Microtech ITE User manual

operations manual
Custom
produCts
ITE (In-The-Ear)
ITC (In-The-Canal)
CIC (Completely-In-Canal)

3
Overview
ITE Overview .............................. 4
ITC Overview .............................. 5
CIC Overview.............................. 6
Preparation
Batteries.................................. 7
Battery Indicators........................... 9
Insertion and Removal ...................... 10
Operation
On & Off ................................ 12
Volume Control ........................... 13
Multimemory ............................. 15
Directional Settings ........................ 16
Telephone Use ............................ 16
Accessories
Wireless Accessories ....................... 19
Hearing System Care
Instrument Care ........................... 20
Service and Repair ......................... 21
Troubleshooting Guide ..................... 21
Tips for Better Communication
For You.................................. 22
For Your Family and Friends ................. 23
Safety Information ............................ 24
FDA Information .............................. 26
FCC Information .............................. 28
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Table of Contents Overview
My hearing instrument is a/an:
ITE (In-The-Ear) see page 4.
ITC (In-The-Canal) see page 5.
CIC (Completely-In-Canal) see page 6.

4 5
ITE Overview
Features, Controls and Identification
Your hearing system controls include:
1. Microphone opening(s)
2. Battery compartment (on/off control)
3. Vent (optional)
4. Sound outlet (receiver) and wax protection system
Your hearing system can be identified by:
5. Location of serial number:
RED Right
BLUE Left
1
2
3
Multifunction
Button (Optional)
Volume Control
(Optional)
ITE Battery Size: 13
4
0
0
-
0
0
0
0
0
0
0
0
5
Features, Controls and Identification
Your hearing system controls include:
1. Microphone opening(s)
2. Battery compartment (on/off control)
3. Vent (optional)
4. Sound outlet (receiver) and wax protection system
Your hearing system can be identified by:
5. Location of serial number:
RED Right
BLUE Left
1
2
3
4
0
0
-
0
0
0
0
0
0
0
0
5
Multifunction
Button (Optional)
Volume Control
(Optional)
ITC Battery Size: 312
ITC Overview

6 7
CIC Overview
Features, Controls and Identification
Your hearing system controls include:
1. Multifunction button (optional)
2. Microphone opening
3. Sound outlet (receiver) and wax
protection system
4. Battery compartment (on/off control)
5. Removal handle
6. Vent (optional)
Your hearing system can be identified by:
7. Location of serial number:
RED Right
BLUE Left
3
2
4
6
5
1
00-00000000
7
CIC Battery Size: 10
Batteries
Your hearing system uses a battery as its power
source. This battery size can be identified by the
orange (13), brown (312), or yellow (10) color code
on the packaging.
To insert or replace the battery:
1. Use the nail grip on the battery door.
2. Open the battery door gently and remove
the old battery.
3. Remove the tab from the new battery.
4. Line up the battery’s “+” sign (flat side of the
battery) with the “+” on the battery door.
5. Close the battery door.
My hearing instrument uses a:
13 battery (ITE) – Orange
312 battery (ITC) – Brown
10 battery (CIC) – Yellow
Preparation

8 9
Preparation
1 2
3 4
5
Battery Indicators
An indicator will sound when the battery voltage is
low. You have approximately 5 minutes* to replace
the battery. An indicator will sound just before the
battery stops working.
* Actual time between low battery indicator and shut
down will vary depending on environmental noise
levels and brand of battery used.
Helpful Hints
• NEVERFORCETHEBATTERYDOORSHUT;
thiscouldresultinseriousdamage;ifthedoor
will not close securely, check that the battery is
inserted correctly.
• Donotopenthebatterydoortoofarordamage
is likely to occur.
• Becauseoftheirsize,it’sagoodideato
change and replace batteries above a table
or desk to reduce the risk of dropping the
instrument or battery.
• Disposeofusedbatteriesimmediatelyinthe
proper waste or recycling container.
• Becausebatteriescanvaryinsizeand
performance, your hearing care professional
is your best source for lifespan estimates and
verification that you are using the proper size
and type.
Preparation

