Medion ERAZER Major X20 User manual

16" / 40.6 cm Notebook
Instruction Manual

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Table of Content
1. Information about these Operating Instructions ..................................... 4
1.1. Explanation of Symbols ...................................................................................... 4
2. Proper Use.................................................................................................... 6
3. EU Declaration of Conformity..................................................................... 6
4. Declaration of Conformity for UK............................................................... 7
5. Information on WLAN/Bluetooth® ............................................................. 8
6. Information on Trademarks........................................................................ 8
7. Safety Instructions ...................................................................................... 9
7.1. Dangers for children and people with reduced ability to operate
electronics................................................................................................................ 9
7.2. Operational Safety..............................................................................................10
7.3. Never carry out repairs yourself.....................................................................12
7.4. Setup Location .....................................................................................................12
7.5. Environmental Requirements.........................................................................13
7.6. Power Supply .......................................................................................................14
7.7. Notes on the Battery ..........................................................................................15
7.8. Cabling....................................................................................................................15
7.9. Information about the Touchpad..................................................................16
7.10. Protecting the Display ......................................................................................17
7.11. Data backup..........................................................................................................17
7.12. Ergonomics............................................................................................................18
8. Included with your Notebook................................................................... 20
9. Unpacking .................................................................................................. 20
10. Views and description of the controls...................................................... 21
10.1. Open Notebook...................................................................................................21
10.2. Right Side...............................................................................................................22
10.3. Left Side..................................................................................................................23
10.4. Rear Side.................................................................................................................23
10.5. Bottom View..........................................................................................................24
11. Power Supply ............................................................................................. 24
11.1. On/Off Switch.......................................................................................................24
12. Preparation for Starting-Up...................................................................... 25
12.1. Starting the Notebook ......................................................................................26
13. AC Power .................................................................................................... 26
14. Battery Mode ............................................................................................. 26
14.1. General Handling of Rechargeable Batteries............................................27
15. Power Management (Power Options)...................................................... 28
15.1. Energy Saving Tips..............................................................................................28
16. Display........................................................................................................ 29
16.1. Opening and Closing the Display .................................................................29

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16.2. Connecting an External Monitor ...................................................................29
17. Data Input .................................................................................................. 29
17.1. Keyboard ................................................................................................................29
17.2. Touchpad ...............................................................................................................31
18. Sound System ............................................................................................ 31
18.1. External Audio Connections ...........................................................................31
19. Network Operation.................................................................................... 32
19.1. Network Connection..........................................................................................32
19.2. Wi-Fi (Wireless Network)...................................................................................32
19.3. Bluetooth® .............................................................................................................33
19.4. Airplane Mode......................................................................................................34
20. Card Reader ............................................................................................... 34
20.1. Inserting a Memory Card..................................................................................34
20.2. Removing Memory Cards.................................................................................34
21. USB Port ..................................................................................................... 35
22. Securing Your Notebook ........................................................................... 35
22.1. Password Setting (Power-on)..........................................................................35
22.2. Kensington® Security Lock...............................................................................35
23. Resetting the notebook to its Factory Settings ...................................... 36
23.1. System Restore with Windows Recovery Options...................................36
24. UEFI Configuration .................................................................................... 37
24.1. Executing the UEFI Configuration.................................................................37
25. FAQs – Frequently Asked Questions ........................................................ 38
26. Customer Service....................................................................................... 39
26.1. What To Do in Case of Hardware Problems ..............................................39
26.2. Find the Cause .....................................................................................................40
26.3. Do You Need More Help? .................................................................................40
26.4. Driver Support......................................................................................................40
26.5. Transport................................................................................................................40
26.6. Cleaning and Maintenance .............................................................................41
26.7. Storage when not in use...................................................................................42
27. Upgrading/Modifying and Repair............................................................ 42
27.1. Notes for Service Technicians .........................................................................42
28. UK - Disposing of the product .................................................................. 43
29. Disposal (except for UK)............................................................................ 43
30. Information on Display Errors .................................................................. 44
31. Service information................................................................................... 46
32. Legal Notice................................................................................................ 47
33. Supplier/Producer/Importer..................................................................... 47
34. Privacy statement...................................................................................... 48
35. Index ........................................................................................................... 49

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1. Information about these Operating
Instructions
Thank you for choosing our product. We hope you enjoy using it.
Read the safety instructions and all other instructions carefully before
using the device for the first time. Note the warnings on the device and
in the operating instructions.
Always keep the operating instructions close to hand. If you sell the device or give it
away, please ensure that you also pass on these operating instructions. They are an
essential component of the product.
1.1. Explanation of Symbols
If a block of text is marked with one of the warning symbols listed below, the hazard
described in that text must be avoided to prevent the potential consequences
described there from occurring.
DANGER!
Warning of immediate risk of fatal injury!
WARNING!
Warning: danger of electric shock!
WARNING!
Warning: possible mortal danger and/or serious
irreversible injuries!
WARNING!
Warning: danger due to excessive volume!
CAUTION!
Warning: possible light or moderate injuries!
NOTICE!
Please follow the guidelines to avoid property
damage.

