Mercado Medic REAL 9500 Assembly instructions

20-07315-UK-02
INSTRUCTIONS FOR ASSEMBLY, USE & CARE
REAL®9500/9600 EL
Doc. no: 20-07315-UK-02
Art. no: 801978
Amended 2020-12-04
Valid from 2018-01-01
Manual (9500)
El (9600)
PLUS
H-base
YOUR REAL®9500/9600 EL
Sufficient competence in the safe use of this product is achieved by carefully reading
through these instructions for use and care before using the chair for the first time.
REAL 9500/9600 EL is a Class I medical device. It is CE marked in accordance with the Swedish Medical Products
Agency’s code of statutes for medical devices, LVFS 2003:11, and has been tested and approved in accordance with EN
1335 and IEC 60601-1-2. All textiles used in the chair have been tested and approved in accordance with EN 1021-1
and EN 1021-2. Mercado Medic AB is certified to ISO 9001, ISO 14001 and ISO 13485 and complies with applicable
labour and environmental legislation.
If you have any questions about your product, or if something unexpected happens, please contact your prescriber first;
otherwise you are welcome to contact us at Mercado Medic AB.
PDF versions of our instructions for use and care with magnification options can be found on our website:
www.mercado.se. Information is also provided on the website about accessories that can be fitted to Mercado Medic’s
chairs, together with any field safety notices, prescribing support, or recalls of products and accessories.
We reserve the right to make changes to this manual and its contents.

20-07315-UK-02
TABLE OF CONTENTS
FAMILIARISE YOURSELF WITH YOUR REAL 9500/9600 EL .........................PAGE 3
IMPORTANT INFORMATION & CLASS .............................................PAGE 3
EXPECTED SERVICE LIFE........................................................PAGE 4
USER MANUAL .................................................................PAGE 5
INDIVIDUAL ADAPTATION ........................................................PAGE 8
CLEANING & CARE..............................................................PAGE 8
RECONDITIONING AND SERVICE ................................................PAGE 9

