Mitel MiVoice Office 400 User guide

MIVOICE OFFICE 400
MITEL SMB CONTROLLER
AS OF VERSION R6.0
SYSTEM MANUAL
syd-0657_en / 2.0 – R6.0 – © 09.2018

2
NOTICE
The information contained in this document is believed to be accurate in all respects
but is not warranted by Mitel Networks Corporation.
The information is subject to change without notice and should not be construed in
any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this
document. Revisions of this document or new editions of it may be issued to incor-
porate such changes.
No part of this document can be reproduced or transmitted in any form or by any
means - electronic or mechanical - for any purpose without written permission from
Mitel Networks Corporation.
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appearing on Mitel's Internet sites or in its publications are registered and unregistered
trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively
"Mitel") or others. Use of the Trademarks is prohibited without the express consent
from Mitel. Please contact our legal department for additional information:
[email protected].
For a list of the worldwide Mitel Networks Corporation registered trademarks, please
refer to the website: http://www.mitel.com/trademarks.
Mitel SMB Controller
syd-0657/2.0 – 09.2018
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2018 Mitel Networks Corporation
All rights reserved

3Mitel SMB Controller
syd-0657/2.0 – R6.0 – 09.2018
1 Product and Safety Information . . . . . . . . . . . . . . . . 9
1. 1 About MiVoice Office 400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1. 2 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1. 3 Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1. 4 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
2. 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2. 2 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2. 2. 1 Installation versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2. 2. 2 Positioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2. 3 Networking Possibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2. 4 Mitel system phones and clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2. 5 Various phones, terminals and equipment . . . . . . . . . . . . . . . . . . . . . 25
2. 6 Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2. 7 Applications and application interfaces . . . . . . . . . . . . . . . . . . . . . . . . 26
2. 7. 1 Mitel Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2. 7. 2 Application interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2. 7. 2. 1 Mitel Open Interfaces Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2. 7. 2. 2 Message and alarm systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2. 7. 2. 3 CTI - Computer Telephony Integration . . . . . . . . . . . . . . . . . . . . . . . . 33
2. 7. 2. 4 ISDN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2. 7. 2. 5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2. 7. 2. 6 System monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2. 7. 2. 7 Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2. 7. 2. 8 Hospitality/Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2. 7. 2. 9 Voice over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2. 8 Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
2. 9 Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2. 9. 1 General requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2. 9. 2 Plan and order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2. 9. 3 Download documents, system software and tools . . . . . . . . . . . . . . . 38
2. 9. 4 Equip, connect and power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2. 9. 5 Put into operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2. 9. 6 Register and connect the phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
2. 9. 7 Make further configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
3 Expansion Stages and System Capacity. . . . . . . . . 46
3. 1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
3. 2 Basic system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
3. 2. 1 Interfaces, display and control elements . . . . . . . . . . . . . . . . . . . . . . . 47
Content

4Mitel SMB Controller
syd-0657/2.0 – R6.0 – 09.2018
3. 2. 2 Power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
3. 2. 3 Media resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
3. 3 Expansion with cards and modules. . . . . . . . . . . . . . . . . . . . . . . . . . . 50
3. 3. 1 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
3. 3. 1. 1 DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
3. 3. 2 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3. 3. 2. 1 Trunk cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3. 3. 2. 2 Terminal cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3. 3. 3 Wiring adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3. 4 System capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3. 4. 1 Media resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3. 4. 2 General system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3. 4. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
3. 4. 4 Terminal and network interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
3. 4. 5 Software assurance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
3. 4. 6 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
3. 4. 6. 1 Description of available licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
3. 4. 7 Restricted operating mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
3. 4. 8 Temporary offline licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
3. 4. 9 Trial licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
3. 4. 10 Power supply capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
3. 4. 10. 1 Supply power available for terminals. . . . . . . . . . . . . . . . . . . . . . . . . . 84
3. 4. 10. 2 Power supply per terminal interface . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4 Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4. 1 System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4. 2 Fitting the communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4. 2. 1 Equipment supplied. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4. 2. 2 Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4. 2. 2. 1 Cable cover set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4. 2. 2. 2 Mitel SMBC rack-mounting set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4. 2. 3 Location requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4. 2. 4 Safety regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4. 2. 5 Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4. 2. 5. 1 Minimum distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
4. 2. 5. 2 Drilling plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
4. 2. 5. 3 Drilling template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
4. 2. 5. 4 Wall-mounting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4. 2. 6 Desktop installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4. 2. 7 Rack-mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4. 2. 7. 1 Rack-mounting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
4. 2. 7. 2 Installing the cable cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
4. 3 Earthing and protecting the communication server . . . . . . . . . . . . . . . 97
4. 3. 1 Connecting the earthing wire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
4. 3. 2 Connecting the cable screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