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Additional information on using the device.
Please follow the guidelines in the operating instructions.
• Bullet point/information on operating steps and results
Tasks to be performed
Due to the 5 GHz frequency range of the used wireless LAN
solution, use in EU countries is only permitted inside buildings.
Indoor use
Devices with this symbol are only suitable for use indoors.
Declaration of conformity (see section ‘Declaration of
conformity’): Products that feature this symbol meet the
requirements of the EC directives.
UK conformity symbol: Products that have this symbol meet the
requirements of UK product safety directives.
Fig. A
Fig. B
Polarity symbols
On devices with barrel connectors, these symbols indicate the
polarity of the plug. There are two variants for the polarity:
either the inner contact is positive and the outer contact is
negative (Fig. A) or the inner contact is negative and the outer
contact is positive (Fig. B).
Symbol for direct current
Symbol for alternating current

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This symbol means that the packaging and/or device contains
lithium batteries or rechargeable batteries.
The symbol indicates the manufacturer.
2. Proper Use
This device is designed for the use, management and editing
of electronic documents and multimedia content, as well as for
digital communication. The device is intended for private use
only and not for industrial/commercial use.
Please note that we shall not be liable in cases of improper use:
• Do not modify the device without our consent and use
only spare parts and accessories which we have supplied or
approved.
• Follow all instructions in this manual, especially the safety
information. Any other use is deemed improper and can
cause personal injury or damage to the product.
• Do not use the device in extreme environmental conditions.
3. EU Declaration of Conformity
MEDION AG hereby declares that this product conforms with the essential
requirements and the remaining relevant regulations:
• RE Directive 2014/53/EU
• Ecodesign Directive 2009/125/EC (and Ecodesign Regulation 2019/1782)
• RoHS Directive 2011/65/EU
• Radio Equipment Regulations 2017(S.I. 2017/1206).
Full declarations of conformity are available at www.medion.com/conformity.

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Use is only permitted inside buildings in all EU countries due to the 5 GHz frequency
band of the inbuilt Wireless LAN solution.
AT BE BG CZ DK
EE FR DE IS IE
IT EL ES CY LV
LI LT LU HU MT
NL NO PL PT RO
SI SK TR FI SE
CH UK(NI) HR
AT = Austria, BE = Belgium, BG = Bulgaria, CZ = Czech Republic, DK = Denmark,
EE = Estonia, FR = France, DE = Germany, IS = Iceland, IE = Ireland, IT = Italy,
EL = Greece, ES = Spain, CY = Cyprus, LV = Latvia, LI = Liechtenstein, LT = Lithuania,
LU = Luxembourg, HU = Hungary, MT = Malta, NL = Netherlands, NO = Norway,
PL = Poland, PT = Portugal, RO = Romania, SI = Slovenia, SK = Slovakia, TR = Turkey,
FI = Finland, SE = Sweden, CH = Switzerland, UK(NI) = Northern Ireland, HR = Croatia
4. Declaration of Conformity for UK
MEDION AG herby declares that this product is conform to all relevant
British requirements.
Full declarations of conformity are available at www.medion.com/conformity.

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5. Information on WLAN/Bluetooth®
Frequency range: 2.4 GHz / 5 GHz / 6 GHz
Wi-Fi standard: 802.11 a/b/g/n/ac/ax
Encryption: WEP/WPA/WPA2/WPA3
Frequency range/MHz Channel E.I.R.P / dBm
WLAN 2,4 GHz 2400 - 2483,5 1 - 13 < 20
WLAN 5 GHz 5150 - 5250 36 - 48 < 23
WLAN 5 GHz 5250 - 5350 52 - 64 < 23
WLAN 5 GHz 5470 - 5725 100 - 140 < 23
WLAN 5 GHz 5725 - 5865 149 - 165 (if available < 13,98)
WLAN 6 GHz 5955 - 6415 1 - 93 (if available < 23)
Bluetooth® 2,4 GHz 2402-2480 --- < 20
6. Information on Trademarks
Windows® is a registered trademark of Microsoft®. Intel®, the Intel® logo, Intel
Inside®, Intel Core®, Ultrabook™ and Core Inside® are trademarks of the Intel®
Corporation in the USA and other countries.
The terms HDMI, HDMI High-Definition Multimedia Interface,
and the HDMI Logo are trademarks or registered trademarks of
HDMI Licensing Administrator, Inc.
The Bluetooth® word mark and logos are registered trademarks of Bluetooth SIG,
Inc. and are used by MEDION under licence.
The USB™ word mark and logos are registered trademarks of USB Implementers
Forum, Inc. and are used by MEDION under licence.
Other trademarks and brand names are the property of the respective owner.

