Mitel SmarT-1 EuroRoute Operating instructions

Talking Technologies
®
SMDrT-1 ™
EuroRoute Dialer
Installation & Programming Guide

Disclaimer
8350-383-113-BA
1Draft 1A, September 1998
DUE TO MITEL’S POLICY OF CONTINUING PRODUCT IMPROVEMENT, THE
SPECIFICATIONS OF THIS SYSTEM ARE SUBJECT TO CHANGE WITHOUT NOTICE.
WHILST EVERY EFFORT WAS MADE TO ENSURE THE ACCURACY OF THIS
MANUAL AT THE TIME OF PRINTING, MITEL TELECOM LIMITED TAKES NO
RESPONSIBLITY FOR ANY INACCURACIES THAT MAY ARISE.
If you find any errors in this publication or would like to make suggestions for improvement,
please follow the procedure agreed upon between you and your maintainer for reporting faults.
Please quote the following information:
• Documentation Part Number: 8350-383-113-BA
• Issue Number: Draft 1A, September 1998.
• Product Part Number: 8350-R01-UNV3TX
• Software Revision: ??.
The contents of this work are proprietary and confidential and neither the whole nor any part
thereof may be used, copied or reproduced in any form or disclosed to any third party without
the prior permission of Mitel Telecom Limited. Inclusion of the copyright notice does not
imply publication.
MITEL, and SMarT-1 are trademarks of MITEL TELECOM LIMITED.
Printed in the U.K. by: Published in the U.S.A. by:
MITEL TELECOM LIMITED MITEL ENTERPRISES
MITEL BUSINESS PARK 120 CHIMNEY POINT DRIVE
PORTSKEWETT OGDENSBURG, NEW YORK 13669
MONMOUTHSHIRE NP6 4YR TELEPHONE: [phone]
TELEPHONE: [phone]
CUSTOMER SUPPORT: 01291 436562
Copyright © MITEL TELECOM LIMITED 1998.

Table of Contents
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SAFETY INFORMATION ................................................................................................8
Warning .....................................................................................................................8
Power Supply ............................................................................................................8
Safety Status of Ports ................................................................................................9
Connectivity ..............................................................................................................9
Ringer Equivalents Number (REN) ..........................................................................9
Regulatory Label .....................................................................................................10
STATUTORY INFORMATION .....................................................................................12
CHAPTER 1 ......................................................................................................................14
EuroRoute Installation
General ....................................................................................................................14
Power LED Indications ...........................................................................................14
Line/Trunk LED Indications ...................................................................................14
Standard Installations ..............................................................................................15
Programming Devices .............................................................................................16
Cost Centre Code Verification ................................................................................16
Chaining ..................................................................................................................16
CHAPTER 2 ......................................................................................................................18
System Requirements
Environmental Requirements ..................................................................................18
CHAPTER 3 ......................................................................................................................20
Basic Hardware Installation
Mechanical Description ...........................................................................................20
Electrical Description ..............................................................................................20
EuroRoute Flush Mount ..........................................................................................21
Optional EuroRoute Right Angle Wall Mounting (part number 8350-018) ...........22
Telephone Connections ...........................................................................................24
Line Polarity ............................................................................................................25
Powering Up ............................................................................................................25
Power Failure ..........................................................................................................26
Spare Parts ...............................................................................................................26
CHAPTER 4 ......................................................................................................................28
Initialisation
Initialisation .............................................................................................................28
CHAPTER 5 ......................................................................................................................30
Security Access Registers
General ....................................................................................................................30
Auto-answer Security Code ....................................................................................30
Remote Access Code ...............................................................................................30
Program Mode Exit .................................................................................................31
604 - Remote Access Security Code .......................................................................31
Programming Security Code Defaults .....................................................................31

