Microchip Technology PD-9501-5GCO/DC Troubleshooting guide

PD-9501-5GCO/DC
PD-9501-5GCO/DC PoE User Installation Guide
Introduction
Microchip’s family of Power over Ethernet (PoE) Midspans PD-9501-5GCO/DC is a single-port high-power PoE
outdoor solution that offers a cost-effective IEEE® 802.3bt compliant solution and pre-BT support for IEEE 802.3af/at
standard guaranteeing 60W of power and ensures safe and reliable operation in outdoor environments for standard
PoE data terminal. The PD-9501-5GCO/DC supports emerging wireless 5 Gbps devices such as wireless IEEE
802.11ac access points.
PoE Midspan powers devices that are PoE enabled or equipped to receive PoE. These devices are called PDs.
PoE Midspans offer the following key features:
• Outdoor rated: IP66 and IP67
• Extended temperature range –40 °C to 65°C
• Supports 10/100/1000 Mbps and 2.5/5 Gbps data rates
• Standards compliant: IEEE 802.3bt and IEEE802.3af/at
• Plug and play installation (installer does not have to open unit)
• Includes integrated surge protection
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 1

Table of Contents
Introduction.....................................................................................................................................................1
1. Standards and Safety Guidelines............................................................................................................3
1.1. Part Number Definition.................................................................................................................3
1.2. Electrical Compatibility Approvals................................................................................................ 3
1.3. Safety Standard Approvals...........................................................................................................3
1.4. CE Marking...................................................................................................................................3
1.5. GS Compliance............................................................................................................................ 3
1.6. Surge/Lightening Protection.........................................................................................................3
1.7. Safety Information........................................................................................................................ 4
2. Information en Matière de Sécurité......................................................................................................... 5
2.1. Directives Générales....................................................................................................................5
2.2. Mises en Garde............................................................................................................................5
3. PoE Midspan Installation (Outdoor Model)............................................................................................. 6
3.1. Installation Overview.................................................................................................................... 6
4. Troubleshooting.....................................................................................................................................15
4.1. Preliminary Steps....................................................................................................................... 15
4.2. Troubleshooting Steps................................................................................................................15
5. Specifications........................................................................................................................................ 16
5.1. Environmental Specifications..................................................................................................... 16
5.2. Electrical Specifications..............................................................................................................16
5.3. Interface..................................................................................................................................... 16
6. Contacting Technical Support............................................................................................................... 17
7. Revision History.................................................................................................................................... 18
The Microchip Website.................................................................................................................................19
Product Change Notification Service............................................................................................................19
Customer Support........................................................................................................................................ 19
Microchip Devices Code Protection Feature................................................................................................19
Legal Notice................................................................................................................................................. 19
Trademarks.................................................................................................................................................. 20
Quality Management System....................................................................................................................... 21
Worldwide Sales and Service.......................................................................................................................22
PD-9501-5GCO/DC
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 2

1. Standards and Safety Guidelines
The following sections describes the standard and safety guidelines for the product.
1.1 Part Number Definition
PD-9501-5GCO/DC: 4–pairs DC input family.
Table 1-1. Part Number Definition
Symbol Description
DC Midspan has DC input.
1.2 Electrical Compatibility Approvals
Microchip’s PD-9501-5GCO/DC series complies with the following standards:
• EN55035
• EN55032: Class B
• FCC Part 15: Class B
• VCCI
1.3 Safety Standard Approvals
Microchip meets the following safety standards. Consult Microchip for a complete list of safety certifications.
• UL/IEC/EN62368-1
• UL/IEC/EN60950-22
• GS Compliance
1.4 CE Marking
CE marking on this product indicates that this product complies with the Electromagnetic Compatibility (EMC)
Directive.
1.5 GS Compliance
GS marking on this product indicates that the product complies with the German Product Safety Act.
1.6 Surge/Lightening Protection
Microchip’s PD-9501-5GCO/DC is designed according to the following EMC requirements.
• ITU-T K.21 (6 kV enhanced surge) — Port and DC Main
• EN61000-4-5 (6 kV) — Port and DC Main
• GR-1089-CORE Issue 6 — Port Only
PD-9501-5GCO/DC
Standards and Safety Guidelines
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 3