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3
IMPORTANT INFORMATION & CLASS
• REAL 9500/9600 EL complies with protection class II, Internal battery.
• REAL 9500/9600 EL classifies as protection type B.
•REAL 9500/9600 EL has been EMC-tested and tested in accordance with EN 60601-1-1 and EN 60601-1-2, and
should therefore be handled in accordance with our instructions for use and care.
•The EMC annex is available to download at http://mercado.se/mercado-dokument/
•REAL 9500/9600 EL complies with IP21. IP2X covers contact protection for fingers etc., preventing access to
hazardous parts with fingers or similar. IPx1 covers vertical drip protection, light shower from above.
•REAL 9500/9600 EL has an electric lifting mechanism that can lift the patient so high that, in the worst case, a risk
is introduced. If the patient cannot get out of the chair from its highest position, the seat height should never be set
higher than the position at which the patient’s feet touch the ground.
The only exception to this is cases where the patient can summon help via a home-help alarm or telephone.
•Only electrical equipment from Mercado Medic AB may be used on REAL 9500/9600 EL.
•The chair must be driven with care. Before moving off, consideration must be given to the surroundings. Any pets or
children on the floor could be easily run into. The chair must only be used to sit on and should not be regarded as a toy
by either children or adults.
•Mercado Medic armrests, seats, backrests, etc. have been developed and produced to be free from toxic substances
and allergens.
•REAL 9500/9600 EL is approved for transportation/storage at -25°C to +60°C and up to 90% non-condensing
relative humidity.
•Max. user weight, adult: REAL 9500 140 kg. REAL 9600 EL 150 kg.
•REAL 9500/9600 EL is approved for parking with the brake applied on inclines of up to 5° in all directions. If the chair
is standing with the brake applied on steeper inclines, it may begin to slide.
•The chair must be transported in the intended cardboard box on a pallet. If the chair is transported by car, it must be
strapped in place using straps over both the base and the seat, and it should be set to the lowest possible seat height.
•The chair is tested and approved for use between +5°C and +40°C and 15 to 90 % non-condensing humidity. If the
chair has been stored in an environment outside these limits, then it must be left to acclimatise before use in order to
ensure that it can be used safely.
•Repairs and other technical measures may only be carried out by personnel authorised by Mercado Medic AB.
•REAL 9500/9600 EL is delivered as standard with seat, back and armrests, and controls for chairs with electrical
functions.
•REAL 9500/9600 EL chairs must not be moved when the seat is in the raised position.
•The warranty period is two (2) years unless otherwise agreed. For warranty cases, please contact Mercado Medic AB
•The max. service life is ten (10) years.
•REAL 9500/9600 EL can be supplemented with a variety of accessories. All accessories must be installed so that
there is no risk of small parts (such as fuses, etc.) coming loose. All cables must be secured with cable ties to minimise
the risk of strangulation.
The REAL chair has interchangeable components, accessories and functions with setting options for individual
adaptation. The chair must only be used by the person for whom it was prescribed and for the purpose for which it is
intended. The chair is intended for indoor use only and must not be used outdoors. The chair must not be exposed
to extreme cold or heat, prolonged sunlight or other radiation. The chair must not be exposed to water, other fluids or
chemicals. Warning! Metal surfaces may become very hot if they are exposed to direct sunlight. The chair must not be
equipped with any other accessories or components other than those approved by Mercado Medic AB. To maintain the
CE marking, modifications or changes must not be carried out without Mercado Medic AB’s approval
http://mercado.se/mercado-dokument/. Repairs and other technical measures may only be carried out by personnel
authorised by Mercado Medic AB. Read this manual carefully before using the chair for the first time.
NECESSARY INFORMATION BEFORE USE
1. Adjust the armrests to a suitable height and lock the knob for height adjustment.
2. Fit the backrest support post in the intended bracket and lock the knob for height adjustment of the backrest.
3. Fit the brake lever in the intended bracket (left or right side). Does not apply to electric brakes.
4. All knobs and levers must be tightened before sitting in the chair.
5. The brake on the chair must always be applied when getting in and out of the chair. The brake must be checked on a regular basis.
6. Applies to electric chairs: Charge the chair according to the instructions in this manual. NOTE! The chair should be charged daily.
7. The chair must not be used with the back and/or armrests removed.
FAMILIARISE YOURSELF WITH YOUR REAL 9500/9600 EL

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EXPECTED SERVICE LIFE
The expected service life of the Product is ten years when used in accordance with the instructions in this manual.
The Product's date of manufacture can be found together with the serial number on one of the silver labels on the
Product's chassis, marked with Lev/Del and stated in the format YYWW (number of year and week).
As a user of the Product, you should contact your prescriber, technical aids centre or distributor if the Product
shows reduced or altered performance.
After the expected service life, it is important to make an overall assessment of the Product before continuing
to use it. After the expected service life, Mercado Medic AB cannot guarantee the suitability and safety of the
product, as Mercado Medic AB has no control over how the product has been used and wear and tear. The overall
assessment of the Product should be carried out by the healthcare organisation if the product is prescribed,
and, as a minimum, should take into account how the Product has been used, the condition of the Product and
its component parts, whether the Product has been reconditioned and been serviced, when this occurred, what
actions have been taken on these occasions and the reason for the actions.
In markets outside Sweden and Norway where a distributor has sold the Product directly to the user (where
applicable), and therefore there is no responsible prescriber, periodic maintenance must be carried out according
to instructions in the section Reconditioning and Service in addition to the overall assessment above.
After the expected service life, Mercado Medic AB cannot guarantee the provision of spare parts. CE marking is
not affected by expected service life.

