MedicalAlert Mytrex LTE User manual

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SETUP GUIDE
Mytrex LTE
SETUP GUIDE

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SETUP GUIDE
Welcome to the Medical Alert Family!
Enclosed you will find your Medical Alert Monitoring
Service Agreement filled out with the information
provided at the time of your order. Please review
the agreement carefully to ensure its accuracy.
If updates are needed, please call us at
1-800-906-0872.
Please sign and date the Monitoring Service
Agreement where indicated and return it in the
postage paid envelope. You may keep the second
copy for your records.
Please fill out the enclosed Medical Information
Card and place it on your refrigerator for a quick
reference in case of an emergency.
Thank you for choosing Medical Alert!
TABLE OF CONTENTS
2Welcome to
Medical Alert
3What’s Included
4Setting Up Your
System
Test Your Device
5Using Your System
8Optional
Fall Detection
Pendant
10 Troubleshooting
11 Important
Information

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SETUP GUIDE
Mytrex LTE:
What’s Included
FRONT
BACK
WRIST BUTTON NECK BUTTON OPTIONAL
FALL DETECTION
PENDANT
HELP
BUTTON
STATUS
LIGHT
MODE
BUTTON
RESET
BUTTON

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SETUP GUIDE
Set up your unit in a centrally located place in your home.
This allows the two-way communication between you
and the operator to work most eectively.
1Plug the power cube into an electric power
outlet that is not controlled by a light switch.
2Slide the O/I switch to the "I" position and the
device will announce, "System Ready." This may
take a few moments.
3The status light on the device will turn green.
1From your home phone, call 1-800-332-8570 to put
your account in Test Mode. Follow the voice prompts to
put your account on Test for 15 minutes and then hang
up your phone.
2Press your neck or wrist button. The unit will announce
“Calling for help” several times.
3The Home Test Line will verify your address and let
you know the signal was received. When prompted,
say your name aloud without picking up your phone.
A recording of what was heard will be repeated.
Mytrex LTE:
Setting Up Your System
Test Your Device
*If the Home Test Line does not respond, if you do not
hear your voice repeated or if you experience any
problems with your testing, please call
1-800-906-0872 for assistance.
RESETO/I MODE
#1
O/I
BUTTON

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SETUP GUIDE
Mytrex LTE:
Using Your System
Test the Range of Your Wrist or Neck Button
To make sure your system works throughout your home,
conduct the following range test. Have one person stay
near the base unit while you walk around to dierent
areas of your home to test the neck or wrist button.
How to Conduct Your Test
1The white Mode button is located on the back of
your unit. Press and release it one time. The unit will
announce “Range Test Mode.”
2Immediately press and hold your wrist or neck button.
A steady tone will sound from the unit speaker as
long as it detects that the button is being pressed and
announce a confirmation of your test.
3Walk around the home while continuing to press and
hold the wrist or neck button and check for the steady
tone from the unit speaker. Check all areas of the home
to make sure the signal is received. Take note of any
“dead zones” in which the tone stops.
4To finish the Range Test, press the black Reset button
on the back of the unit. The unit will announce,
“System Ready” as well as the cellular strength
of your device.
*
MODE
BUTTON
Note: If needed, relocate your unit to
eliminate any “dead zones” and conduct
another Range Test.
RESET
O/I
MODE
#1
BUTTON

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SETUP GUIDE
Mytrex LTE:
Using Your System
Placing a Call
1In the event of an emergency, press your wrist or
neck button or the unit’s Help button.
2The operator will talk to you through the unit’s
speaker and ask if you need help. In the event that
you cannot communicate with the emergency
response center, help will be dispatched to the
address on file.
RESET Button
The black Reset button is located on the back of your
unit. Whenever the reset button is pressed, the unit
will perform a self-diagnostic test. If working properly,
the unit will revert back to “System Ready” status and
is ready to transmit alarms from your wrist or neck
button or the unit’s Help button.
*
RESET
BUTTON
Note: When your button is pressed, the
light flashes green to indicate the button
batteries are OK; a red light indicates the
button batteries may be weak.
RESET
O/I
MODE
#1

