should identify the location
of each type of expansion slot in your
computer.
(64-bit)
(Back of computer)
(32-bit)
PCI Express
slots
(×16)
(×1)
PCI slots
WAR NING: Inserting your Matrox card
into the wrong type of slot could damage
your card, your computer, or both.
×16
×1 ×4 ×8
PCI Express card
64-bit
32-bit
PCI card

Matrox Xenia Series – User Guide 7
3 Insert your Matrox card
a Position your Matrox card over the
expansion slot you’ve chosen.
b Push the card in firmly and evenly until
it’s fully seated in the slot.
c Secure the bracket of your Matrox card
to the computer frame.
Your Matrox card is now installed. Before restarting your computer, connect your monitor or
monitors (see “Connection setup”, page 8).
After connecting, restart your computer and install your
Matrox software (see “Software setup”, page 11).

8 Matrox Xenia Series – User Guide
Connection setup
This section describes how to connect monitors to your Matrox product.
Note: Your Matrox dual-monitor cable supports only digital monitors. If analog monitors
are connected to the dual-monitor cable, the two displays remain blank (black).
WAR NING: Don’t change monitor connections while your computer is turned on. While
your computer is turned on, it may be using monitor settings that are specific to the
current monitor connections.
Some devices may be permanently damaged if incorrect
settings are used.
Note: Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
Note: To c o n n e c t a digital monitor (a
monitor that uses digital input, usually a
flat panel monitor) to your Matrox
product, your monitor must have a DVI
connector.
Some monitors with DVI connectors
support both digital and analog input. If
you’re using one of these monitors with
your Matrox product, make sure it’s configured to use the correct type of input. For more
information, see your monitor documentation.
DVI connector
(DVI-D: digital)
HD-15 connector (analog)
DVI connector
(DVI-I: analog/digital)

Matrox Xenia Series – User Guide 9
Connector overview
Step-by-step connection setup
The following describes how to connect analog or digital monitors to your Matrox product.
1 Connect the navigation console
(optional)
Connect your navigation console directly to
the main connector (
A ) on your Matrox
card.
Dual-monitor cable
Digital imaging
connector (
1 )
Monitor connector
(HD-15)
Digital imaging
connector (
2 )
DVI to HD-15
adapter
Monitor connector
(DVI)
Main
connector (
A )
Secondary
connector (
B )
Monitor connector (DVI)

10 Matrox Xenia Series – User Guide
If your monitor has an HD-15 connector,
use a DVI to HD-15 adapter (sold
separately) to connect your monitor to the
main connector.
2 Attach the dual-monitor cable
Attach your dual-monitor cable to the
secondary connector (
B ) on your Matrox
card. Make sure the connectors are properly
fastened.
3 Connect the digital imaging
displays
Connect your first digital imaging display to the DVI connector labeled 1 of the dual-monitor
cable.
Connect your second digital imaging display to the DVI connector labeled
2 of the
dual-monitor cable.
Your Matrox card is now installed. Restart your computer and install your Matrox software (see
“Software setup”, page 11).
Note: While using an analog monitor,
certain limitations may apply. Specifically,
certain features are supported only while
using a digital monitor.
Monitor connector
(HD-15)
DVI to HD-15
adapter
Dual-monitor cable
WAR NING: To avoid damaging the LFH-60 connector
on your dual-monitor cable or on your graphics card,
carefully insert the connector on your dual-monitor cable
as straight as possible into the connector on your graphics
card. Specifically, inserting the connectors into each other
at an angle is likely to bend and damage the pins on the
connector of the dual-monitor cable.
Note: Your Matrox dual-monitor cable
supports only digital monitors.
Monitor connector
(DVI)

Matrox Xenia Series – User Guide 11
Display setup
Your Matrox display driver includes Matrox PowerDesk software. This software helps you get the
most out of your Matrox card. This section has important information on how to install your Matrox
software and configure your display settings using Matrox PowerDesk software.
Software setup
Your system vendor may have provided an installation CD-ROM containing your Matrox display
driver and software. To install your Matrox display driver and software, insert the installation CD-
ROM in your CD-ROM drive – the CD-ROM installation program automatically starts. Follow the
on-screen instructions.
If a CD-ROM wasn’t provided, contact your system vendor to obtain a Matrox display driver for your
Matrox product.
Accessing PowerDesk
Many display controls are available through Matrox PowerDesk.
To a c ce s s M a t r ox Po w e r De s k :
Windows 7/Vista/XP –
 Click Start Æ All programs (or Programs ) Æ Matrox Graphics Æ Matrox PowerDesk .
 Right-click your Windows desktop and select Launch Matrox PowerDesk .
For more information, see Matrox PowerDesk help.
Monitor setup
Before changing your display resolution, color palette, or other Matrox PowerDesk settings, make
sure correct software monitor settings are selected. If you have a Plug-and-Play (DDC) monitor,
correct settings are usually automatically selected. The following explains how to make sure your
monitor settings are okay.
Note: Windows 7/Vista/XP – You may need administrator rights to install certain software. For
information on administrator rights, see Windows documentation.

