Miracle-Ear GENIUS3.0 User manual

GENIUS™3.0
Receiver-in-Canal Hearing Aid
User Manual

2 3
Content
Welcome 4
Your hearing aids 5
Hearing aid type 5
Getting to know your hearing aids 6
Components and names 7
Controls 10
Hearing programs 11
Features 11
Batteries 12
Battery size and handling tips 12
Replacing batteries 13
Daily use 14
Turning on and off 14
Inserting and removing the hearing aids 15
Adjusting the volume 19
Changing the hearing program 19
Further adjustments (optional) 20
Special listening situations 21
On the phone 21
Audio streaming with iPhone 22
Airplane mode 22
Audio induction loops (optional) 23
Maintenance and care 24
Hearing aids 24
Ear pieces 26
Professional maintenance 28
Further information 29
Safety information 29
Accessories 29
Symbols used in this document 29
Troubleshooting 30
Country specific information 32
Service and warranty 33

4 5
Welcome
Thank you for choosing Miracle-Ear®hearing aids to
accompany you through everyday life. Like anything
new, it may take you a little time to become familiar with
them.
This guide, along with support from your Hearing Care
Specialist, will help you understand the advantages and
greater quality of life your hearing aids offer.
To receive the most benefit from your hearing aids, it is
recommended that you wear them every day, all day.
This will help you get adjusted to them.
CAUTION
It is important to read this user manual and the
safety manual thoroughly and completely. Follow
the safety information to avoid damage or injury.
Your hearing aids
This user manual describes optional features that
your hearing aids may or may not have.
Ask your Hearing Care Specialist to indicate the
features that are valid for your hearing aids.
Hearing aid type
Your hearing aids are a RIC (Receiver-in-Canal)
model. The receiver is placed within the ear canal and
connected to the instrument via a receiver cable. The
instruments are not intended for children under the
age of 3 years or persons with a developmental age of
under 3 years.
The wireless functionality enables advanced audiological
features and synchronization between your two hearing
aids.
Your hearing aids feature Bluetooth®low energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio streaming with
your iPhone.
**
* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any
use of such marks by the legal manufacturer of this product is under licenses. Other
trademarks and trade names are those of their respective owners.
** Apple® iPhone is a trademark of Apple Inc., registered in the U.S. and other
countries

6 7
Getting to know your hearing aids
It is recommended to familiarize yourself with your
new hearing aids. With the hearing aids in your hand
try using the controls and note their location on the
hearing aids. This will make it easier for you to feel and
press the controls while wearing the hearing aids.
If you have problems pressing the controls of your
hearing aids while wearing them, you can use a
remote control to control your instruments. With a
dedicated smartphone app you have even more
control options.
Components and names
This user guide describes several types of hearing
aids. Use the following pictures to identify the type of
hearing aid that you use.
DS RIC 312
➐
➏
➊➋
➍
➎
➌
➊Ear piece
➋Receiver
➌Receiver cable
➍Microphone openings
➎Rocker switch (control)
➏Battery compartment
(on/off switch)
➐Side indicator
(red = right ear,
blue = left ear) and
receiver connection

8 9
DS RIC 13
➐
➑
➏
➊➋
➍
➎
➌
➊Ear piece
➋Receiver
➌Receiver cable
➍Microphone openings
➎Rocker switch (control)
➏Battery compartment
(on/off switch)
➐Side indicator
(red = right ear,
blue = left ear)
➑Receiver connection
You can use the following standard ear pieces:
Standard ear pieces Size
Click Sleeve
(vented or closed)
Click Dome™single
(open or closed)
Click Dome semi-open
Click Dome double
You can easily exchange the standard ear pieces. Read
more in section “Maintenance and care.”
Custom-made ear pieces
Custom shell
Click Mold™

10 11
Controls
With the rocker switch you can adjust
the volume or switch hearing programs.
Your Hearing Care Specialist has
programmed your desired functions to
the rocker switch.
Rocker switch function L R
Press briefly:
Program up/down
Volume up/down
Tinnitus control signal level up/down
Press for about 2 seconds:
Program up/down
Volume up/down
Tinnitus control signal level up/down
Press for more than 3 seconds:
Standby/turn on
Activate/deactivate airplane mode
L = Left, R = Right
You can also use a remote control to change
hearing programs and adjust the volume on your
hearing aids. With our smartphone app you have
even more control options.
Hearing programs
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Features
Power-on delay enables whistle-free insertion of
hearing aids.
Read more in section “Turning on and off.”
The tinnitus control feature generates a sound to
distract you from your tinnitus.