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CHAPTER 6 ......................................................................................................................32
General Notes On Programming
Programming With an MF4 Telephone ..................................................................32
Acknowledgment Tones ..........................................................................................32
Terminating a Variable Length Entry .....................................................................33
Terminating Variable Length Entries with time-out ...............................................33
Programming With a Terminal ...............................................................................33
Legal and Illegal/Invalid Entries .............................................................................33
Special Function Commands ...................................................................................34
Data Verification (902) ...........................................................................................35
Conditions ..........................................................................................................35
Procedure ............................................................................................................35
Exiting Data Verification ...................................................................................36
Example For Data Verification of Register S00 ................................................36
Power-On Counter ...................................................................................................36
Display Route and Line Peg Counter Data (967) ....................................................37
Route Peg Counter .............................................................................................37
Line Peg Counter ................................................................................................37
Reset Peg Counter (942 969) ..................................................................................38
Cloning (942 906) ...................................................................................................38
General ...............................................................................................................38
Conditions ..........................................................................................................38
Steps for Cloning ................................................................................................39
Procedure ............................................................................................................39
Tandem Mode (942 908) .........................................................................................40
General ...............................................................................................................40
To Initiate A Local Tandem Mode .....................................................................41
Modem Programming Access .................................................................................41
Programming Via Modem Chain Programming .....................................................41
Backspace During Terminal Programming .............................................................42
Initialise Lockout (942 968 n) .................................................................................43
Emergency Numbers ...............................................................................................43
Display Serial Number (970) ..................................................................................43
CHAPTER 7 ......................................................................................................................46
System Wide Data
General ....................................................................................................................46
000 - Serial Port Baud Rate .....................................................................................46
001 - EuroRoute Call Information Logging Format ...............................................46
002 - Trunks to Be Monitored for CIL ....................................................................46
003 - CIL Record of Incoming Calls .......................................................................47
004 - Routes to Be Monitored for CIL ....................................................................47
005 - Called Party Programming .............................................................................47
011 - Carrier Presentation Time for Modem ...........................................................47
012 - V.25 Auto-answer Tone .................................................................................48
020 - EuroRoute Active ...........................................................................................48
021 - Absorb/Ignore Number 121 ...........................................................................48
022 - Action on Number 121 Absorb ......................................................................48
025 - Inter-ring Timing ...........................................................................................49

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CHAPTER 8 ......................................................................................................................50
Line and Trunk Options
General ....................................................................................................................50
S00 - Type of Exchange Line ..................................................................................50
S01 - Drop and Reseize Feature Enable/Disable ....................................................50
S02 - Rotary Interdigit Pause ..................................................................................51
S03 - MF4 Tone Duration .......................................................................................51
S04 - MF4 Break Duration ......................................................................................51
S05 - On-Hook Timer .............................................................................................52
S06 - Off-Hook Timer .............................................................................................52
S07 - Off-Hook Digit Refusal Timer ......................................................................53
S08 - Returned Dial Tone Source ...........................................................................53
S09 - Off-Hook Tone ..............................................................................................53
S10 - Operation at Off-hook ....................................................................................54
S11 - Switch Hook Flash Time ...............................................................................54
S12 - Time Between Release of Exchange Line and Next Attempt to Connect .....54
S13 - Remote Programming MF4 Send Rate ..........................................................55
S15 - Digit Recognition on Outgoing Calls ............................................................55
S16 - Digit Recognition on Incoming Calls ............................................................55
S18 - Incoming Call Detection ................................................................................56
S21 - Interdigit Timer for 100 (Operator) Calls ......................................................56
S22 - Interdigit Timer for 0+ (National) Calls ........................................................57
S23 - Interdigit Timer for 00+ (International) Calls ...............................................57
S24 - Interdigit Timer for the Destination Number .................................................58
S25 - Interdigit Timer for Cost Centre Code Digits ................................................58
S26 - Interdigit Timer for Buffer C .........................................................................59
S27 - Default Route .................................................................................................59
S28 - Route to use for Operator (100-) Calls ..........................................................59
S30 - PABX (Centrex) Enable/Disable ...................................................................60
S31 - PABX (Centrex) Access Digit .......................................................................60
S33 - Time to Auto-Answer ....................................................................................61
S34 - Auto-Answer Wait for Security Code Timer .................................................61
S35 - Auto-Answer Incorrect/Failed Security Code Trunk Lockout Timer ...........62
CHAPTER 9 ......................................................................................................................64
Access Control Sequences (ACS)
General ....................................................................................................................64
Route Strings ...........................................................................................................64
Access Control Sequences (6R5) ............................................................................65
Access Control Sequences (6R5) Continued ..........................................................66
A, B, C, and D Dial Tone Detection Parameters .....................................................67
A and B Dial Tone Detection Parameters ..........................................................67
C and D Dial Tone Detection Parameters ..........................................................67
Format Example .................................................................................................68
Example ..............................................................................................................68
Programmable Tone Detector .................................................................................68
Example ..............................................................................................................68
6R0 - Name of Route ..............................................................................................69
6R1 - Access Number for Telephone Network .......................................................69
6R2 - Authorisation Number or STD Code ............................................................69