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7. Safety Instructions
7.1. Dangers for children and people with reduced
ability to operate electronics
This device may be used by children over the age of 8 and by
persons with limited physical, sensory or mental abilities or by
those without experience and knowledge, if they are supervised
or have been instructed in the safe use of the device and
understand the ensuing dangers.
• Children should be supervised to ensure that they do not play
with the device.
• Due to the expected high surface temperature of the mains
adapter, it may only be used in locations where it cannot be
touched accidentally by people with reduced reaction times
(especially children).
• Cleaning and user maintenance must not be carried out by
children unless they are supervised.
• Keep the device and accessories out of reach of children.
DANGER!
Risk of suffocation!
Packaging material is not a toy!
Packaging film can be swallowed or used improperly.
Therefore, there is a risk of suffocation!
Keep packaging material such as plastic film or
plastic bags away from children.

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WARNING!
Impairment to hearing!
Listening through earphones or headphones at
excessive volume levels, as well as changes to the basic
settings of the equaliser, drivers, software or operating
system generates excessive acoustic pressure and can
lead to damage or loss of hearing.
Before pressing play, set the volume to the lowest setting.
Start playback and increase the volume to a
comfortable level.
7.2. Operational Safety
Please read this section carefully and follow all instructions given.
The instructions will help you to operate the notebook reliably
and increase its service life.
• Do not operate the mains adapter on freshly oiled surfaces, as
the ignition temperature of oils can be exceeded, particularly
if it contains turpentine.
Sensitive surfaces may become discoloured or even warp as a
result of the high temperatures.
Liquids penetrating the device may impair the electrical
safety of the product.
Avoid exposing the device to water droplets or spray and do
not place anything containing water, e.g. vases, on or near the
device.
Do not pour any fluids into the device.
In order to avoid any damage to the device, ensure that the
plug contacts do not come into contact with water under any
circumstances. If this should occur, it is imperative that the plug
contacts are dried thoroughly before the device is used again.
CAUTION!
Danger of electric shock!
There is a risk of electric shock or fire if the mains
adapter is open!

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Never open the housing of the device or the mains adapter!
Never operate the device if the housing is open.
Never tamper with the mains adapter or live parts!
The slots and openings on the device are for ventilation
purposes.
Do not cover these openings, as this could cause the device
to overheat or even catch fire.
Do not insert anything into the device through the slots and
openings. This could result in an electric shock or even ignite a
fire which will damage your device.
Should the below occur, switch the device off immediately/
do not switch the device on, disconnect the mains plug and
contact customer services if:
• unusual noises can be heard coming from the mains adapter
or the notebook, or you notice smoke rising from the
notebook or mains adapter.
• the AC adapter or the attached power cable or plug is burnt
or damaged.
Replace faulty mains cables/mains adaptors only with
original parts. These parts should not be repaired under any
circumstances.
• the device housing is damaged or liquid has penetrated into
the device.
Have the device inspected by customer services. Otherwise,
it may not be possible to operate the device safely. There may
be a risk of electric shock!

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WARNING!
Risk of explosion!
Risk of explosion from the integrated rechargeable
battery.
Never throw the notebook into an open fire.
7.3. Never carry out repairs yourself
CAUTION!
Risk of electric shock!
There is a risk of electric shock if repairs are not carried
out by qualified personnel!
Never open the housing of the notebook or the
mains adapter!
In the event of a fault, please contact the Service
Centre or an approved repair specialist.
7.4. Setup Location
• The notebook may only be used indoors (due to the use of
5GHz Wi-Fi technology).
• Do not use the device in areas where there is a risk of
explosion such as tank farms, fuel storage depots or areas in
which solvents are processed.It is also not permitted to use
this device in those areas where the air is polluted with fine
particles (e.g. flour dust or sawdust).
• Keep your notebook and all connected devices away
from moisture and avoid dust, heat and direct sunlight.
Non-compliance with these instructions can lead to faults or
damage to the notebook.
• Do not use the notebook outdoors because external elements,
such as rain, snow, etc., could damage it.
• Set up and operate all components on a stable, level and vibration-
free surface to prevent the notebook from falling down.

