Mitel MiVoice Office 400 User guide

MiVoice Office 400
System Manual for Mitel SMB Controller
Release 7.1
July 2023

Notices
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL®).The information is subject to change without
notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions
in this document. Revisions of this document or new editions of it may be issued to incorporate such
changes. No part of this document can be reproduced or transmitted in any form or by any means -
electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
The trademarks, service marks, logos and graphics (collectively “Trademarks”) appearing
on Mitel's Internet sites or in its publications are registered and unregistered trademarks of
Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. Use of
the Trademarks is prohibited without the express consent from Mitel. Please contact our legal
department at [email protected] for additional information. For a list of the worldwide Mitel Networks
Corporation registered trademarks, please refer to the website:http://www.mitel.com/trademarks.
®,™ Trademark of Mitel Networks Corporation
© Copyright 2023, Mitel Networks Corporation
All rights reserved

Contents
1 Product and Safety Information.......................................................... 1
1.1 About MiVoice Office 400............................................................................................................ 1
1.2 Safety Information........................................................................................................................ 2
1.3 Data protection.............................................................................................................................4
1.4 About this document.................................................................................................................... 5
2 System Overview.................................................................................. 7
2.1 Introduction...................................................................................................................................7
2.2 Communication server................................................................................................................. 7
2.2.1 Installation versions............................................................................................................8
2.2.2 Positioning..........................................................................................................................9
2.3 Networking Possibilities................................................................................................................9
2.4 Mitel system phones and clients................................................................................................. 9
2.5 Various phones, terminals and equipment.................................................................................18
2.6 Solutions.....................................................................................................................................19
2.7 Applications and application interfaces......................................................................................19
2.7.1 Mitel Applications............................................................................................................. 20
2.7.2 Application interfaces.......................................................................................................24
2.7.3 Getting started..................................................................................................................30
3 Expansion Stages and System Capacity..........................................39
3.1 Summary.................................................................................................................................... 39
3.2 Basic system.............................................................................................................................. 40
3.2.1 Interfaces, display and control elements......................................................................... 40
3.2.2 Power supply................................................................................................................... 42
3.2.3 Media resources...............................................................................................................43
3.2.4 Media proxy..................................................................................................................... 45
3.3 Expansion with cards and modules...........................................................................................45
3.3.1 System modules...............................................................................................................45
3.3.2 Interface cards................................................................................................................. 53
3.3.3 Wiring adapter..................................................................................................................54
3.4 System capacity......................................................................................................................... 56
3.4.1 General system capacity................................................................................................. 56
3.4.2 Terminals.......................................................................................................................... 63
3.4.3 Terminal and network interfaces......................................................................................68
3.4.4 Software assurance......................................................................................................... 68
3.4.5 Licences........................................................................................................................... 69
3.4.6 Restricted operating mode...............................................................................................75
3.4.7 Temporary offline licences............................................................................................... 76
3.4.8 Trial licences.................................................................................................................... 76
3.5 Power supply capacity............................................................................................................... 81
3.5.1 Supply power available for terminals...............................................................................81
3.5.2 Power supply per terminal interface................................................................................ 83