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6R3 - General Use Code or Spare Storage Number ................................................69
6R4 - Centrex/PABX Number ................................................................................70
Access Control Sequence (ACS) Default Data .......................................................70
ACS 615 .............................................................................................................70
ACS 645 .............................................................................................................70
ACS 625, 635 and 655 through 685 ...................................................................70
R40/R70 Line Reverse Cancels Interdigit Timing ..................................................71
R41/R71 - Line Reverse Re-starts Call Timer in CIL .............................................71
R44/R74 - Action Due to Call Failure ....................................................................72
6STN Trunk String Registers ..................................................................................72
Trunk String Register ACS Token .....................................................................73
Example ..............................................................................................................73
CHAPTER 10 ....................................................................................................................74
Callback
Callback ...................................................................................................................74
Example ...................................................................................................................74
Callback Disconnect Sequence ...............................................................................75
Example ..............................................................................................................75
CHAPTER 11 ....................................................................................................................76
Search Tables
Search Tables ..........................................................................................................76
Format Example of a Search Table Entry ...............................................................76
Digits In a Table ......................................................................................................77
Primary and Secondary Search Tables ....................................................................77
Action Codes for Primary Destination Number Search Tables (Buffer A) ............78
Action Codes for Secondary Search Table #1 (Buffer B) .......................................79
Action Codes for Secondary Search Table #2 (Buffer C) .......................................80
Search Tables Default Data .....................................................................................81
Search Tables 802 ..............................................................................................81
Search Tables 803 ..............................................................................................81
Search Tables 804 ..............................................................................................82
Search Tables 805 ..............................................................................................82
Search Tables 808 ..............................................................................................82
Search Tables 811 ..............................................................................................82
CHAPTER 12 ....................................................................................................................84
Common Option Data
602 - Machine Identifier ..........................................................................................84
603 - Hook Flash Tone Detector .............................................................................84
605 - Network Carrier Authorisation Code .............................................................84
606 - Spare Register ................................................................................................85
607 - Spare Register ................................................................................................85
608 - Spare Register ................................................................................................85
609 - Spare Register ................................................................................................85

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CHAPTER 13 ....................................................................................................................86
Call Home
General ....................................................................................................................86
016 - Call Home Line to Use ..................................................................................86
017 - Call Home Route to Use ................................................................................86
018 - Call Home Delay before Wait for Access ......................................................87
019 - Call Home Wait for Carrier ...........................................................................87
600 - Call Home Number ........................................................................................87
601 - Call Home Time and Day ..............................................................................88
CHAPTER 14 ....................................................................................................................90
Cost Centre Code Options
General ....................................................................................................................90
R42/R72 - Cost Centre Code Tones ........................................................................90
R43/R73 - Cost Centre Codes Enabled/Disabled ....................................................91
R47/R77 - Action on Result of No Cost Centre Code Entered ...............................91
Cost Centre Code Table Description .......................................................................92
Cost Centre Code Table Outline .............................................................................92
ACS Cost Centre Code Table Tokens .....................................................................93
Sample Program using Cost Centre Codes .............................................................93
Fixed Cost Centre Codes Per Line .....................................................................93
Forced Cost Centre Codes Not Verified ............................................................94
Forced Cost Centre Codes Verified ...................................................................94
CHAPTER 15 ....................................................................................................................96
Chaining
Introduction .............................................................................................................96
013 - Dialer Identification Number .........................................................................96
014 - Master Dialer Identification Number .............................................................96
Commands for Chain Programming .......................................................................97
Setting up a Chain ...................................................................................................97
Example ...................................................................................................................98
Dialer # 1 ............................................................................................................98
Dialer # 2 ............................................................................................................98
Dialer # 3 ............................................................................................................98
Installation of a Recording Device ........................................................................100
Call Information Logging and Chaining ...............................................................101
Polling Between Dialers ...................................................................................101
Example of CIL Record ...................................................................................103
RS-232 Serial Pin-out of Dialer .......................................................................103
Optional Printer Cable Pin-out .........................................................................104
Programming Via Modem Chain Programming ...................................................104
Modem Chain Programming .................................................................................104
Using the Power-On Counter while in Modem Chain Programming ...................104
Example ............................................................................................................104
Using Peg and Line Counters While in Modem Chain Programming ..................104
Example ............................................................................................................105
Clearing Peg and Line Counters while in Chain Programming Mode ..................106