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SETUP GUIDE
Canceling a Call
Press the black Reset button to cancel a call for help
if your device is inadvertently activated.
If you cannot cancel your call within 10-15 seconds
of activation, please allow the unit to complete
the call. Tell the emergency response center you
activated your unit in error.
Turning the Unit ON and OFF
To turn ON the unit:
Slide the O/I switch on the back of the device to "I".
To turn OFF the unit:
Slide the O/I button to "O" and wait for the status
light to go out.
RESET
BUTTON
STATUS
LIGHT
RESET
O/I
MODE
#1


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SETUP GUIDE
Mytrex LTE:
Optional Fall Detection Pendant
Fall Detection –How It Works
The Fall Detection Pendant only takes a few
seconds to interpret the movement and
determine if an actual fall has occurred. If
a fall is determined, the pendant will send
a signal to your device, which will initiate a
call to the emergency response center, just
as if you pressed your button. Remember,
always press your button if able as some
falls many not be detectable.
Canceling a False Alarm
Your device will announce, "Calling for help",
just as if you had pressed your button. You
can cancel the alarm using by pressing the
reset button on the back of your unit OR
wait for the emergency operator to come
on the line and let them know it was a false
alarm/test only. If you do not explain it is
not an emergency, help will be dispatched.
Incorrect
Below the mid-section
or over the stomach

Correct
High on the chest
on top of the sternum
Pendant Light OFF:
In standby mode
Pendant Light On:
Transmitting a
signal to the device
Pendant Light Blinking Fast
When Pressed:
Button needs to be replaced.
Call 1-800-906-0872

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SETUP GUIDE
Testing Your
Fall Detection Pendant
From a standing position, toss the
Fall Detection Pendant gently forward
onto a bare floor. Listen for the device
to sound and either speak to the
emergency operator or cancel the
alarm using your handheld device.
For best testing results, test on a bare
floor such as the kitchen or bathroom.
If you are interested in purchasing
the Fall Detection service or wish
to learn more, please call at
800-800-4177.
Important Safety Information
•Test your system once a month by
using your transmitter buttons. If
the Fall Detection Pendant light
blinks rapidly or is not properly
working, Call 1-800-906-0872
for a new Pendant.
• The signal distance from the Fall
Detection Pendant to the device
depends on the size, construction
and environment in and outside
your home. Please perform a
range test to confirm.
• Do not wear your Fall Detection
Pendant while sleeping. Please
wear your alternate button or
keep your pendant near your bed.
• The lanyard has been designed to
breakaway when tugged however;
the user can still suer serious
personal injury or death if the
cord becomes entangled or
stuck on objects.
• Wear your Fall Detection Pendant
at chest level with the emergency
button facing forward.
• Do not wear your Fall Detection
Pendant while swimming or in
a chlorinated pool.
The Fall Detection Pendant
does not detect 100% of falls.
Always press your button if you
are able, as some falls may not
be detectable.

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SETUP GUIDE
Mytrex LTE:
Troubleshooting
Light Status What It Means What to Do
Green Solid Unit is ready No action required
Green Blinking AC power is not
working, running on
battery power
Check power source to make
sure the unit is not plugged
into an outlet that is controlled
by a light switch that is in
the "o" position.
Red Solid Alarm activated.
Unit is calling
emergency
response center
Wait for an operator
Red Blinking Unit is detecting
weak cellular signal
strength
Relocate unit and press
Reset. Repeat until light
turns solid Green.

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SETUP GUIDE
Mytrex LTE:
Important Information
• Your wrist and neck button are water resistant
and should be worn in the bath or shower
• Your Medical Alert account number is printed
on your Medical Alarm unit.
• During a power outage, the battery backup
on the base station will last up to 30 hours
on a fully charged unit.
• The lanyard has been designed to break away
when tugged.However, the user can still suer
serious person injury or death if the cord
becomes entangled or stuck on objects.
• Some electrical devices can cause radio
frequency interference, and metal objects can
prevent the signal from reaching the antenna
inside your device.In such cases, it may be
helpful to relocate your device or move the object
that is preventing the signal from being received.
*Test your system monthly!
Please notify us if there are any changes to your address,
phone number or emergency contacts.

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SETUP GUIDE
Need Help?
Website:
www.MedicalAlertSupport.com
Toll Free:
1-800-906-0872
Email:
[e-mail]
816 Park Way | Broomall, PA 19008
MA-MTX-LTE-0119