4 Installation............................................................................................84
4.1 System components...................................................................................................................84
4.2 Fitting the communication server...............................................................................................85
4.2.1 Equipment supplied..........................................................................................................85
4.2.2 Mounting options..............................................................................................................85
4.2.3 Location requirements......................................................................................................85
4.2.4 Safety regulations............................................................................................................ 86
4.2.5 Wall mounting.................................................................................................................. 87
4.2.6 Rack-mounting................................................................................................................. 91
4.2.7 Desktop installation..........................................................................................................93
4.3 Powering the communication server..........................................................................................94
4.3.1 115/230 V power supply.................................................................................................. 94
4.3.2 Uninterruptible power supply (UPS)................................................................................ 95
4.4 Earthing and protecting the communication server................................................................... 96
4.4.1 Connecting the earthing wire...........................................................................................96
4.4.2 Connecting the cable screening...................................................................................... 98
4.5 Equipping the Basic System......................................................................................................99
4.5.1 Fitting an interface card...................................................................................................99
4.5.2 Fitting a wiring adapter.................................................................................................... 99
4.5.3 Fitting DSP modules...................................................................................................... 101
4.5.4 Component mounting rules............................................................................................102
4.6 Connecting the communication server.................................................................................... 102
4.6.1 Direct connection........................................................................................................... 103
4.6.2 Indirect connection.........................................................................................................103
4.7 Cabling interfaces.....................................................................................................................110
4.7.1 Port addressing..............................................................................................................110
4.7.2 Network interfaces......................................................................................................... 111
4.7.3 Terminal interfaces.........................................................................................................124
4.7.4 Fan-out panel FOP........................................................................................................ 147
4.7.5 Ethernet interfaces.........................................................................................................151
4.7.6 Multi-Gateways for SIP Trunks......................................................................................157
4.8 Installing, powering, connecting and registering terminals...................................................... 158
4.8.1 Mitel 6800/6900 SIP phone series................................................................................ 161
4.8.2 Standard SIP phones and standard SIP terminals........................................................161
4.8.3 Mobile/external phones.................................................................................................. 161
4.8.4 OIP and other applications............................................................................................ 161
4.8.5 Digital system phones....................................................................................................161
4.8.6 DECT radio units and cordless phones.........................................................................166
4.8.7 Analogue phones Mitel 6710 Analogue, Mitel 6730 Analogue...................................... 170
5 Configuration..................................................................................... 173
5.1 SMB Controller Manager......................................................................................................... 173
5.1.1 Network Interfaces for SIP Trunk.................................................................................. 174
5.2 WebAdmin Configuration Tool..................................................................................................174
5.2.1 Integrated and auxiliary applications............................................................................. 176
5.3 Access types with SMB Controller Manager........................................................................... 178
5.4 Access types with WebAdmin..................................................................................................178
5.5 User access control................................................................................................................. 179
5.5.1 SMB Controller Manager user accounts........................................................................179
5.5.2 WebAdmin User accounts and authorization profiles....................................................180
5.5.3 Automatic exit from the configuration............................................................................ 183
5.5.4 WebAdmin access log................................................................................................... 183

5.6 WebAdmin remote access....................................................................................................... 184
5.6.1 Access enabled by local users......................................................................................184
5.6.2 Function code for remote maintenance access.............................................................185
5.6.3 Function keys for remote maintenance access............................................................. 186
5.7 Configuring with WebAdmin.....................................................................................................186
5.8 WebAdmin Configuration Notes...............................................................................................187
5.8.1 Licences......................................................................................................................... 187
5.8.2 File management........................................................................................................... 188
5.8.3 System reset.................................................................................................................. 189
5.8.4 Data backup...................................................................................................................191
5.8.5 Importing and exporting configuration data................................................................... 193
5.8.6 Mitel 6800/6900 SIP phones......................................................................................... 193
6 Operation and Maintenance............................................................. 194
6.1 Data Maintenance.................................................................................................................... 194
6.1.1 What data is stored where............................................................................................ 194
6.1.2 Updating configuration data...........................................................................................196
6.2 Update Software.......................................................................................................................196
6.2.1 System software.............................................................................................................196
6.2.2 Firmware for corded system phones............................................................................. 199
6.2.3 Firmware System MiVoice Office 400 DECT.................................................................199
6.2.4 Firmware System Mitel SIP-DECT................................................................................ 200
6.3 Hardware update......................................................................................................................201
6.3.1 Preparations................................................................................................................... 201
6.3.2 System information........................................................................................................ 201
6.3.3 Interface cards............................................................................................................... 202
6.3.4 System modules.............................................................................................................204
6.3.5 Mainboard...................................................................................................................... 207
6.3.6 Replacing system terminals...........................................................................................208
6.4 Display and control panel........................................................................................................ 212
6.4.1 LED display....................................................................................................................212
6.4.2 Pilot key (CTRL)............................................................................................................ 214
6.4.3 Operating modes............................................................................................................214
6.4.4 Special functions............................................................................................................220
6.5 Operations supervision.............................................................................................................222
6.5.1 Event message concept................................................................................................ 222
6.5.2 Operating state and error displays................................................................................ 259
6.5.3 Other aids...................................................................................................................... 269
7 Annex..................................................................................................271
7.1 Systematic designation system................................................................................................271
7.2 Rating Plate and Designation Stickers.................................................................................... 273
7.3 Equipment Overview................................................................................................................ 273
7.4 Technical data.......................................................................................................................... 275
7.4.1 Network interfaces......................................................................................................... 275
7.4.2 Terminal interfaces.........................................................................................................276
7.4.3 Communication server................................................................................................... 277
7.4.4 Design of interface cards, modules and wiring adapters...............................................278
7.4.5 LAN ports eth0...eth4.....................................................................................................280
7.4.6 Digital and IP system phones........................................................................................280
7.4.7 Mitel DECT radio units.................................................................................................. 282
7.5 Operation of digital system phones......................................................................................... 287
7.5.1 Digit key assignment of system phones........................................................................287