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CHAPTER 16 ..................................................................................................................108
Abbreviated Dialling Programming
Setting up an Abbreviated Dialling Number - Method 1 ......................................108
To program Abbreviated Dialling .........................................................................109
Abbreviated Dialling Programming Example 1 ....................................................109
Setting up an Abbreviated Dialling Number - Method 2 ......................................110
To use an Abbreviated Dialling Number from an MF4 Telephone ......................110
To Change the Abbreviated Dialling to be accessed from a Rotary Telephone ...110
To use the New Number from a Rotary Dial Phone .............................................110
To Delete the Old Abbreviated Dialling Access Code .........................................110
APPENDIX 1 ...................................................................................................................112
Call Logger Formats
General ..................................................................................................................112
Call Log Formats ...................................................................................................112
Controller Format ..................................................................................................112
Example ............................................................................................................112
Mitel Format ..........................................................................................................113
Example ............................................................................................................113
SMarT Format .......................................................................................................113
Example ............................................................................................................114
Controller Logger Format .....................................................................................114
Example ............................................................................................................114
APPENDIX 2 ...................................................................................................................116
Other Information
Legal EuroRoute Inputs ........................................................................................116
Programming A, B, C, D, E, F With An MF4 Device ..........................................116
Fourth Column Digits From a Terminal ...............................................................117
Fourth Column Digits From a Rotary Phone ........................................................117
Hex Codes .............................................................................................................118
APPENDIX 3 ...................................................................................................................120
Default data
APPENDIX 4 ...................................................................................................................124
Abbreviations and Glossary of Terms
APPENDIX 5 ...................................................................................................................126
Hardware Specifications

Safety Information
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Draft 1A, September 1998 8
SAFETY INFORMATION
The exclamation point within an equilateral triangle is intended to alert
the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the product.
Warning
Failure to follow all instructions may result in improper equipment operation and/or the risk of
electrical shock.
All installation personnel should consult the following information before attempting to install
this product.
1. This product is to be installed and serviced by qualified personnel.
2. Read all instructions before attempting to install or use this product.
3. Install and configure this product with only the assemblies specified in this guide.
4. Grounding continuity is vital for the safe operation of telecommunications equipment.
Ensure that the grounding conductor is installed before connecting telecommunications
cabling to any system.
5. Never install telephone wiring during a lightning storm.
6. Never touch telephone wires or terminals unless the telephone line has been disconnected
at the network interface.
7. Use caution when installing or modifying the telephone lines.
8. The AC power socket/outlet should be installed near the equipment and should be easily
accessible.
9. The equipment has been approved to commission decision CTR 21 for pan_European
single terminal connection to the Public Switched Telephone Network (PSTN). However,
due to differences between the individual PSTNs provided in different countries, the
approval does not, of itself, give an unconditional assurance of successful operation on
every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.
Safety
Power Supply
The EuroRoute operates from a nominal 230 VAC supply. The Power Supply Unit (PSU) used
with this apparatus must be fully compliant with the EEC Low Voltage Directive (73/23/EEC).

Safety Information
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9Draft 1A, September 1998
Safety Status of Ports
PSU SELV †
Serial Port SELV †
NTP Ports TNV †
† SELV and TNV are defined in EN 60950: 1992
Connectivity
The EuroRoute is associated with a separate connection box permanently wired between the
Test Jack Frame and the Network Terminating Test Point. The connection box uses a
dipswitch to disconnect the Dialer for maintenance purposes.
This product should work in a satisfactory manner when used in the countries listed in
European Telecommunications Standard Institute (ETSI) Guide EG 201 121 and specified
below:
• Germany,
• Greece,
• Portugal,
• Spain and
• Switzerland.
Ringer Equivalents Number (REN)
The sum of the Ring Equivalents Number (REN) connected to a direct Exchange line must not
exceed 4. One or more devices may not function correctly if this limit is exceeded.
The REN value of the EuroRoute is 0.3. Connecting the EuroRoute to a line will not affect the
ability of your telephones to ring.
It can be assumed that a standard telephone has a REN of 1 unless otherwise stated. No other
apparatus must be connected in parallel with the EuroRoute.

