Microsoft XBOX Setup guide

XBOX CONTROLLER SAFETY
& REPAIR INSTRUCTIONS

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Disclaimer of Warranties and Limitation of Damages
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This document and the information it contains are subject to change without notice. You can
find the latest information on Xbox device servicing and repair at https://aka.ms/XboxSelfRepair .
Always consult the most up-to-date information available before performing device service or
repair.
©2023 Microsoft Corporation. All rights reserved.
Document Part Number: M1289623

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Introduction
This Service Guide (Guide) provides instructions for repairing Microsoft Xbox devices and
accessories using genuine Microsoft parts. It is intended for technically inclined individuals with the
knowledge, experience, and tools required to repair Microsoft devices.
Device Identity Information
Glossary of Terms
The following terms are used throughout this guide.
•CRU – Customer Replaceable Units. Service parts that can be removed and replaced by the
customer.
•ESD – Electro-Static Discharge
•I/O Board – Input / Output board. Used for button communication to the mainboard.
•IPA – Isopropyl alcohol which should be used to clean adhesive from device as detailed
within process steps. Use 70% IPA in all cases.
•Motherboard or PCBA – Primary circuit board assembly
•PSA – Pressure Sensitive Adhesive.
•Spudger – A tool that is used to assist with opening, prying, installing, and removing
components from objects such as electronics, usually plastic.
IMPORTANT: Read this Guide in its entirety before starting any repairs. If at any point you
are unsure or uncomfortable about performing the repairs, as detailed in this Guide, DO
NOT proceed. Contact Microsoft for additional support options.
: Failure to follow the instructions in this Guide; use of non-Microsoft (non-
genuine), incompatible, or modified replacement parts; and/or failure to use proper tools
could result in serious personal injury, death, and/or damage to the product or other
property.

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General Information, Precautions, Warnings
General Safety Precautions
•Opening and/or repairing any electronic device can present a risk of electric shock, fire,
serious personal injury, death, damage to the device or other property, and/or other
hazards. Exercise caution when undertaking the repair activities described in this Guide. The
repair activities identified in this Guide should only be undertaken by technically inclined
individuals with the knowledge, experience, and specialized tools required to repair
Microsoft devices.
•Improper use or handling of devices or their batteries may result in fire or explosion. Only
open the enclosure on a device as outlined in this Guide.
•Do not heat, puncture, mutilate, or dispose of devices or their batteries in fire. Do not leave
or charge devices in direct sunlight or expose devices or their batteries to temperatures
outside the recommended operating range of 0°C to 60°C/32°F to 140°F for an extended
period. Doing so can result in battery failure, electric shock, fire, serious personal injury,
death, and/or damage to the device or other property.
•We recommend wearing protective eyewear and gloves when disassembling/re-assembling
a device.
•Clean your work surface regularly to remove debris and abrasive particles.
•While working on devices, avoid the use of clothing accessories such as bracelets or
watches that can cause electrical shorts and/or damage the battery. If battery damage (e.g.,
leaking, expansion, folds or other) is discovered during device repair or if the battery is
impacted or damaged during replacement, DO NOT proceed. Refer to Actions to Take
under Handling Used, Damaged or Defective Lithium-Ion Batteries in this Guidebook or
contact Microsoft directly for proper device disposition.
This symbol identifies important safety and health information in this guide.
This symbol identifies important information in this guide.
Always observe the following general safety precautions:

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For additional product safety information relevant to Microsoft Xbox devices or accessories, see
aka.ms/xbox-safety.
Repair-Specific Precautions and Warnings
For devices with rechargeable lithium-ion batteries that power on, fully discharge the
battery before beginning repair. To expedite the battery discharge process:
▪Connect the controller to a device wirelessly.
▪Operate the device in wireless mode until the battery is fully discharged and the
device powers off.
•As you remove each subassembly from the device, place the subassembly (and all
accompanying screws) away from the work area to prevent damage to the device or to the
subassembly.
•During all activities, check to ensure that no loose articles are on the battery or remain
inside the device before reassembling it.
Internal Power Supplies
•For optimum compatibility, performance, and product safety, we recommend using a
genuine AC power supply and AC power cord for your Microsoft device.
: Before opening a device, ensure it is powered off and disconnected from its
power source for at least 30 seconds. Disconnect the device charger or power cord from
mains power.
: Failure to take the following steps during device repair or component
replacement can result in serious personal injury or death from electric shock or in damage
to your device.