7.5.2 Alpha keyboard MiVoice 5380 / 5380 IP....................................................................... 288
7.5.3 Function commands (macros)....................................................................................... 290
7.6 Functions and terminals no longer supported......................................................................... 291
7.7 Licensing information of third-party software products............................................................ 292
7.8 Documents and online help systems with further information................................................. 292

Product and Safety Information 1
•About MiVoice Office 400
•Safety Information
•Data protection
•About this document
Here you will find information relating to safety, data protection and legal matters besides product and
documentation information.
Please read through the product and safety information carefully.
1.1 About MiVoice Office 400
Purpose and function
MiVoice Office 400 is an open, modular and comprehensive communication solution for the business
sector with several communication servers of different performance and expansion capacity, an extensive
telephone portfolio and a multitude of expansions. They include an application server for unified
communications and multimedia services, an FMC controller for mobile phone integration, an open
interface for application developers, and a multitude of expansion cards and modules.
The business communication solution with all its components was developed to cover in full the
communication requirements of businesses and organisations, in a way that is both user and maintenance-
friendly. The individual products and components are coordinated and must not be used for other purposes
or replaced by third-party products or components (unless it is to connect other approved networks,
applications and terminals to the interfaces certified specially for that purpose).
User groups
The design of the phones, softphones and PC applications of the MiVoice Office 400 communication
solution is particularly user-friendly, which means they can be operated by all end users without specific
product training.
The phones and PC applications for professional applications, such as the operator console or call centre
applications require training of the personnel.
Specialist knowledge of IT and telephony is assumed for the planning, installation, configuration,
commissioning and maintenance. Regular attendance at product training courses is strongly
recommended.
User information
MiVoice Office 400 products are supplied with the necessary safety/legal information and user documents.
All user documents such as user guides and system manuals are available for download from the MiVoice
Office 400 document portal as individual documents or as documentation sets. Some user documents are
accessible only via a partner login.
Release 7.1
System Manual for Mitel SMB Controller 1