5
Mitel SMB Controller
syd-0657/2.0 – R6.0 – 09.2018
4. 4 Powering the communication server . . . . . . . . . . . . . . . . . . . . . . . . . . 99
4. 4. 1 115/230 V power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
4. 4. 2 Uninterruptible power supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . 100
4. 5 Equipping the Basic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
4. 5. 1 Fitting an interface card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
4. 5. 2 Fitting a wiring adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
4. 5. 3 Fitting DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
4. 5. 4 Component mounting rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
4. 6 Connecting the communication server . . . . . . . . . . . . . . . . . . . . . . . 104
4. 6. 1 Direct connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
4. 6. 2 Indirect connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
4. 6. 2. 1 Connection via main distribution board . . . . . . . . . . . . . . . . . . . . . . . 106
4. 6. 2. 2 Connection to a universal building cable installation (UBC) . . . . . . . 109
4. 7 Cabling interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
4. 7. 1 Port addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
4. 7. 2 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
4. 7. 2. 1 Basic rate interface BRI-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
4. 7. 2. 2 Primary rate interface PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
4. 7. 2. 3 FXO network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
4. 7. 3 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
4. 7. 3. 1 DSI terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
4. 7. 3. 2 BRI-S terminal interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
4. 7. 3. 3 FXS terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
4. 7. 4 Fan-out panel FOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
4. 7. 5 Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
4. 8 Installing, powering, connecting and registering terminals . . . . . . . . 143
4. 8. 1 IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
4. 8. 2 Mitel 6800/6900 SIP phone series. . . . . . . . . . . . . . . . . . . . . . . . . . . 144
4. 8. 3 Standard SIP phones and standard SIP terminals . . . . . . . . . . . . . . 145
4. 8. 4 Mobile/external phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
4. 8. 5 OIP and other applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
4. 8. 6 Digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
4. 8. 6. 1 General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
4. 8. 6. 2 MiVoice 5361 / 5370 / 5380. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
4. 8. 7 DECT radio units and cordless phones. . . . . . . . . . . . . . . . . . . . . . . 149
4. 8. 7. 1 Installing the radio units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
4. 8. 8 Analogue phones Mitel 6710 Analogue, Mitel 6730 Analogue . . . . . 152
5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
5. 1 SMB Controller Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
5. 2 WebAdmin Configuration Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
5. 2. 1 Integrated and auxiliary applications . . . . . . . . . . . . . . . . . . . . . . . . . 159
5. 3 Access types with SMB Controller Manager . . . . . . . . . . . . . . . . . . . 162
5. 4 Access types with WebAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
5. 5 User access control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

