Mitel MiVOICE BUSINESS Instruction Manual

MiVoice Business
EX Controller Installation and Administration Guide
RELEASE 9.1
April 2020
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Notice
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Contents
Chapter: 1 About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Contacting Mitel Technical Support . . . . . . . . . . . . . . . . . . . . . 2
Chapter: 2 About EX Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
EX Controller Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . 3
User Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Deployment Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
MiVoice Business System Administration Tool . . . . . . . . . . 7
Mitel Integrated Configuration Wizard . . . . . . . . . . . . . . . 8
EX Controller Web GUI . . . . . . . . . . . . . . . . . . . . . . . . 8
Supported Hardware Configuration . . . . . . . . . . . . . . . . . . . . . 9
Sample Configuration . . . . . . . . . . . . . . . . . . . . . . . . 9
Optional Accessory . . . . . . . . . . . . . . . . . . . . . . . . . .10
Models and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . .10
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Operating Environment . . . . . . . . . . . . . . . . . . . . . . .10
Storage Temperature . . . . . . . . . . . . . . . . . . . . . . . .10
Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . .11
Connection Interfaces and LEDs . . . . . . . . . . . . . . . . . . .11
Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . .14
Slots Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter: 3 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Package Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Tools and Equipment . . . . . . . . . . . . . . . . . . . . . . . . .17
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Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Cleaning Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Installing the EX Controller . . . . . . . . . . . . . . . . . . . . . . . . . .18
Installing Telephony Cards . . . . . . . . . . . . . . . . . . . . . . . . . .19
Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Chapter: 4 Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Accessing the EX Controller Deployment Tool . . . . . . . . . . . . . . .21
Updating the EX Controller Deployment Tool . . . . . . . . . . . . . . .23
Running the EX Controller Deployment Tool to Install the MiVoice Business Virtual
Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Default Passwords . . . . . . . . . . . . . . . . . . . . . . . . . .30
Log into Server Manager . . . . . . . . . . . . . . . . . . . . . . .30
Licensing the MiVoice Business system . . . . . . . . . . . . . .31
Log into the MiVoice Business System Administration Tool . . .31
Log into the EX Controller Web GUI . . . . . . . . . . . . . . . .33
Program the MiVoice Business System . . . . . . . . . . . . . . .35
Trunk Configuration . . . . . . . . . . . . . . . . . . . . . . . . .36
Chapter: 5 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Prerequisite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Backup and Restore Using Server Manager . . . . . . . . . . . .40
Backup and Restore Using MiVoice Business System Administration Tool
40
Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
SSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Telephony Cards . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Change IP Address of the EX Controller Web GUI . . . . . . . . . . . . .43
Configure the Server Using Server Console . . . . . . . . . . . . . . . . .43
Accessing Server Console . . . . . . . . . . . . . . . . . . . . . .44
Configure this Server . . . . . . . . . . . . . . . . . . . . . . . . .47
Manage trusted networks . . . . . . . . . . . . . . . . . . . . . .48
Perform backup . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Verifying a Backup File . . . . . . . . . . . . . . . . . . . . . . . .50
Chapter: 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Reset/Default Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
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Partial Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Reset the System Administration Tool Password . . . . . . . . . . . . .60
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Chapter: 7 Appendix A: Assigning a Static IP Address to the EX Controller Deployment Tool
Manually 61
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Assigning a static IP address manually . . . . . . . . . . . . . . . . . . .61
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1
RELATED DOCUMENTS
CHAPTER 1 ABOUT THIS GUIDE
About this Guide
The EX Controller Installation and Administration Guide is intended for certified MiVoice
Business technicians who are installing, upgrading, maintaining, and troubleshooting the Mitel® MiVoice
Business software deployed on an EX Controller.
Related Documents
Document Title Description Location
General Information Guide Provides an overview of the
MiVoice Business system.
Document Center
Troubleshooting Guide Provides troubleshooting
instructions related to MiVoice
Business.
Document Center
MiVoice Business Migration
Guidelines
Provides guidelines for
preparing and migrating your
MiVoice Business system to
MiVoice Business Release 9.0
or later, or to another platform.
Document Center
EX Controller and GX Gateway
Safety Instructions
Provides basic installation
information, necessary for the
proper and safe functioning of
this equipment.
