Microsoft WL3-00018 User manual

https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
https://support.xbox.com/en-US/xbox-one/accessories/connect-a-wireless-controller
Troubleshoot your Xbox One wireless
controller
Your Steps 1
Welcome to the Xbox One Wireless Controller Solution
Step 1: Welcome to the Xbox One Wireless Controller Solution
If you’re having trouble with one of your Xbox One wireless controllers, this solution can help you troubleshoot a wide variety of controller
issues. We can also help you replace a broken controller if none of these solutions correct the problem.
Note For help troubleshooting problems with an Xbox Adaptive Controller, see the troubleshooting section of All about the Xbox Adaptive
Controller.
What type of problem are you having with your controller?
MY CONTROLLER DOESN’T FUNCTION CORRECTLY
MY CONTROLLER WON’T CONNECT TO MY CONSOLE OR PC

I CAN’T UPDATE MY CONTROLLER
Your Steps
Welcome to the Xbox One Wireless Controller Solution
MY CONTROLLER DOESN’T FUNCTION CORRECTLY
2
My controller doesn’t function correctly
Step 2: My controller doesn’t function correctly
When troubleshooting controller functionality, it’s important to note the difference between
an instance of unexpected behavior (this could include joystick drift, awkward calibration, or
controls not responding as expected) and an instance of buttons on the controller not
working at all.
Note For the purposes of troubleshooting, in this solution the word "button" refers to any
of the controls on the wireless controller: buttons, sticks, bumpers, triggers, D-pad, etc.
Step 3: Check your controller batteries
Verify that your controller batteries aren’t causing this issue. If your controller won’t power
on at all, replace the controller batteries with fresh ones and make sure they’re inserted
correctly into the controller.
Does your controller power up now?

Connect the controller using the console's bind button
1. Turn on your Xbox One.
2. Insert AA batteries (or rechargeable batteries from the Xbox One Play & Charge Kit)
into the controller. See Using AA batteries in your Xbox One Wireless Controller.
3. Turn on your controller by pressing and holding the Xbox button. (The Xbox
button is located in the middle of the controller near the top.) The Xbox button will
flash. When the button stays lit, the controller is connected.
Note If the controller doesn't turn on, check the batteries. If you're using
rechargeable batteries, make sure they're charged.
4. Press and release the bind button on the Xbox.
oOn Xbox One X and Xbox One S, the bind button is on the front right, below
the power button.

oOn original Xbox One, the bind button is a circular button on the side, around
the corner from the disc tray.
5. Within 20 seconds, press and hold the controller’s bind button (a circular button on
top of the controller as you hold it in your hands) until the controller's Xbox button
flashes a few times. That means it's searching for a console. The Xbox button stays lit
once it's connected.

Repeat this for every additional controller.
Notes
You can connect up to eight wireless controllers to a console.
Controllers are assigned to users based on who is holding the controller. To learn
how to assign a controller to your profile, see How to assign an account to an Xbox
One Wireless Controller.
Connect the controller using a USB-to-micro-USB cable
If you have a micro-USB cable or the Xbox One Play & Charge Kit, you can connect your
controller by using the micro-USB cable and do without batteries. For details, see Connect
your charge cable to use your Xbox One Wireless Controller without batteries.
Notes
If you've tried the steps on this page and your controller still won't connect, see Xbox
One Wireless Controller disconnects or can't connect.
You can connect up to eight wireless controllers, in addition to any wired controllers.
Controllers are assigned based on who’s holding a controller. To assign a specific
controller to your profile, see How to assign an account to an Xbox One Wireless
Controller.