Yeastar Technology MyPBX-SOHO User manual

SOHO
User Manual
Version 1.0.0.8
Yeastar Technology Co., Ltd

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Table of Contents
1. Introduction............................................................................................4
1.1 Features ............................................................................................4
1.2 Hardware Specification........................................................................4
1.2.1 Exterior Appearance ......................................................................4
1.3 Package Contents ...............................................................................6
2. System set up.........................................................................................7
2.1 Connection Drawing............................................................................7
2.2 Connecting Ethernet Line.....................................................................7
2.3 Connecting Power...............................................................................8
3. Manage MyPBX........................................................................................9
3.1 Manager Log in...................................................................................9
3.2 Status Monitor.................................................................................. 10
3.2.1 Line Status................................................................................. 10
3.3 Basic............................................................................................... 11
3.3.1 Extension................................................................................... 11
3.3.1.1 Normal Desk Phone (FXS）Extension ....................................... 11
3.3.1.2 VOIP Extension ..................................................................... 13
3.3.2 Trunk ........................................................................................ 16
3.3.2.1 PSTN（FXO）Trunk............................................................... 16
3.3.2.2 SIP Trunk............................................................................. 17
3.3.3 Outbound Routes ........................................................................ 18
3.3.3.1 Create Outbound Route.......................................................... 19
3.3.3.2 Delete Outbuond Route.......................................................... 21
3.3.4 Auto Provision ............................................................................ 21
3.3.4.1 Create New Phone................................................................. 21
3.4 Inbound Call Control ......................................................................... 22
3.4.1 IVR ........................................................................................... 22
3.4.1.1 Auto Attendant...................................................................... 22
3.4.1.2 Delete IVR............................................................................ 24
3.4.2 IVR Prompts............................................................................... 24
3.4.3 Ring Groups ............................................................................... 25
3.4.3.1 Create Ring Group................................................................. 25
3.4.3.2 Delete Ring Group ................................................................. 26
3.4.4 Inbound Routes .......................................................................... 26
3.4.4.1 Create Inbound Route............................................................ 27
3.4.4.2 Delete Routes ....................................................................... 28
3.4.5 Blacklist..................................................................................... 29
3.4.5.1 Create Blacklist..................................................................... 29
3.5 Other Settings.................................................................................. 30
3.5.1 DISA ......................................................................................... 30

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3.5.2 Conferencing .............................................................................. 31
3.5.3 Time Conditions.......................................................................... 32
3.5.4 Feature Codes ............................................................................ 32
3.5.5 Paging and Intercom ................................................................... 35
3.6 System Settings ............................................................................... 37
3.6.1 Options...................................................................................... 37
3.6.2 Music on Hold Prompts................................................................. 38
3.6.3 SIP Settings ............................................................................... 39
3.6.4 Voicemail Settings....................................................................... 41
3.6.5 Network Setting.......................................................................... 42
3.6.6 Autobackup setting ..................................................................... 43
3.6.7 Password Settings....................................................................... 44
3.6.8 Date and Time............................................................................ 45
3.6.9 Backup and Restore..................................................................... 46
3.6.10 Reset and Reboot...................................................................... 47
3.6.11 Firmware Update....................................................................... 48
3.7 Reports ........................................................................................... 49
3.7.1 Call Logs.................................................................................... 49
3.7.2 System Info ............................................................................... 50
4. Access MRI ........................................................................................... 52
5. Use MyPBX ........................................................................................... 58
5.1 Make outbound call........................................................................... 58
5.1.1 Make call via PSTN trunk.............................................................. 59
5.1.2 Make call via VoIP trunk............................................................... 59
5.2 Incoming call ................................................................................... 62
5.2.1 Route incoming route to IVR......................................................... 62
APPENDIX A FAQ....................................................................................... 64
APPENDIX B How to configure autobackup ................................................... 65
APPENDIX C How to configure NAT setting ................................................... 67
APPENDIX D How to Use Auto Provision ....................................................... 70

