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(a) Microsoft warrants that the Microsoft Product will not malfunction due to a
defect in materials or workmanship under Normal Use Conditions.
(b) Subject to your legal (statutory) rights under your local law, this Warranty is
the only guarantee, warranty, or condition Microsoft gives for your Microsoft
Product. No one else may give any guarantee, warranty, or condition on
Microsoft’s behalf.
(c) IF YOUR LOCAL LAW GIVES YOU ANY IMPLIED WARRANTY, INCLUDING AN
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, ITS DURATION IS THE SAME AS THIS WARRANTY. SOME STATES,
PROVINCES, OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY
TO YOU.
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Prior to providing warranty service, Microsoft or its agents may require you to
provide proof of purchase for the Microsoft Product.
(a) Before starting the warranty process, please use the troubleshooting tips at
support.microsoft.com.
(b) If the troubleshooting tips do not resolve your problem, then follow the
online process at support.microsoft.com/devices.
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Before sending your Microsoft Product to Microsoft for service, be sure to:
i. KEEP A COPY OF ANY DATA OR PROGRAMS YOU WANT TO SAVE.
MICROSOFT IS NOT RESPONSIBLE FOR YOUR DATA OR PROGRAMS AND
WILL ERASE THEM; AND
ii. DELETE ANYTHING YOU CONSIDER CONFIDENTIAL. MICROSOFT IS NOT
RESPONSIBLE FOR THE CONFIDENTIALITY OF YOUR INFORMATION IF YOU
LEAVE THAT CONFIDENTIAL INFORMATION ON YOUR DEVICE.
Warranty service may be available only in the country/region where you
purchased the Microsoft Product. If warranty service is unavailable to you in the
country/region where the device is located when warranty service is requested,
Microsoft may offer you other support options for an additional charge.
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(a) If Microsoft determines that the Microsoft Product malfunctioned under
Normal Use Conditions during the warranty period due to a defect in
materials or workmanship, Microsoft will (at its option) repair or replace it or
the defective part, or refund the purchase price in exchange for the return
of the Microsoft Product, unless a mandatory provision of your local law
provides otherwise. Unless a mandatory provision of your local law provides
otherwise, repair may use new or refurbished parts and replacement may be
with a new or refurbished unit. When replacing the unit, Microsoft may use
either the same unit model or, if unavailable, the model nearest to the original
model’s form, functionality, and performance, in Microsoft’s sole discretion.
The Microsoft Product or all parts of your Microsoft Product that Microsoft
has replaced become Microsoft’s property.
FOR MICROSOFT PRODUCTS PURCHASED IN KOREA: (i) if the
malfunction occurs within one month from the date of your initial
purchase, the goods will be replaced by new goods of the same type, or
(ii) if the malfunction occurs repeatedly or due to causes attributable to
Microsoft, the goods will either be replaced by new goods of the same
type or be refunded.
(b) Unless a mandatory provision of your local law provides otherwise, after
repair or replacement, your Microsoft Product will be covered by this
Warranty for the longer of the remainder of your original warranty period or
90 days after Microsoft ships it to you.
FOR MICROSOFT PRODUCTS PURCHASED IN KOREA, where a Microsoft
Product is replaced by new goods of the same type, the warranty period
for such new goods will be renewed to one year regardless of the
remainder of your original warranty period.
(c) UNLESS A MANDATORY PROVISION OF YOUR LOCAL LAW PROVIDES
OTHERWISE, MICROSOFT’S RESPONSIBILITY TO REPAIR OR REPLACE YOUR
MICROSOFT PRODUCT, OR TO REFUND THE PURCHASE PRICE, IS YOUR
EXCLUSIVE REMEDY.
(d) Subject to your local law, if your Microsoft Product malfunctions after the
warranty period or if your Microsoft Product is otherwise excluded from this
Warranty, Microsoft may charge you a fee for its efforts (whether successful or
not) to diagnose and service any problems with it.
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To the extent permitted by your local law, Microsoft is not responsible, and this
Warranty does not apply (and Microsoft may not offer service even for a fee) to:
(a) a Microsoft Product not purchased from Microsoft or an authorized retailer or
reseller;
(b) damage caused by use with products, applications, or services not
manufactured, licensed, or supplied by Microsoft (including, for example,
games and accessories not manufactured or licensed by Microsoft, and
“pirated” games);
(c) a Microsoft Product that has had its serial or IMEI number altered or
removed;
(d) damage caused by any external cause (including, for example, by being
dropped, exposed to liquid, or used with inadequate ventilation);
(e) damage caused by use not in accordance with the user manual or any other
instruction Microsoft provided;
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Microsoft or a Microsoft authorized service provider;
(g) scratches, dents, other cosmetic damage, or damage reasonably expected as a
result of normal wear and tear;
(h) damage caused by hacking, cracking, viruses or other malware, or by
unauthorized access to services, accounts, computer systems, or networks;
or
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its functionality or capabilities using malicious code, malware, bots, worms,
trojans, backdoors, exploits, cheats, fraud, hacks, hidden diagnostics, or other
mechanisms:
i. to disable security or content-protection mechanisms;
ii. to give the user an unfair advantage or degrade other users’ experience in
online gaming;
iii. to deceive or defraud Microsoft or others; or
iv. that may harm the product or our systems.
This Warranty applies only if your Microsoft Product is used with the
Microsoft operating system preinstalled in your Microsoft Product, or any
contemporaneous or later version of that operating system.
This Warranty does not apply to (a) consumable parts designed to diminish
over time, such as reduced charging capacity of the battery resulting from