Memco C100 BASE1 User manual

Memco®C100
Base Variants 1 and 2
Ref No. C100 851 (ML) Version 4
Dimensions (mm)
This Base 2 variant of the product can be installed
behind the COP and has an integrated relay, LED
indicators and an inductive loop.
The Memco C100 is a COP based emergency telephone system. It has been designed to provide quick and easy COP
installation and is also the rst emergency telephone that can be programmed at the touch of a button, making the
programming process quicker and easier than ever.
Installation Guide
Model No. C100 BASE1
This Base1 variant of the product can be installed
behind the COP and has an integrated relay and LED
indicators.
Model No. C100 BASE2

Connections to the Main Unit
Telephone line (PSTN /GSM)
Serial (RS485)
Inductive Loop
Alarm Filtering
10-30VDC PSU
C100 Programming Tool
Relay *
Technical Input
Pictograms (0V)
* [MAX switching voltage of 60VDC or
42.4VAC (peak)/30VAC (rms)]
End of Alarm
LVAS 2
LVAS 1
Alarm Button 0V
(Automatically detects
N/O or N/C)
0V return to pictogram power supply
5-24VDC Signal
Isolated 0V return
Call placed Pictogram
Call answered Pictogram
Power OK input signal (0V = on backup, 12V = on mains
0V
10-30VDC supply
5-24VDC Signal
Isolated 0V return
Please see details below of all connections available on the C100 BASE1 and BASE2 units. All connections that have a
specic polarity; required specic connections within the connector are explained in the zoomed-in sections.
Connecting External Pictograms
As long as external pictograms are powered by an independent power supply, the C100 can control their operation.
These pictograms should be connected as below:
External
PSU
Connections as per pictograms
connections detailed on the above
diagrams OV
Voltage supply required
Voltage supply required

Fixing the unit behind the COP
Follow the simple steps below to install the C100 Base behind the COP panel.
1. Drill xing holes 2. Cut the grill pattern and
LED indicator holes
3. Fix the unit in place
Programming Options
+One touch programming (programming tool)
+Programming through the full product menu (programming tool)
+Remotely via ETR software or a touch-tone telephone handset
Programming, at the touch of a button
1. Plug the programming tool into the C100 unit
2. If the C100 programming unit has a programming template set up,
the following message ‘One-touch programming?’ will appear
3. Press the button and the programming will be downloaded to
the C100 unit automatically
If a location message needs to be recorded on the unit, press 1 to go into
programming mode and record the message in the following location on the
programming menu Messages> Location.
Programming is now complete. You need only refer to the below sections of the
guide if more advanced programming is required.
The C100 BASE is supplied with a self-adhesive gasket on the face of the unit. In the absence of studs or screw holes in
the COP the gasket may be used to ax the C100 BASE to the COP.
To obtain optimum adhesion, the bonding surfaces must be clean, dry and well unied. A typical surface cleaning solvent
is isopropyl alcohol. Use proper safety precautions for handling solvents.

Programming controls and full menu
To exit programming mode Press twice, and
select the action required upon exiting from this list.

Scroll up
Scroll Down
Forward / Accept
Back / Cancel
If you are not able to utilise the one touch programming, program the unit using the full product menu. Details of the
menu controls and quick start menu can be found below:

Menu controls Quickstart menu
1. Alarm No 1 +Using the keypad, enter the rst alarm telephone
number. If connecting the unit to a Hotline, enter 0
instead of a full telephone number
+Select the protocol required from the list which
includes Guided, Unguided, Memco, P100, and
Contact ID. If connecting to a hotline then no
telephone number is required, and this will need to
be programmed by ticking ‘Hotline’ in Settings> Sys
Cong> Hotline
2. Tech. No +Using the keypad, enter the telephone number of
the software system for Technical calls
+Select the protocol required from the list
+The unit will ask if you want to use the same number
for background calls, press to accept and to
reject.
3. Background No +If you have accepted to copy the telephone number
from the Tech No, you can skip this option
+If not, enter the telephone number required
+Select the protocol required from the list.
4. Volume +If you require a volume dierent to the default
volume, press the up and down arrows until the
desired volume is reached
+Press to conrm
5. Location +To record a Location Message, press 2 to start
recording
+Press to end the recording
+Press 1 to play the message back
6. ID Code +Only requires input if you are using GlobalNet to
monitor the C100 unit
+If so, add 3 digit Globalnet customer number to unit
ID code, which is written on the bottom of the unit
ie 109 463768
7. Network ID +If you are attaching more than one C100 unit to a
single telephone line, you need to assign each unit a
network ID
+The rst unit would have an ID code of 1, the second
unit 2, the third unit 3, and so on.