Product and Safety Information
It is your responsibility as a specialist retailer to keep up to date with the scope of functions, the proper
use and the operation of the MiVoice Office 400 communication solution and to inform and instruct your
customers about all the user-related aspects of the installed system:
•Please make sure you have all the user documents required to install, configure and commission a
MiVoice Office 400 communication system and to operate it efficiently and correctly.
•Make sure that the versions of the user documents comply with the software level of the MiVoice Office
400 products used and that you have the latest editions.
•Always read the user documents first before you install, configure and put a MiVoice Office 400
communication system into operation.
•Ensure that all end users have access to the user guides.
Download the MiVoice Office 400 documents from the Document Center.
1.2 Safety Information
Reference to hazards
Hazard warnings are affixed whenever there is a risk that improper handling may put people at risk or
cause damage to the MiVoice Office 400 product. Please take note of these warnings and follow them at all
times. Please also take note in particular of hazard warnings contained in the user information.
Warning:
Warning indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
CAUTION:
Caution indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury and/or damage to the equipment or property.
These symbols may appear on the product:
Release 7.1
System Manual for Mitel SMB Controller 2

Product and Safety Information
The lightning flash with arrowhead symbol, within
an equilateral triangle, is intended to alert the
user to the presence of uninsulated dangerous
voltage within the product’s enclosure that may
be of sufficient magnitude to constitute a risk of
electric shock.
The exclamation point within an equilateral triangle
is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature accompanying the
product
Indicates ESD components. Failure to observe
information identified in this way can lead to
damage caused by electrostatic discharge.
The ground symbol within a circle identifies the
product to be connected to an external conductor.
Connect this product to earth ground before you
make any other connections to the equipment.
Operating safety
MiVoice Office 400 communication servers are operated on 115/230 VAC mains power. Communication
servers and all their components (e.g. telephones) will not operate when mains power fails. Interruptions
in the power supply will cause the entire system to restart. A UPS system has to be connected up-circuit to
ensure an uninterruptible power source.
When the communication server is started for the first time, all the configuration data is reset. You are
advised to backup your configuration data on a regular basis as well as before and after any changes.
Installation and operating instructions
Before you begin with the installation of the MiVoice Office 400 communication server:
•Check that the delivery is complete and undamaged. Notify your supplier immediately of any defects; do
not install or put into operation any components that may be defective.
•Check that you have all the relevant user documents at your disposal.
•Configure this product with only the assemblies specified and in the locations stated in the user
documentation.
•During the installation follow the installation instructions for your MiVoice Office 400 product in the
sequence that is given and observe to the safety warnings they contain.
Release 7.1
3System Manual for Mitel SMB Controller

Product and Safety Information
CAUTION:
Failure to follow all instructions may result in improper equipment operation and/or risk of electrical
shock.
•Install all wiring according to local, state, and federal electrical code requirements.
•Do not connect telecommunications cabling to the system, service the system, or operate the system
with the grounding conductor disconnected.
•Ensure the AC receptacle is installed near the equipment and easily accessible.
•Use only Mitel approved power adapters.
Any servicing, expansion or repair work is to be carried out only by trained technical personnel with the
appropriate qualifications.
1.3 Data protection
Protection of user data
During operation the communication system records and stores user data (e.g. call data, contacts, voice
messages, etc.). Protect this data from unauthorised access by using restrictive access control:
•For remote management use SRM (Secure IP Remote Management) or set up the IP network in such
a way that from the outside only authorised persons have access to the IP addresses of the MiVoice
Office 400 products.
•Restrict the number of user accounts to the minimum necessary and assign to the user accounts only
those authorisation profiles that are actually required.
•Instruct system assistants to open the remote maintenance access to the communication server only for
the amount of time needed for access.
•Instruct users with access rights to change their passwords on a regular basis and keep them under
lock and key.
Protection against listening in and recording
The MiVoice Office 400 communication solution comprises features which allow calls to be monitored or
recorded without the call parties noticing. Inform your customers that these features can only be used in
compliance with national data protection provisions.
Unencrypted phone calls made on the IP network can be recorded and played back by anyone with the
right resources:
•Use encrypted voice transmission (Secure VoIP) whenever possible.
•For WAN links used for transmitting calls from IP or SIP phones, use as a matter of preference either
the customer's own dedicated leased lines or with VPN encrypted connection paths.
Release 7.1
System Manual for Mitel SMB Controller 4