6Mitel SMB Controller
syd-0657/2.0 – R6.0 – 09.2018
5. 5. 1 SMB Controller Manager user accounts . . . . . . . . . . . . . . . . . . . . . . 164
5. 5. 2 WebAdmin User accounts and authorization profiles . . . . . . . . . . . . 164
5. 5. 2. 1 User accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
5. 5. 2. 2 Authorization profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
5. 5. 2. 3 Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
5. 5. 3 Automatic exit from the configuration . . . . . . . . . . . . . . . . . . . . . . . . 167
5. 5. 4 WebAdmin access log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
5. 6 WebAdmin remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
5. 6. 1 Access enabled by local users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
5. 6. 2 Function code for remote maintenance access. . . . . . . . . . . . . . . . . 169
5. 6. 3 Function keys for remote maintenance access . . . . . . . . . . . . . . . . . 170
5. 7 Configuring with WebAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
5. 8 WebAdmin Configuration Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
5. 8. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
5. 8. 2 File management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
5. 8. 3 System reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
5. 8. 3. 1 Restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
5. 8. 3. 2 First start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
5. 8. 3. 3 Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
5. 8. 4 Data backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
5. 8. 4. 1 Auto backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
5. 8. 4. 2 Distribution service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
5. 8. 4. 3 Manual backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
5. 8. 4. 4 Restore backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
5. 8. 5 Importing and exporting configuration data . . . . . . . . . . . . . . . . . . . . 177
5. 8. 6 Mitel 6800/6900 SIP phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
6 Operation and Maintenance . . . . . . . . . . . . . . . . . 179
6. 1 Data Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
6. 1. 1 What data is stored where. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
6. 1. 1. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
6. 1. 1. 2 File system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
6. 1. 2 Updating configuration data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
6. 2 Update Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
6. 2. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
6. 2. 2 Firmware for corded system phones . . . . . . . . . . . . . . . . . . . . . . . . . 183
6. 2. 3 Firmware System MiVoice Office 400 DECT. . . . . . . . . . . . . . . . . . . 184
6. 2. 4 Firmware System Mitel SIP-DECT . . . . . . . . . . . . . . . . . . . . . . . . . . 185
6. 3 Hardware update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
6. 3. 1 Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
6. 3. 2 System information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
6. 3. 2. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
6. 3. 3 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
6. 3. 3. 1 Replacing a defective interface card . . . . . . . . . . . . . . . . . . . . . . . . . 187
6. 3. 3. 2 New card with fewer ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

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6. 3. 3. 3 New card with more ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
6. 3. 3. 4 Change slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
6. 3. 4 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
6. 3. 4. 1 Changing the DSP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
6. 3. 4. 2 Changing the RAM module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
6. 3. 4. 3 Changing the CPU module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
6. 3. 5 Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
6. 3. 6 Replacing system terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
6. 3. 6. 1 DSI system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
6. 3. 6. 2 DECT terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
6. 4 Display and control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
6. 4. 1 LED display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
6. 4. 2 Pilot key (CTRL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
6. 4. 3 Operating modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
6. 4. 3. 1 Start-up mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
6. 4. 3. 2 Normal mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
6. 4. 3. 3 Emergency mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
6. 4. 3. 4 Shut-down mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
6. 4. 4 Special functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
6. 4. 4. 1 Shutting down the SMB Controller . . . . . . . . . . . . . . . . . . . . . . . . . . 202
6. 4. 4. 2 Reset the IP address data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
6. 4. 4. 3 Carry out a first start of MiVoice Office 400. . . . . . . . . . . . . . . . . . . . 203
6. 5 Operations supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
6. 5. 1 Event message concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
6. 5. 1. 1 Event types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
6. 5. 1. 2 Event tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
6. 5. 1. 3 Signal destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
6. 5. 2 Operating state and error displays . . . . . . . . . . . . . . . . . . . . . . . . . . 229
6. 5. 2. 1 System operating state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
6. 5. 2. 2 System error displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
6. 5. 2. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
6. 5. 2. 4 Operating state of the Mitel DECT radio units. . . . . . . . . . . . . . . . . . 230
6. 5. 2. 5 Malfunction of the Mitel DECT radio unit . . . . . . . . . . . . . . . . . . . . . . 232
6. 5. 2. 6 Malfunctions of Mitel DECT cordless phones . . . . . . . . . . . . . . . . . . 232
6. 5. 2. 7 Malfunctions of the DECT charging bays . . . . . . . . . . . . . . . . . . . . . 233
6. 5. 2. 8 Longclicks on Mitel DECT cordless phones . . . . . . . . . . . . . . . . . . . 234
6. 5. 2. 9 Overload code displays Office 135 / Office 160 . . . . . . . . . . . . . . . . 235
6. 5. 3 Other aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
6. 5. 3. 1 System logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
6. 5. 3. 2 File system state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
6. 5. 3. 3 File browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
6. 5. 3. 4 Measuring equipment for cordless systems . . . . . . . . . . . . . . . . . . . 236
7 Annex. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
7. 1 Systematic designation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