Safety Information
8350-383-113-BA
Draft 1A, September 1998 10
Regulatory Label
The regulatory label shown below is located on the back of the EuroRoute in the lower left
hand corner. This label contains the regulatory approval number, part number, serial number,
revision levels and the necessary approval marks required for use in the United Kingdom.
There is a Warranty Seal located at the bottom of this label, as shown in the diagram. If this
seal is broken for any reason, the Warranty will be voided. Please contact your local distributor
for warranty information.
RA 11
F02
Hardware Revision
Level
Software Revision
Level

Safety Information
8350-383-113-BA
11 Draft 1A, September 1998

Statutory Information
8350-383-113-BA
Draft 1A, September 1998 12
STATUTORY INFORMATION
Approval Details
The EuroRoute is suitable for connection to a Public Switched Telephone Network (Exchange
line) which supports Loop Disconnect (LD) and Multi-Frequency (MF) Signalling.
This apparatus has been approved for the following facilities:
• Loop Start
• Series Connection
• Call Barring.
Any other usage will invalidate the approval of the apparatus if, as a result, it ceases to comply
with the standard against which approval has been granted.
This apparatus is not suitable for:
• Use as an extension to a payphone
• Use on a shared line
• Use on a 1 + 1 carrier.
Difficulties may occasionally be experienced when making calls from other apparatus
connected to the exchange line via this series apparatus. Such difficulties may include:
• Difficulty in making calls, or
• Problems in telephone conversation being experienced by both parties to the call.
While operation may be possible initially, subsequent changes to or modernisation of the
network may result in the apparatus being connected to a network service with which it was
not designed to be compatible. Failure of the apparatus to work under these circumstances may
not be the responsibility of the network operator. If such difficulties are experienced, please
contact the supplier or maintainer of this apparatus, not the network operator.
The total voltage drop introduced by this apparatus shall be less than or equal to 1.5 VDC for
loop currents of less than or equal to 60 mA.
This EuroRoute device is intended to be used in a Commercial/Light industrial environment.
This product also complies with 73/23/EEC Low Voltage Directive.
Caution: The EuroRoute must not be connected in parallel with any other apparatus. Doing so
invalidates the approvals of which it has been granted.
When using the Callback feature, this product must be connected between a telephone and an
Exchange line. This feature may not be used when the Dialer is installed in conjunction with a
PABX system.

Statutory Information
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13 Draft 1A, September 1998
Responsibility to Maintenance Engineers
When installation and commissioning are complete, notify the approved maintainer that you
have finished and that responsibility for the system passes to them. Advise them of the security
codes that have been set. Normally, the Abbreviated Dialling security code will not change.
Ensure that the customer’s staff are aware of the appropriate codes.

EuroRoute Installation
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Draft 1A, September 1998 14
CHAPTER 1
1. EuroRoute Installation
1. 1. General
The Dialer is a simple, compact and versatile telephone controller providing the following
features:
• Versatile programming
• Four line capacity
• Three-digit abbreviated dialling
• Remote maintenance and programming
• Compatible with rotary or MF4 telephones and telephone offices
• EEPROM back-up of Dialer’s program
• Separate programming access for customer updating and maintaining of abbreviated dialling numbers
• Progress tones for call and route progress are programmable on a route by route basis
• Usable with Centrex (PABX) lines
• 300bps modem for remote programming
• Trunk and power status LEDs.
1. 2. Power LED Indications
The Power LED will indicate the following conditions:
1. 3. Line/Trunk LED Indications
The Line/Trunk Status LED will indicate the following conditions:
Power LED Status Definition
Off Power Off
On Steady Power On, System OK
On 1 second, Off 1 second Power On, Checksum Error(s) present
"Fluttering" (On and Off rapidly) Power On, Writing to EEPROM
Line/Trunk LED Status Definition
Off Idle, No Call in Progress
On Steady Cut Through, Talking
On 2 Seconds, Off 1 Second Split, Screening Number Dialled
On 1/2 Second, Off 1/2 Second Incoming Ringing
POWER LED TRUNK LEDs