1.7 Safety Information
Read the safety information before using the PoE Midspan unit.
1.7.1 General Guidelines
Read the following safety information before carrying out any installation, removal, or maintenance procedure on the
PoE Midspan. Warnings contain directions to be followed for the safety of personal and product.
1.7.2 Warnings
• Read installation instructions in 3. PoE Midspan Installation (Outdoor Model) before connecting Midspan to its
power source.
• Follow basic electricity safety measures when connecting the PoE Midspan to its power source.
• Only trained and qualified personnel must be allowed to install, replace, and service this equipment.
• A voltage mismatch can damage the equipment and can pose a fire hazard. If voltage indicated on the label is
different from the power outlet voltage, do not connect Midspan to this outlet.
• All wiring and connections must comply with NFPA 70 (NEC) and state and local regulatory requirements.
• Power supply cord must not be attached to the building surface or run through walls, ceilings, floors, and similar
openings in the building structure.
• Measures must be taken to prevent physical damage to the power supply cord, including proper routing.
• Data and Data and Power ports of the Midspan are shielded RJ45 data sockets. They cannot be used as Plain
Old Telephone Service (POTS) sockets. Only connect RJ45 data connectors to these sockets.
• When disposing this product, follow all local laws and regulations.
PD-9501-5GCO/DC
Standards and Safety Guidelines
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 4

2. Information en Matière de Sécurité
Lire les informations suivantes en matière de sécurité avant d'utiliser d'activer l'alimentation sur votre appareil
Ethernet Midspan.
2.1 Directives Générales
Lire les informations suivantes en matière de sécurité avant d'installer ou enlever quoi que ce soit, ou procéder à
l'entretien de l'alimentation de votre appareil Ethernet Midspan. Les mises en garde contiennent des instructions qui
doivent être suivies pour la sécurité des personnes et du produit. Suivre les instructions soigneusement.
2.2 Mises en Garde
• Lire les instructions d'installation dans 3. PoE Midspan Installation (Outdoor Model) avant de connecter le
Midspan à une source d'alimentation.
• Suivre les mesures de sécurité électrique de base lors de la connexion de l'injecteur PoE à sa source
d'alimentation.
• Seul du personnel formé et qualifié doit être autorisé à installer, remplacer et entretenir cet équipement.
• Une disparité de voltage peut endommager l'équipement et constituer un risque d'incendie. Si le voltage indiqué
sur l'étiquette est différent du voltage de la source d'alimentation, ne pas connecter le Midspan à cette prise.
• Tous les câblages et connexions doivent être conformes à la norme NFPA 70 (NEC) et aux exigences
réglementaires locales et nationales.
• Le cordon d'alimentation ne doit pas être fixé à la surface du bâtiment ni passer à travers les murs, les plafonds,
les planchers et les ouvertures similaires de la structure du bâtiment.
• Des mesures doivent être prises pour éviter tout dommage physique au cordon d'alimentation, y compris son
acheminement correct.
• Les ports Data et Data et Power du PoE Midspan sont des prises de données blindées RJ45. Elles ne peuvent
pas être utilisées comme prises de service téléphonique traditionnel. Connecter seulement des connecteurs de
données RJ45 à ces prises. Le câblage Ethernet connexe doit être limité à l'intérieur de l'immeuble.
• Pour disposer/jeter ce produit, suivre les lois et règlements locaux.
PD-9501-5GCO/DC
Information en Matière de Sécurité
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 5

3. PoE Midspan Installation (Outdoor Model)
The following sections describe the procedures for the installation of the Midspans unit.
Note: Do not use cross-over cable between the PoE Midspan output port and load device.
Warnings:
1. Take extra care when connecting the DC power inlet terminals, so that the +ve and –ve terminals are
connected to the proper polarity.
2. Ensure the DC power is within the allowed range.
3. Earth ground screw must be connected to earth ground in all types of installations.
3.1 Installation Overview
Figure 3-1. Product Overview
PD-9501-5GCO/DC
PoE Midspan Installation (Outdoor Model)
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 6

Before mounting the midspan to a fixed location, note the following:
• To ensure weather-proof connection in order to meet IEC60529 level IP67. PoE Midspan DC power plug needs
to be connected to a weather-proof DC power source box.
• Do not cover the midspan or block the airflow to the PoE with any foreign objects.
• Keep the midspan away from excessive heat and free from vibration.
• Ensure that the cable length from the Ethernet network source to the terminal does not exceed 100 meters (333
feet). The midspan is not a repeater and does not amplify the Ethernet data signal.
• The midspan has no ON-OFF switch, simply plug the midspan into an DC power source.
• PoE Midspan DC power lines should be connected to the socket-outlet that shall be installed near the
equipment and be easily accessible.
Installation Options
There are two options available for the installation of PD-9501-5GCO/DC:
1. Wall installation – PoE Midspan unit can be mounted on a wall/bench (all kind of flat surfaces such as wood,
brick, concrete etc.) using the mounting holes.
Note: Use only on solid walls to install the midspan, do not install on drywall or plasterboard walls.
2. Pole installation – Using optional mount kit.
Note: The mounting kit is not provided with the kit.
PD-9501-5GCO/DC
PoE Midspan Installation (Outdoor Model)
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 7