8Mitel SMB Controller
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7. 2 Rating Plate and Designation Stickers . . . . . . . . . . . . . . . . . . . . . . . 238
7. 3 Equipment Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
7. 4 Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
7. 4. 1 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
7. 4. 2 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
7. 4. 3 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
7. 4. 4 Design of interface cards, modules and wiring adapters. . . . . . . . . . 242
7. 4. 5 LAN ports eth0...eth4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
7. 4. 6 Digital and IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
7. 4. 7 Mitel DECT radio units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
7. 5 Operation of digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . 247
7. 5. 1 Digit key assignment of system phones . . . . . . . . . . . . . . . . . . . . . . 247
7. 5. 2 Alpha keyboardMiVoice 5380 / 5380 IP . . . . . . . . . . . . . . . . . . . . . . 248
7. 5. 3 Function commands (macros). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
7. 6 Functions and terminals no longer supported . . . . . . . . . . . . . . . . . . 251
7. 7 Licensing information of third-party software products . . . . . . . . . . . 252
7. 8 Documents and online help systems with further information . . . . . . 254

Product and Safety Information
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1 Product and Safety Information
Here you will find information relating to safety, data protection and legal matters
besides product and documentation information.
Please read through the product and safety information carefully.
1. 1 About MiVoice Office 400
Purpose and function
MiVoice Office 400 is an open, modular and comprehensive communication solution
for the business sector with several communication servers of different performance
and expansion capacity, an extensive telephone portfolio and a multitude of expan-
sions. They include an application server for unified communications and multimedia
services, an FMC controller for mobile phone integration, an open interface for applica-
tion developers, and a multitude of expansion cards and modules.
The business communication solution with all its components was developed to cover
in full the communication requirements of businesses and organisations, in a way that
is both user- and maintenance-friendly. The individual products and components are
coordinated and must not be used for other purposes or replaced by third-party prod-
ucts or components (unless it is to connect other approved networks, applications and
terminals to the interfaces certified specially for that purpose).
User groups
The design of the phones, softphones and PC applications of the MiVoice Office 400
communication solution is particularly user-friendly, which means they can be operated
by all end users without specific product training.
The phones and PC applications for professional applications, such as the operator
console or call centre applications require training of the personnel.
Specialist knowledge of IT and telephony is assumed for the planning, installation, con-
figuration, commissioning and maintenance. Regular attendance at product training
courses is strongly recommended.
User information
MiVoice Office 400 products are supplied with the necessary safety/legal information
and user documents. All user documents such as user guides and system manuals are
available for download from the MiVoice Office 400 document portal as individual doc-
uments or as documentation sets. Some user documents are accessible only via a
partner login.

Product and Safety Information
10 Mitel SMB Controller
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It is your responsibility as a specialist retailer to keep up to date with the scope of func-
tions, the proper use and the operation of the MiVoice Office 400 communication solu-
tion and to inform and instruct your customers about all the user-related aspects of the
installed system:
• Please make sure you have all the user documents required to install, configure and
commission a MiVoice Office 400 communication system and to operate it efficiently
and correctly.
• Make sure that the versions of the user documents comply with the software level of
the MiVoice Office 400 products used and that you have the latest editions.
• Always read the user documents first before you install, configure and put a MiVoice
Office 400 communication system into operation.
• Ensure that all end users have access to the user guides.
1. 2 Safety Information
Reference to hazards
Hazard warnings are affixed whenever there is a risk that improper handling may put
people at risk or cause damage to the MiVoice Office 400 product. Please take note of
these warnings and follow them at all times. Please also take note in particular of haz-
ard warnings contained in the user information.
These symbols may appear on the product:
Download the MiVoice Office 400 documents from the internet:
http://www.mitel.com/docfinder or from http://edocs.mitel.com
DANGER !
Danger indicates an imminently hazardous situation which, if not avoided, will result in death or serious
injury.
WARNING !
Warning indicates a potentially hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION !
Caution indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injury and/or damage to the equipment or property.

