Mitel MiVoice Business EX Controller Instruction Manual

MiVoice Business
EX Controller Installation and Administration
Guide
Release 9.1
March 2021

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© Copyright 2021, Mitel Networks Corporation
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Contents
1 About this Guide.................................................................... 5
2 About EX Controller...............................................................7
2.1 Overview............................................................................................................ 7
2.2 EX Controller Architecture................................................................................. 7
2.3 User Interfaces.................................................................................................. 9
2.4 Supported Hardware Configuration................................................................. 13
2.4.1 Sample Configuration............................................................................. 13
2.4.2 Optional Accessory................................................................................. 14
2.5 Models and Part Numbers...............................................................................14
2.6 Specifications................................................................................................... 15
2.6.1 Operating Environment........................................................................... 15
2.6.2 Storage Temperature.............................................................................. 15
2.6.3 Dimensions and Weight..........................................................................15
2.6.4 Connection Interfaces and LEDs............................................................15
2.6.5 Power and Grounding.............................................................................18
2.6.6 Slots Order..............................................................................................18
2.7 Hardware Interface Comparison of EX with other 3300 ICP Controllers......... 19
3 Hardware Installation........................................................... 21
3.1 Overview.......................................................................................................... 21
3.2 Package Checklist........................................................................................... 22
3.3 Requirements...................................................................................................22
3.3.1 Location...................................................................................................22
3.3.2 Wiring...................................................................................................... 22
3.3.3 Tools and Equipment.............................................................................. 23
3.4 Installation Checklist........................................................................................ 23
3.5 Cleaning Instructions....................................................................................... 24
3.6 Installing the EX Controller..............................................................................24
3.7 Installing Telephony Cards.............................................................................. 25
3.8 Cabling............................................................................................................. 27
4 Software Installation............................................................ 27
4.1 Overview.......................................................................................................... 27
4.1.1 PC Requirements....................................................................................28

4.2 Prerequisites.................................................................................................... 28
4.3 Accessing the EX Controller Deployment Tool................................................28
4.4 Updating the EX Controller Deployment Tool..................................................30
4.5 Running the EX Controller Deployment Tool to Install the MiVoice Business
Virtual Machine.......................................................................................................31
4.6 Post-Installation Tasks..................................................................................... 39
4.6.1 Default Passwords.................................................................................. 39
4.6.2 Log into Server Manager........................................................................39
4.6.3 Licensing the MiVoice Business system.................................................40
4.6.4 Log into the MiVoice Business System Administration Tool................... 41
4.6.5 Log into the EX Controller Web GUI...................................................... 44
4.6.6 Program the MiVoice Business System..................................................46
4.6.7 Trunk Configuration................................................................................ 46
5 Maintenance.......................................................................... 49
5.1 Software Upgrade............................................................................................ 49
5.1.1 Prerequisite............................................................................................. 50
5.1.2 Procedure................................................................................................50
5.2 Backup and Restore........................................................................................ 52
5.2.1 Backup and Restore Using Server Manager..........................................52
5.2.2 Backup and Restore Using MiVoice Business System Administration
Tool................................................................................................................... 53
5.3 Field Replaceable Units...................................................................................53
5.3.1 Telephony Cards..................................................................................... 54
5.4 Change IP Address of the EX Controller Web GUI.........................................56
5.5 Configure the Server Using Server Console................................................... 58
6 Troubleshooting....................................................................66
6.1 System Software..............................................................................................66
6.2 Reset/Default Button........................................................................................73
6.2.1 Partial Reset........................................................................................... 73
6.2.2 Factory Reset..........................................................................................76
6.3 Reset the System Administration Tool Password............................................ 80
7 Appendix A: Assigning a Static IP Address to the EX
Controller Deployment Tool Manually................................... 80
8 Appendix B: Programming an R2 Trunk............................ 87