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1. Introduction
MyPBX — IPPBX for Small Office and Home Office
1.1 Features
● IVR(Automated Attendant) ● Call Transfer
● Auto Provision ● Call Waiting
● Blind Transfer ● Caller ID
● Call Detail Records(CDR) ● Do Not Disturb(DND)
● Call Forward ● Music On Hold
● Call Parking ● Ring Group
●Call Pickup ● Route by Caller ID
●Call Recording ● Three-way Calling
● Call Routing ●MRI(MyPBX Recording Interface)
●Paging and Intercom ●Blacklist
●DISA
1.2 Hardware Specification
1.2.1 Exterior Appearance
1) Front Side

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Figure 1-1 MyPBX Front Panel Picture
No. Identifying
①Green Light：Indicates the power connection is normal.
②Green Light：Indicates the server system is in working order
③Green Light：Indicates the system is ready.
④Green Light：Indicates the internet interface is in use
⑤Red Light：stands for FXO port
Green Light：stands for FXS port
LED Dual - Red blink：FXO port isn’t connecting PSTN line.
LED Dual - Red and Green blink：FXO port receive an incoming call.
LED Dual - Red and Green fast blink：FXO port is in talking.
LED Dual - Green and Red blink：FXS port is ringing.
LED Dual - Green and Red blink：FXS port is in talking.
2) Back Side
①②③④⑤
Figure 1-2 MyPBX Back Side Picture

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1.3 Package Contents
▲1 unit of MyPBX-SOHO server
▲1 power supply
▲1 Internet line
▲Few telephone cables [RJ-11]
Note: If any of the above items is damaged or missing, contact your reseller.

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2. System set up
2.1 Connection Drawing
2.2 Connecting Ethernet Line
MyPBX provides one 10/100M Ethernet ports with RJ45 interface and LED.
Besides transporting voice, Ethernet port can also send information of
PSTN
PSTN
Normal Phone IP Phone
601
602
FXS Ports LAN
FXO Ports IP Provider
Soft Phone
Router

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managing, maintaining and operating.
Plug Ethernet line into MyPBX’s Ethernet port, and then connect the other
head of Ethernet line with hub, switch, router, LAN or WAN. Check the status
of LED after connection, yellow light indicates port is in connecting process,
green light indicates the port is in working.
2.3 Connecting Power
MyPBX utilizes the high-performance switch power, which supply the
enough voltage and electrical energy that required by MyPBX system.
AC Input: 100~240V
DC Output: 12V,5A
Note: Prior to connect power, it’s better to use the three-phrase power
outlet of neutral-point joint or multi-function computer power outlet.
Please follow the below steps to connect power socket:
1. Push the switch on ‘OFF’ on power outlet.
2. Connect one head of the accessory power cable with the power input port
on MyPBX’s back panel, and plug the other head of power cable into 220V
power socket.
3. Push the switch on ‘ON’ on power outlet.
4. After wired up power, please check the Power LED on front panel whether
it lighted or not. Lighted LED indicates the correct operation of power; if
unlighted, please repeat the step 1 to 3 again.

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3. Manage MyPBX
3.1 Manager Log in
Double click icon to open the IE browser, and input the IP address of
MyPBX server.
If user is first time to configure MyPBX by web, please use the MyPBX default
IP address to log in: http://192.168.5.150
The default Username is admin and password is password.
Figure 3-1

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3.2 Status Monitor
3.2.1 Line Status
Figure 3-2
MyPBX Status Description:
Extensions:
1) : extension is unregistered
2) : extension is idle
3）: extension is ringing
4）: extension is busy in a call
Trunks:
SIP Trunk:
1) Unregistered — trunk registration failed.
2) Registered — succeed registration, trunk is ready to use.
3) Request Send — Registering.

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4）Waiting — Waiting for Authentication.
FXO Trunk:
FXO: please refer to the LED identifying of front panel.
3.3 Basic
3.3.1 Extension
Extension has two types: normal desk extension (FXS) and VOIP extension.
Figure 3-3
3.3.1.1 Normal Desk Phone (FXS）Extension
Edit Normal Desk Phone Extension
On the administration page of FXS extensions, click ‘Edit’ on the extension that
you want to edit, and modify the following information on prompt window:
1) General
·Extension
The numbered extension, i.e. 1234, that will be associated with this particular
User / Phone.
·Name
A character-based name for this user, i.e. ‘Bob Jones’
·Caller ID