12 13
Batteries
When the battery is low the sound becomes weaker
or you will hear an alert signal. The battery type will
determine how long you have to replace the battery.
Battery size and handling tips
Ask your Hearing Care Specialist for recommended
batteries.
Battery size: 312 13
●Always use the correct battery size for your hearing
aids.
●Remove the batteries if you intend not to use the
hearing aids for several days.
●Always carry spare batteries.
●Remove empty batteries immediately and follow your
local recycling rules for battery disposal.
Replacing batteries
Removing the battery:
XOpen the battery compartment.
XUse your finger or an optional
magnet stick to remove the battery.
The magnet stick is available as an
accessory from your Hearing Care
Specialist.
Inserting the battery:
XIf the battery has a protective film, remove it
only when you are ready to use the battery.
XInsert the battery with
the “+” symbol facing up
(refer to the picture).
XCarefully close the battery compartment. If you feel
resistance, the battery is not inserted correctly.
Do not attempt to close the battery compartment by
force. It can be damaged.

14 15
Daily use
Turning on and off
You have the following options to turn your hearing aids
on or off.
Via battery compartment:
XTurning on: Close the battery compartment.
The default volume and hearing program are set.
XTurning off: Open the battery compartment to the
first catch.
Via rocker switch:
XTurning on or off: Press and hold the rocker switch
for several seconds. Refer to section “Controls” for
rocker switch settings.
After turning on, the previously used volume and
hearing program remain set.
When wearing the hearing aids, an alert tone can
indicate when a hearing aid is being turned on or off.
When the power-on delay is activated, the hearing
aids turn on after a delay of several seconds. During
this time you can insert the hearing aids into your ears
without experiencing unpleasant feedback whistling.
The “power-on delay” can be activated by your Hearing
Care Specialist.
Inserting and removing the hearing aids
Your hearing aids have been fine-tuned for your right
and left ear. Colored markers indicate
the side:
●Red marker = right ear
●Blue marker = left ear
Inserting a hearing aid:
XFor Click Sleeves, make sure that the bend of the
Click Sleeve is in line with the bend of the receiver
wire.
Correct:
Incorrect:

16 17
X
Hold the receiver wire at the bend closer to the
ear piece.
XCarefully push the ear piece in
the ear canal ➊.
XTwist it slightly until it sits well in
the ear canal.
Open and close your mouth to
avoid accumulation of air in the
ear canal.
XLift the hearing aid and place it
over the top of your ear ➋.
૜
૝
CAUTION
Risk of injury!
XInsert the ear piece carefully and not too
deeply into the ear.
●It may be helpful to insert the right hearing aid
with the right hand and the left hearing aid with
the left hand.
●If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and eases
insertion of the ear piece.
The optional retention strand helps to securely retain
the ear piece in your ear. To position the retention
strand:
XBend the retention strand and
position it carefully into the
lower bowl of your outer ear
(refer to the picture).

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Removing a hearing aid:
XLift the hearing aid and slide
it over the top of your ear ➊.
XIf your hearing aid is
equipped with a custom shell
or a Click Mold, remove it
by pulling the small removal
cord toward the back of your
head.
૜
૝
XFor all other ear pieces: Grip the receiver in the
ear canal with two fingers and pull it carefully out ➋.
Do not pull the receiver cable.
CAUTION
Risk of injury!
XIn very rare cases the ear piece could remain
in your ear when removing the hearing aid. If
this happens, have the ear piece removed by a
medical professional.
Clean and dry your hearing aids after usage. Read more
in section “Maintenance and care.”
Adjusting the volume
Your hearing aids automatically adjust the volume to
your listening situation.
XIf you prefer manual volume adjustment, press the
rocker switch.
Refer to section “Controls” for the setting of the
rocker switch.
An optional signal tone can indicate the volume
change. Once the maximum or minimum volume has
been reached, you may hear an optional signal tone.
Changing the hearing program
Depending on the listening situation, your hearing aids
automatically adjust their sound.
Your hearing aids may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the
program change.
XTo change the hearing program, press the
rocker switch.
Refer to section “Controls” for the setting of the
rocker switch. Refer to section “Hearing programs”
for a list of your hearing programs.

20 21
Further adjustments (optional)
You can also use the hearing aid controls to change
other features, for example, the level of the tinnitus
therapy signal.
Refer to section “Controls” for the setting of your
controls.
Special listening situations
On the phone
When you are on the phone, hold the
telephone receiver slightly above your
ear. The hearing aid and telephone
receiver have to be aligned. Turn the
receiver slightly so that the ear
is not completely covered.
Telephone program
You may prefer a certain volume when using the
phone. Ask your Hearing Care Specialist to configure a
telephone program.
XSwitch to the telephone program whenever you are
on the phone.
If a telephone program is configured for your hearing
aids, it is listed in section “Hearing programs.”