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5
ARMRESTS
The armrests can be height and width-adjusted on each
armrest U-bar. Loosen the knob to adjust the height (1)
or width (2), set the desired width/height, and then lock
the knob.
PLEASE
NOTE!
Make sure that the armrest is adjusted in the
bracket so that the spring button clip locks
and the armrest cannot be pulled out.
BACKREST MECHANISM
The Medic back mechanism is available in a low and high design (illustrated chairs have low back). The back
mechanism has separate controls for height (1), angle (2) and depth (3), and the angle of the back itself is ad-
justed using the knob (4).
Loosen the knob, set the desired position for each adjustment and then lock the knob.
PLEASE NOTE! Make sure that the Medic back recliner is adjusted in the bracket so that the spring but-
ton clip locks and the back recliner cannot be pulled out.
The Comfort back mechanism is available in a low and high design (illustrated chairs have a low back). The back
mechanism has separate controls for height (1) and angle of the backrest (2). Loosen the knob, set the desired
position for each adjustment (1) and (2), and then lock the knob. The angle of the back recliner is adjusted using
the lever (3).
USER MANUAL
3
4
1
Medic
2
1
2
SEAT HEIGHT/LIFTING MECHANISMS
The height of REAL 9500 is adjusted manually using the lever (1) under one side of the armrest (standard right).
Lift the lever to adjust the height. On the REAL 9600 EL, the seat height is adjusted using the rocker switch (2).
The top part of the switch is pressed to raise the seat, and the bottom part of the switch is pressed to lower the
seat. Control with paddle, pull the rocker up to raise and down to lower the seat.
Electrically controlled
2
Gas spring lever
under armrest
1
1
2
3
4
Comfort (option)

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6
BRAKE
The handbrake is controlled using lever (1). To apply: move the lever backwards. The brake lever can be fitted to
either side of the chair. Chairs equipped with H-bases can also be braked using the foot (2).
PLEASE NOTE! The brake on the chair must always be applied when getting in and out of the chair. The brake
must be checked on a regular basis. In case of wear, change the brake rubber. The braking
function may be reduced on uneven surfaces.
If the chair has an electric brake, this is controlled using the red button (3). It has a holding circuit and only re-
quires a short press to activate the braking function. To brake the chair, press button (3) again.
SEAT TILT
The gas spring tilt is controlled by a gas spring. It is operated using the lever (1) under one side (left as stand-
ard) of the armrest. The armrests are included in the tilting to ensure the best support in all tilt positions.
If the chair has electric tilt, this is operated using control (2) under one side of the armrest (standard left).
The armrests are included in the tilting to ensure the best support in all tilt positions.
Electrically
controlled
(option)
2
PLUS base with
backward brake
3
Electric brake (option)
Gas spring lever
under armrest
1
H-base
21
1

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1
CHARGING
We recommend that battery charger REAL 9000 Type 2240-12V, with article no. 802289, be used to charge
the chair. If you wish to use another battery charger, please contact Mercado Medic AB for written approval. The
battery should be charged regularly; once a day if possible. It is important that the battery is never completely
discharged, as this helps to prolong the life of the battery.
Connect the charging plug on the charger to the charging socket (1) on the box with the rocker switch for rais-
ing and lowering the chair. Then plug the charger into a wall socket. The LED on the charger will indicate that
charging is under way. When the LED changes colour from orange to green, the battery is fully charged. The
chair can be raised and lowered while charging is in progress. This applies to EL chairs delivered from week 11
2013 or previously delivered updated chairs.
PLEASE NOTE! It is particularly important to charge the battery on chairs with electric brakes, electric tilt
mechanisms and electric backs because these functions require a high battery capacity
to be maintained. Guarantee these functions by recharging the battery once a day. When
changing the battery (type designation: HP7-12 12V 7.2Ah), be sure to attach the red
battery cable to the positive terminal on the battery and the negative cable to the nega-
tive terminal. If the chair’s electrical functions stop working, this is likely due to a blown
fuse. Check the fuses. They are located under the seat on the cable between the battery
and the actuator. Replace the blown fuse with a new 25 A fuse.
Bear in mind the following when handling batteries:
• Never short-circuit the battery.
• Do not expose the battery to heavy impact or naked flames.
• In the event of contact with battery acid, rinse with water for approx. 30 mins and consult your doctor.
• Used batteries should be taken to recycling centres.
Charger item no. 802289

