Mitel Superset 430 User manual

How to Use This Guide
This guide provides brief instructions for the
commonly used features available with the
SUPERSET 430 telephone. Some of these features
are accessed by using the function keys on your
telephone. In the instructions in this guide, the
function keys are represented by upper case words
(e.g., MESSAGE).
The six blue Softkeys on your telephone set allow
youtoaccessmanymoretelephonefeatures. These
keys are unlabeled because their functions can
change. The SUPERKEY function key allows you to
accessthemanyfunctionsavailableonthesoftkeys.
Intheinstructionsinthisguide,thesoftkeylabelsthat
appearintheMainDisplay arepresentedinitalictext
(e.g., Messaging).
Keys, Indicators and Displays
1. SUPERKEY: for programming Personal Keys as
Speed Call Keys, accessing most set features,
and displaying set information.
2. Softkeys (blue keys under the Main Display):for
performing the commands shown in the Main
Display.
3. Personal Keys: used as line select keys, and
may also be programmed as speed dial or
feature access keys.
4. MESSAGE Key: for sending and responding to
messages.
5. HOLD Key(red key):for placing calls on hold.
6. SPEAKER Key: for turning the set speaker on
and off during onhook operation.
7. APPLICATION Key: Presently not active.
8. MICROPHONE Key: for turning the microphone
on or off (a privacy feature) during an onhook
call.
9. VOLUME TONE CONTRAST ∧Key and
VOLUME TONE CONTRAST ∨Key: for
changing the volume of the handset receiver, the
volume and pitch of the ringer, and adjusting the
contrast of the Main Display.
10. Line Status Display: shows which Personal
Keys are active and their status.
11. Main Display: shows SuperKey instructions and
Softkey labels, time and date, call status,
messaging and system error information.
12. Message Lamp: When flashing, it indicates that
a message is waiting. When lit during a call, then
a message can be sent
13. Microphone Lamp: When lit, it indicates that
the microphone is on.
Line Appearances and Personal Keys
Your SUPERSET 430 telephone can accommodate
up to 12 lines, including your prime line (your listed
number). A Personal Key can be programmed as a
Line Select Key to access a telephone line, in which
case you will have an “appearance” of the line,
locatedintheLineStatusDisplaydirectlyacrossfrom
each Line Select Key.
Youcan access anotherlinejustbypressingtheLine
Select Key for it. The Line Appearance indicators
show you the status of the lines which you have
programmed on your set.
When a line is... the line appearance is...
Idle off
Busy solid on
Ringing flashing slowly
On hold at your set flashing rapidly
On hold at another set flashing in a slow on, fast off cycle
on your set’s Line Appearance
A Personal Key can also be programmed as a
Feature Key for quick access to an often used
feature. When that key is pressed to turn on the
feature, the Line Appearance for that key will turn on.
Features Not Available
There may be procedures in this guide which you
cannot perform on your telephone set. This is
because your company has specially selected your
features and calling privileges.
Thefeaturewillnotappearifit has not been enabled.
See your Communications Department if you have
any questions.
Making Calls
Dialing from your SUPERSET 430 is exactly the
same as dialing from any other telephone. Just use
the dialpad to dial the number, including any outside
access code (usually the number “9”), if required.

Correcting a Dialing Error
As long as the arrow (←) softkey appears in your
display, you can correct a dialing error. Simply press
←to erase the incorrect digit(s); then enter the
correct digits from the dialpad in the normal fashion.
Onhook Operation
You can make and answer calls without lifting the
handset. To make a onhook call, dial the telephone
numberwithoutraisingthehandset.Whenyourparty
answers, you can speak to them using the
microphone,whichturnsonautomatically,oryoucan
lift the handset for privacy. To answer a call, press
SPEAKER. For privacy, you can lift the handset.
Press SPEAKER during a call to switch to onhook
operation. The microphone goes on automatically.
For best results during onhook operation:
Odirect your voice toward the telephone
Ospeak at a reasonable distance (arm’s length)
from the telephone, and speak louder when
further away
Oposition the telephone away from noise sources.