22 23
Audio streaming with iPhone
Your hearing aids are Made for iPhone®hearing aids.
This means you can get phone calls and listen to music
from your iPhone directly to your hearing aids.
For more information about compatible iOS devices,
pairing, audio streaming and other useful functions,
contact your Hearing Care Specialist.
Airplane mode
In areas where the use of Bluetooth technology is not
allowed (e.g. on some airplanes), you can activate
airplane mode. This turns off the Bluetooth in your
hearing aids temporarily. The hearing aids still work
without Bluetooth, however direct audio streaming
will not be possible and other functions will not be
available.
XTo activate or deactivate the airplane mode, use the
MEcontrol smartphone app.
An alert tone indicates when airplane mode is activated
or deactivated.
Audio induction loops (optional)
Some telephones and public places like theatres offer
the audio signal (music and speech) via an audio
induction loop. With this system, your hearing aids can
directly receive the desired signal – without distracting
noise in the environment.
You can usually recognize audio induction
loop systems by certain signs.
If you want to use this system, a special battery
compartment is required. It is available as an accessory
only for certain types of hearing aids. Consult your
Hearing Care Specialist for more information.
Whenever you are in a place with an audio induction
loop:
XSwitch to the telecoil program.
If a telecoil program is configured for your hearing
aids, it is listed in section “Hearing programs”.
Telecoil program and remote control
NOTICE
For hearing aids with wireless connectivity:
When the telecoil program is active, the remote
control may cause a pulsing noise.
XUse the remote control with a distance greater
than 10 cm (4 inches).

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Maintenance and care
To prevent damage it is important that you take care of
your hearing aids and follow a few basic instructions,
which will soon become a part of your daily routine.
Hearing Aids
Drying and storage
XDry your hearing aids overnight.
XAsk your Hearing Care Specialist for recommended
drying products.
XFor longer periods of non-use, store your hearing
aids with an open battery compartment and place
in a drying system to avoid the adverse effects of
moisture.
XNever use running water or immerse the
devices in water.
XNever apply pressure while cleaning.
XAsk your Hearing Care Specialist for recommended
cleaning products, special care sets, or more
information on how to keep your hearing aids in
good condition.

26 27
Ear pieces
Cleaning
Cerumen (ear wax) may accumulate on the ear pieces
and may affect sound quality. Clean the ear pieces daily.
For all types of ear pieces:
XClean the ear piece
right after removal
with a soft and dry
tissue.
This prevents
cerumen from
becoming
dry and hard,
causing build-up on
the ear piece.
For Click Domes or Click Sleeves:
XSqueeze the tip of the ear piece.
Exchanging
Exchange standard ear pieces approximately every
three months. Replace them sooner if you notice cracks
or other changes. The procedure for exchanging
standard ear pieces depends on the type of ear piece.
In section “Components and names”, your Hearing Care
Specialist has marked your type of ear piece.
Exchanging Click Domes
XTo remove the old Click Dome, use the removal
tool or follow the instructions on the packaging of
the Click Domes. Be careful not to pull the receiver
cable.
The removal tool is available as an accessory.
XMake sure that the
new Click Dome clicks
noticeably in place.
XCheck to make sure that
the click dome has a firm
fit.
clic
k

28 29
Exchanging Click Sleeves
XTurn the Click Sleeve inside
out.
XGrasp the Click Sleeve
and the receiver (not
the receiver wire) with
your fingers and pull the
Click Sleeve off.
XMake sure that the
new Click Sleeve clicks
noticeably in place.
XCheck to make sure that
the click sleeve has a firm
fit.
click
Professional maintenance
Your Hearing Care Specialist can perform a thorough
cleaning and maintenance.
Custom-made ear pieces and wax filters should be
exchanged as needed by your Hearing Care Specialist.
Ask your Hearing Care Specialist for a recommendation
of maintenance intervals and support.
Further information
Safety information
For more safety information, refer to the safety manual
supplied with the hearing aids.
Accessories
You can use the MEcontrol App for convenient remote
control of your hearing aids. The app also allows you
to deactivate signal tones, to create individual sound
profiles and many more functions.
You can also use a remote control.
Consult your Hearing Care Specialist for further
information.
Symbols used in this document
Points out a situation that could lead to serious,
moderate, or minor injuries.
Indicates possible property damage.
Advice and tips on how to handle your device
better.
“Made for iPhone” means that an electronic
accessory has been designed to connect specifically
to an iPhone and has been certified by the developer