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CLEANING & CARE
•The chair should be wiped down and kept clean from dust and dirt.
•The chair should be washed using a disinfectant with PH 7–12 (concentrated), with the exception of the padding.
•Plush upholstery has to be washed with a foam wash:
1. Remove loose dirt, crumbs and the like.
2. Apply a thin layer of foam and rub the foam in evenly with a damp cloth.
3. Wipe with a clean and lightly dampened cloth.
4. Vacuum clean when dry.
•Artificial leather has to be washed with soapy water or alternatively wiped down with an alcohol solution, e.g.
disinfectant.
• Leather upholstery requires a little extra maintenance:
- Spills must be wiped up immediately with a damp cloth; never use strong cleaning agents.
- Prevent upholstery from coming into contact with personal care products, such as make-up, hair gel, etc.
- Do not allow pets on leather furniture, as their claws may scratch the leather.
- Avoid direct and prolonged exposure to sunlight, as this can cause the leather to fade over time.
• For functional reasons, seats, backrests and other padded parts are not made from impermeable materials. Padded
parts should be replaced during reconditioning for hygienic reasons.
• The electric lifting mechanism should be checked regularly for dust, dirt and stability: Raise the seat to its highest
position. Clean with a cloth. Do not use any water or solvents. Then lubricate the cylinder using a thin layer of Teflon or
silicone-based grease.
• The user or their assistant should remove dust, wipe clean and dry off the padded parts on the chair in accordance
with the instructions above to the best of their ability and as needed. If this is not done satisfactorily, the chair will need
to be reconditioned in order to guarantee hygienic safety.
GUIDELINES FOR INDIVIDUAL ADAPTATION OF MERCADO MEDIC AB’S PRODUCTS
Adjustments may be made only by sta who have completed Mercado Medic AB's training for service and reconditioning.
Parts that are on the list of current combination agreements at www.mercado.se/mercado-dokument can be tted while
retaining Mercado Medic AB’s CE marking. If a desired item that is not on the list of currentcombination agreements is
tted, the customer’s authorised personnel must contact Mercado Medic AB for written approval.
Parts to be evaluated must be sent physically to Mercado Medic AB, either by the customer or the supplier of the part in
question. Mercado Medic AB will then contact the supplier of the part in question; if a combination agreement is deemed
to be of interest, Mercado Medic AB performs a risk analysis on the part. Once the risk analysis is complete, the customer
receives a written opinion.
Chairs that have been modied according to the following must be veried by Mercado Medic AB for Mercado Medic AB
to keep the product liability.
• Padded parts such as seats, backrests, armrests, side supports, trunk supports and neck supports can be adapted as long
as the existing external dimensions of the product are not exceeded.
• e centre of gravity over lifting devices must be maintained/centred for optimum function.
• Padded parts must be able to meet the applicable ignition requirements and other environmental requirements.
• Surfaces that are loaded with signicant vertical forces must not fall outside the area (base) that is formed by the
points of the castor centres.
If these guidelines are met, Mercado Medic AB retains the product liability for its product.
Products that are specially modied by the health care services outside Mercado Medic AB’s directive, where the health
care services also take over the product liability, can be restored to their original condition. is must be carried out by an
authorised technician approved by Mercado Medic AB. Mercado Medic AB then takes back product liability in accordance
with the CE marking 93/42 EEC; Medical Devices Directive MDD.
If you have any questions regarding adaptations/special adaptations, contact Ronny Fogelqvist:
Tel. [phone]
E-mail ronny[email protected]

