Mitel MIVOICE OFFICE 250 User manual

MITELMIVOICEOFFICE250
BASIC DIGITAL PACKAGE
USERGUIDE
Version 1
October 1, 2015

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Confidentiality and proprietary statement
This information is SaskTel’s property and it is strictly confidential. Without SaskTel’s prior
written permission, this information must not be copied, disclosed or distributed in whole or in
part. By receiving this information, the receiving party is bound by these conditions.

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Table of contents
1.0 GENERAL INFORMATION..............................................................................................1
1.1 System overview.........................................................................................................1
1.2 Support........................................................................................................................2
2.0 SYSTEM SUMMARY .......................................................................................................3
2.1 System configuration .................................................................................................3
2.2 User access.................................................................................................................3
2.2.1 Phone Administrator..............................................................................................................3
2.2.2 Voice Mail Administrator .......................................................................................................3
2.3 Contingencies and alternate modes of operation ....................................................3
3.0 USING THE SYSTEM ......................................................................................................3
3.1 Auto-Attendant............................................................................................................4
3.1.0 Day Greeting (2503)..............................................................................................................4
3.1.1 Closed Greeting (2504).........................................................................................................4
3.2 Call Record..................................................................................................................4
3.2.0 Call Recording message (005)..............................................................................................5
3.2.1 How to access Call Recordings ............................................................................................5
3.3 Restricted Sets............................................................................................................5
3.4 Dynamic Extension ......................................................................................................6
3.4.1 Handoff from desk to your mobile device:.............................................................................6
3.4.2 Handoff from your mobile device to your desk:.....................................................................6
3.5 Door Relay...................................................................................................................7
3.6 Call Pick Up.................................................................................................................7
3.7 External Music on Hold ..............................................................................................7
3.8 Sets and Set Operation...............................................................................................7
3.8.1 8528/68 Telephone quick reference guide............................................................................7
3.8.4 Answering calls ...................................................................................................................12
3.8.5 Placing emergency calls .....................................................................................................12
3.8.6 Placing intercom calls .........................................................................................................12
3.8.7 Placing external calls ..........................................................................................................12
3.8.8 Redialing external numbers ................................................................................................12
3.8.9 Using the directory ..............................................................................................................12
3.8.10 Placing a page announcement............................................................................................12
3.8.11 Call Logging ........................................................................................................................12
3.8.12 Transferring calls to other extensions.................................................................................13
3.8.13 Transferring calls to an external number ............................................................................13
3.8.14 Placing conference calls .....................................................................................................13
3.8.15 Forwarding calls..................................................................................................................13
3.8.16 Using Do-Not-Disturb..........................................................................................................14
3.9.1 Access voice mail away from your desk .............................................................................15
3.9.2 Access voice mail away from the office ..............................................................................15
3.9.3 Access your mailbox from your desk ..................................................................................15
3.9.4 Listening to messages ........................................................................................................15

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3.9.5 Set your password...............................................................................................................16
3.9.6 Recording your primary and alternate greetings.................................................................16
3.9.7 Transferring a caller directly into a mailbox ........................................................................17
4.0 ADMINISTRATOR TIPS & TRICKS...............................................................................18
4.1 Setting the system date and time............................................................................................18
4.2 Creating System Speed Dial...................................................................................................18
4.3Deleting System Speed Dial names or numbers ....................................................................19
4.4 Changing user names.............................................................................................................19
4.5 Resetting a voice mail passcode.............................................................................................19
5.0 PERSONAL SPEED DIALS...........................................................................................20
5.1 Adding personal (Station) speed dials to your set ..................................................................20

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1.0 GENERAL INFORMATION
1.1 System overview
The MiVoice Office 250 simplifies communications, enhances customers service, and increases
employee productivity and collaboration while reducing overall telephony costs. The Basic
Digital Package is built especially for small businesses and is an ideal solution for businesses
with a single location, typically with a first point of contact such as a front desk receptionist.
The MiVoice Office 250 Basic Digital Package delivers the following features and applications:
Day and Night Call Routing
Messaging features
Set Paging
Auto Attendant (including back-up)
Call Record
Restricted Sets
Dynamic Extension
Door Relay
Call Pick Up
External Music on hold
The following are some of the benefits received from the MiVoice Office 250:
Owning the equipment saves money
Centralized call answering through the MiVoice Office
A wide range of features to improve customer service, increase productivity, and reduce
costs
A leading edge in technology
Embedded Unified Voice Messaging is also included and offers:
Unified messaging with e-mail synchronization (IP)
MP3 and WAV attachments
Voice mail
Message notification and retrieval
Automated attendant
Call routing announcements (CRA)
Record-a-Call
Optional BlackBerry message formatting (BES).
This includes four embedded voice mail ports (up to 32 on the HX Controller) and over 80 hours
of voice mail storage (upgradeable to 300 hours).
The embedded Unified Voice Messaging forwards voice mail to e-mail in MP3 format and
supports the VPIM protocol for voice mail networking. The embedded messaging capabilities
offer bidirectional synchronization of deletion and read/heard messages. This synchronization
can be associated with e-mail mailboxes stored on Microsoft Exchange, IBM Lotus Notes, or
Novell GroupWise.
SMTP encryption is used to forward voice messages securely to e-mail servers.