Throughout this guide instructions will assume that
you have already lifted the handset, or pressed
SPEAKER for onhook dialing. In some cases, an
operation must be performed either using the
handsetorinonhookmode,andyouwillbeinstructed
accordingly
Idle vs Active Display
When your telephone is idle, the current date and
time of day are displayed continuously. But as soon
asyoumakeor receive a call,thedisplaynowshows
informationaboutthatcall,suchaswhichlineortrunk
is being used, and the duration of the call. This is
especially useful when you are charging the cost of
a call to a customer or an account number.
CONFERENCE
Set Up a 3-party Conference
OCall the first person.
OPress Trans/Conf.
You hear transfer dial tone, and the first person is put on
hold.
OCall the next person.
When they answer, introduce the call.
OPress Conference.
Display shows “3 Party Conference”. The conference is
active.
Add Another Party
OPress Trans/Conf.
You hear transfer dial tone, and the conference is put on
hold.
OCall the next person.
When they answer, introduce the call.
OPress Conference
to include everyone called so far.
If a called number is busy or not answered, press
Back to Held to return to the conference.
OR
OPress Add Held, and then press the line
select key with a held call
to add the held call.
OR
OPress Rel Privacy
to allow another party with an appearance of your line
into the conference.
Split a Conference
OPress Split
to talk privately to one party.
OPress Trade Calls
any time that you want to switch and talk privately to the
other.
OPress Conference
to return to the full conference.
Leave a Conference
OReplace handset, or press Hang-up.
The conference continues without you.
OR
OPress New Call
if you wish to make another call.
CALL TRANSFER
Transfer a Call
OPress Trans/Conf.
You hear transfer dial tone, and the original caller is put
on hold.
ODial the destination number.
OReplace the handset.
The call is transferred to the destination number.
OR
OAfter dialing the destination number,
introduce the caller.
OPress Release Me.
The call is transferred.

Cancel a Call Transfer
If the destination number is busy or not answered,
you can cancel the transfer.
OPress Back to Held
to return to the original caller.
OR
OPress New Call
to dial another destination number.
CALLBACK
Do You Want to be Called Back
You can set up an “Automatic Callback” if you reach
a busy extension, or if there is no answer. If the line
is busy, the telephone system monitors the line and
rings you when the line becomes free. If there was
no answer, you are notified (your telephone rings)
when the user returns and next uses the telephone.
When you lift the handset, the previously
unanswered extension rings.
You can also use Automatic Callback if you receive
a busy signal when trying to access an outside line.
When the outside line becomes free, your telephone
rings. When you pick up the handset, the outside
number is dialed automatically.
Do You Want to Leave a Message
You can leave a message if you reach a busy
extension, or there is no answer, by pressing
MESSAGEor the LeaveaMsg softkey. Thisprompt
only appears on your display if the extension you
have called is capable of receiving messages.
Leave a Message or Callback
OPress Leave a Msg
to set a message-waiting indicator on the other
extension.
OR
OPress Call Me Back
to set up an Automatic Callback. When the extension
user hangs up, your telephone rings.
Display Callbacks
You can display any Automatic Callbacks that you
have set from your extension.
OPress SUPERKEY.
OPress More....
OPress Callbacks
to see number and time when a callback was set.
OPress Next or Previous
to move through your callback list.
OPress Cancel
to cancel the displayed callback.
OPress Call Again
to retry a callback number.
Wait On a Busy Line
OPress I Will Wait.
The busy user that you are calling will hear Camp-On
tone on their extension, and/or see a display indicating
that you are waiting.
Intrude On a Busy Line
OPress Intrude.
Both parties will hear you.
CALL PICKUP
What is a Pickup Group
Your telephone can be programmed into a pickup
group. Anyone in the group can answer, or “pick up”,
a call to any other extension in the group. To pick up
callstoyourgroup,youpressasoftkey or dial ashort
code. This feature ensures that all calls are
answered.
Answer a Call For Your Pickup Group
OLift the handset.