Product and Safety Information
1.4 About this document
This document contains information on the expansion stages, system capacity, installation, configuration,
running and maintenance as well as the technical data of the MiVoice Office 400 communication servers.
The system functions and features, the DECT planning and the possibilities for networking several systems
into a private network (PISN) or a Mitel Advanced Intelligent Network (AIN) are not part of this Manual; they
are described in separate documents.
The expansion possibilities for the Mitel SMBC communication server include a CloudLink Gateway
for integrating mobile phones, an open interface platform for additional applications and a multitude of
expansion cards and modules.
Note:
In this document, it is presumed, that the Mitel SMB Controller is loaded with a MiVoice Office 400
application software. This assumption is always valid, even the expression Mitel SMB Controller,
SMBC or communication server is used.
The document is intended for planners, installers and system managers of phone equipment. Basic
knowledge of phones, especially ISDN and IP technology, is required to understand the content.
The system manual is available in Acrobat Reader format and can be printed out if necessary. Navigation
in PDF format is based on the bookmarks, table of contents, cross references and index. All these
navigation aids are linked, i.e. a mouse click takes you directly to the corresponding places in the Manual.
We have also ensured that the page numbering in the PDF navigation corresponds to the page numbering
of the Manual, making it much easier to jump to a particular page.
Referenced menu entries and parameters appearing on terminal displays or on the user interfaces of the
configuration tools are highlighted in italics and in colour for a clearer orientation.
General Considerations
Special symbols for additional information and document references.
Note:
Failure to observe information identified in this way can lead to equipment faults or malfunctions or
affect the performance of the system.
See also
Release 7.1
5System Manual for Mitel SMB Controller

Reference to other chapters within the document or to other documents.
Mitel Advanced Intelligent Network
Particularities that have to be observed in an AIN.
References to the MiVoice Office 400 configuration tool WebAdmin
If an equals sign is entered in the WebAdmin search window , the view assigned to the code is
directly displayed.
Example: Licence overview view
The corresponding navigation code is available on the help page of a view.

System Overview 2
•Introduction
•Communication server
•Networking Possibilities
•Mitel system phones and clients
•Various phones, terminals and equipment
•Solutions
•Applications and application interfaces
This chapter provides a brief overview of the Mitel Small and Medium Business Controller (SMBC) loaded
with the MiVoice Office 400 application software describing the installation versions, the positioning within the
MiVoice Office 400 series and the networking possibilities. It also features the system phones, the applications
and the application interfaces. If you are setting up an communication system for the first time, it may be useful
to set up a test system step by step on site. At the end of the chapter you find a useful getting started guide for
this purpose.
2.1 Introduction
MiVoice Office 400 is a family of IP-based communications servers for professional use in companies and
organizations operating as small and medium-sized businesses in all industries. The family consists of
four systems with different expansion capacities. The systems can be expanded using cards, modules and
licenses, and adapted to the specific requirements of companies.
The family covers the growing demand for solutions in the area of unified communications, multimedia
and enhanced mobile services. It is an open system that supports global standards and is therefore easily
integrated into any existing infrastructure.
With its wide range of networking capabilities the system is particularly well suited for companies that
operate in several locations. Coverage can even be extended to the smallest branch offices at low cost.
MiVoice Office 400 communication systems handle “Voice over IP” technology with all its benefits. What’s
more, the systems operate just as easily with traditional digital or analogue phones and public networks.
With the integrated Media Gateways any hybrid forms of an IP-based and digital or analogue
communication environment are also possible. This enables customers to make the switch from traditional
telephony to IP-based multimedia communication either in just one step or, gradually, in several stages.
2.2 Communication server
The Mitel SMB Controller, loaded with the MiVoice Office 400 application software, is a communication
server in the middle end of the MiVoice Office 400 family in terms of system capacity and expansion
possibilities. However all MiVoice Office 400 communication servers are equipped with the same system
software and offer the full scope of performance.
Release 7.1
System Manual for Mitel SMB Controller 7