12 Matrox Xenia Series – User Guide
If you have a Plug-and-Play (DDC) monitor, Windows should automatically use correct
settings for your monitor. To make sure the correct monitor is selected in Windows:
Windows 7 –
1 Right-click your Windows desktop background, then click Screen resolution Æ
Advanced settings Æ Monitor . If you’re using a multi-display desktop, select a display
before clicking
Advanced settings .
2 If the monitor name listed isn’t Generic PnP Monitor or doesn’t match your monitor,
click
Properties Æ Driver Æ Update Driver . Follow the on-screen instructions.
3 If you’re using a multi-display desktop, repeat steps 1–2for each display in your
Windows desktop.
Windows Vista –
1 Right-click your Windows desktop background, then click Personalize Æ Display
Settings
Æ Advanced Settings Æ Monitor . If you’re using a multi-display desktop, select
a display before clicking
Advanced Settings .
2 If the monitor name listed isn’t Generic PnP Monitor or doesn’t match your monitor,
click
Properties Æ Driver Æ Update Driver . Follow the on-screen instructions.
3 If you’re using a multi-display desktop, repeat steps 1–2for each display in your
Windows desktop.
Windows XP –
1 Right-click your Windows desktop background, then click Properties Æ Settings Æ
Advanced Æ Monitor . If you’re using a multi-display desktop, select a display before
clicking
Advanced .
2 If the monitor name listed isn’t Plug-and-Play or doesn’t match your monitor, click
Properties Æ Driver Æ Update driver . Follow the on-screen instructions.
3 If you’re using a multi-display desktop, repeat steps 1–2for each display in your
Windows desktop.
For more information on Windows monitor settings, see Windows documentation.
WAR NING: If incorrect software monitor settings are applied or if certain software
features are used (such as the Matrox
Mode management feature), some monitors can be
permanently damaged. For more information, see your monitor manual or contact your
monitor vendor.
Note: Windows 7/Vista/XP – You may need administrator rights to change certain settings.
For more information, see Windows documentation.

Matrox Xenia Series – User Guide 13
Portrait monitor setup
Most standard monitors are landscape monitors – that is, they’re wider
than tall.
Portrait monitors are taller than wide. Different models of
portrait monitors may have different types of support for this orientation.
Some portrait monitors support portrait mode by rotating the monitor
signal and reporting support for portrait display resolutions to the
graphics hardware. For most monitors, the display resolutions supported
are automatically detected and used by the Matrox display driver.
If your monitor supports
both portrait and landscape orientations, it may
have one connector for landscape mode and one for portrait mode. Which connector you use
determines whether portrait or landscape mode is used. For more information, see your monitor
documentation. Before changing your connection setup, always shut down your computer.
Some portrait monitors are merely landscape monitors physically rotated 90 degrees. These monitors
don’t rotate the monitor signal and don’t report support for portrait resolutions. In this case, use
Matrox software to rotate the display to match the monitor orientation.
To rotate your display with Matrox software:
Windows 7/Vista/XP –
1 From the main PowerDesk interface (see “Accessing PowerDesk”, page 11), click
Multi-Display Setup .
2 Select the display you want to configure.
3 Next to Rotation , select the degree of rotation for your display.
4 Click OK or Apply for your changes to take effect.
Multi-display setup
To set up multi-display mode:
Windows 7/Vista/XP –
1 From the main PowerDesk interface (see “Accessing PowerDesk”, page 11), click
Multi-Display Setup .
2 Under Basic configurations , select the multi-display setup you want to use.
3 Click OK or Apply for your changes to take effect.

14 Matrox Xenia Series – User Guide
Accessing Matrox PowerDesk help
For information on Matrox PowerDesk software features and options, see the help file included with
your PowerDesk software.
While using Matrox PowerDesk software, you can access the help file in several ways:
 From the main PowerDesk interface, click Help and Troubleshooting Æ PowerDesk help .
 For information on a specific feature or control on a page, click the Help button ( )
on that page.
 To find all topics that contain specific words, use the Search tab in the navigation
window of the help file.