EuroRoute Installation
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15 Draft 1A, September 1998
1. 4. Standard Installations
The Dialer can be installed and programmed by either an MF4 device, modem, or a terminal
and is typically installed as a serial device between a Public Switched Telephone Network
(Exchange line) trunk and the user’s telephone equipment (Figure 1.1).
Figure 1.1 Dialer Installed between a Telephone and Exchange Line
The Dialer can also be installed as a serial device between the user’s telephone equipment
(PABX/key system) and the exchange line trunk (Figure 1.2).
Figure 1.2 Dialer between a PABX and Exchange Line
The Dialer can also be installed as a serial device between the user’s telephone and the user’s
PABX/key system (Figure 1.3).
Figure 1.3 Dialer between a Telephone and a PABX

EuroRoute Installation
8350-383-113-BA
Draft 1A, September 1998 16
The Dialer provides easy access (regular dialling patterns) to the local telephone office and to
Long Distance Carriers. The purpose of the Dialer is to set up a call similar to the normal
dialled call. The Dialer can add the Carrier access number and the Personal Identification
Number (PIN) as required for call completion. You can program the Dialer to access a number
based on regular dialling patterns or use abbreviated dialling for rapid access. You can also
program the unit to route or restrict calls based on digits dialled by the user.
In addition, the Dialer allows you to tailor its telephone line parameters for both the
subscriber’s telephone equipment and the exchange line. This versatility allows you to satisfy
most situations or user requirements.
1. 5. Programming Devices
The EuroRoute Dialer may be programmed from any of the following devices:
• MF4 Telephone
• modem
• terminal or a computer using communications software to simulate a terminal.
1. 6. Cost Centre Code Verification
The Dialer can be programmed to request a Cost Centre Code before allowing a call (refer to
Chapter 14 on page 90). The Cost Centre Codes can be assigned to each individual person in
an office, using the telephone lines connected to the Dialer. The codes can vary in type,
according to the route parameters programmed by the maintainer.
In addition, the Cost Centre Codes can appear on Call Information Log (CIL) data that is
output from the Dialer through its serial port. These records can be used for billing
information, call cost analysis or traffic patterns.
1. 7. Chaining
This feature allows multiple Dialers to be “chained” through their serial port via cabling. This
feature provides two distinct functions:
• The units which are chained together via their serial ports may be addressed remotely or
locally with MF4 instruments which can access any Dialer in a chain, through any line. The
units can also be accessed remotely with a modem. Any combination of units within the
chain may be programmed with MF4 signals. Recommended methods of access are by
using an MF4 instrument or a “Tandem” access from a remote location.
• A serial printing device can be connected in series with the chain by means of an optional
cable, ordered separately. This connection provides a means by which the collection of call
records from chained units can be output to one serial printing device without the need for
a data concentrator or multiplexer. The call detail records of the chained units are output
one at a time to the serial device. Programming from this device through the optional
printer chaining cable is not supported. For further information, refer to Chapter 15 on
page 96.
Contact your local authorised Mitel Distributor for chaining cables or optional printer cables.

EuroRoute Installation
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17 Draft 1A, September 1998

System Requirements
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Draft 1A, September 1998 18
CHAPTER 2
2. System Requirements
2. 1. Environmental Requirements
The EuroRoute has been designed to be installed in an office environment with the following
limits:
• temperature within the range of 0ºC to 40ºC
• relative humidity within the range of 10% to 85%
• altitude within the range of 0 to 4000 metres.
The EuroRoute is resistant to electromagnetic interference expected in ordinary conditions and
does not emit electromagnetic radiation likely to affect users.
The EuroRoute must be mounted in a location that is:
• dry and clean
• well ventilated
• easily accessible
• well lit (for the convenience of maintenance personnel).
The EuroRoute must not be located:
• near sprinkler systems, sweating pipes or vents
• in an area where corrosive fumes or exhaust from machinery are present
• near a photocopying machine (a minimum clearance of three metres (10 feet) is required).
The room should be ventilated by a fan if the machine does not have a filtering system.
• on the same main circuit as the photocopying machine.

System Requirements
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19 Draft 1A, September 1998