10 11
Preparation
Insertion and Removal
To insert the hearing instrument:
1. Holdtheinstrumentwithyourthumband
forefinger on the outer edges of the case.
2. Tilt your hand slightly forward and gently insert
the canal tip of the instrument into your ear canal
and rotate the instrument backward. Softly press
the instrument into place with your fingertip.
To remove the hearing instrument:
Grasp the instrument with your thumb and
forenger;gentlyrotateitasyoupulloutward.
Devices with removal handle: grasp removal handle
and gently remove from ear.
Helpful Hints
• Minorirritationandinammationmayoccur
as your ear becomes accustomed to having an
objectinit;ifso,pleasecontactyourhearing
care professional
• Ifanactualallergicreactionoccurs,alternative
materialsareavailable;contactyourhearing
care professional
• Severeswelling,dischargefromtheear,
excessive wax, or other unusual conditions
warrant immediate consultation with a physician
Warnings
Batteries are dangerous if swallowed. To help
prevent the accidental ingestion of batteries:
Keep out of reach of children and pets
Check your medications before taking them –
batteries have been mistaken for pills
 Neverputbatteriesinyourmouth,astheycan
easily be swallowed
National Button Battery Ingestion Hotline:
202-625-3333
Preparation
1 2

12 13
Operation
Insert a battery and
completely close the
battery door.
To turn OFF:
Open the battery door
until the battery is no
longer touching the battery contacts.
Your instrument has a Power-On delay and may
require a few seconds to power on. You may hear
a tone series indicating that your device is fully
powered on.
On & Off
To turn ON:
Operation
Volume Control
Automatic Volume Control
Your hearing system has been set to a specific
volume level by your hearing care professional. If
sounds are generally too loud or too soft, please
contact your hearing care professional for advice
and adjustment.
Multifunction Button–Volume Control
Your hearing system uses the button to control
volume. Press then release the button until the
desired volume level is reached. Each press/release
changes the volume one increment.
Volume Settings
My hearing instrument volume is set automatically.
See below.
My hearing instrument uses the multifunction button
for volume control. See below.
My hearing instrument has a rotary volume control.
See page 14.
Volume Level Tone
Level 5 (More volume) Five beeps plus tone
Level 4 Four beeps
Level 3 (Power on volume level) Three beeps
Level 2 Two beeps
Level 1 (Less volume) One beep plus tone

14 15
Operation
Rotary Volume Control
Use your fingertip to rotate the
volume control.
1. To make sounds louder,
continue to rotate the control
forward, toward your face.
2. To make sounds softer, use
your fingertip to rotate the
control toward the back of
your head.
INCREASE VOLUME
dECREASE VOLUME
Multimemory
Your hearing care professional can
set up to four hearing programs
for you. These additional programs
are accessed by pressing the
multifunction button inward.
When you press the multifunction
button, you may hear an indicator or a tone series
indicating the device has changed to the next
program.
Ask your hearing care professional about your
specific hearing programs.
Operation
My multifunction button is set for multimemory.
Please read the section below.
Volume Level Tone
(Maximum) Five beeps plus tone
Level 3 (Power on volume level) Three beeps
(Minimum) One beep plus tone

16 17
Operation
Directional Settings
Your hearing system may have a directional microphone to
help improve speech understanding in noisy situations.
Ask your hearing care professional about your particular
directional settings.
Telephone Use
Your hearing instruments are equipped with tools
to help you effectively communicate on the telephone. Ask
your hearing professional about your telephone solution.
Automatic Telephone and Automatic Telecoil
These options activate the telephone response
automatically when used with a hearing aid compatible
telephone. To use, place the telephone receiver on your
ear as you normally would and the hearing instrument will
select the telephone setting. It might be necessary to move
the telephone receiver slightly to find the best reception.
Once the telephone is removed from the ear, the hearing
instrument will switch back to the normal listening mode.
Note: Consult with your hearing professional if your
device does not seem to switch to the telephone setting
automatically.
My hearing instruments have the following telephone setting(s):
Automatic Telephone. See below.
Automatic Telecoil. See below.
Telecoil and Manual Switching. See page 17.
(Program # _____________________________).
Operation
Telecoil and Manual Switching
Hearinginstrumentswithamanualtelecoilallow
you to switch the devices to telephone mode
when needed.
Manually switched telecoils
are activated by choosing
the telecoil setting using the
Multifunction button.
General Telephone Use
Some hearing instruments
work best by holding the
phone close to, but not fully
covering your ear. In some
instances, if you encounter
whistling (feedback), tilt the
receiver at an angle until the
whistling stops. Additionally,
the hearing instrument in the
non-phone ear (ear opposite
the phone) may switch to a
telephone setting to reduce
background sounds. Your
hearing professional can
provide instructions and
techniques for your specific
needs.