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9
RECONDITIONING AND SERVICE
! Important information for reconditioning and servicing REAL 9500/9600 EL (hereinafter referred to as
the Product):
- The Product does not require periodic maintenance in cases where it has a responsible prescriber in
the healthcare sector. In markets outside Sweden and Norway where a distributor has sold the Product
directly to the user (where applicable), and therefore there is no responsible prescriber, periodic
maintenance must be carried out every other year throughout the Product’s entire life cycle according to
sections 1-10 in this section.
- A thorough visual inspection must be performed of the Product’s main components in connection
with service and reconditioning in order to ensure the user’s safety. These include the base, lifting
mechanism, seat frame, back recliner and U-bars for armrests. The inspection must include welds,
lockable functions and settings.
- The user must not sit in the Product while it is being reconditioned or serviced or during maintenance.
- Do not use high pressure washers when cleaning the Product.
- When checking the PLUS base, always inspect the weld between the base’s front and rear legs. Any
indication of cracks in the material or paint in this area should be regarded as reason to replace the base,
or the Product.
- In case of reduced braking action, check both the stability of the base and the condition of the brake
rubber. If the Product is not resting on all four wheels in the unbraked position, the Product must be
withdrawn from service immediately. Check for instability in different locations and directions to rule out
the floor as the cause of any instability.
1. Electronics unit
1.1. Electronics / function /
cleaning
Check the electronics and see which
electrical functions are connected.
Test electrical functions; if the chair
does not work, try connecting the
charger for at least 10 seconds.
Check for any damage to the
electronics box.
1.2. Control unit / function /
cleaning
Check the functions of the controls,
and check that the housing is intact
and that all buttons are working.
Wipe the controls with a cloth lightly
dampened with disinfectant; this is
to avoid the risk of cross-infection.
Do not use solvents, bleach,
polishes, synthetic detergents,
polishing waxes or sprays on the
chair.
1.3. Connectors / attachment
Check that cables and connectors
are intact and properly secured.
Make sure that cables and
connectors cannot be pinched or
crushed.
1.4. Batteries/battery charger/
function
Check that the charger is working
and that the housing and cables are
undamaged.
Check the batteries’ voltage
and that there is not too great a
difference between the batteries’
charge; this indicates that a battery
cell has failed.
1.5. Electric seat tilt / function
Check that the actuator is not visibly
damaged. Check the function of the
actuator’s moving parts. Ensure that
all locking screws are tightened to
avoid any play in the end position.
1.6. Electric backrest / function
Check that the actuator is not visibly
damaged. Check the function of the
actuator’s moving parts. Ensure that
all locking screws are tightened to
avoid any play in the end position.
1.7. Electric brake / function
Check that the actuator is not visibly
damaged. Check the function of the
actuator’s moving parts. Ensure that
all locking screws are tightened to
avoid any play in the end position.
Check all joints and that the clamp
mounting on the brake shaft and
base tube is correctly positioned.
2. Electric lifting mechanism
2.1. Noise / sliding clutch
Listen for any abnormal noise in
the electric lifting mechanism,
and replace the electric lifting
mechanism if a bearing is defective
in any way. The electric lifting
mechanism can be sent to Mercado
Medic AB for repair/reconditioning.
Load the chair and check that the
electric lifting mechanism does not
slip to lowered. Otherwise ensure
the correct torque for the sliding
clutch.
2.2. Rotation lock / lubrication
Check that there is no play in
the electric lifting mechanism in
the direction of rotation. If there
is, replace the electric lifting
mechanism. The electric lifting
mechanism can be sent to Mercado
Medic AB for repair/reconditioning.
2.3. Attachment / tightening
Check that the seat frame and
base are correctly assembled and
tightened.
2.4. Cabling / wear
Inspect cables for any signs of wear,
pinching or crushing.
3. Chassis
3.1. Welds
Check all welds carefully for signs of
cracks, corrosion, movement, etc.
3.2. Bolted joints
Check and tighten all bolted joints.
Replace screws that have damaged
heads or threads.
RECONDITIONING INSTRUCTIONS CHECK POINTS