Product and Safety Information
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Operating safety
MiVoice Office 400 communication servers are operated on 115/230 VAC mains
power. Communication servers and all their components (e.g. telephones) will not op-
erate when mains power fails. Interruptions in the power supply will cause the entire
system to restart. A UPS system has to be connected up-circuit to ensure an uninter-
ruptible power source. Up to a specific performance limit a Mitel 470 communication
server can also be powered redundantly using an auxiliary power supply. For more in-
formation please refer to your communication server's system manual.
When the communication server is started for the first time, all the configuration data is
reset. You are advised to backup your configuration data on a regular basis as well as
before and after any changes.
Installation and operating instructions
Before you begin with the installation of the MiVoice Office 400 communication server:
• Check that the delivery is complete and undamaged. Notify your supplier immedi-
ately of any defects; do not install or put into operation any components that may be
defective.
• Check that you have all the relevant user documents at your disposal.
• Configure this product with only the assemblies specified and in the locations stated
in the user documentation.
• During the installation follow the installation instructions for your MiVoice Office 400
product in the sequence that is given and observe to the safety warnings they con-
tain.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the
presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magni-
tude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in the literature accompanying the product
Indicates ESD components. Failure to observe information identified in this way can lead to damage caused
by electrostatic discharge.
The ground symbol within a circle identifies the product to be connected to an external conductor. Connect
this product to earth ground before you make any other connections to the equipment.

Product and Safety Information
12 Mitel SMB Controller
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• Install all wiring according to local, state, and federal electrical code requirements.
• Do not connect telecommunications cabling to the system, service the system, or
operate the system with the grounding conductor disconnected.
• Ensure the AC receptacle is installed near the equipment and easily accessible.
• Use only Mitel approved power adapters.
Any servicing, expansion or repair work is to be carried out only by trained technical
personnel with the appropriate qualifications.
1. 3 Data protection
Protection of user data
During operation the communication system records and stores user data (e.g. call
data, contacts, voice messages, etc.). Protect this data from unauthorised access by
using restrictive access control:
• For remote management use SRM (Secure IP Remote Management) or set up the
IP network in such a way that from the outside only authorised persons have access
to the IP addresses of the MiVoice Office 400 products.
• Restrict the number of user accounts to the minimum necessary and assign to the
user accounts only those authorisation profiles that are actually required.
• Instruct system assistants to open the remote maintenance access to the communi-
cation server only for the amount of time needed for access.
• Instruct users with access rights to change their passwords on a regular basis and
keep them under lock and key.
Protection against listening in and recording
The MiVoice Office 400 communication solution comprises features which allow calls
to be monitored or recorded without the call parties noticing. Inform your customers
that these features can only be used in compliance with national data protection provi-
sions.
Unencrypted phone calls made on the IP network can be recorded and played back by
anyone with the right resources:
• Use encrypted voice transmission (Secure VoIP) whenever possible.
• For WAN links used for transmitting calls from IP or SIP phones, use as a matter of
preference either the customer's own dedicated leased lines or with VPN encrypted
connection paths.
CAUTION !
Failure to follow all instructions may result in improper equipment operation and/or risk of electrical shock.