18 19
AccessoriesOperation
DISCLAIMER – Some hearing aid users have reported a
buzzing sound in their hearing aids when they are using
cell phones, indicating that the cell phone and hearing
aid may not be compatible. According to the ANSI
C63.19 standard (ANSI C63.19-2006 American National
Standard Methods of Measurement of Compatibility
Between Wireless Communications Devices and Hearing
Aids), the compatibility of a particular hearing aid and
cell phone can be predicted by adding the rating for
the hearing aid immunity to the rating for the cell phone
emissions. For example, the sum of a hearing aid rating
of 2 (M2/T2) and a telephone rating of 3 (M3/T3) would
result in a combined rating of 5. Any combined rating
that equals at least 5 would provide “normal use”; a
combined rating of 6 or greater would indicate “excellent
performance.”
The immunity of this hearing aid is at least M2/T2. The
equipment performance measurements, categories
and system classifications are based upon the best
information available but cannot guarantee that all users
will be satisfied.
NOTE: The performance of individual hearing aids may
vary with individual cell phones. Therefore, please try this
hearing aid with your cell phone or, if you are purchasing
a new phone, be sure to try it with your hearing aid prior
to purchase. For additional guidance, please ask your
cell phone provider for the booklet entitled “Hearing Aid
Compatibility with Digital Wireless Cell Phones.”
Wireless Accessories
There are several wireless accessories that allow you to
control and maximize the full potential of your hearing
system. These include a remote control as well as wireless
connection to your cell phone and entertainment system.
Consult with your hearing professional to determine
which accessories may be best for you.

20 21
Hearing System Care
Instrument Care
Do your best to keep your hearing instrument clean at all
times.Heat,moistureandforeignsubstancescanresultin
poor performance.
• Cleandailyoverasoftclothtopreventdamagefroma
fall to a hard surface
• Useacleaningbrushtocleandebrisfromaroundthe
microphone, receiver and battery compartment
• Neverusewater,solvents,cleaninguidsoroiltoclean
your instrument
Your hearing care professional can provide further
information on additional maintenance procedures for your
hearing system if needed.
Helpful Hints
• Whennotwearingyourhearinginstruments,openthe
battery door to allow any moisture to evaporate
• Whennotinuse,removethebatteriescompletely;place
your hearing system in the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid extreme
temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Donottakeapartyourhearinginstrumentsorinsertthe
cleaning tools inside them
Hearing System Care
Service and Repair
If, for any reason, your hearing system does not operate
properly,doNOTattempttoxityourself.Notonlyare
you likely to violate any applicable warranties or insurance,
you could easily cause further damage.
Should your hearing system fail or perform poorly, check
the guide below for possible solutions. If problems
continue, contact your hearing care professional for advice
and assistance.
Troubleshooting Guide
SYMPTOM POSSIBLE CAUSES SOLUTIONS
NotLoudEnough
Low battery Replace battery
Wax or debris in
the microphone or
receiver
Clean both microphone
and receiver with brush
Change wax prevention
system
Hearingchange Contact your hearing
care professional
Inconsistent
Performance
Low battery Replace battery
Unclear, Distorted
Performance
Low battery Replace battery
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery Replace battery
Wax or debris in
the microphone or
receiver
Clean both microphone
and receiver with
brush. Change wax
prevention system.