Menu Sections explained...
Quick Start
The quick start menu consists of 7 menu options required for quick
setup. Please refer to the previous page in this guide for more
information.
Tel. Numbers
Alarm no.
Up to four alarm telephone numbers can be programmed in the C100
unit.
Using the keypad, enter the rst alarm telephone number.
When using a Hotline, (see System Cong) enter the telephone number
as 0.
Select a protocol required from this list
Scroll to the preferred protocol and press to conrm.
Note: When connecting to a PBX/PABX, insert the number required to
get an outside line, followed by a pause (*), followed by the telephone
number. i.e.. 9*01344854000
If further alarm numbers are required, repeat this process for Alarm No.
2, Alarm No. 3 etc.
Full Programming Options
Full Menu Structure
Quickstart >
Tel. Numbers >
Alarm no.1
Alarm no.2
Alarm no.3
Alarm no.4
Tech.no.
Background no.
Call attempts
Settings >
ID Code
Volume
System Cong >
HW Monitoring >
Delays >
COP delay
AS delay
Tech IP delay
Hangup delay
Answer delay
Redial del.
VAD timeout
Messages >
Location
Reassurance
Guidance
Time/Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay mode >
Relay override>
GMT Oset
Templates
Load Template
Save Template
Del. Template
Guided Voice Unit will play a Guidance Message (see page 10) to the call centre when
answering an alarm call
Unguided Voice No message is played when a alarm call is answered.NOTE: If ‘Auto
Location’ has been selected in ‘System Cong+’ then the location
message WILL automatically play at the start of the call.
Memco Protocol required if receiving background test calls with ETR
P100 Protocol required if receiving background test calls with P100 receiver
software
Contact ID Protocol required if receiving background test calls with ‘Contact ID’
receiver software
Tech. no.
The C100 can place Technical alert calls to signal faults with the system.
A Technical alert is a non-scheduled event e.g. from a Technical Input or
low battery with no main power.
All other diagnostics are checked during a scheduled Background Call
(see below). As standard this number is attempted the number of times
indicated by the 5th digit in Call Attempts (see below Call Attempts)
screen before waiting for the next technical alarm.
If using Avire ETR software select the ‘Memco’ protocol.
Background no.
To set up the EN81-28 three day test call (background test call)
programme the required telephone number here.
If using Avire ETR software select the ‘Memco’ protocol.
Call Attempts
The number of attempts the C100 will make to contact each telephone
number (maximum is 9 attempts per number).
The default is ‘999999’; each digit identies one of the six programmed
telephone numbers.
If re-programming a unit, you will see the idle screen pictured here. Press 1 to enter
the programming menu for full programming options. It will only prompt you to enter a
password if one has been made active through selecting EN81-28 Mode.
Status OK
1:Programming