Product and Safety Information
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1. 4 About this document
This document contains information on the expansion stages, system capacity, installa-
tion, configuration, running and maintenance as well as the technical data of the
MiVoice Office 400 communication servers. The system functions and features, the
DECT planning and the possibilities for networking several systems into a private net-
work (PISN) or an Mitel Advanced Intelligent Network (AIN) are not part of this Manual;
they are described in separate documents.
The expansion possibilities for the Mitel SMBC communication server include an FMC
Controller for integrating mobile/external phones, an open interface for application de-
velopers and a multitude of expansion cards and modules.
Note
In this document, it is presumed, that the Mitel SMB Controller is loaded with a MiVoice
Office 400 application software. This assumption is always valid, even the expression
Mitel SMB Controller, SMBC or communication server is used.
The document is intended for planners, installers and system managers of phone
equipment. Basic knowledge of phones, especially ISDN and IP technology, is required
to understand the content.
The system manual is available in Acrobat Reader format and can be printed out if
necessary. Navigation in PDF format is based on the bookmarks, table of contents,
cross references and index. All these navigation aids are linked, i.e. a mouse click
takes you directly to the corresponding places in the Manual. We have also ensured
that the page numbering in the PDF navigation corresponds to the page numbering of
the Manual, making it much easier to jump to a particular page.
Referenced menu entries and parameters appearing on terminal displays or on the
user interfaces of the configuration tools are highlighted in italics and in colour for a
clearer orientation.
Document information
• Document number: syd-0657
• Document version: 2.0
• Valid as of / based on: R6.0 / R6.0
• © 09.2018 Mitel Schweiz AG
• In PDF viewer, click on this link to download the latest version of this document:
https://pbxweb.aastra.com/doc_finder/DocFinder/syd-0657_en.pdf?get&DNR=syd-0657
General Considerations
Special symbols for additional information and document references.

Product and Safety Information
14 Mitel SMB Controller
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Note
Failure to observe information identified in this way can lead to equipment faults or malfunctions
or affect the performance of the system.
Tip
Additional information on the handling or alternative operation of equipment.
See also
Reference to other chapters within the document or to other documents.
Mitel Advanced Intelligent Network
Particularities that have to be observed in an AIN.
References to the MiVoice Office 400 configuration tool WebAdmin
If an equals sign is entered in the WebAdmin search window , followed
by a two-digit navigation code, the view assigned to the code is directly displayed.
Example: Licence overview ( =q9) view
The corresponding navigation code is available on the help page of a view.

System Overview
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2 System Overview
This chapter provides a brief overview of the Mitel Small and Medium Business Con-
troller (SMBC) loaded with the MiVoice Office 400 application software describing
the installation versions, the positioning within the MiVoice Office 400 series and the
networking possibilities. It also features the system phones, the applications and the
application interfaces. If you are setting up an communication system for the first
time, it may be useful to set up a test system step by step on site. At the end of the
chapter you find a useful getting started guide for this purpose.
2. 1 Introduction
MiVoice Office 400 is a family of IP-based communications servers for professional
use in companies and organizations operating as small and medium-sized businesses
in all industries. The family consists of four systems with different expansion capacities.
The systems can be expanded using cards, modules and licences, and adapted to the
specific requirements of companies.
The family covers the growing demand for solutions in the area of unified communica-
tions, multimedia and enhanced mobile services. It is an open system that supports
global standards and is therefore easily integrated into any existing infrastructure.
With its wide range of networking capabilities the system is particularly well suited for
companies that operate in several locations. Coverage can even be extended to the
smallest branch offices at low cost.
MiVoice Office 400 communication systems handle “Voice over IP” technology with all
its benefits. What’s more, the systems operate just as easily with traditional digital or
analogue phones and public networks.
With the integrated Media Gateways any hybrid forms of an IP-based and digital or an-
alogue communication environment are also possible. This enables customers to
make the switch from traditional telephony to IP-based multimedia communication ei-
ther in just one step or, gradually, in several stages.
2. 2 Communication server
The Mitel SMB Controller, loaded with the MiVoice Office 400 application software, is a
communication server in the middle end of the MiVoice Office 400 family in terms of
system capacity and expansion possibilities. However all MiVoice Office 400 communi-
cation servers are equipped with the same system software and offer the full scope of
performance.