Dial tone is returned
OPress Pickup Call Softkey
The call is connected.
Answer a Call For Another Pickup Group
OLift the handset.
Dial tone is returned
ODial the Directed Call Pickup feature
access code.
ODial the extension number of the ringing
telephone.
The call is connected.
CONFERENCE CALL TRANSFER CALLBACK CALL PICKUP

CALL WAITING
When a Telephone is Always Busy
Ifyoureach a busy extensionandwant to speakwith
the person right away, you can signal that you are
waiting. The busy extension user hears a single or
double beep, indicating that a call is waiting. When
the busy extension user hangs up, his telephone
rings. When the user answers, you are connected.
Do you have a Waiting Caller
While in a call, you may hear a Camp-On tone,
indicating that someone is waiting tospeak withyou.
You can hang up and take the other call, or, after
warning your current caller, follow one of the options
described here.
Select Call Waiting Option
OPress Call Waiting
to access options for handling a waiting call.
Swap to a Waiting Call
OPress Trade Calls
to put your current call on hold and speak to the waiting
caller.
OR
Call Forward Waiting Call
OPress Fwd Waiting
to forward the waiting caller to a “Forward on Busy”
destination.
OR
If Waiting Call is a Display Phone User
If another display telephone user is waiting, you can
choose to:
OPress I Will Call.
The message “I Will Call You” appears on the waiting
caller’s display, and a message indicator is set on your
telephone.
OR
OPress Call Later.
The message “Please Call Later” appears on the waiting
caller’s display.
MESSAGING
Do You Have a Message Waiting
If someone has left a message for you, a message
indicatorappearsonyourMainDisplay.Youcanread
yourmessagebyfollowingtheinstructionsdisplayed
when you press MESSAGE or the Messaging
softkey.
Messaging on Your Display Set
There are 2 kinds of messages on the SUPERSET
430 telephone:
OCallback Messages: messages that you can
send to other users when you cannot reach them.
OAdvisory Messages: messages that you activate
at your telephone for other users to see - at their
telephone - when they call you; such as, “IN A
MEETING” or “ON VACATION”.
Send a Message on Busy/No Answer
OIf the extension you are calling is busy,
or there is no answer, press MESSAGE.
The Message Lamp will begin to flash on the called
extension immediately, or when the user hangs up.
OReplace the handset.
Respond to a Message Waiting
When you have a message waiting, the Message
Lamp on your set flashes, and a message indicator
appears in your set’s Main Display.
OPress Messaging or MESSAGE.
The name of the caller (e.g. MSG CENTER) is shown.
OPress Read Msg.
OPress More
to see the rest of the message if it is longer than 16
characters.
OPress Call
to return the call automatically.
OPress Callback
if the line is busy or unanswered, to leave a Callback
message. This softkey appears when sending a Callback
message is possible.
OR
OPress Erase Msg
to acknowledge the message and cancel, without
returning the call. The Message Lamp turns off.
OPress Backup or SUPERKEY to exit.

CALL FORWARD
Forwarding Your Calls
You can forward your calls to another extension (or
toanexternalnumber)whenyourlineisbusyorwhen
youareawayfromyourdesk.Therearevarioustypes
of Call Forwarding that can be activated on your
SUPERSET 430.
If Split Call Forwarding is enabled on your system,
thenyoucanforwardinternalcallstoonenumberand
external calls to another (e.g., internal calls to ext.
2103, external calls to ext. 4671). With Split Call
Forwarding enabled, you have the option of
programminginternal and externalcalls differently. If
it is disabled, all calls are forwarded to one
destination. See your Communications Department
to find out whether this feature is enabled.
You can also program Call Forwarding to take effect
underdifferentcircumstances.Youmaywantallyour
calls to be forwarded, or you may only want calls to
be forwarded when your extension is busy. The
options available to you are listed here.
1. Always: all your incoming calls are forwarded.
2. Busy: your calls are forwarded when your
telephone is busy.
3. No Answer: your calls are forwarded when your
telephone is unanswered.
