Mitel MiVoice Business EX Controller User manual

Mitel MiVoice Business and MX-ONE
EX CONTROLLER
Installation Guide

ii
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© Copyright 2019, Media5 Corporation
© Copyright 2019, Mitel Networks Corporation
All rights reserved
EX Controller - Installation Guide
February 2019

EX Controller Installation Guide
1
CHAPTER 1:
SAFETY RECOMMENDATIONS
Safety recommendations and Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 2:
REQUIREMENTS
Location requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Wiring Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
EX Controller Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 3:
GETTING STARTED
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Package Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Cleaning Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Mounting Tools and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Connectors and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Slot Order (Important) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Sample EX Slot Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Connectors and Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Endpoint Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
CHAPTER 4:
INSTALLATION
Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Table of Contents
2
Before You BEGIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing the Unit on a Flat Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Before you start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Information to Know Before You BEGIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing, Removing, OR Replacing a Telephony Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Important . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting the Telephony Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
SOFTWARE INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
MiVoice Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
MX-ONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 5:
COMPLIANCE
Standards Compliance and Disclaimers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Supported Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Federal Communications Commission (FCC) Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Innovation, Science and Economic Development Canada (ISED) Disclaimer . . . . . . . . . . . . . 30
CE Marking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
RoHS China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Other Disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
FXO Card Standards of Compliance and Disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
FXO Card – Supported Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
FXO Card – Federal Communications Commission (FCC) Disclaimer . . . . . . . . . . . . . . . . 32
FXO Card – Innovation, Science and Economic Development Canada (ISED) Disclaimer . 33
PRI/T1/E1/J1 Card – Standards Compliance and Disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . 33
Product Disposal Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

EX Controller Installation Guide
3

Chapter 1
SAFETY RECOMMENDATIONS

2
EX Controller Installation Guide
SAFETY RECOMMENDATIONS AND
INFORMATION
See the EX Controller and GX Gateway Safety Instructions document on
EDocs.

Chapter 2
REQUIREMENTS

4
EX Controller Installation Guide
LOCATION REQUIREMENTS
To avoid premature aging of the controller; ensure user security; and
facilitate access, upgrades, and maintenance, the following guidelines must
be followed:
• Install the controller:
- On a standard 48.26 cm (19 in.) equipment rack
- On a flat surface (such as a desk or a table)
• Install the controller in a well-ventilated location where it will not be
exposed to high temperatures or humidity.
- Storage temperature: -20ºC to +70ºC
- Operating temperature: 0ºC to +40ºC
- Humidity lower than 85% and non-condensing
• Do not install the controller in a location exposed to direct sunlight or
near stoves or radiators. Excessive heat could damage the internal
components.
• Controller should be positioned to be accessible for future upgrade,
maintenance and troubleshooting and where cables can be easily
connected.
• Maintain a minimum of 25 mm (1 in.) clearance in front, in the back, on
top, under, and on the sides of the controller.
• Keep airflow around and through the vents of the controller clear of any
obstruction.
• Do not put books or paper on the controller.

5
Requirements
WIRING GUIDELINES
These guidelines apply for any cable, supplied or not, used with an EX
controller.
• Always use straight through cables.
• Cables must not pull or create a lateral stress on the connectors; that
is, they must be long enough.
• Cables must be installed in such a way not to present a trip hazard to
personnel working in the vicinity of the equipment.
• Keep cables away from:
- Sources of electrical noise such as radios, transmitters, and
broadband amplifiers
- Power lines
- Fluorescent lighting fixtures
- Liquids or moisture
- Heat sources

6
EX Controller Installation Guide
EX CONTROLLER CHARACTERISTICS
PARAMETER DESCRIPTION
Dimensions Height: 4.4 cm (1.75 in.)
Width: 48.3 cm (19 in.)
Depth: 36.5 cm (14.4 in.)
Weight Weight 4.8 kg (10.6lb)
Power consumption 100 VAC - 240 VAC, 50 Hz/60 Hz
2 A input current
150 W power consumption

Chapter 3
GETTING STARTED

8
EX Controller Installation Guide
INSTALLATION CHECKLIST
TASK VERIFIED BY DATE
Network information available and recorded in site log.
Location requirements verified.
Site power Voltage
Installation site pre-power check completed.
Mounting tools and equipment available.
Additional equipment available.
EX Controller received.
Quick start guide received.
Regulatory compliance and safety information received.
Warranty card received.
Software version verified.
Rack, desktop mounting of chassis completed.
Initial electrical connections established.
Cable length limits verified.
Initial configuration performed.
Initial operation verified.