Document Center
MiVoice Business Engineering
Guidelines
Provides guidelines for planning
an installation of a MiVoice
Business Communications
Platform.
Document Center
MiVoice Business Security
Guidelines
Provides guidelines for secure
deployment and secure
operation of the MiVoice
Business (MiVoice Business)
system.
Document Center
Ethernet Twisted Pair Cabling
Plant, Power and Grounding
Guidelines
Provides information about
network cabling and guidelines
for twisted pair cabling
installation.
Document Center
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2
CONTACTING MITEL TECHNICAL SUPPORT
CHAPTER 1 ABOUT THIS GUIDE
Contacting Mitel Technical Support
Keep the following information handy when you contact the Mitel Technical Support:
•MiVoice Business software version installed or trying to install
•DGW firmware version
•EX Controller Deployment Tool version number or the exdeploy zip file (exdeploy-x.x.x.x.zip) version
number
•Product serial number
•Nature of the problem
•What you were doing with the application when the problem occurred
•Troubleshooting results
For information about contacting Mitel Technical Support:
1. Go to Mitel MiAccess, and in the left navigation pane, click InfoChannel.
2. In the Select Infochannel drop-down, click Mitel - Worldwide.
3. In the left navigation pane, click Services and Support > Support Services.
4. Under Support Services, click Technical Support.
5. Under Technical Support, click Contacting Mitel Technical Support.
The Contacting Mitel Technical Support page is displayed that describes various ways to contact Mitel
Technical Support.
Mitel IP Sets Engineering
Guidelines
Provides guidelines for
individuals who are planning for
the installation of Mitel IP
phones.
Document Center
Network Engineering for IP
Telephony
Provides guidelines that should
be considered prior to deploying
IP phones, such as network
design, QoS mechanisms and
related protocols.
Document Center
Document Title Description Location
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3
OVERVIEW
CHAPTER 2 ABOUT EX CONTROLLER
About EX Controller
Overview
The EX Controller is a hardware platform that supports the MiVoice Business call processing software.
The EX Controller supports up to 1400 IP users and provides analog capabilities of up to 28 Foreign
Exchange Subscriber (FXS) or Foreign Exchange office (FXO) ports or 8 T1/E1 ports.
IMPORTANT: The architecture and deployment of the EX Controller is different from MiVoice Business 3300
Integrated Communication Platform (ICP) controllers. Strictly follow the deployment procedures provided
in this document to avoid issues with deployment.
EX Controller Architecture
The EX Controller is shipped from the factory with the Deployment Tool installed as a virtual machine on
a Kernel-based Virtual Machine (KVM) hypervisor.
The following is a graphical representation of the EX Controller (factory) architecture.
The Deployment Tool is a web-based application that is used for deploying the MiVoice Business virtual
machine on the EX Controller.
The following is a graphical representation of the EX Controller architecture after deploying the MiVoice
Business system software.
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4
USER INTERFACES
CHAPTER 2 ABOUT EX CONTROLLER
After the deployment, the controller shuts down the Deployment Tool virtual machine and starts the
MiVoice Business virtual machine. The MiVoice Business virtual machine provides access to the MiVoice
Business system software through a browser-based interface called the MiVoice Business System
Administration Tool. The System Administration Tool is used for programing the MiVoice Business
system. The SIP Gateway facilitates the communication between PRI/FXO/FXS cards and the MiVoice
Business system (call server). For more information about the MiVoice Business system, see the General
Information Guide.
User Interfaces
The EX Controller has the following user interfaces:
•Deployment Tool
•Server Manager
•MiVoice Business System Administration Tool
•Mitel Configuration Wizard (MiCW)
•EX Controller Web GUI
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5
USER INTERFACES
CHAPTER 2 ABOUT EX CONTROLLER
Deployment Tool
The Deployment Tool is a web-based application that is used for deploying the MiVoice Business system
software on the EX Controller. The Deployment Tool is available during the deployment.
Figure 2.1: Deployment Tool Home Page
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6
USER INTERFACES
CHAPTER 2 ABOUT EX CONTROLLER
Server Manager
Server Manager is a web-based application that allows you to perform administrative tasks on the MiVoice
Business system. Sever Manager is available after the deployment.