Matrox Xenia Series – User Guide 15
Troubleshooting
Basic procedures
This section explains basic procedures that are referred to by some troubleshooting items in this
guide.
Restarting in VGA mode
Windows 7/Vista/XP – To restart your computer in VGA mode :
1 Windows 7/Vista – Click Start , point to the arrow ( ), then select Restart to restart
your computer.
Windows Vista/XP – Click Start Æ Shut Down * Æ Restart Æ OK * to restart your
computer. (* Depending on your version and configuration of Windows, this part of the
step may not be necessary.)
If your primary monitor is unusable, see your system manual for information on how to
restart your computer using a hardware control.
2 Before Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]
doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)
3 Select “VGA mode” (or “Low resolution video”), then press [Enter].
Main troubleshooting
This section addresses possible problems that could prevent you from using your computer.
Problem Computer doesn’t display information or boot after Matrox card is
installed
1
Cause Your Matrox card may not be properly installed.
1
Solution Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information, see “Hardware installation”, page 5.
Note: If your system stops responding while it’s in VGA mode, select “Safe mode”
instead.

16 Matrox Xenia Series – User Guide
2
Cause If you have more than one PCIe × 16 slot, your graphics card may be using a slot wired
electronically to support PCIe
× 1, × 4, or × 8 speeds.
1
Solution Try moving your PCIe card to another PCIe slot in your computer. For more information on
the PCIe support of your system, see your system manual.
3
Cause There may be unsupported graphics hardware in your computer.
1
Solution If an unsupported graphics card is plugged into an expansion slot, remove it.
2
Solution If graphics hardware is built into your computer motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual for
instructions on how to disable your computer’s built-in graphics hardware.
4
Cause Your computer BIOS (Basic Input/Output System) settings may be incorrect.
1
Solution Change your BIOS settings. For more information on your computer BIOS, see your system
manual.
5
Cause Your computer BIOS may not be up to date. For more information on your computer BIOS,
see your system manual.
1
Solution Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
6
Cause The BIOS of your Matrox card may need to be updated or restored.
1
Solution For advanced users – If you have another VGA-compatible graphics card, you can try
resetting the BIOS of your Matrox card.
1 Turn off your computer and insert the other graphics card into an expansion slot. For
more information on expansion slots, see “Choose an expansion slot”, page 6.
2 Plug your monitor into the other graphics card and restart your computer.
3 Install Matrox System Utilities. To obtain this software, contact your Matrox dealer.
4 Click Start Æ Run , type d:\SysUtils . You will need to use the PBIOSWin program to
update the BIOS of your Matrox card. For more information on how to use this program,
contact your Matrox dealer.
5 Turn off your computer, remove the other graphics card, then plug your monitor into
your Matrox card.
6 Restart your computer.

Matrox Xenia Series – User Guide 17
Problem Wrong color balance, screen image off-center, or no picture at all
1
Cause Your monitor video controls may be improperly set.
1
Solution Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
2
Cause Your monitor may not be properly connected.
1
Solution Make sure you’re using the correct connectors (see “Connection setup”, page 8) and that all
connectors are properly fastened.
2
Solution Make sure the monitor power cable is firmly in place.
3
Solution Make sure the connection to the back of the monitor is firmly in place.
3
Cause If display problems occur after the startup screen of your operating system, your software
monitor settings may be incorrect.
1
Solution Make sure correct software monitor settings are selected.
If your primary display is still usable, see “Monitor setup”, page 11. Otherwise, see the next
troubleshooting item.
4
Cause Your monitor may not be properly calibrated.
1
Solution Make sure your monitor is calibrated for the gray palette you’re using.
5
Cause If your monitor supports multiple input sources (analog/digital), it may be configured to use
the wrong source.
1
Solution Make sure your monitor is using the correct input source. For more information on selecting
the input source for your monitor, see your monitor documentation.
Note: Make sure your computer uses the other graphics card to control your primary
display. The graphics card that controls your primary display is the one that first displays
information when you restart your computer.
Your computer BIOS (Basic Input/Output System) and the slot type (see “Choose an
expansion slot”, page 6) of each graphics card help determine which graphics card controls
your primary display.
To control which graphics card is used for your primary display, you may be able to change
the configuration of your computer BIOS. For information on how to change your
computer BIOS settings, see your system manual.