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Battery Safety
•This device contains either a built-in or removable (cartridge) lithium-ion rechargeable
battery. Battery safety is a significant concern when repairing a device.
•For optimum compatibility, performance, and product safety, we recommend using
genuine Microsoft replacement parts. Use of non-Microsoft (non-genuine), incompatible,
reused, or modified batteries; improper battery installation; improper handling or storage
of batteries; and/or failure to follow the instructions in this Guide could cause battery
overheating, expansion, venting, leaking, or a thermal event which could result in fire,
serious personal injury, death, data loss, or damage to the device or other property
damage.
•Before beginning device repair, ensure your workspace is free of flammable debris or
materials, has adequate ventilation, and that you have a fire suppressant device (example:
fire blanket, container of sand, Class B fire extinguisher) within easy reach or you are within
20 feet of a fireproof enclosure. Fireproof enclosures should be kept free of combustible or
flammable materials.
• Use personal protective equipment (PPE) when handling damaged, venting, or hot battery
packs.
•Use the following best practices when handling batteries:
▪Always fully discharge batteries by running an application such as video
playback with the device unplugged. If the device does not function while
unplugged, you may leave out this step.
▪Do not puncture, impact, strike, bend, or crush the battery or a device
containing a battery.
▪Keep your workspace clear of debris, extra tools, and sharp objects.
: Only handle battery by plastic enclosure. Bending, twisting, or impacting
battery may damage the battery, damage the device, and/or result in severe personal
injury or property damage. Always use two hands when handling the battery.
IMPORTANT: Place the battery in a location where it cannot be accidentally contacted or
damaged. When replacing the battery dispose of the old battery according to local laws
and regulations.

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▪Exercise caution when using sharp tools near the battery to avoid impacting
or poking the battery.
▪Don’t leave loose screws or small parts inside the device.
▪Avoid using tools that conduct electricity.
▪Do not drop or throw a lithium-ion battery.
▪Do not expose the battery to excessive heat, sunlight, or temperatures
outside the battery’s normal operating range (0°C to 60°C) / (32°F to 140°F)
▪Ensure you handle, recycle, and/or dispose of used or damaged batteries in
accordance with local laws and regulations. Follow Handling Used,
Damaged or Defective Li-ion Batteries below.
•If the device repair cannot be completed immediately and the device needs to be stored
temporarily before restarting the repair
▪Select a storage location and process that follows the battery safety
precautions in this Guide.
▪Avoid exposing the device to environmental conditions and objects that
could damage the battery pack.
▪Reinspect the battery pack as outlined in this Guide prior to restarting repair
and installing the new battery pack.
Battery Safety Label
: Only handle battery by plastic enclosure. Bending, twisting, or impacting
battery may damage the battery, damage the device, and/or result in severe personal
injury or property damage. Always use two hands when handling the battery.

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Follow the safety instructions provided below:
•Battery replacement may be performed by individuals with the knowledge and skills
needed to complete complex electronic repairs.
•All repairs must follow Microsoft procedure. See https://aka.ms/xbox-safety for important
information.
•Risk of fire or burning.
•Do not modify battery, its wiring, or connectors.
•Do not short-circuit, bend, dent, crush, or puncture battery.
•Do not dispose of battery in fire or expose to high temperatures (+140°F/60°C).
Lithium-Ion Battery Inspection
Upon device opening, we recommend that you visually inspect the battery for signs of damage.
Factors to consider when inspecting the battery include, but are not limited to:
•Evidence of leaking or venting
•Visible signs of physical or mechanical damage, such as:
▪Expansion or swelling. In expanded or swollen batteries, the soft pouch
encasing the cell pulls away from the inner material and appears baggy, loose,
or puffy.
▪Discoloration of the battery casing.
▪Odor, smell, or visible corrosion. Leaked battery electrolyte smells like nail polish
remover (acetone)
▪Dents along the battery cell edges or on the top surface.
▪Surface scratches that have exposed the aluminum beneath the black coating
layer on the battery.
▪Loose or damaged wires.
▪Known misuse or abuse.
Any battery exhibiting the signs listed above must be replaced. Consult the Battery Replacement
section of this document for battery replacement instructions.