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The Caller ID (CID) string would be used when this user calls another internal
user.
2) Voice Mail
·Voice Mail Access PIN Code
Voicemail Password for this user, Ex: ‘1234’.
·Send Voice Mail to Email Address
This option defines whether or not voicemails are sent to the Email Address as
attachments. Note: You need to have an smtp server configured for this
functionality.
3) Flash
·rxflash
sets the amount of time, in milliseconds, that must have passed since the last
hook-flash event received by MyPBX before it will recognize a second event. If
a second event occurs in less time than defined for Flash, then MyPBX will ignore
the event. The default value of Flash is 1000 ms, and it can be configured in
1ms increments.
4) Group
·Pickup Group
If a phone belongs in a pickup group that matches one of the call's pickup
groups, that phone may pickup the incoming call by calling *4 on his phone(*4
is default setting, it can be changed in page Feature Codes -> General -> Call
Pickup).
5) Follow me
The mode of call forwarding when there’s incoming call on this extension. Admin
can set up the call forwarding type for this extension.
6）Other Options
.Call Waiting
Check this option if the User or Phone should have Call-Waiting capability.If this
option is checked, busy transfer will not be available.
.hasmanager
Check this option if allow user to access MRI(MyPBX Recording Interface:Check
Voice Mail).Users may access MRI by using extension number as username and
voicemail secret as password.

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Figure 3-4
3.3.1.2 VOIP Extension
SIP extension is an SIP Account allows your IP Phone or Soft IP Phone register
to the MyPBX.
1. Add SIP Extension
Go to Extensions SIP Extensions Create New Extension
1) General
·Extension
The numbered extension, i.e. 1234, that will be associated with this particular
User / Phone.
·Password
The password for the user's sip account , Ex: ‘12t3f6’
·Name
A character-based name for this user, i.e. ‘Bob Jones’
·Caller ID
The Caller ID (CID) string would be used when this user calls another internal
user.
2) Voice Mail

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·Voice Mail Access PIN Code
Voicemail Password for this user, Ex: ‘1234’.
·Send Voice Mail to Email Address
This option defines whether or not voicemails are sent to the Email Address as
attachments. Note: You need to have an smtp server configured for this
functionality.
3) VoIP Setting
·NAT
Try this setting when MyPBX is on a public IP, communicating with devices
hidden behind a NAT device (broadband router). If you have one-way audio
problems, you usually have problems with your NAT configuration or your
firewall's support of SIP+RTP ports.
·DTMF Mode – RFC2833，Info，Inband，Auto
4) Group
·Pickup Group
If a phone belongs in a pickup group that matches one of the call's pickup
groups, that phone may pickup the incoming call by calling *4 on his phone(*4
is default setting,it can be changed in page Feature Codes>General>Call
Pickup).
5) Follow me
The mode of call forwarding when there’s incoming call on this extension. Admin
can set up the call forwarding type for this extension.
6）Other Options
.Call Waiting
Check this option if the User or Phone should have Call-Waiting capability.If this
option is checked, busy transfer will not be available.
.hasmanager
Check this option if allow user to access MRI(MyPBX Recording Interface:Check
Voice Mail).Users may access MRI by using extension number and extension
password.

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Figure 3-5
2. Bulk add SIP Extensions
Go to Extensions SIP Extensions Bulk add Extensions
1）Choose the extension quantity you want to create
2）The initiative extension number when starting
Figure 3-6
3. Edit SIP Extension
Click ‘Edit’ on SIP Extension administration page or click ‘Modify Selected
Extensions’ to edit.