3.1.1 Parts List
The following table lists the parts included in the kit:
Quantity Component
1 60 W midspan, outdoor model
1 DC female connector
1 Quick installation guide
3.1.2 Additional Parts
The following table lists additional parts recommended to install the midspan:
Quantity Part
1 Screwdriver
1 Wire stripper
1 Solid Wrench No. 30 or Adjustable Wrench
3.1.3 Connect the Midspan to Ground
Note: Connect the midspan to ground only if replacing pre-assembled ground cable.
1. Connect the chassis bolt to the earth ground point on the rear of the midspan.
2. Connect the other end of the ground wire to earth ground at your installation point.
3. Tighten the screw to 1.7 Nm.
PD-9501-5GCO/DC
PoE Midspan Installation (Outdoor Model)
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 8

3.1.4 Install the Midspan Directly to a Wall
1. Using the screw holes of the midspan as a template, put marks on the mounting surface (a wall of wood, brick
or concrete) to mark drill points and drill four holes.
2. Insert four mounting screws into the screw holes. For bricks or concrete wall use anchor with screw (5 mm x
40 mm. minimum) and for wooden wall use screws for wood 5 mm x 40 mm.
Note: The screws are not provided with the kit.
3. Tighten each screw until the midspan is attached safely to the mounting surface.
3.1.5 Install the Midspan to a Pole Mount Adapter
Before installing the midspan, ensure that all the following parts listed in the parts list are included. If any items are
missing, notify your Sales or Customer Service Representative from Microchip.
1. Install the midspan onto the mounting bracket of the pole mount adapter, using four pan head screws.
PD-9501-5GCO/DC
PoE Midspan Installation (Outdoor Model)
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 9

2. Install the mounting bracket onto the pole. Use the appropriate components depending on the diameter of the
pole.
a. Pole of small diameter: The following parts list identifies the components required to install the metal
bracket on a pole with a diameter of 25 mm to 76 mm (1 in. to 3 in.).
b. Pole of large diameter: The following parts list identifies the components required to install the metal
bracket on a pole with a diameter of 76 mm to 203 mm (3 in. to 8 in.).
PD-9501-5GCO/DC
PoE Midspan Installation (Outdoor Model)
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 10

3. For poles of both small and large diameter, connect the chassis bolt to the earth ground point on the mount kit.
Warning: Mounting bracket must be connected to earth ground.
PD-9501-5GCO/DC
PoE Midspan Installation (Outdoor Model)
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 11

3.1.6 Connecting the DC Cable
The following table lists the DC cable specifications.
Table 3-1. DC Cable Specifications
Parameter Value
Recommended cable type North America—SJOW or SOOW
Worldwide—H05RN-F or H07RN-F
Voltage rating 300V (or better recommended)
Temperature range –40 ℃ to 65 ℃ (or better recommended)
Cable size 16 AWG 2C
1.5 mm2 2C
Cable outer dimension Dia. 3/16 in.–3/8 in.
Dia. 5.0 mm–9.5 mm
Approved for indoor and outdoor applications.
The following figure shows how to connect the DC cable to the midspan unit:
Figure 3-2. Connecting the DC Cable to the Unit
1.5 Nm
8mm (5 /16 in)
25mm (1 in) 0.5 Nm
2
1
“-“
i
“+“
PD-9501-5GCO/DC
PoE Midspan Installation (Outdoor Model)
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 12

3.1.7 Connecting the RJ45 Cable
The following steps describe the installation of RJ45 cable to the midspan.
1. Remove the upper cap, blank plug, and washer from the Data In port.
2. Insert the cable through the upper cap and the washer and plug into the Data In port.
3. Slide the washer and the upper cap towards the midspan and hand-tighten the upper cap onto the Data In
port.
4. Repeat step 1 to step 3 to connect the RJ45 cable to the Data and PWR Out port.
Note: Use cable up to 5 Gig Cat 5e and above outdoor grade.
PD-9501-5GCO/DC
PoE Midspan Installation (Outdoor Model)
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 13

3.1.8 Connection
Note: The midspan has no ON-OFF switch, simply plug the midspan into an DC power source.
Follow the steps below to connect the midspan to the data and power source.
1. Connect the Data In (input) jack from the midspan to remote Ethernet network (item 2 in the following figure).
2. Connect the Data and PWR Out (output) jack from the midspan to the terminal (item 3 in the following figure).
3. Connect DC power lines from the Line In terminal (item 1 in the following figure) to main DC power. Ensure
that the power outlet is nearby and easily accessible.
Note: Connect the midspan to a weather-proof DC power source box that meets ratings IP66 and IP67.
Number Label Description
1 LINE IN Power Input, 12 VDC–24 VDC
2 DATA IN Data In to the Ethernet (network) switch
3 DATA & PWR OUT Data and Power Out to the Ethernet terminal
PD-9501-5GCO/DC
PoE Midspan Installation (Outdoor Model)
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 14