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Handling Used, Damaged, or Defective Lithium-Ion Batteries
DO NOT dispose of used lithium-ion batteries, whether damaged or not, in household or
commercial garbage or recycling bins.
Prior to transport:
•Follow all instructions provided by your local e-waste recycling or household hazardous
waste collection provider.
•Place the device or battery in individual, non-metallic inner packaging, such as a zip-to-
close plastic bag, that completely encloses the device or battery.
•Surround the inner packaging with non-combustible, electrically non-conductive, absorbent
cushioning material.
•Each damaged battery or device containing a damaged battery should be packed
individually in its own carton and that carton should be clearly marked as containing a
damaged battery.
For more information on industry practices concerning damaged, defective, or recalled batteries,
please see PHMSA Lithium-Battery-Recycling-Safety-Advisory.
Undamaged, used lithium batteries can be sent to e-waste recycling or household hazardous waste
collection points for processing. Please see https://www.microsoft.com/en-
us/legal/compliance/recycling for more information.
Report Battery Thermal Events to Microsoft
A thermal event is a rapid chemical chain reaction that can occur inside a battery cell. During a
thermal event, the energy stored inside the battery is released suddenly, resulting in heating and/or
smoke and, in some instances, fire or flame. A battery thermal event can be triggered by physical
damage to the battery (including during replacement/repair), improper storage, or exposure to
temperatures outside of the battery’s operating range.
Act immediately if you see any of the following symptoms of a battery thermal event:
: DO NOT SHIP DAMAGED OR DEFECTIVE BATTERIES ALONE OR INSIDE
DEVICES. Damaged or defective batteries and devices containing damaged or defective
batteries require special packaging and handling.

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•Smoke, soot, sparks, or flame emitted by the battery or from a device containing a battery.
•The battery pouch suddenly expands in size.
•A popping or hissing noise from the battery or a device containing a battery.
Actions To Take
•Immediately smother the battery or device with clean, dry sand, a fire blanket, or an
appropriate (Class B) fire extinguisher. If using sand, dump the sand all at once until the
device is completely covered.
•Contact local fire authorities if further assistance is needed.
•Exit the work area and ventilate it until it is clear of smoke.
•Wait at least 2 hours before attempting to touch the device.
•Dispose of the damaged battery or device in accordance with local environmental or e-
waste laws and guidelines.
Stop Repair and Contact Microsoft
If any Microsoft device visually exhibits any of the following symptoms, cease all further repair
efforts and contact Microsoft Xbox Customer Support to report and obtain next steps:
•Any burned or melted components, traces, or plastic parts on the outside of the device, or
which otherwise exhibits heat damage, including charring seen in charging and other ports.
•Any burned or melted components, traces, or plastic parts on the inside of the device, or
which otherwise exhibits heat damage.
•Any accessories exhibiting melting or heat damage that are included with the Microsoft
device, such as power supplies, keyboards, mice, cables, charging connectors, etc.
•Any devices that exhibit a case that has separated apart or opened for reasons other than
impact damage from dropping, evidence of tampering, or separation caused by a
malfunctioning battery.
•Any other finding that may constitute a safety hazard to the user, such as sharp edges on
plastics. Microsoft Xbox Customer Support will ask you to provide the following
information:
▪The model and serial number of the affected Microsoft device and/or
accessory(ies).
▪A brief description of the damage found.
: DO NOT SHIP DAMAGED OR DEFECTIVE BATTERIES ALONE OR
INSIDE DEVICES. Damaged batteries and devices containing damaged batteries
require special packaging and handling. See Handling Used, Damaged, or
Defective Lithium-Ion Batteries (page 9) for additional information.