System Overview
All the connections and control elements are accessible from the front. The display elements are arranged
so that they remain visible whatever the installation position.
Figure 1: Mitel SMB Controller
The communication server can be expanded using interface cards and system modules. The Mitel SMB
Controller ships with a fitted CPU module, 6 analogue terminal interfaces and 4 Gbit-LAN connections.
2.2.1 Installation versions
The Mitel SMB Controller is suitable for both desktop installation, wall mounting and installation in a
19" rack. Covers for connecting cables and special installation covers for rack installation are available
separately.
Figure 2: Installation versions
Release 7.1
System Manual for Mitel SMB Controller 8

System Overview
2.2.2 Positioning
Applications range from small offices and branches to small and medium-sized companies. Up to 200
users can be operated on the communication server. One licence is required for each user.
2.3 Networking Possibilities
MiVoice Office 400 communication servers at different company locations, even beyond national borders,
can be linked together to form an enterprise-wide private communication network with a common
numbering plan. The following networking types are possible:
Mitel Advanced Intelligent Network (AIN)
In an AIN several communication servers of the MiVoice Office 400 series can be connected up to form
a homogeneous communication system. The single systems are connected with one another via the IP
network, thereby forming the nodes of the overall AIN system One node acts as the Master and controls
the other (satellite) nodes. All the features are then available at all the nodes.
No call charges are incurred as the internal voice traffic between locations is routed via the system’s own
data network. All the AIN nodes are configured and set up centrally via the Master.
If a node is isolated from the rest of the AIN by an interruption in the IP connection, it restarts with an
emergency configuration after a set amount of time. The connections are then routed to the public network
via local links, for example with ISDN or SIP connections, until contact with the AIN is restored.
For the Virtual Appliance communication server, AIN networking (Virtual Appliance as master) with at least
one satellite is mandatory.
SIP networking
Networking based on the open global SIP protocol is the universal way of connecting several systems
with one another via the private data network or the internet. MiVoice Office 400 communication platforms
can be used to network up to 100 other Mitel systems or SIP-compatible third-party systems. All the main
telephony features such as call number and name display, enquiry call, hold, brokering, call transfer and
conference circuits are supported. The transmission of DTMF signals and the T.38 protocol for Fax over IP
between the nodes is also possible.
2.4 Mitel system phones and clients
Mitel system phones stand out by virtue of their high level of user convenience and their attractive design.
The broad range of products ensures there is a suitable model for every use.
Release 7.1
9System Manual for Mitel SMB Controller

System Overview
Table 1: Mitel system phones and clients
Product Principal common features Additional model-specific
features
Mitel One (listed as Mitel One in
the app store)
•Features of a desk phone include make and receive calls, blind
call transfer, hold and make another call.
•Do Not Disturb (DND)
•Secure personal 1:1 and group chat
•Live status (presence) of users and extensions
•Dynamic call history
•Contact synchronization and management (business and
personal).
•Simple admin controls.
Table 2: Mitel 6900 SIP series SIP phones
Product Principal common features Additional model-specific
features
•Dual Ethernet ports, three
programmable Personal Keys
and a large 2.75" LCD display
•HD handset and
speakerphone provide
wideband audio quality
•Dual 10/100 Ethernet ports
for PC and LAN
•Connection for wall mounting
•Excellent voice quality due to
Mitel Hi-Q™ wideband audio
technology
•Data/voice encryption
•HD handset and
speakerphone provide
wideband audio quality
•Dual Gigabit Ethernet ports
for PC and LAN
•DHSG/EHS headset support
•Large 3.4" 128x48 pixel LCD
display
Release 7.1
System Manual for Mitel SMB Controller 10