4. Troubleshooting
The following sections describe the troubleshooting procedures to address any problems encountered with the unit.
4.1 Preliminary Steps
If there is any problem, verify the following steps:
• Power is applied to Midspan.
• A crossover-type Ethernet cable has not been used.
• Ethernet cable from network is connected to Data In port.
• Ethernet cable to PD is connected to Data and Power Out port.
• Cable pairs are attached to their corresponding ports.
4.2 Troubleshooting Steps
The following table provides a problem and resolution sequence to assist in troubleshooting of minor operating
problems. If the following steps do not solve your problem, contact your local dealer for further assistance.
Table 4-1. Troubleshooting Steps
Problem Corrective Steps
Midspan does not power-up 1. Make sure that the power cord is properly
connected.
2. Verify that the voltage at power inlet is between
12 VDC – 24 VDC.
3. Remove and reapply power to the device during
power-up sequence.
PD does not operate 1. Verify that the port is enabled (Midspan did not
detect a PD).
2. Verify that the PD is designed for PoE operation.
3. Verify that you are using a standard Category
5/5e/6, straight-wired cable, with four pairs
according to data rate.
4. If an external power splitter is in use, replace it
with a viable splitter.
5. Verify that the Data source is connected to the
Data In port.
6. Verify that the PD is connected to the Data and
Power Output port.
7. Verify that there is no short over any of the
twisted-pair cables or over the RJ45 connectors.
End device operates, but there is no data link. 1. If an external power splitter is in use, replace it
with a viable splitter.
2. Verify that for this link you are using a
standard UTP/FTP Category 5/5e/6 straight (non-
crossover) cabling, with all four pairs.
3. Verify that the Ethernet cable length is less than
100 meters from Ethernet source to the remote
terminal.
PD-9501-5GCO/DC
Troubleshooting
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 15

5. Specifications
The following sections describe unit specifications.
5.1 Environmental Specifications
Table 5-1. Environmental Specifications
Mode Temperature Humidity
Operating –40 °C to 65 °C
–40 °F to 149 °F
90% maximum (non-condensing)
Storage -40 °C to 85 °C
-40 °F to 185 °F
5.2 Electrical Specifications
Table 5-2. Electrical Specifications
Parameter Value
Input voltage 10.8 VDC–30 VDC
Input current 8A (maximum)
Available output power (maximum) 60W
Nominal output voltage 54 VDC
5.3 Interface
Table 5-3. Interface
Parameter Type
Input (Data In): Ethernet 10/100/1000Base-T RJ45 female socket
Output (DATA PWR OUT): Ethernet 10/100/1000
and 2.5Gig/5Gig/10Gig Base-T, plus 54 VDC
RJ45 female socket, with DC voltage on wire pairs: 7-8, 4-5
and 1-2, 3-6
DC Power In 2 Pins DC power in – Positive and Negative
PD-9501-5GCO/DC
Specifications
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 16

6. Contacting Technical Support
If you encounter any problems while installing or using this product, consult the Microchip technical support team
through the website or contact on the following number:
USA/Canada
Telephone: [phone]
Internet: www.microchip.com/support
PD-9501-5GCO/DC
Contacting Technical Support
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 17

7. Revision History
Revision Date Description
A 12/2021 Initial Revision.
PD-9501-5GCO/DC
Revision History
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and its subsidiaries
User Guide DS00004336A-page 18

The Microchip Website
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To register, go to www.microchip.com/pcn and follow the registration instructions.
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Users of Microchip products can receive assistance through several channels:
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Customers should contact their distributor, representative or ESE for support. Local sales offices are also available to
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Technical support is available through the website at: www.microchip.com/support
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Note the following details of the code protection feature on Microchip products:
• Microchip products meet the specifications contained in their particular Microchip Data Sheet.
• Microchip believes that its family of products is secure when used in the intended manner, within operating
specifications, and under normal conditions.
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Legal Notice
This publication and the information herein may be used only with Microchip products, including to design, test,
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PD-9501-5GCO/DC
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User Guide DS00004336A-page 19

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ISBN: 978-1-5224-9439-3
PD-9501-5GCO/DC
© 2021 Microchip Technology Inc.
and its subsidiaries
User Guide DS00004336A-page 20