22 23
Tips for Better Communication
Your hearing care professional will recommend an
appropriate schedule to help you adapt to your
new hearing system. It will take practice, time and
patience for your brain to adapt to the new sounds
thatyourhearingsystemprovides.Hearingisonly
part of how we share thoughts, ideas and feelings.
Reading lips, facial expressions and gestures
can help the learning process and add to what
amplification alone may miss.
Please review the following simple
communication tips:
For You
•Moveclosertoandlookatthespeaker
• Sitface-to-faceinaquietroom
• Trydifferentlocationstondthebestplace
to listen
• Minimizedistractions
• Backgroundnoisesmaybefrustratingatrst;
remember, you have not heard them for a while
Tips for Better Communication
• Letothersknowwhatyouneed;keepinmind
that people cannot “see” your hearing loss
• Developrealisticexpectationsofwhatyour
hearing instruments can and cannot do
• Betterhearingwithhearinginstruments
is a learned skill combining desire, practice
and patience
For Your Family and Friends
Your family and friends are also affected by your
hearing loss. Request that they:
• Getyourfullattentionbeforebeginning
to speak
• Lookatyouorsitface-to-faceinaquietroom
• Speakclearlyandatanormalrateandlevel;
shouting can actually make understanding
more difficult
• Rephraseratherthanrepeatthesamewords;
different words may be easier to understand
• Minimizedistractionswhilespeaking

24 25
Safety Information
Safety Information
Your hearing instruments are designed to comply
with the most stringent Standards of International
ElectromagneticCompatibility.However,itisstill
possible that you may experience interference
caused by power line disturbances, airport metal
detectors, electromagnetic fields from other
medical devices, radio signals and electrostatic
discharges.
If you use other medical devices or wear
implantable medical devices such as defibrillators
or pacemakers and are concerned that your
hearing instruments might cause interference with
your medical device, please contact your physician
or the manufacturer of your medical device for
information about the risk of disturbance.
Your hearing instruments should not be worn
during an MRI procedure.
Your hearing instruments are classified as a
Type B applied part under the IEC 60601-1
medical device standard.
Safety Information
Your hearing instruments should be stored
within the temperature and humidity ranges of
-40oC (-40oF) to +60oC (140oF)and10%-95%rH.
Your hearing instruments are designed to operate
beyond the range of temperatures comfortable to
you, from very cold up to 50oC (122oF).
Use on Aircrafts
The wireless capabilities featured in your hearing
instruments should not be used on an aircraft
unless specifically permitted by the flight
personnel. Your hearing care professional can
enable a special program that allows your hearing
aids to work without wireless functionality.
International Use
Your hearing instruments are approved to operate
at a radio frequency that is specific to your country
or region and might not be approved for use
outside your country or region. Be aware that
operation during international travel may cause
interference to other electronic devices, or other
electronic devices may cause interference to your
hearing instruments.