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• Maintain a distance of at least one metre from sources of
high-frequency and magnetic interference (TV sets, speakers,
mobile phones, DECT telephones, etc.) in order to avoid
malfunctions and data loss.
• Do not operate the notebook or power adaptor for long
periods on your lap or any other body part as the heat
dissipation on the underside can result in uncomfortable
overheating.
• This device is not suitable for use with VDU workstations.
7.5. Environmental Requirements
• The notebook is most reliably operated at an ambient
temperature between 5°C (+41°F) and 30°C (+86°F) and
at a relative humidity between 20% and 80% (without
condensation).
• When switched off, the notebook can be stored for up to
four weeks at temperatures between 0°C (+32°F) and 60°C
(+140°F). In the event of storage for a longer period, the
notebook can be stored between 0°C (+32°F) and 25°C
(+77°F), although storage at 20°C (+68°F) ± 5°C (+41°F) is
recommended.
• During a thunderstorm, unplug the AC adapter from the wall
outlet. For extra safety, we recommend using an overvoltage
protection device to prevent the notebook from sustaining
damage as a result of power surges or lightning strikes.
NOTICE!
Risk of damage!
Large changes in temperature or fluctuations in
humidity can cause moisture build up within the
notebook due to condensation. This can cause an
electrical short circuit.
After transporting the notebook, wait until the
device has reached room temperature before
switching it on.

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7.6. Power Supply
CAUTION!
Risk of electrical shock!
There are live components inside this AC adapter. In
the event of an unintentional short circuit of this AC
adapter, there is a risk of electrical shock or fire!
Do not open the housing of the AC adapter.
Do not cover the mains adapter.
Never touch the mains adapter with wet hands.
• To disconnect the notebook (mains adapter) from the power
supply, remove the mains plug (Schuko plug) from the power
socket. Do not pull on the cable to avoid damage. As long as the
power adapter is connected to the mains, it will always consume
a small amount of power.
• Before touching the mains adapter, you must wait for an
appropriate amount of time to allow it to cool down.
• Only connect the appliance to a properly installed and easily
accessible socket that is close to where you are using the
appliance. The local mains voltage must correspond to the
technical specifications for the appliance. If you are not sure
about the power supply at the set-up location, please ask your
electricity supplier.
• Only use this notebook and accompanying AC adapter with
each other.
• For extra safety, we recommend using an overvoltage
protection device (surge protector) to prevent your notebook
from sustaining damage as a result of power surges or
lightning strikes.
• The only devices which may be connected to the device
are those which meet the requirements defined in the
safety standard for audio, video or information technology
equipment.

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NOTICE!
Risk of damage!
Unsuitable mains adapters may cause damage to the
product.
Only use the mains adapter supplied in order to
charge the device.
7.7. Notes on the Battery
To extend your battery’s performance and lifespan and ensure
safe operation, you should also observe the guidelines below:
• Avoid dirt and contact with electrically conductive materials
or chemical substances and cleaning agents.
• Use only the supplied AC adapter to charge the battery. Make
sure (via the notebook display or acoustic signal) that the
battery is fully discharged before charging it again.
• As the battery is integrated into the device it cannot be
readily replaced by the user themselves. In this case the
battery must be replaced by a service technician.
7.8. Cabling
• Position the cables so that they cannot be stepped on or
might cause a risk for tripping.
• To avoid damaging the cables, do not place any objects on them.
• Do not connect peripheral devices – such as keyboards,
mouse and monitor, etc. – when the notebook is switched
on to avoid damage to the notebook or the devices. Some
devices may also be connected while the computer is running.
This is generally the case for devices with a USB connection. In all
cases, observe the relevant operating instructions.
• Maintain a distance of at least one metre from sources of
high-frequency and magnetic interference (TV sets, speakers,
mobile phones, DECT telephones, etc.) in order to avoid
malfunctions and data loss.

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• Please note that only shielded cables that are shorter than
3metres may be connected to the external interfaces of this
notebook.
• Do not exchange the supplied cable for another one. Use only
the supplied cable as this cable has been extensively tested in
our laboratory.
• In addition, when connecting your peripherals only use the
connecting cables supplied with those devices.
• Ensure that all connection cables are connected to their
corresponding peripheral device to avoid any interference
radiation.
• Remove any unnecessary cables from your notebook to avoid
possible interference.
7.9. Information about the Touchpad
NOTICE!
Risk of damage!
The touchpad is a highly sensitive input device and it
will respond to a light touch and minimal pressure.
Never use undue force to operate the touchpad as
this could damage or destroy it.
The touchpad is operated with the thumb or another finger and
reacts to the energy given out by the skin. Dust or grease on the
touchpad can affect its sensitivity.
• Do not use pens or other objects as these can damage your
touchpad.
• Remove the dust or grease from the surface of the touchpad
with a soft, dry and lint-free cloth.