Figure 2.2: Server Manager Home Page
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7
USER INTERFACES
CHAPTER 2 ABOUT EX CONTROLLER
MiVoice Business System Administration Tool
The MiVoice Business System Administration Tool is a web-based application that is used for program-
ming the MiVoice Business system (call programming). The MiVoice Business System Administration
Tool is available after the deployment.
Figure 2.3: System Administration Tool Home Page
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8
USER INTERFACES
CHAPTER 2 ABOUT EX CONTROLLER
Mitel Integrated Configuration Wizard
The Mitel Integrated Configuration Wizard (MiCW) allows you to perform initial system setup and user
commissioning of a MiVoice Business platform. The MiCW is available after the deployment.
Figure 2.4: Mitel Integrated Configuration Wizard
EX Controller Web GUI
The EX Controller Web GUI is a web-based application that is typically used only for troubleshooting
purposes. The EX Controller Web GUI is available after the deployment.
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9
SUPPORTED HARDWARE CONFIGURATION
CHAPTER 2 ABOUT EX CONTROLLER
IMPORTANT: Do NOT use this interface for programming trunks or the MiVoice Business system.
Figure 2.5: EX Controller Web GUI Home Page
Supported Hardware Configuration
The EX Controller has eight slots for accommodating the following cards:
•1 port PRI (T1/E1) card
•1 DSP card (required one per chassis when using an FXS or FXO card)
•4 port FXS card
•4 port FXO card
Sample Configuration
A sample EX Controller configuration has:
•2 PRI cards
•1 DSP card
•4 FXS cards (providing 16 FXS ports)
•1 FXO card (providing 4 FXO trunks)
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10
MODELS AND PART NUMBERS
CHAPTER 2 ABOUT EX CONTROLLER
Optional Accessory
A Linux-compatible USB audio is required to support an external Music on Hold source. Mitel recom-
mends using Pluggable USB Audio Adapter. The USB audio can be plugged into, USB1 or USB2 port of
the EX Controller.
Models and Part Numbers
The following table describes the supported EX Controller models and their part numbers.
The following table describes the supported telephony cards for an EX Controller.
Specifications
Operating Environment
•Operating temperature range 0 °C (0 ° F) to +40 °C (104 ° F)
•Humidity maximum 85% and non-condensing
Storage Temperature
-20 °C (-4 °F) to +70 °C (158 °F)
Part Number Model
50008229 EX Controller with 4 GB RAM and 60 GB storage
50008230 EX Controller with 8 GB RAM, 120 GB storage, and Dual PSU
Part Number Telephony Card
50008234 DSP card
50008233 one Port PRI card
50008231 Four Port FXS card
50008232 Four Port FXO card
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11
SPECIFICATIONS
CHAPTER 2 ABOUT EX CONTROLLER
Dimensions and Weight
Connection Interfaces and LEDs
PARAMETER DESCRIPTION
Dimensions Height: 4.4 cm (1.75 in.)
Width: 48.3 cm (19 in.)
Depth: 36.5 cm (14.4 in.)
Weight Weight 4.8 kg (10.6 lb.)
Table 2.1: (Sheet 1 of 3)
# LED LED State Description
1 Unit with Power 1
connector only
Green blinking
1 cycle per second,
50% duty
Unit is being restarted.
Green steady on Unit is restarted.
off No current or failing power supply.
1 and 2 Unit with power 1 and
power 2 connectors
Green blinking
1 cycle per second,
50% duty
Unit is being restarted.
Green steady on Unit is restarted.
one LED Red, steady
on
No current or failing power supply on
the power connector.
Both LEDs off No current or failing power supply on
both power connectors.
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12
SPECIFICATIONS
CHAPTER 2 ABOUT EX CONTROLLER
3 Ready Green steady on All lines are enabled (operational
state).
Green steady off All lines are disabled (operational
state).
Green blinking
1 cycle per 4 seconds,
75% duty
At least one line is enabled and at
least one line is disabled (operational
state).
5 In-Use Off Lines are idled and unlocked.
Yellow steady on Lines are in use and unlocked.
Yellow blinking
1 cycle per second,
50% duty
Locked
10 Link Green steady on Indicates that the PRI port is
connected, and the link is up.
Off Indicates that the PRI port is not
connected, and the link is down.
10 In-Use Amber steady ON Indicates that the PRI port is
connected.