System Overview
Product Principal common features Additional model-specific
features
•User-friendly registration,
configuration and operation
of system features through
MiVoice Office 400
integration.
•XML browser compatible
•Automatic update of the
terminal software
•Web-user interface
•Integrated 1 Gbit Ethernet
switch for connecting a PC
•Hearing Aid Compatible
(HAC) handset
•Headset port convertible to
DHSG/EHS capable headset
port
•Excellent voice quality due to
Mitel Hi-Q™ wideband audio
technology
•Full-duplex hands-free
operation (speakerphone)
•Backlit display
•Up to 3 expansion key
modules can be connected
Mitel 6920 SIP:
•Corded speech optimized
handset
•MobileLink mobile device
integration through optional
USB Bluetooth Dongle
•Magnetic keyboard connector
•USB port 2.0 (100 mA)
•Can be used as auxiliary
reception phone (reduced
functionality) in hospitality
environments
Mitel 6930 SIP:
•Corded speech optimized
handset
•Support for optional cordless
speech optimized handset
•Magnetic keyboard connector
•Can be used as auxiliary
reception phone (reduced
functionality) in hospitality
environments
Release 7.1
11 System Manual for Mitel SMB Controller

System Overview
Product Principal common features Additional model-specific
features
•Wall mounting possible
•Power over Ethernet
Mitel 6930 SIP and Mitel 6940
SIP:
•Cordless speech optimized
handset
•Mobile phone charging point
•MobileLink mobile device
integration
•Bluetooth 4.1 interface
•USB port 2.0 (500 mA)
•Can be used as operator
console
•Mitel 6940 SIP
•LCD touch display
•Can be used as reception
phone in hospitality
environments
General:
•Additional model-specific
features include the
resolution, the display type
and size, and the number of
configurable or fixed function
keys.
•LCD touch display
•Meeting centre enables
access to the MiCollab Audio,
Web, and Video conferencing
Release 7.1
System Manual for Mitel SMB Controller 12

System Overview
Table 3: Mitel 6800 SIP series SIP phones
Product Principal common features Additional model-specific
features
•User-friendly registration,
configuration and operation
of system features through
MiVoice Office 400
integration.
•XML browser compatible
•Automatic update of the
terminal software
•Web-user interface
•Excellent voice quality due to
Mitel Hi-Q™ wideband audio
technology
•Full-duplex hands-free
operation (speakerphone)
•Several configurable line
keys
•Three-party conference
possible locally on the phone
•Wall mounting possible
•Power over Ethernet
Mitel 6863 SIP:
•Integrated 10/100 Mbit
Ethernet switch for
connecting a PC
Mitel 6865 SIP, Mitel 6867 SIP,
Mitel 6869 SIP and Mitel 6873
SIP:
•Integrated 1 Gbit Ethernet
switch for connecting a PC
•Backlit display
•Expansion key modules can
be connected
•Headset socket (DHSG
standard)
Mitel 6867 SIP and Mitel 6869
SIP:
•Magnetic keyboard connector
•Can be used as auxiliary
reception phone (reduced
functionality) in hospitality
environments
Release 7.1
13 System Manual for Mitel SMB Controller

System Overview
Product Principal common features Additional model-specific
features
Mitel 6867 SIP, Mitel 6869 SIP
and Mitel 6873 SIP:
•USB Interface
•Replaceable keyboard covers
Mitel 6869 SIP and Mitel 6873
SIP:
•Can be used as operator
console
Mitel 6873 SIP:
•Bluetooth interface
•Can be used as reception
phone in hospitality
environments
•LCD touch display
General:
•Additional model-specific
features include the
resolution, the display type
and size, and the number of
configurable or fixed function
keys.
The phones of the Mitel 6700 SIP series (Mitel 6730 SIP, Mitel 6731 SIP, Mitel 6735 SIP , Mitel 6737 SIP , Mitel
6739 SIP, Mitel 6753 SIP, Mitel 6755 SIP and Mitel 6757 SIP) are supported as before (not all system features can b
e used).
Release 7.1
System Manual for Mitel SMB Controller 14