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7.10. Protecting the Display
The display is the most sensitive component part of the device
as it consists of thin glass.
The display can break if subjected to too much stress.
• Do not allow any objects to drop onto the display.
• Do not place any objects on the display.
• Do not scratch the display with your fingernails or hard
objects.
• Never lift the notebook up by the display as this could break
the hinges.
• Do not fold the display back by an angle of more than 120°.
Exceeding this value may damage the housing or the device.
Always hold the display firmly by the middle when folding it
back, adjusting the position and closing it.
• If the screen breaks, there is a danger of injury. If this happens,
pick up the shattered pieces wearing protective gloves and
send them to your service centre for professional disposal.
Finally, wash your hands with soap, as the pieces may have
been contaminated with chemicals.
• Avoid contact between the display and hard objects (e.g.
buttons, wristwatch).
7.11. Data backup
Back up your data to external storage media before each update. We do
not accept any liability for claims for compensation arising from loss of
data or any consequential loss or damage.

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7.12. Ergonomics
Avoid dazzle, reflections and a light-dark contrast that is too strong in
order to protect your eyes.
The notebook should never be placed next to a window because this is the
brightest part of the room in daylight. This brightness can make it more difficult for
the eyes to adjust to the darker display. The notebook should always be positioned
so that the direction of vision is parallel to the window front.
Setting up the notebook with your back to the window is incorrect as reflections
from the bright window on the screen will then be unavoidable. A position looking
onto the window is also incorrect as the contrast between the dark screen and the
bright daylight can cause problems for the eyes to adjust and result in problems.
The parallel line of vision should also be maintained in relation to artificial lighting
equipment.
In other words, the same criteria and principles apply where the workspace is
illuminated with artificial light. Where space restrictions make it impossible to set up
the screen as described, then correct positioning (rotating, tilting) of the notebook/
screen can prevent dazzling, reflections and excessive bright-dark contrast, etc. In
many cases, an improvement can also be achieved by using slats or vertical blinds
on the windows, partition walls or by changing the artificial lighting equipment.
Take regular breaks when working at your notebook to prevent
tenseness and fatigue.
Sitting for a long time without changing position can be uncomfortable. Correct
posture is very important for minimising the risks of physical problems or damage.
90°
40 - 45°
50 - 60 cm
46 - 55 cm
66 - 71 cm

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• In general – change your position frequently (around every 20-30 minutes) and
take regular breaks to avoid tiredness.
• Back – when sitting at your workstation, your back must be supported by your
chair’s backrest, which must be upright or angled slightly back.
• Arms – your arms and elbows should be relaxed and loose. Your elbows should
be close to your body. Hold your forearms and hands roughly parallel to the
floor.
• Wrists – when working with the keyboard, mouse or trackball, your wrists
should be stretched out and not bent at an angle of more than 10°, where
possible. Make sure that your wrists are not resting on the table edge itself.
• Legs – your thighs should be horizontal or angled slightly down. Your lower legs
should form an angle with your thighs of approximately 90°. Your feet should be
resting flat on the floor. Use a foot rest if you need one, but first make sure that
your seat height has been adjusted correctly.
• Head – your head should be upright or bent very slightly forward. Do not work
with your head or upper body twisted.
As you work, the top edge of the monitor should be at eye level or very slightly
lower.
The distance between the monitor and the person viewing it depends on
individual requirements. Distances between 50 and 70cm are commonly used.

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8. Included with your Notebook
Risk of suffocation!
Packaging material is not a toy!
There is a risk of suffocation if plastic packaging is
swallowed or used inappropriately!
Keep packaging material, e.g. plastic film or bags,
away from children.
Check your purchase to ensure all items are included and contact us within 14
days of purchase if anything is missing.
If there is any damage, please also contact our Service Department.
Please check that the contents are complete and notify us within 7 days of purchase
if any of the following components are missing:
• notebook with battery
• AC adapter with power cord
• Documentation
9. Unpacking
Choose a suitable place to set up the device before unpacking it.
Remove all the packaging material.
Please keep the packaging material in a safe place and only use this to transport
the notebook.
The surfaces of the device are covered in protective film to prevent
scratching during production and transport.Remove the film once the
device has been set up properly and before you use it.