Off Indicates that the PRI port is not
connected.
10 Error/Trouble Red, steady ON Indicates that the PRI port is not
working properly.
Off Indicates that the PRI port is working
properly.
11 Ready Amber steady ON Indicates that the DSP card is ready
to send and receive calls.
Off Indicates that the DSP card is not
connected.
13 ETH1 - Right LED
(activity)
Green blinking,
variable rate
Connected with active network traffic.
Green steady on Connected with no network traffic.
Off Not connected
Table 2.1: (Continued) (Sheet 2 of 3)
# LED LED State Description
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13
SPECIFICATIONS
CHAPTER 2 ABOUT EX CONTROLLER
13 ETH1 -Left LED
(speed)
Off 10 Mbps
Green 100 Mbps
Yellow 1000 Mbps
14 ETH2/3/4/5/ext -Right
LED (activity)
Green blinking,
variable rate
Connected with active network traffic.
Green, steady on Connected with no active network
traffic.
Off Not connected
14 ETH2/3/4/5/ext -Left
LED (speed)
Off 10 Mbps
Green 100 Mbps
Yellow 1000 Mbps
Table 2.2:
# SWITCH DESCRIPTION
4 Reset/Default Pressing Duration Result LED Pattern
2 to 6 seconds Restarts the EX
Controller unit.
Power LED blinking.
All other LEDs are
off.
7 to 11 seconds Initiates a Partial
Reset of the EX
Controller unit.
All LEDs blinking
one cycle per
second, 50% duty.
12 to 16 seconds Initiates a Factory
Reset of the EX
Controller unit.
All LEDs steady on.
17 seconds or more No action taken.
NOTE: A useful
option if you have
accidentally pushed
the button and do
not want any action
to be performed.
All LEDs will turn off
after blinking and
turn steady on.
Table 2.1: (Continued) (Sheet 3 of 3)
# LED LED State Description
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14
SPECIFICATIONS
CHAPTER 2 ABOUT EX CONTROLLER
Power and Grounding
Figure 2.6: Unit with Dual Power Supply
Redundant power supply unit has no power switch.
Table 2.3:
# Connectors/Cards Description
6 USB1 USB connector
7 USB2 USB connector
8 SYNC IN 8 KHz TDM synchronization pulse input
9 SYNC OUT 8 KHz TDM synchronization pulse output
10 PRI card with PRI port RJ48 connector for ISDN-PRI connectivity
11 DSP CARD No connector available.
12 FXS card with FXS ports RJ11 connectors for traditional analog line
devices.
13 ETH1 A 10/100/1000 BaseT Ethernet RJ45 connector
for access to a WAN.
Typically, not used for the deployment.
14 ETH2-ETH3-ETH4/EXT-ETH5/E
XT
10/100/1000 BaseT Ethernet RJ45 connector for
access to a LAN. These ports are used by default
for LAN connections.
16 FXO card with FXO ports RJ11 connectors offering analog PSTN access.
Table 2.4: (Sheet 1 of 2)
# DESCRIPTION
1 Power 1 connector
2 Power 2 connector
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15
SPECIFICATIONS
CHAPTER 2 ABOUT EX CONTROLLER
Figure 2.7: Unit with Single Power Supply
Slots Order
IMPORTANT: The order and the slots in which you install the cards are crucial for the controller to work prop-
erly. The numbers in the following graphic indicate the slots and the order in which you must install the
cards.
•Slot numbers are displayed on the front, left-bottom corner of the controller.
•Cards must be installed from slot 1 sequentially, without leaving empty slots between the cards.
•There must not be any empty slot between cards.
•Install all PRI card(s) first, sequentially starting from slot 1.
•If you have an FXO or FXS card to install, then install a DSP card.
•Install a DSP card in the first slot available after the PRI card(s) or in the next slot available after the
FXO or FXS card.
•If there is no PRI card, then install the DSP card in slot 1.
•Install FXO and FXS cards in the next available slots after the DSP card.
•If there are no PRI or DSP cards, then all the slots must remain empty.
3 Grounding screw
Table 2.5:
# DESCRIPTION
1 Power 1 connector
2 Power switch
3 Grounding screw
Table 2.4: (Continued) (Sheet 2 of 2)
# DESCRIPTION
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