Full Programming Options
Full Menu Structure
Quickstart >
Tel. Numbers >
Alarm no.1
Alarm no.2
Alarm no.3
Alarm no.4
Tech.no.
Background no.
Call attempts
Settings >
ID Code
Volume
System Cong >
HW Monitoring >
Delays >
COP delay
AS delay
Tech IP delay
Hangup delay
Answer delay
Redial del.
VAD timeout
Messages >
Location
Reassurance
Guidance
Time/Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay mode >
Relay override>
GMT Oset
Templates
Load Template
Save Template
Del. Template
Menu Sections explained...
Settings
ID Code
If using Memco GlobalNet to monitor the C100 enter the following:
[3 digit customer number][Unit ID code]
Volume
Press the up and down arrows to adjust the volume, and press to
conrm.
System Cong
Sets how the system will operate. Select / deselect which modes of
operation are required in the system using the key. See below for a full
explanation of each option:
System Cong
Multi-dial Sets the unit to call each of the
programmed alarm numbers one after
the other.
EN81-28 Mode Prevents the unit from accepting
incoming calls when not in an alarm
state and requires a passcode to enter
remote programming.
Consec. dial Changes the dialling sequence; all
call attempts to the rst number are
completed before unit attempts to call
the second number and so on.
Alt. dial tone Allows system to work with an
intermittent dial tone.
Verbal c/down Units gives a verbal countdown until
the emergency call is placed.
Passcode? Require a passcode to be entered
before accessing the ‘System Cong’
menu.
EOA pictogram Sets the system to keep the alarm
pictogram lit whilst the unit is in an
alarm state.
Alarm tone Sets the unit to emit a tone from the
internal speaker when the alarm push
is pressed.
Hotline Use if setting as a hotline. A hotline
is where the C100 will automatically
connect to another extension within
the building telephone exchange.
Auto Location When an operator answers an alarm
call, the C100 will automatically play
the location message.
NOTE: when programming in the alarm
numbers ‘UNGUIDED’ protocol must
be selected (see section on Alarm
Numbers for more detail).
Avoid Silence During an alarm call the C100 will not
mute its speaker, unless the operator
presses the ‘2’ key on their handset.

Full Programming Options
Menu Structure
Quick dial Reduces the dial tone detection test from 7 seconds
to 3 seconds – prevents issues with exchanges
timing out after 4 seconds.
Quick VAD Allows the C100 to detect speech before the rst
ring pulse has been sent down the line,
Dialtone req. Requires the C100 to detect a dial tone before it
attempts to dial out.
Linet. Alert If the phone line to the C100 is cut, the unit will
play an audible warning message. The message
will repeat every 3 minutes unit the phone line is
restored.
Menu Sections explained...
HW Monitoring
Hardware monitoring sets which system elements are checked
whe the unit completes its self-check and places a test call.
Default settings are shown below:
HW Monitoring >
Power Supply 
Battery 
Phone Line 
Spkr/mic. 
AS X
GSM Status X
Delays
The delays can be set to alter the length of the delay before the unit
places a call.
COP delays - How long (in seconds) each of the alarm buttons, in the
COP, needs to be pressed before an emergency call is placed. Default
is 3 seconds
AS delay - Local voice alarm station (LVAS) and remote alarm station
(RAS). How long (in seconds) each of the alarm buttons needs to be
pressed before an emergency call is placed. Default is 3 seconds.
Tech delay - Relates to the delay before a technical call is placed,
upon receiving a fault signal from a connected third party device using
Technical Input.
Hang up delay - Sets time (in minutes) before C100 hangs up a call
(talk time).
Answer delay - the number of rings the C100 must detect before
answering any incoming calls. Where multiple C100 are sharing a line,
they must all have the same Answer Delay set.
Redial del. - Sets a delay (in seconds) between the C100 dialling
dierent numbers. A setting of 0 (the default setting) will de-activate
this feature.
VAD Timeout - Sets a time out (in seconds) whereby if the C100 does
not detect voice on the line it will automatically terminate the call. A
setting of 0 (the default setting) will de-activate this feature.
Quickstart >
Tel. Numbers >
Alarm no.1
Alarm no.2
Alarm no.3
Alarm no.4
Tech.no.
Background no.
Call attempts
Settings >
ID Code
Volume
System Cong >
HW Monitoring >
Delays >
COP delay
AS delay
Tech IP delay
Hangup delay
Answer delay
Redial del.
VAD timeout
Messages >
Location
Reassurance
Guidance
Time/Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay mode >
Relay override>
GMT Oset
Templates
Load Template
Save Template
Del. Template