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10
RECONDITIONING, CONT.
4. Brakes
4.1. Function / wear
Replace the brake rubber and check
that the brake is working properly.
4.2. Plastic plugs / guide
bushings
Make sure that guide bushings and
plastic plugs are properly secured,
and replace worn or damaged parts.
5. Castors
5.1. Function / roll / swivel
Remove hair and dust from the
castors and check castors and
castor housings for wear and play,
which may indicate defective
bearings. Check that the castors
swivel and the housings rotate
as expected. Replace castors if
necessary.
5.2. Attachment / tightening
Check that the castors’ screws are
intact and tightened.
6. Seat frame
6.1. Mechanics / welds
Check all welded parts carefully
(especially when mounting tilt
mechanisms, as these parts carry
the most load).
6.2. Bolted joints / tightening
Check and tighten all bolted joints.
Replace screws that have damaged
heads or threads.
6.3. Plastic plugs / guide
bushings
Make sure that guide bushings and
plastic plugs are properly secured,
and replace worn or damaged parts.
6.4. Seat / replacement /
cleaning
Replace the seat with a new one
and wash or replace any covers.
6.5. Control / lubrication
Make sure that all knobs and wheels
on the seat frame are working and
that they lock correctly.
6.6. Gas spring tilt / function
If the chair is equipped with gas
tilt controls, check that these lock
securely and that there is no gradual
change in tilt when loaded. Check
and replace damaged wires and
sheaths.
6.7. Crank tilt controls / wear
If the chair is equipped with crank
tilt controls, check that there is
no play and that all screws are
tightened.
6.8. Coxit mechanism / control
Make sure that the knobs for the
flaps turn easily and are securely
locked with the counter nut.
7. Backrest mechanism
7.1. Function / wear
Check and replace any worn parts,
and make sure that moving parts
are working correctly.
7.2. Attachment / tightening
Check that all screws, knobs and
wheels lock properly and that the
spring button clips are working
correctly.
7.3. Plastic plugs / guide
bushings
Make sure that guide bushings and
plastic plugs are properly secured,
and replace worn or damaged parts.
7.4. Backrest / replacement /
cleaning
Replace the backrest with a new
one and wash or replace any covers.
7.5. Gas spring lever / function
Check the gas pressure and
stability of the gas spring. Ensure
that it locks securely and that
there is no gradual change in the
backrest angle when loaded. Check
and replace damaged wires and
sheaths.
8. Armrests
8.1. Function / wear
Check and replace any worn
parts and make sure that locking
mechanisms and moving parts are
working correctly.
8.2. Plastic plugs / guide
bushings
Make sure that guide bushings and
plastic plugs are properly secured,
and replace worn or damaged parts.
8.3. Armrest plates /
replacement / cleaning
Replace armrest plates with new
ones.
8.4. Armrest mechanics /
function
Check all welds and that there is
no damage to the tube system that
may impair or weaken the structure.
9. Accessories
9.1. Restoration
Remove any accessories that are
not normally installed on the chair
and inspect them as detailed below
before potentially placing them in
storage.
9.2. Mechanics
Check all welds and that there is no
damage to mechanical parts that
may impair or weaken the structure.
9.3. Function / wear
Check and replace any worn
parts and make sure that locking
mechanisms and moving parts are
working correctly.
9.4. Padded parts
Discard padded parts to prevent
cross-infection, and discard or
wash covers according to washing
instructions.
10. Final inspection
10.1. Testing
Test the chair’s functionality
and that all individual functions,
electrical functions and brakes are
working correctly. If the chair is
to be stored for a period, the chair
must be put in sleep mode using the
appropriate 9V adapter to save the
batteries.

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11

20-07315-UK-02
Mercado Medic AB Telephone & Fax E-mail & Internet
Tryffelslingan 14 Tel [phone] E-mail [email protected]
SE-181 57 Lidingö Fax [phone] Internet www.mercado.se
CONTACT MERCADO
Head office
Visiting address
Tryffelslingan 14, SE-181 57 Lidingö
Postal address
Box 1074, SE-181 22 Lidingö
Switchboard is open:
Mon-Fri 08.00-16.30 (CET/CEST)
Tel: [phone]
Fax: [phone]
E-mail: [e-mail]
Service and technical support
PO Box 1074
SE-181 22 Lidingö
Telephone hours for the service line: Mon–Fri
08.00-12.00 and 13.00-16.00 (CET/CEST)
Tel: [phone]
Fax: [phone]
Mobile phone:
[phone], [phone]
E-mail: [email protected]
[Space for product label
with serial number.]