30 31
to meet Apple performance standards. Apple is not
responsible for the operation of this device or its
compliance with safety and regulatory standards. Please
note that the use of this accessory with iPhone may
affect wireless performance.
Troubleshooting
Problem and possible solutions
Sound is weak.
●Increase the volume.
●Replace the empty battery.
●Clean or exchange the ear piece.
Hearing aid emits whistling sounds.
●Reinsert the ear piece until it fits securely.
●Decrease the volume.
●Clean or exchange the ear piece.
Sound is distorted.
●Decrease the volume.
●Replace the empty battery.
●Clean or exchange the ear piece.
Hearing aid emits signal tones.
●Replace the empty battery.
Problem and possible solutions
Hearing aid does not work.
●Turn the hearing aid on.
●Gently close the battery compartment
completely.
●Replace the empty battery.
●Make sure the battery is inserted correctly.
●Power-on delay is active. Wait several seconds
and check again.
Consult your Hearing Care Specialist if you encounter
further problems.

32 33
Service and warranty
Serial numbers Hearing aid Receiver unit
Left:
Right:
Service dates
1: 4:
2: 5:
3: 6:
Warranty
Date of purchase:
Warranty period in months:
Your Hearing Care Specialist
Country Specific Information
USA and Canada
Certification information for hearing aids with wireless
functionality:
GENIUS™3.0 DS RIC 312
●FCC ID: SGI-RIC002
●IC: 267AB-RIC002
GENIUS™3.0 DS RIC 13 (without telecoil option)
●FCC ID: SGI-RIC001
●IC: 267AB-RIC001
GENIUS™3.0 DS RIC 13 (with telecoil option)
●Contains FCC ID: SGI-RFM001, SGI-MIM001
●IC: 267AB-WP4N1

GENIUS™3.0
Audífono del receptor en el canal
Manual del operador

2 3
Mantenimiento y cuidados 23
Audífonos 23
Moldes 25
Mantenimiento profesional 27
Información adicional 28
Información de seguridad 28
Accesorios 28
Símbolos utilizados en este documento 28
Solución de problemas 29
Información específica del país 30
Información específica por país 32
Servicio y garantía 33
Contenidos
Bienvenido 4
Los audífonos 5
Tipo de audífono 5
La importancia de conocer el audífonos 6
Componentes y nombres 7
Controles 10
Programas de audición 11
Características 11
Pilas 12
Tamaño de la pila y consejos para el manejo 12
Sustituir las pilas 13
Uso diario 14
Conexión y desconexión 14
Inserción y extracción de los audífonos 15
Regulación del volumen 19
Cambio del programa de audición 19
Más ajustes (opcional) 20
Situaciones de escucha especiales 21
Al teléfono 21
Transmisión de audio con iPhone 22
Modo avión 22
Bucles de inducción de audio (opcional) 23

4 5
Los audífonos
En este manual del operador se describen
prestaciones opcionales que sus audífonos
pueden tener o no tener.
Solicite al especialista en audición que le indique
qué prestaciones son válidas para sus audífonos.
Tipo de audífono
Sus audífonos son un modelo con auricular en el canal
(RIC, por sus siglas en inglés). El auricular se coloca
dentro del canal auditivo y se conecta al instrumento
por medio de un cable del auricular. Estos audífonos no
se han diseñado para niños menores de 3 años ni para
personas cuya edad de desarrollo esté por debajo de
los 3 años.
La funcionalidad inalámbrica proporciona
características audiológicas avanzadas entre los dos
audífonos.
Los audífonos incorporan la tecnología
Bluetooth®low energy,*que permite intercambiar datos
de manera sencilla con su smartphone y transmitir
audio sin problemas con su iPhone.
**
*La marca del término Bluetooth y sus logotipos son propiedad de Bluetooth SIG,
Inc. y el uso de dichas marcas por parte del fabricante autorizado se realiza bajo
licencia. Las demás marcas registradas y nombres comerciales pertenecen a sus
respectivos propietarios.
**iPhone es una marca registrada de Apple Inc. en EE. UU. y en otros países.
Registrado en los EE. UU. y otros países
Bienvenido
Gracias por elegir nuestros audífonos para que le
acompañen en su vida cotidiana. Como todas las cosas
nuevas, es posible que tarde un poco en familiarizarse
con ellos.
Este manual, junto con la asistencia de su especialista
en audición, le ayudará a conocer las ventajas y la
calidad de vida superior que le ofrecen los audífonos.
Para obtener el máximo beneficio posible de los
audífonos, se recomienda que los lleve a diario y
durante todo el día. Esto le ayudará a adaptarse a ellos.
ATENCIÓN
Es importante que lea detenidamente este
manual del operador y el manual de seguridad de
principio a fin. Siga la información de seguridad
para evitar daños o lesiones.