About this Guide
1 About this Guide
The EX Controller Installation and Administration Guide is intended for certified MiVoice
Business technicians who are installing, upgrading, maintaining, and troubleshooting the
Mitel® MiVoice Business software deployed on an EX Controller.
What’s new
Table 1: Issue 1.0
Feature/Enhancement Document Updates Location
individual trunk access is not s
upported as ISDN, T1, and FXO
trunks.
On the EX platform, individual trunk access
is not supported as ISDN, T1, and FXO tr
unks are not assigned trunk numbers when
programmed.
Trunk Configuration
Manually mount a software blade Added a procedure to manually mount a so
ftware blade iso file on Server Manager for
an upgrade.
Mount Software Blade on Server
Manager Manually
Programming an R2 Trunk on an
EX Controller Added an appendix to describe
the procedure for programming
an R2 Trunk on an EX
Controller.
Programming an R2 trunk
Resolve a mismatch in passwo
rds Added information on how
to resolve a mismatch in
passwords between the MiVoice
Business system and the EX
Controller.
Troubleshooting
Logs
Added more information
about the logs available for
troubleshooting EX issues.
Troubleshooting
Related Documents
Document Title Description Location
General Information Guide Provides an overview of the MiVo
ice Business system.
Document Center
Troubleshooting Guide Provides troubleshooting instruction
s related to MiVoice Business.
Document Center
5EX Controller Installation and Administration Guide

About this Guide
Document Title Description Location
MiVoice Business Migration Guide
lines
Provides guidelines for preparing an
d migrating your MiVoice Busines
s system to MiVoice Business Rel
ease 9.0 or later, or to another pla
tform.
Document Center
EX Controller and GX Gateway Saf
ety Instructions
Provides basic installation informat
ion, necessary for the proper and sa
fe functioning of this equipment.
Document Center
MiVoice Business Engineering Gui
delines
Provides guidelines for planning an
installation of a MiVoice Business C
ommunications Platform.
Document Center
MiVoice Business Security Guidel
ines
Provides guidelines for secure deplo
yment and secure operation of the
MiVoice Business (MiVoice Business
) system.
Document Center
Ethernet Twisted Pair Cabling Plant,
Power and Grounding Guidelines
Provides information about network
cabling and guidelines for twisted pa
ir cabling installation.
Document Center
Mitel IP Sets Engineering Guidelines Provides guidelines for individuals
who are planning for the installation
of Mitel IP phones.
Document Center
Network Engineering for IP Telep
hony
Provides guidelines that should be
considered prior to deploying IP pho
nes, such as network design, QoS
mechanisms and related protocols.
Document Center
Contacting Mitel Technical Support
Keep the following information handy when you contact the Mitel Technical Support:
•MiVoice Business software version installed or trying to install
•DGW firmware version
•EX Controller Deployment Tool version number or the exdeploy zip file (exdeploy-
x.x.x.x.zip) version number
•Product serial number
•Nature of the problem
•What you were doing with the application when the problem occurred
•Troubleshooting results
For information about contacting Mitel Technical Support:
1. Go to Mitel MiAccess, and in the left navigation pane, click InfoChannel.
2. In the Select Infochannel drop-down, click Mitel - Worldwide.
3. In the left navigation pane, click Services and Support > Support Services.
4. Under Support Services, click Technical Support.
EX Controller Installation and Administration Guide 6

About EX Controller
5. Under Technical Support, click Contacting Mitel Technical Support.
The Contacting Mitel Technical Support page is displayed that describes various ways
to contact Mitel Technical Support.
2 About EX Controller
2.1 Overview
The EX Controller is a hardware platform that supports the MiVoice Business call
processing software. The EX Controller supports up to 1400 IP users and provides
analog capabilities of up to 28 Foreign Exchange Subscriber (FXS) or Foreign Exchange
office (FXO) ports or 8 T1/E1 ports.
Important:
The architecture and deployment of the EX Controller is different from MiVoice
Business 3300 Integrated Communication Platform (ICP) controllers. Strictly
follow the deployment procedures provided in this document to avoid issues with
deployment.
2.2 EX Controller Architecture
The EX Controller is shipped from the factory with the Deployment Tool installed as a
virtual machine on a Kernel-based Virtual Machine (KVM) hypervisor.
The following is a graphical representation of the EX Controller (factory) architecture.
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About EX Controller
The Deployment Tool is a web-based application that is used for deploying the MiVoice
Business virtual machine on the EX Controller.
The following is a graphical representation of the EX Controller architecture after
deploying the MiVoice Business system software.
After the deployment, the controller shuts down the Deployment Tool virtual machine
and starts the MiVoice Business virtual machine. The MiVoice Business virtual machine
provides access to the MiVoice Business system software through a browser-based
interface called the MiVoice Business System Administration Tool. The System
Administration Tool is used for programing the MiVoice Business system. The SIP
EX Controller Installation and Administration Guide 8