9
Getting Started
PACKAGE CHECKLIST
1The EX Controller is available in the following models:
TASK VERIFIED BY DATE
1 EX Controller1.
1 or 21 Power cord with the proper model for the country.
1 Bumpon kit for desktop use.
1 printed Getting Started Guide.
TASK VERIFIED BY DATE
1 black RJ-48 cable for each PRI port.
1 grey Ethernet RJ-45 cable.
MODEL PART NUMBER DESCRIPTION
50008229 EX Controller with 4GB RAM, 60GB storage, and
single Power Supply Unit (PSU).
50008230 EX Controller with 8GB RAM,120GB storage, and
Dual PSU; Primary and Secondary. When the
power supply to the primary power supply unit is
discontinued, the unit automatically switches to the
power supply from the secondary power supply
unit.
1.

10
EX Controller Installation Guide
CLEANING INSTRUCTIONS
To clean an EX Controller, wipe with a soft dry cloth.
For resistant markings, wet a cloth with a mild detergent, wring well and
then wipe off. Use a dry cloth to dry the surface.
CAUTION: Do not use volatile liquids such as benzine and
thinner as they can damage the unit's casing.

11
Getting Started
MOUNTING TOOLS AND EQUIPMENT
TOOLS
• Screwdriver as required for attaching brackets to rack
• ESD wrist strap
• Earth ground cable
EQUIPMENT
• RJ-45 cables for the WAN and LAN connections
• RJ-11 cable for telephony connections
WARNING:The earth ground cable should be the same size
(18 AWG minimum) as the earth cable of the provided power
cord. Otherwise, make sure the earth ground cable meets the
standards and requirements of your local electrical code. The
type of the cable is likely to have VW-1 or RT1 markings on
the cable.

12
EX Controller Installation Guide
CONNECTORS AND INDICATORS
SLOTS
The following graphic indicates the slots on the EX controller:
SLOT ORDER (IMPORTANT)
The order and location the cards are installed is crucial to the controller to
work properly. The numbers in the following graphic indicate the slots and
order in which they must be installed.
• Slot order is indicated on the front of the controller (left bottom corner)
• Always start from slot 1
• No empty slots must be left empty between two cards
Controller with PRI and Analog Ports
• All PRI cards must be installed first, starting from slot 1
• DSP card must be installed in the next available slot
• Analog cards are installed last
Controller with analog ports only (no PRI ports)
• DSP card must be installed in slot 1
• Analog cards are installed last
Note: The EX Controller is highly customizable in the sense that it may have
one or several types of ports, or none. Therefore the following image may
not exactly represent your EX Controller.

13
Getting Started
SAMPLE EX SLOT CONFIGURATION
LEDS
SLOT # CARDS
1 PRI
2 PRI
3 DSP
4 FXS or FXO
5 FXS or FXO
6 FXS or FXO
7 FXS or FXO
8 FXS or FXO
# LED BEHAVIOUR CONDITION
1 Unit with Power 1
connector only
Green, blinking, 1
cycle per second,
50% duty
Unit is being
restarted
Green, steady ON Unit is restarted
OFF No current or failing
power supply
Green, rapidly
blinking
No WAN connectivity

14
EX Controller Installation Guide
1 and 2 Unit with Power 1
and Power 2
connectors
Green, blinking, 1
cycle per second,
50% duty
Unit is being
restarted
Green, steady ON Unit is restarted
One LED Red,
steady ON
No current or failing
power supply on the
Power connector
Both LEDs OFF No current or failing
power supply on both
Power connectors
Green, rapidly
blinking
No WAN connectivity
3 Ready Green, steady ON All lines are enabled
(operational state)
Green, steady OFF All lines are disabled
(operational state)
Blinking 1 cycle per 4
seconds, 75% duty
At least one line is
enabled and at least
one line is disabled
(operational state)
4 In-Use OFF Lines idled and
unlocked
Yellow, steady ON Lines in use and
unlocked
Yellow, blinking
yellow, 1 cycle per
second, 50% duty
Locked
5 Link Green, steady ON Indicates that the PRI
port is well connected
OFF Indicates that the PRI
port is not connected
# LED BEHAVIOUR CONDITION