26
FDA Information
Required Information
The following additional information is provided in compliance with U.S.
Food and Drug Administration (FDA) regulations:
WARNING TO HEARING AID DISPENSERS. A hearing aid dispenser
should advise a prospective hearing aid user to consult promptly with
a licensed physician (preferably an ear specialist) before dispensing a
hearing aid if the hearing aid dispenser determines through inquiry, actual
observation, or review of any other available information concerning
the prospective user, that the prospective user has any of the following
conditions:
i. Visible congenital or traumatic deformity of the ear.
ii. Historyofactivedrainagefromtheearwithintheprevious90days.
iii. Historyofsuddenorrapidlyprogressivehearinglosswithinthe
previous 90 days.
iv. Acute or chronic dizziness.
v. Unilateral hearing loss of sudden or recent onset within the previous
90 days.
vi. Audiometric air-bone gap equal to or greater than 15 decibels at
500Hertz(Hz),1,000Hzand2,000Hz.
vii. Visible evidence of significant cerumen accumulation or a foreign
body in the ear canal.
viii. Pain or discomfort in the ear.
IMPORTANT NOTICE FOR PROSPECTIVE HEARING AID USERS.
Good health practice requires that a person with a hearing loss have
a medical evaluation by a licensed physician (preferably a physician
who specializes in diseases of the ear) before purchasing a hearing
aid. Licensed physicians who specialize in diseases of the ear are often
referred to as otolaryngologists, otologists, or otorhynolaryngologists.
The purpose of the medical evaluation is to assure that all medically
treatable conditions that may affect hearing are identified and treated
before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written
statement that states that your hearing loss has been medically evaluated
and that you may be considered a candidate for a hearing aid. The
physician will refer you to an audiologist or hearing aid dispenser, as
appropriate, for a hearing aid evaluation.
FDA Information
27
The audiologist or hearing aid dispenser will conduct a hearing aid
evaluation to assess your ability to hear with and without a hearing aid.
The hearing aid evaluation will enable the audiologist or dispenser to
select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification, you
should inquire about the availability of a trial-rental or purchase-option
program. Many hearing aid dispensers now offer programs that permit
you to wear a hearing aid for a period of time for a nominal fee after
which you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who
have obtained a medical evaluation from a licensed physician. Federal
law permits a fully informed adult to sign a waiver statement declining
the medical evaluation for religious or personal beliefs that preclude
consultation with a physician. The exercise of such a waiver is not in your
best health interest and its use is strongly discouraged.
A hearing aid will not restore normal hearing and will not prevent or
improve a hearing impairment resulting from organic conditions. Use
of a hearing aid is only part of hearing habilitation and may need to be
supplemented by auditory training and instruction in lip reading. In most
cases infrequent use of a hearing aid does not permit a user to attain full
benefit from it.
CHILDREN WITH HEARING LOSS. In addition to seeing a physician for
a medical evaluation, a child with a hearing loss should be directed to
an audiologist for evaluation and rehabilitation since hearing loss may
cause problems in language development and the educational and social
growth of a child. An audiologist is qualified by training and experience
to assist in the evaluation and rehabilitation of a child with a hearing loss.

28 29
FCC Information
REgULAtORy NOtICES
FCCID:EOA-IRIS-HA
ICID:6903A-IRISHA
FCC NOtICE
This device complies with part 15 of the FCC rules and with RSS-210.
Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired
operation of the device.
Note:ThemanufacturerisnotresponsibleforanyradioorTVinterference
caused by unauthorized modifications to this equipment. Such
modifications could void the user’s authority to operate the equipment.
Hereby,MicroTechdeclaresthattheAvailWirelesscustomproduct
family is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration of
Conformity can be obtained from the below addresses.
MicroTech Hearing Technologies
6425 Flying Cloud Drive
EdenPrairie,MN55344
www.microtechhearing.com
Waste from electronic equipment must be handled
according to local regulations
0086
0673
LIMITED WARRANTY
LIMItEd WARRANty:
This Limited Warranty provided by MicroTech, to you, the original purchaser of a
MicroTech hearing instrument, covers your new hearing instrument when sold by a
hearing professional authorized by MicroTech. The duration of this Limited Warranty
begins when you first take delivery of your hearing instrument from an authorized
hearing professional and ends either twelve (12)months or twenty-four (24) months
later (“warranty period”) depending on the product purchased:
12 months: Avail w10
24 months: Avail w20
LIMItAtION ON dURAtION OF IMPLIEd WARRANtIES:
IMPLIEDWARRANTIES,IFANY,ARISINGBYWAYOFSTATELAW,INCLUDINGANY
IMPLIEDWARRANTYOFMERCHANTABILITYAND/ORANYIMPLIEDWARRANTY
OFFITNESSFORAPARTICULARPURPOSE,ARELIMITEDINDURATIONTOTHE
WARRANTYPERIOD.ThereisnowarrantyofanynaturemadebyMicroTechbeyond
this Limited Warranty. No person has authority to enlarge, amend, or modify this
Limited Warranty. MicroTech is not responsible for any undertaking, representation,
or warranty (written, express, or implied) made by any hearing professional or other
person beyond those expressly set forth in this Limited Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the
above limitation may not apply to you.
WHAt tHIS LIMItEd WARRANty COVERS:
This Limited Warranty covers only a “defect” in the workmanship performed and/or
materials used to manufacture your hearing instrument. “Defect” means the failure
of the workmanship performed and/or materials used to conform the hearing
instrument to MicroTech’s design and manufacturing specifications and tolerances.
Your hearing professional may have issued a warranty or service plan that goes beyond
the provisions of this Limited Warranty. Please contact him or her for further information.
MicroTech will either replace the hearing instrument or repair any covered defect in
your hearing instrument, provided that you deliver your hearing instrument to one of
MicroTech’s authorized hearing professionals and notify the hearing professional of
the defect during the warranty period and within thirty (30) days of discovering the
defect. There will be no cost to you for MicroTech’s repair or replacement of the
instrument itself, but the hearing professional may charge a fee for services he or she
provides. Performance of warranty repairs on your hearing instrument shall not
extend the duration of the warranty period. Any repairs performed on your hearing
instrument after the warranty period has expired shall be considered “good will”
repairs, which shall not alter the terms of this Limited Warranty.