About EX Controller
Gateway facilitates the communication between PRI/FXO/FXS cards and the MiVoice
Business system (call server). For more information about the MiVoice Business system,
see the General Information Guide.
2.3 User Interfaces
The EX Controller has the following user interfaces:
•Deployment Tool
•Server Manager
•MiVoice Business System Administration Tool
•Mitel Configuration Wizard (MiCW)
•EX Controller Web GUI
Deployment Tool
The Deployment Tool is a web-based application that is used for deploying the MiVoice
Business system software on the EX Controller. The Deployment Tool is available during
the deployment.
Figure 1: Deployment Tool Home Page
Server Manager
Server Manager is a web-based application that allows you to perform administrative
tasks on the MiVoice Business system. Sever Manager is available after the deployment.
9EX Controller Installation and Administration Guide

About EX Controller
Figure 2: Server Manager Home Page
MiVoice Business System Administration Tool
The MiVoice Business System Administration Tool is a web-based application that is
used for programming the MiVoice Business system (call programming). The MiVoice
Business System Administration Tool is available after the deployment.
EX Controller Installation and Administration Guide 10

About EX Controller
Figure 3: System Administration Tool Home Page
Mitel Integrated Configuration Wizard
The Mitel Integrated Configuration Wizard (MiCW) allows you to perform initial system
setup and user commissioning of a MiVoice Business platform. The MiCW is available
after the deployment.
11 EX Controller Installation and Administration Guide

About EX Controller
Figure 4: Mitel Integrated Configuration Wizard
EX Controller Web GUI
The EX Controller Web GUI is a web-based application that is typically used only for
troubleshooting purposes. The EX Controller Web GUI is available after the deployment.
Important:
Do NOT use this interface for programming trunks or the MiVoice Business system.
EX Controller Installation and Administration Guide 12