System Overview
16 Mitel SMB Controller
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All the connections and control elements are accessible from the front. The display el-
ements are arranged so that they remain visible whatever the installation position.
Fig. 1 Mitel SMB Controller
The communication server can be expanded using interface cards and system mod-
ules. The Mitel SMB Controller ships with a fitted CPU module, 6 analogue terminal in-
terfaces and 4 Gbit-LAN connections.
2. 2. 1 Installation versions
The Mitel SMB Controller is suitable for both desktop installation, wall mounting and in-
stallation in a 19" rack. Covers for connecting cables and special installation covers for
rack installation are available separately.
Fig. 2 Installation versions
Rack-mounted installation
Desktop installation
Wall mounting with
cable cover

System Overview
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2. 2. 2 Positioning
Applications range from small offices and branches to small and medium-sized compa-
nies. Up to 200 users can be operated on the communication server. One licence is re-
quired for each user.
The diagram below shows the MiVoice Office 400 communication servers with their ex-
pansion capacity for users with SIP/IP phones and TDM extensions (FXS, DSI, BRI-S).
Fig. 3 Max. expansion capacity for users with SIP/IP phones and TDM extensions (FXS, DSI, BRI-S)
2. 3 Networking Possibilities
MiVoice Office 400 communication servers at different company locations, even be-
yond national borders, can be linked together to form an enterprise-wide private com-
munication network with a common numbering plan. The following networking types
are possible:
Mitel Advanced Intelligent Network (AIN)
In an AIN several communication servers of the MiVoice Office 400 series can be con-
nected up to form a homogeneous communication system. The single systems are
connected with one another via the IP network, thereby forming the nodes of the over-
all AIN system One node acts as the Master and controls the other (satellite) nodes. All
the features are then available at all the nodes.
No call charges are incurred as the internal voice traffic between locations is routed via
the system’s own data network. All the AIN nodes are configured and set up centrally
via the Master.
If a node is isolated from the rest of the AIN by an interruption in the IP connection, it
restarts with an emergency configuration after a set amount of time. The connections
are then routed to the public network via local links, for example with ISDN or SIP con-
nections, until contact with the AIN is restored.
SIP/IP users Mitel 415
SIP/IP users Mitel 470
5 10 20 50 80 100 200 300 400 600 800 1200
SIP/IP users Virtual Appliance
SIP/IP users Mitel SMBC
TDM extensions Mitel 470
TDM extensions Mitel SMBC
SIP/IP users Mitel 430
TDM extensions Mitel 430
TDM extensions Mitel 415

System Overview
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For the Virtual Appliance communication server, AIN networking (Virtual Appliance as
master) with at least one satellite is mandatory.
SIP networking
Networking based on the open global SIP protocol is the universal way of connecting
several systems with one another via the private data network or the internet. MiVoice
Office 400 communication platforms can be used to network up to 100 other Mitel sys-
tems or SIP-compatible third-party systems. All the main telephony features such as
call number and name display, enquiry call, hold, brokering, call transfer and confer-
ence circuits are supported. The transmission of DTMF signals and the T.38 protocol
for Fax over IP between the nodes is also possible.
Virtual and leased-line networking via BRI/PRI interfaces
With this type of connection the nodes are connected via basic rate interfaces (BRI) or
primary rate interfaces (PRI).
With virtual networking all the nodes are connected via the public ISDN network. This
type of networking is particularly well suited for geographically dispersed locations
which have such a low volume of calls between locations that leased lines or setting up
a private data network are not worthwhile. The range of services available in a virtual
network depends on the range of services offered by the network provider. The DSS1
ISDN protocol is the main protocol used.
With leased line networking the nodes are connected via dedicated or leased lines.
One advantage of leased line networking are the fixed costs, regardless of the number
of call connections. The most common protocol used is QSIG/PSS1, which supports
several more features than the DSS1 protocol.
Virtual and leased-line networking can also be used in combination. Mitel systems are
well as third-party systems can be used.
2. 4 Mitel system phones and clients
Mitel system phones stand out by virtue of their high level of user convenience and
their attractive design. The broad range of products ensures there is a suitable model
for every use.