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▪Clear photographs depicting the symptoms observed.
Environmental Compliance Requirements
All waste electrical and electronic equipment (WEEE), waste electronic components, waste batteries,
and electronic waste residuals must be managed according to applicable laws and regulations.
Please do not dispose of waste lithium-ion batteries in your household garbage can or recycling
bin as they may ignite if improperly managed.
Electro-Static Discharge (ESD) Prevention
•Review and follow the general guidelines and ESD prevention steps in this Guide prior to
beginning work.
•Ensure your work surface is level/flat and covered with ESD-safe, soft, non-marring
material.
•Before opening a device, always wear an anti-static wrist strap and confirm your work area
is properly grounded to protect vulnerable electronics from electrostatic discharge (ESD).
•Parts removed from a device during the repair process should be stored in ESD-safe bags
and packaged for return or recycling in the same packaging that the new replacement part
came in.

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ELITE SERIES 2
XBOX CONTROLLER REPAIR

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Table of Contents
Top Case Replacement & Installation Instructions ……………….………………… pg. 14
Mid-Frame Separation Process ……………….……………………………………………… pg. 20
Bumper Replacement Process ……………….……………..………………………………… pg. 26
Battery Replacement Process ……………….………………………………………………… pg. 31
Mainboard Replacement Process ……………….………………………………..………… pg. 39
I/O Board Replacement Process ……………….………………………………….………… pg. 55
Button Replacement Process ……………….……………………………………….………… pg. 59

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Top Case Replacement
& Installation Instructions

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Top Case Replacement & Installation
Instructions
Required Tools and Components
Tools
•Anti-static wrist strap (1 MOhm resistance)
•Soft ESD (electrostatic discharge) safe mat
•Microfiber / lint free cloth
•Safety glasses
•Plastic pry tool (spudger)
•Dispenser bottle with Isopropyl alcohol (use 91% or greater)
•Cotton swab
Components
•Top Case (Xbox Elite Series 2) (Refer to Illustrated Service Parts List)
Prerequisite Steps
Discharge the battery
For devices with rechargeable lithium-ion batteries that power on, fully discharge the battery
before beginning repair. To expedite the battery discharge process:
•Connect the controller to a device wirelessly.
•Operate the device in wireless mode until the battery is fully discharged and the device
powers off.

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Procedure –Removing the Top Case
1. Separate Top Case
Using a plastic pry tool, insert the edge between the parting line at the top of the
controller, between the top and bottom cases. Press in gently until the snap releases. Work
around the edge of the device, while slowly wiggling it up and down to release the rest of
the snaps. Perform this around the entire controller and be sure to take your time.
NOTE: Remove all removable paddles, D-pad, and Thumb stick caps before starting
disassembly.
NOTE: If any plastic snaps are damaged during removal of the Top Case, the Top Case
must be replaced.

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2. Remove Top Case
After releasing all snaps, work your way around the device, slowly pulling the Top Case off
the device. Note that the two PSA strips on the underside of the Top Case will cause some
resistance when removing the part. Make sure you take your time to prevent damage and
pull away to reduce any injury.

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3. Remove PSA
If you’re reusing the Top Case, we recommend peeling off the PSA off with a pair of
tweezers. Clean any residue with isopropyl alcohol and a cotton swab to ensure a clean
surface for new application.
Procedure –Installation (Top Case, Xbox Elite Series 2
Controller)
1. Install PSA
If you are reusing the Top Case, apply the four strips of PSA inside the inner part of the top
case of the controller. You should see upon the removal where the previous PSA strips were
at.
2. Install Top Case
When installing the new Top Case, align with the D-pad and thumb stick openings and
simply press down onto the device, working around the edge to lock all snaps into place.
There should not be any gaps or openings around the seam of the device once you are
complete.

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Mid-Frame Separation Process