About EX Controller
Figure 5: EX Controller Web GUI Home Page
2.4 Supported Hardware Configuration
The EX Controller has eight slots for accommodating the following cards:
•1 port PRI (T1/E1) card
•1 DSP card (required one per chassis when using an FXS or FXO card)
•4 port FXS card
•4 port FXO card
2.4.1 Sample Configuration
A sample EX Controller configuration has:
•2 PRI cards
•1 DSP card
•4 FXS cards (providing 16 FXS ports)
•1 FXO card (providing 4 FXO trunks)
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About EX Controller
2.4.2 Optional Accessory
A Linux-compatible USB audio is required to support an external Music on Hold source.
Mitel recommends using Pluggable USB Audio Adapter. The USB audio can be plugged
into, USB1 or USB2 port of the EX Controller.
2.5 Models and Part Numbers
The following table describes the supported EX Controller models and their part
numbers.
Part Number Model
50008229 EX Controller with 4 GB RAM and 60 GB storage
50008230 EX Controller with 8 GB RAM, 120 GB storage, and Dual PSU
The following table describes the supported telephony cards for an EX Controller.
Part Number Telephony Card
50008234 DSP card
50008233 one Port PRI card
50008231 Four Port FXS card, loop limit of 450 m
50008232 Four Port FXO card
Note:
The following requirements apply only to Australia:
•FXS wiring cannot be bundled with any network cabling. FXS port wiring must be
routed in separate cables away from any network cables.
•The FXO interface is voice only, and does not support FAX or modem.
•The FXS and the FXS-LP (available in Q1 2021) interfaces are installed on-
premise only.
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About EX Controller
2.6 Specifications
2.6.1 Operating Environment
•Operating temperature range 0 °C (0 ° F) to +40 °C (104 ° F)
•Humidity maximum 85% and non-condensing
2.6.2 Storage Temperature
-20 °C (-4 °F) to +70 °C (158 °F)
2.6.3 Dimensions and Weight
PARAMETER DESCRIPTION
Dimensions
Height: 4.4 cm (1.75 in.)
Width: 48.3 cm (19 in.)
Depth: 36.5 cm (14.4 in.)
Weight Weight 4.8 kg (10.6 lb.)
2.6.4 Connection Interfaces and LEDs
Table 2: LEDs
# LED LED State Description
Green blinking
1 cycle per second,
50% duty
Unit is being restarted.
Green steady on Unit is restarted.
1 Unit with Power 1 conne
ctor only
off No current or failing power supply.
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About EX Controller
# LED LED State Description
Green blinking
1 cycle per second,
50% duty
Unit is being restarted.
Green steady on Unit is restarted.
one LED Red, steady on No current or failing power supply on the
power connector.
1 and 2 Unit with power 1 and po
wer 2 connectors
Both LEDs off No current or failing power supply on both
power connectors.
Green steady on All lines are enabled (operational state).
Green steady off All lines are disabled (operational state).
3 Ready
Green blinking
1 cycle per 4
seconds, 75% duty
At least one line is enabled and at least on
e line is disabled (operational state).
Off Lines are idled and unlocked.
Yellow steady on Lines are in use and unlocked.
5 In-Use
Yellow blinking
1 cycle per second,
50% duty
Locked
Green steady on Indicates that the PRI port is connected, an
d the link is up.
10 Link
Off Indicates that the PRI port is not connected
, and the link is down.
Amber steady ON Indicates that the PRI port is connected.10 In-Use
Off Indicates that the PRI port is not conne
cted.
Red, steady ON Indicates that the PRI port is not working p
roperly.
10 Error/Trouble
Off Indicates that the PRI port is working prope
rly.
Amber steady ON Indicates that the DSP card is ready to
send and receive calls.
11 Ready
Off Indicates that the DSP card is not conne
cted.
Green blinking, variable
rate
Connected with active network traffic.
Green steady on Connected with no network traffic.
13 ETH1 - Right LED (activi
ty)
Off Not connected
13 ETH1 -Left LED (speed) Off 10 Mbps
EX Controller Installation and Administration Guide 16

About EX Controller
# LED LED State Description
Green 100 Mbps
Yellow 1000 Mbps
Green blinking, variable
rate
Connected with active network traffic.
Green, steady on Connected with no active network traffic.
14 ETH2/3/4/5/ext -Right LED
(activity)
Off Not connected
Off 10 Mbps
Green 100 Mbps
14 ETH2/3/4/5/ext -Left LED
(speed)
Yellow 1000 Mbps
Table 3: Switch
# SWITCH DESCRIPTION
Pressing Duration Result LED Pattern
2 to 6 seconds Restarts the EX Cont
roller unit.
Power LED blinking.
All other LEDs are off.
7 to 11 seconds Initiates a Partial Rese
t of the EX Controller u
nit.
All LEDs blinking one
cycle per second, 50%
duty.
12 to 16 seconds Initiates a Factory
Reset of the EX Cont
roller unit.
All LEDs steady on.
4 Reset/Default
17 seconds or more No action taken. A u
seful option if you have
accidentally pushed
the button and do not
want any action to be
performed.
All LEDs will turn off a
fter blinking and turn s
teady on.
Table 4: Connectors and Cards
# Connectors/Cards Description
6 USB1 USB connector
7 USB2 USB connector
8 SYNC IN 8 KHz TDM synchronization pulse input
9 SYNC OUT 8 KHz TDM synchronization pulse output
10 PRI card with PRI port RJ48 connector for ISDN-PRI connectivity
11 DSP CARD No connector available.
12 FXS card with FXS ports RJ11 connectors for traditional analog line devices.
13 ETH1 A 10/100/1000 BaseT Ethernet RJ45 connector for
access to a WAN.
Typically, not used for the deployment.
17 EX Controller Installation and Administration Guide