System Overview
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Tab. 1 Mitel 6900 SIP series SIP phones
Product Principal common features Additional model-specific fea-
tures
• User-friendly registration, configura-
tion and operation of system features
through MiVoice Office 400 integra-
tion.
• XML browser compatible
• Automatic update of the terminal soft-
ware
• Web-user interface
• Integrated 1 Gbit Ethernet switch for
connecting a PC
• Hearing Aid Compatible (HAC) hand-
set
• Headset port convertible to
DHSG/EHS capable headset port
• Excellent voice quality due to Mitel
Hi-Q™ wideband audio technology
• Full-duplex hands-free operation
(speakerphone)
• Backlit display
• Up to 3 expansion key modules can
be connected
• Three-party conference possible
locally on the phone
• Wall mounting possible
• Power over Ethernet
Mitel 6920 SIP:
• Corded speech optimized handset
• MobileLink mobile device integra-
tion through optional USB Blue-
tooth Dongle
• Magnetic keyboard connector
• USB port 2.0 (100 mA)
• Can be used as auxiliary reception
phone (reduced functionality) in
hospitality environments
Mitel 6930 SIP:
• Corded speech optimized handset
• Support for optional cordless
speech optimized handset
• Magnetic keyboard connector
• Can be used as auxiliary reception
phone (reduced functionality) in
hospitality environments
Mitel 6930 SIP and Mitel 6940 SIP:
• Cordless speech optimized hand-
set
• Mobile phone charging point
• MobileLink mobile device integra-
tion
• Bluetooth 4.1 interface
• USB port 2.0 (500 mA)
• Can be used as operator console
• Mitel 6940 SIP
• LCD touch display
• Can be used as reception phone in
hospitality environments
General:
• Additional model-specific features
include the resolution, the display
type and size, and the number of
configurable or fixed function keys.
Mitel 6920
SIP Phone
Mitel 6930
SIP Phone
Mitel 6940
SIP Phone

System Overview
20 Mitel SMB Controller
syd-0657/2.0 – R6.0 – 09.2018
Tab. 2 Mitel 6800 SIP series SIP phones
Product Principal common features Additional model-specific fea-
tures
• User-friendly registration, configura-
tion and operation of system features
through MiVoice Office 400 integra-
tion.
• XML browser compatible
• Automatic update of the terminal soft-
ware
• Web-user interface
• Excellent voice quality due to Mitel
Hi-Q™ wideband audio technology
• Full-duplex hands-free operation
(speakerphone)
• Several configurable line keys
• Three-party conference possible
locally on the phone
• Wall mounting possible
• Power over Ethernet
Mitel 6863 SIP:
• Integrated 10/100 Mbit Ethernet
switch for connecting a PC
Mitel 6865 SIP, Mitel 6867 SIP,
Mitel 6869 SIP and Mitel 6873 SIP:
• Integrated 1 Gbit Ethernet switch
for connecting a PC
• Backlit display
• Expansion key modules can be
connected
• Headset socket (DHSG standard)
Mitel 6867 SIP and Mitel 6869 SIP:
• Magnetic keyboard connector
• Can be used as auxiliary reception
phone (reduced functionality) in
hospitality environments
Mitel 6867 SIP, Mitel 6869 SIP and
Mitel 6873 SIP:
• USB Interface
• Replaceable keyboard covers
Mitel 6869 SIP and Mitel 6873 SIP:
• Can be used as operator console
Mitel 6873 SIP:
• Bluetooth interface
• Can be used as reception phone in
hospitality environments
• LCD touch display
General:
• Additional model-specific features
include the resolution, the display
type and size, and the number of
configurable or fixed function keys.
Note:
The phones of the Mitel 6700 SIP series (Mitel 6730 SIP, Mitel 6731 SIP, Mitel 6735 SIP , Mitel 6737 SIP ,
Mitel 6739 SIP, Mitel 6753 SIP, Mitel 6755 SIP and Mitel 6757 SIP) are supported as before (not all system features
can be used).
Mitel 6863
SIP Phone
Mitel 6865
SIP Phone
Mitel 6867
SIP Phone
Mitel 6869
SIP Phone
Mitel 6873
SIP Phone