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3.3.2 Trunk
Trunk have two types: PSTN Trunk(FXO) and SIP Trunk.
Figure 3-7
3.3.2.1 PSTN（FXO）Trunk
1. Edit PSTN（FXO）Trunk
On PSTN Trunk administration page, click ‘Edit’ on selected trunk and modify
information on prompt window:
1）General
·Trunk Name
A unique label to help you identify this trunk when listed in outbound rules,
incoming rules etc. Ex: 'Port 5'
·Audio Setting
Normally you should not have to adjust your analog ports beyond the initial
calibration.Should you still need to fine tune your audio settings, please use the
adjustments.
2）Advanced Options
·Busy Detection
Busy Detection is used to detect far end hangup or for detecting busy signal.
Enable to turn this feature on.
·Busy Count
If Busy Detection is enabled, it is also possible to specify how many busy tones
to wait for before hanging up. The default is 4, but better results can be

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achieved if set to 6 or even 8. Mind that the higher the number, the more time
that will be needed to hangup a channel, but lowers the probability that you will
get random hangups.
·Busy Pattern
If Busy Detection is enabled, it is also possible to specify the cadence of your
busy signal. In many countries, it is 500msec on, 500msec off. Without Busy
Pattern specified, MyPBX will accept any regular sound-silence pattern that
repeats <Busy Count> times as a busy signal. If you specify Busy Pattern, then
MyPBX will further check the length of the sound (tone) and silence, which will
further reduce the chance of a false positive.
·Caller ID Start
This options allows one to define the start of a Caller ID signal:
Ring, to start when a ring is received (Caller ID Signaling: Bell_USA, DTMF).
Polarity, to start when a polarity reversal is started (Caller ID Signalling:
V23_UK,V23_JP,DTMF).
Before Ring, to start before a ring is received (Caller ID Signaling: DTMF).
·Caller ID Signaling
This option defines the type of Caller ID signaling to use: bell (bell202 as used
in the United States), v23_UK (as used in the UK), v23_JP (as used in Japan), or
dtmf (as used in Denmark, Sweden, and Holland).
Figure 3-8
3.3.2.2 SIP Trunk
1. Add SIP Trunk
User must input correct SIP detailed information (that provided by VOIP
provider), otherwise, SIP trunk can’t work normally.
·Provider Name
A unique label to help you identify this trunk when listed in outbound rules,
incoming rules etc. Ex: 'yeastar'.
·Hostname/IP

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Service provider’s hostname or IP address.
5060: standard port number used for SIP protocol, Don’t change it if not
required.
.Domain
VoIP provider’s server domain name.
·Username
Username of SIP account. Used for SIP trunk registration.
.Authorization name
Used for SIP authentication. Leave this blank if not required.
·Password
Password of SIP account.
Figure 3-9
2. Edit SIP Trunk
Click ‘Edit’ on SIP trunk administration page to modify SIP trunk information.
3.3.3 Outbound Routes
Outbound routing mainly works for guides outgoing calls to go through trunks.

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Figure 3-10
3.3.3.1 Create Outbound Route
Click ‘Add Outboud Route’ and fill in the responding information on prompt
window.
1）General
·Route Name
Name of this Outbound Route. Ex: 'Local' or 'LongDistance' etc.
·Dial Pattern
In dial patterns, some characters have special meanings:
X... Any Digit from 0-9
Z... Any Digit from 1-9
N... Any Digit from 2-9
[12345-9] ... Any Digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9)
.... Wildcard, Matches Anything Remaining; i.e. 9011. Matches anything
starting with 9011 (excluding 9011 itself)
!... Wildcard, causes the matching process to complete as soon as it can
unambiguously determine that no other matches are possible.
For example, NXXXXXX would match normal 7 digit dialings, while
1NXXNXXXXX would represent a three digit area code plus phone number,
proceeded by a one.
·Strip

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Allows the user to specify the number of digits that will be stripped from the
front of the dialing string before the call is placed via the trunk selected in ‘Use
Trunk’ One might; for example, want users to dial 9 before their long distance
calls; however one does not dial 9 before those calls are placed onto analog lines
and the PSTN, so one should strip 1 digit from the front before the call is placed.
·Prepend digits before dialing
Allows the user to specify digits that are prepend before the call is placed via the
trunk. If a user's trunk required 10 digit dialing, but users were more
comfortable performing 7 digit dialing, this field could be used to prepend a 3
digit area code to all 7 digit strings before they are placed to the trunk. User may
also prepend a 'w' character for analog trunks to provide a slight delay before
dialing
·Calls From Extensions
Defines the Extension that calls, matching the specified pattern, will be placed
through.
·Make Outbound Calls on Trunk
Defines the Trunk that calls, matching the specified pattern, will be placed
through.
Figure 3-11