4. Busy/No Answer: your calls are forwarded
when your telephone is busy or unanswered.
5. To Me: your calls are forwarded to this telephone
extension.
When you are setting up Call Forwarding from a
SUPERSET 430 telephone other than your own,
select“ToMe”tohavecallsfrom yourowntelephone
directed to your new location.
You can programcallstobeforwarded to an external
telephonenumber,byusingaSpeedCallKeytoenter
the desired telephone number when you are setting
up Call Forwarding on your set.
Set Up Call Forwarding
OPress SUPERKEY.
OPress More...
OPress Forwarding.
The current Call Forwarding information appears in the
display.
With Split Call Forwarding disabled:
OPress Change.
OSelect type of Forwarding.
Choices available are: Busy, No Answer, Always, and
To Me.
With Split Call Forwarding enabled:
OSelect type of Forwarding.
Choices available are: Busy, No Answer, Always, and
To Me.
OPress Internal, External or Both
to program Call Forwarding for internal, external or all
calls.
For All Call Forwarding:
OEnter new destination
on the dialpad.
OR
if the destination is an external number:
Press a Speed Call Key
corresponding to the desired external telephone number
for Call Forwarding destination.
OR
if you have selected To Me forwarding:
Enter your own extension number
to have calls at your extension forwarded to your new
location.
OPress Save/On
to save and activate the Call Forwarding instructions that
have been programmed.
OR
OPress Save/Off
to save the instructions that you have programmed,
without activating Call Forwarding at this time.
This is only available with Split Call Forwarding enabled.
OR
OPress Backup or SUPERKEY
to exit without changing existing Call Forward
programming.
These steps can be used to change Call Forward
instructions already programmed.
Turn Call Forwarding On or Off
Once Call Forwarding has been set up, you can turn
it on and off in a single step.
OPress Turn FWD On or Turn FWD Off
as required.
Display Current Forwarding
OPress SUPERKEY.
OPress More...
OPress Forwarding.
The current Call Forward programming appears in the
display.
OPress Backup or SUPERKEY to exit.
CALL WAITING MESSAGING CALL FORWARD

CALL PARK AND PAGE
What is Park and Page
With Park and Page, you can park a call and initiate
a page all in one step.
Park and Page options include:
OPark and Page Set: After a call is parked, the
system performs an all-set page.
OPark and Page Group: After a call is parked, the
system pages your Paging Group.
OPark and Page: After a call is parked, you must
enter the extension or Page Group number.
OPark and PA Page: After a call is parked, the you
must enter a Paging Zone number (0-9).
Page all Phones and the PA:
OAnswer or make a call.
OPress TRANS/CONF.
ODial *63 then *.
Page all Phones in a Group and the PA:
OAnswer or make a call.
OPress TRANS/CONF.
ODial *63 and press #.
Page an Extension Number:
OAnswer or make a call.
OPress TRANS/CONF.
ODial *63 and dial the extension.
Page all Phones in a Specified Group and the PA:
OAnswer or make a call.
OPress TRANS/CONF.
ODial *63.
ODial the two-digit Page Group Number,
then #.
Park a Call in Orbit and Perform a PA Page to any or
all Nine Paging Zones:
OAnswer or make a call.
OPress TRANS/CONF.
ODial *64 and dial the Paging Zone
number
(0 for all zones, 1-9 for a specific zone).
Note: ToParkandPage callusing speedcall keys, press
TRANS/CONF to get dial tone before pressing a speed
callkeyprogrammedwiththeParkandPageaccesscodes
plusthedigits fortherequired pagingoption (forexample,
an extension number to page a single phone or * to page
all phones plus PA paging).
CALL PARK - DESTINATION PHONE
What is Call Park - Destination Phone
Call Park - Destination Phone allows you to park an
answered call on another phone. If a parked call is
not retrieved after a specified length of time, a
reminder occurs.
Park an active call on another phone
OPress TRANS/CONF
to get dial tone.
ODial *62, and then dial the extension of
the destination phone.
If the call is parked successfully, dial tone, busy tone or a
page occurs. If the call is not parked, reorder tone
occurs.