30 31
HOW tO OBtAIN WARRANty SERVICE:
Deliver your hearing instrument (at your expense) to the MicroTech authorized
hearing professional from whom you purchased it. If that professional is unavailable,
visit www.microtechhearing.com or call the toll-free telephone number on the back
of the Operations Manual to locate another authorized MicroTech hearing
professional.
WHAt tHIS LIMItEd WARRANty dOES NOt COVER:
Batteries, earmolds, accessories, or damage to your hearing instrument caused by
misuse or neglect, accident, unauthorized alteration, or failure to provide reasonable
and necessary maintenance and cleaning.
dISCLAIMER OF CONSEQUENtIAL ANd INCIdENtAL dAMAgES:
THE PURCHASER SHALL NOT BE ENTITLED TO RECOVER FROM MICROTECH
ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM ANY
DEFECTINTHEHEARINGINSTRUMENT,INCLUDINGBYWAYOFEXAMPLEONLY,
EXPENSES TO DELIVER THE HEARING INSTRUMENT TO AN AUTHORIZED
HEARINGPROFESSIONAL,HOTELROOMS,ORLOSTWAGES.THISEXCLUSION
ANDDISCLAIMEROFCONSEQUENTIALANDINCIDENTALDAMAGESSHALLBE
DEEMED INDEPENDENT OF, AND SHALL SURVIVE, ANY FAILURE OF THE
ESSENTIALPURPOSEOFANYREMEDYOFTHISLIMITEDWARRANTY.
Some states do not allow the exclusion or limitation of consequential or incidental
damages, so the above exclusions may not apply to you.
yOUR LEgAL REMEdIES:
THISLIMITEDWARRANTYDOES NOT “EXTEND TO FUTURE PERFORMANCE.”
ANY ACTION TO ENFORCE THIS LIMITED WARRANTY OR ANY IMPLIED
WARRANTIES MAY AND SHALL NOT BE COMMENCED MORE THAN 90 DAYS
AFTERTHEEXPIRATIONOFTHEWARRANTYPERIOD.THEPERFORMANCEOF
REPAIRS SHALL NOT SUSPEND THIS LIMITATIONS PERIOD FROM EXPIRING.
UNDERNOCIRCUMSTANCESSHALLMICROTECHBEOBLIGATEDTOREFUND
ALLORANYPARTOFTHEPURCHASEPRICEOFTHEHEARINGINSTRUMENT.
Some states do not allow the exclusion or limitation period, so the above reduction
in the limitation period may not apply to you.
This warranty gives you specific legal rights. You may also have other rights which
vary from state to state.
This warranty is valid only in the United States.
LIMITED WARRANTY Notes

0086
© 2012 MicroTech Hearing Technologies. All Rights Reserved.
85248-004 3/12 BKLT0309-00-EE-MT Rev. A
6425 Flying Cloud Drive
Eden Prairie, MN 55344
800.745.4327
microtechhearing.com