About EX Controller
# Connectors/Cards Description
14 ETH2-ETH3-ETH4/EXT-ETH5/EXT 10/100/1000 BaseT Ethernet RJ45 connector for access
to a LAN. These ports are used by default for LAN c
onnections.
16 FXO card with FXO ports RJ11 connectors offering analog PSTN access.
2.6.5 Power and Grounding
Figure 6: Unit with Dual Power Supply
Redundant power supply unit has no power switch.
Table 5: Power and Grounding
# DESCRIPTION
1 Power 1 connector
2 Power 2 connector
3 Grounding screw
Figure 7: Unit with Single Power Supply
Table 6: Power and Grounding
# DESCRIPTION
1 Power 1 connector
2 Power switch
3 Grounding screw
2.6.6 Slots Order
Important:
The order and the slots in which you install the cards are crucial for the controller to
work properly. The numbers in the following graphic indicate the slots and the order
in which you must install the cards.
EX Controller Installation and Administration Guide 18

About EX Controller
•Slot numbers are displayed on the front, left-bottom corner of the controller.
•Cards must be installed from slot 1 sequentially, without leaving empty slots between
the cards.
•There must not be any empty slot between cards.
•Install all PRI card(s) first, sequentially starting from slot 1.
•If you have an FXO or FXS card to install, then install a DSP card.
•Install a DSP card in the first slot available after the PRI card(s) or in the next slot
available after the FXO or FXS card.
•If there is no PRI card, then install the DSP card in slot 1.
•Install FXO and FXS cards in the next available slots after the DSP card.
•If there are no PRI or DSP cards, then all the slots must remain empty.
2.7 Hardware Interface Comparison of EX with other 3300 ICP
Controllers
The following table provides a comparison of the Hardware interface specification for an
EX Controller and a 3300 ICP Controller:
Hardware Interface Specifica
tion
FXS Card on an EX Controller ONS card on a 3300 ICP C
ontroller
Loop feed type Constant current Constant current at 25 mA
Operating loop limit •For 4-FXS-LP:
Specification at 2000 m
loop length, with a total
DC loop impedance =
1200 Ω max (but need to
reduce to 3 REN)
•For non-LP 4- FXS:
Specification at
450 m loop length
(loop impedance not
specified)
1200 Ω for 2 REN, 900 Ω
for 3 REN
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About EX Controller
Hardware Interface Specifica
tion
FXS Card on an EX Controller ONS card on a 3300 ICP C
ontroller
DC leakage resistance
Not specified
10 kΩ
Ring load capability
4 REN
2 REN (equivalent to 3500
Ω in R + C combination
with C not exceeding 10
uF)
Ringing voltage open
circuit
45 Vrms 55 Vrms with 20 Vdc bias
(except 63 Vrms with 10
Vdc bias for China)
Ringing range
Not specified
Operating loop limit,
minimum 40 Vrms across 2
REN load
Ringing type
Balance with DC bias, balance wi
thout DC bias, unbalance; sinusoidal
or trapezoidal: Balance with DC bia
s, sinusoidal
Balanced ringing,
sinusoidal
Ringing frequency Programmable, but linked
to the configured Country.
Typically between 20 and
50 Hz
Fixed for specific country
Message-waiting voltage •For 4-FXS-LP: 115 Vdc
•For non-LP 4-FXS: 80
Vdc
Compatible with 90 V
nominal neon lamps, (strike
voltage < 110 V)
Message-waiting load
capability
Not specified
5000 Ω
Message-waiting cadence
Not specified
Fixed, nominally 500 ms
on, 1.5 s off
Battery reversal Yes, reversal is supported
when Idle or when
Established
Supported
EX Controller Installation and Administration Guide 20