To retrieve a call parked on another phone:
OPress the flashing Call Park feature key.
OR
ODial *22.
CALL PARK - SPECIFIC ORBIT
What is Call Park - Specific Orbit
You can park a call in a specific orbit by entering a
two-digit (01-25) orbit number.
Park a Call in a Specific Orbit
OPress the System Park feature key.
ODial a two-digit Orbit Number (01-25).
If the selected orbit already has a parked call, press the
Number or Num softkey, then enter another orbit
number.

ACCOUNT CODE
What is an Account Code
Account Codes are used in situations where it is
necessary to charge the cost of a call to a specific
account, or client, or project, etc. In some cases, it
may be necessary to enter an account code when
making external calls.
Enter an Account Code During a Call
OPress Account Code.
“ENTER ACCOUNT CODE:” appears in the Main
Display.
OEnter the Account Code.
OPress Save.
AUTO ANSWER
When this feature is activated, all incoming calls to
your telephone will be answered automatically. On
an incoming call, you will hear one short ring and will
thenbeautomaticallyconnectedtothecall.Onlyyour
prime line can be programmed for automatic answer.
Set Automatic Answer
OPress the Auto Answer feature key*.
The Line Status display for that key turns on.
Cancel Automatic Answer
OPress the Auto Answer feature key*.
The Line Status indicator for that key turns off.
AUTO-LATCH MICROPHONE
Set the Handsfree Microphone to Automatically Turn
On or Off When Receiving a Page
OPress SUPERKEY.
OPress More until “Auto Latch Mic?”
appears.
OPress AutoLatch Mic.
OPress TurnOn or TurnOff.
CALCULATOR
Use Built-In Calculator
OPress SUPERKEY.
OPress Calculator.
OPerform calculations
using the dialpad to enter numbers, and softkeys to
perform functions as marked.
Press the “*”button for decimal point.
OPress SUPERKEY to exit.
DO NOT DISTURB
DoNotDisturballowsyoutoprogramyourtelephone
not to ring when someone calls. The caller will hear
reorder tone.
Set Do Not Disturb
OPress the Do Not Disturb feature key*.
The Line Status display for that key turns on.
Cancel Do Not Disturb
OPress the Do Not Disturb feature key*.
The Line Status display for that key turns off.
* See ‘‘Program Personal Keys’’ for instructions on how to
create a feature key.
ADVISORY MESSAGES
Set Advisory Message
OPress Messaging or MESSAGE.
OPress Advisory.
OPress Next Msg or Previous Msg
to move through the list of advisory messages.
OR
OPress Show Msg No. and enter number
to move directly to the desired message.
OPress Enter
to confirm message choice.
OPress Turn Msg On
to select the message for display.
Whenever a user with a display telephone calls your
number, your advisory message will be displayed on their
set.
Create an Advisory Message
OPress Messaging.
OPress Advisory.
OPress Create Msg.
OType in your message.
(up to 13 characters) using dialpad spelling.
OPress Save.
CALL PARK ACCOUNT CODE AUTO-ANSWER AUTO-LTACH MIC CALCULATOR DO NOT DISTURB ADVISORY MSG

INTERCOM CALLS
What is an Intercom Call
An Intercom call is a call between two extensions,
which either pages or rings the called extension.
Switch Between a Ringing Intercom Call to a Paged
Intercom Call
OMake a call.
ODial *48.
REMINDER
What is a Timed Reminder
You can set up a timed reminder that will ring your
telephone at a prearranged time. You hear a short
burst of ringing, and “REMINDER EXPIRED”
appearsintheMainDisplayofyourSUPERSET430.
This is useful when you want a reminder to go to a
meeting, make a call, and so on.
Set a Timed Reminder
OPress SUPERKEY.
OPress Reminder.
OEnter 4-digit time in 12-hour format
(e.g., 1430 for 2:30 p.m.)
Press ←to erase errors.
OPress PM, if required.
OPress Save.
When the Reminder Rings
OPress Acknowledge
when your telephone is idle.