18 Matrox Xenia Series – User Guide
2
Solution Change your connection setup to use a different input source. For more information, see
“Connection setup”, page 8.
Problem After the startup screen, or after display settings are changed, the
screen image is garbled or unusable
(blank screen, rolling or overlapping screen images)
1
Cause Analog monitors only – The Matrox display driver may be trying to use settings your
monitor doesn’t support. This can happen if a monitor was never selected in the software and
the display resolution was changed to one your monitor doesn’t support, or if the monitor
connected to your computer was changed without changing it in the software.
1
Solution Make sure your monitor supports the display mode currently in use. After installing your
Matrox product, your system uses either the preferred display mode for your monitor or a
display mode of 800
×600 at 60 Hz.
2
Solution If none of your displays are available, reinstall your Matrox display driver. For more
information on reinstalling your display driver, see the following solution.
2
Cause Files on your system may have been deleted or corrupted.
1
Solution Uninstall, then reinstall Matrox software:
Windows 7/Vista/XP –
1 If your primary display is unusable, restart your computer in VGA mode (see “Restarting
in VGA mode”, page 15).
WAR NING: If incorrect software monitor settings are applied, some monitors can be
permanently damaged. For more information, see your monitor manual.
Note: Before uninstalling software, make sure you have all the necessary files to reinstall
software that may still be needed. Also, make sure the display driver you reinstall supports
all Matrox products in your computer.
Note: Windows 7/Vista/XP – You may need administrator rights to remove certain
software. For more information, see Windows documentation.

Matrox Xenia Series – User Guide 19
2 To uninstall Matrox software:
Windows 7 /Vista –
a Click Start Æ Settings * Æ Control Panel Æ Programs * Æ Programs and Features Æ
Matrox PowerDesk Æ Uninstall Æ Yes . (* Depending on your version and
configuration of Windows, this part of the step may not be necessary.)
b Click Matrox Driver Æ Uninstall/Change Æ Yes .
Windows XP –
a Click Start Æ Settings * Æ Control Panel Æ Add/Remove Programs (double-click*)
Æ Matrox PowerDesk Æ Change/Remove Æ Yes . (* Depending on your version and
configuration of Windows, this part of the step may not be necessary.)
b Click Matrox Driver Æ Change/Remove Æ Yes .
3 Restart your computer for the changes to take effect.
4 After your computer has restarted, install the latest display driver for your Matrox card.
You may also need to reinstall other Matrox software.
Extra troubleshooting
The following are extra troubleshooting items related to graphics hardware.
Problem Can’t select one or more display resolutions supported by your
monitor
1
Cause Windows 7/Vista/XP – Windows may be disabling display resolutions that it can’t detect as
supported by your monitor.
1
Solution Install the latest monitor software from your monitor manufacturer.
2
Solution Change Windows monitor settings:
Windows 7 –
1 Right-click your Windows desktop background, then click Screen resolution .
2 If you’re using a multi-display desktop, select a display.
3 Click Advanced settings Æ Monitor , disable Hide modes that this monitor cannot
display
, then click OK Æ OK .
Windows Vista –
1 Right-click your Windows desktop background, then click Personalize Æ Display
settings
.

20 Matrox Xenia Series – User Guide
2 If you’re using a multi-display desktop, select a display.
3 Click Advanced settings Æ Monitor , disable Hide modes that this monitor cannot
display
, then click OK Æ OK .
Windows XP –
1 Right-click your Windows desktop background, then click Properties Æ Settings .
2 If you’re using a multi-display desktop, select a display.
3 Click Advanced Æ Monitor , disable Hide modes that this monitor cannot display , then
click
OK Æ OK .
Problem Can’t use Windows, Windows reports a configuration error, and/or
can’t install or uninstall Matrox display driver
1
Cause The problem may be specific to the motherboard in your computer.
1
Solution There may be a software update available for your motherboard. To find out what
motherboard model your computer is using, see your system manual. For more information,
contact the maker of your motherboard or computer. Many motherboard or computer
manufacturers have software updates available on their Web site.
2
Cause Files on your system may have been deleted or corrupted.
1
Solution Uninstall, then reinstall Matrox software. For more information, see page 19.
Problem Monitor settings aren’t automatically detected
1
Cause If a monitor was changed or added while Windows was running, the new monitor may not
be detected by the software.
1
Solution Restart your computer. If your monitor is a Plug-and-Play monitor, it should be
automatically detected by the software.
Note: Windows 7/Vista/XP – You may need administrator rights to change certain
software settings. For more information, see Windows documentation.
WAR NING: If incorrect software monitor settings are used, your display may become
unusable and
some monitors can be permanently damaged. For more information, see
your monitor manual.