Cancel a Reminder
OPress SUPERKEY.
OPress Reminder.
OPress Cancel.
DOOR OPENER
What is Door Opener
DoorOpenerallowsyoutooperateathird-partydoor
opener. For example, when someone requires entry
intoathird-partybuilding,adesignatedextension(or
extensions) rings and on answering, the extension
user can dial a feature access code to open the door.
Use Door Opener
ODial *66.
SPEED CALL
What is a Speed Call Number
Telephone numbers that you dial frequently can be
saved on “speed call” keys for single button access,
to avoid having to dial the entire number every time.
Any of the 12 Personal Keys not being used as
Feature or Line Select Keys can be programmed as
Speed Call Keys.
Program a Speed Call Key
OPress SUPERKEY.
OPress More...
OPress Feature Key.
OPress an unused Personal Key.
The Speed Call will be programmed on this key.
OPress Change
to begin to program this key.
OR
Press Clear
to erase and leave the Personal Key blank.
OPress Speed Call.
OEnter number to be saved
including any access or area codes.
Press ←to erase errors.
OR
Press Redial
to save the number currently in Redial memory.
OPress Make Private
if you do not want the number to display when you use
the Personal Key.
OPress Save.
OSelect and program another Speed Call
key if desired.
OPress Backup or SUPERKEY
when finished.
Use a Speed Call Key
OPress the Personal Key for the desired
Speed Call number.
Your call is dialed automatically.

PHONEBOOK
Access the Phonebook
ODial *65.
OEnter the name or extension
of the person you which to call, using the dialpad.
Note: Only extensions that have a voice mailbox can be
dialed using Phonebook.
DISPLAYS
Display Saved Information
The Main Display allows you to view saved
information such as Call Forward settings, last
number redialed, speed call numbers, programmed
name, timed reminder settings, and line select key
designations.
To display any of the information listed above, press
SUPERKEY, followed by a softkey to select the
feature information that you wish to view.
Program a Feature Key
YoucanprogramaPersonalKeytobeaFeatureKey.
Feature keys are used to activate or disable certain
system features on your SUPERSET 430 telephone.
OPress SUPERKEY.
OPress More...
OPress Feature Key
OPress the Personal Key
that you want to program.
OPress Change.
OSelect a feature.
System features available for feature key programming
appear as softkey labels.
If no features are displayed, then the feature you want
may already be assigned to a Personal Key.
OPress another Personal Key
to program another feature
OR
OPress SUPERKEY to exit.
Check Personal Key Programming
OPress SUPERKEY.
OPress More...
OPress More... again.
OPress Display Keys.
OPress a Personal Key
to display that key’s programming.
OPress another Personal Key
to display that key’s programming
OR
OPress SUPERKEY to exit.
Display in French
OPress SUPERKEY.
OPress More...
OPress More... again.
OPress Language.
OPress Francais.
The display changes to French.
INTERCOM REMINDER DOOR OPENER SPEED CALLS PHONEBOOK DISPLAYS

FEATURE ACCESS CODES
What are Feature Access Codes
Feature Access Codes are used to activate system
features on the SUPERSET 430 telephone. In
general,toactivateafeature,dialtheFeatureAccess
Code for that feature.
Feature Access Codes are set by your
Communications Department. You can use the
followingtable to keep a record ofthefeature access
codes you are most likely to need on your telephone
set.
List of Feature Access Codes
Feature Access Code
Account Code Access
Abbreviated Dial Access
Callback - Busy
- No Answer
Call Forward - All Calls
- Internal Only
- External Only
- I’m Here
- Cancel I’m Here
Call Hold
Call Hold Retrieve
Remote Call Hold Retrieve
Call Park - Destination Phone
Call Park - Specific Orbit
Call Park and Page
Call Pickup
Directed Call Pickup
Clear All Features
Do Not Disturb
Door Opener
External Line Access
Intercom Calls
Override
Paging
Phonebook
Program Feature Key
Timed Reminder
Tone Demonstration
Feature Access Code