Mitel MIVOICE OFFICE 400 6920 SIP User manual

MIVOICE OFFICE 400
MITEL 6920 SIP
USER GUIDE
eud-1763_en / 2.1 – R6.0 – 10.2018

2Mitel 6920 SIP
eud-1763/2.1 – R6.0 – 10.2018
NOTICE
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For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer
to the website: http://www.mitel.com/trademarks.
Mitel 6920 SIP
eud-1763/2.1 – 10.2018
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2018 Mitel Networks Corporation
All rights reserved

Welcome...
Mitel 6920 SIP 3
eud-1763/2.1 – R6.0 – 10.2018
Welcome...
Welcome to the user guide for the desk phones Mitel 6920 SIP for MiVoice
Office 400 communication systems.
This user's guide will assist you with the use of your phone and introduce
you step by step to the functions and configuration. If you require further
technical support or information on other products of Mitel, please visit our
website www.mitel.com, use our Mitel DocFinder or find the document on
Mitel eDocs.
This user's guide is relevant only for Mitel SIP phones connected to a
MiVoice Office 400 communication system. Other user’s guides are avail-
able for operation on other communication systems or for direct operation
via a SIP provider. Consult your system administrator if you are unsure
whether you have the correct user’s guide for your requirements.
Notes: • Not all listed functions are available by default. Contact your system
administrator to learn more about the available features and services in
the MiVoice Office 400 communication system.
• Your system administrator has the option to individually set some of the
phone's features. In this case your default values will differ from the
default values described in this user's guide.
• Some functions are offered both from the MiVoice Office 400 communi-
cation system and locally from your Mitel SIP phone. Since the MiVoice
Office 400 communication system does not fully support local functions,
we recommend you to always have your system administrator do the
configuration work or use the Self Service Portal yourself (see chapter
"MiVoice Office 400 Self Service Portal", page 9).

4Mit el 6 9 2 0 SI P
e u d- 1 7 6 3/ 2. 1 – R 6. 0 – 1 0. 2 0 1 8
W el c o m e...
S af et y i nf or m ati o n
F ail ur e t o o b s er v e t hi s i nf or m ati o n c a n b e h a z ar d o u s a n d i nfri n g e e xi sti n g
l a w s.
C o n n e cti o n s
Al w a y s pl u g t h e p h o n e c a bl e c o n n e ct or s i nt o t h e a p pr o pri at e s o c k et s. D o n ot
m o dif y t h e c o n n e cti o n s i n a n y w a y.
P o w er s u p pl y
Y o ur p h o n e c a n b e s u p pli e d wit h p o w er i n v ari o u s w a y s. P a y att e nti o n t o t h e
i nf or m ati o n gi v e n b y t h e s y st e m a d mi ni str at or.
N ot e: T h e d e vi c e will b e i n o p er a bl e w h e n t h e m ai n s p o w er f or t h e c o m m u ni c ati o n s y s-
t e m f ail s.
M et al o bj e ct s
T el e p h o n e r e c ei v er s pr o d u c e m a g n eti c fi el d s t h at c a n attr a ct s m all m et alli c
o bj e ct s s u c h a s pi n s a n d st a pl e s. T o a v oi d i nj ur y, d o n ot pl a c e t h e h a n d s et
w h er e s u c h o bj e ct s c a n b e pi c k e d u p.
M ai nt e n a n c e
• M a k e s ur e all i n st all ati o n a n d r e p air w or k i s c arri e d o ut b y a s p e ci all y q u alifi e d
t e c h ni ci a n.
• Al w a y s u s e a s oft, m oi st e n e d, or a nti st ati c cl ot h t o cl e a n y o ur d e vi c e. D o n ot
u s e c h e mi c al s or ot h er c h e mi c al pr o d u ct s.
C o st c o ntr ol a n d d at a pr ot e cti o n
Y o u s h o ul d pr ot e ct y o ur p h o n e wit h a PI N s o t h at n o- o n e c a n m a k e p h o n e c all s
at y o ur e x p e n s e. A c o d e will al s o pr ot e ct y o ur p er s o n al s etti n g s.
A m bi e nt c o n diti o n s
• O nl y o p er at e t h e d e vi c e i n a t e m p er at ur e r a n g e of + 5 ° C t o a p pr o x. + 4 0 ° C.
• A v oi d dir e ct s u nli g ht a n d ot h er s o ur c e s of h e at.
• Pr ot e ct y o ur d e vi c e a g ai n st t h e m oi st ur e, e x c e s si v e d u st, c orr o si v e li q ui d s
a n d st e a m.
• D o n ot e x p o s e y o ur d e vi c e t o el e ctr o m a g n eti c fi el d s (f or e x a m pl e: el e ctri c
m ot or s, h o u s e h ol d a p pli a n c e s). T h e s p e e c h q u alit y c o ul d b e aff e ct e d.
Di s p o s al
B e s ur e t o di s p o s e of y o ur d e vi c e, b att eri e s a n d it s p a c k a gi n g i n a n e n vir o n m e n-
t all y c o m p ati bl e w a y. El e ctri c al e q ui p m e nt d o e s n ot b el o n g i n d o m e sti c w a st e.
D e p o sit it at a r et ur n c e nt er.
A c c e s s ori e s
U s e ori gi n al a c c e s s ori e s or s p e cifi c all y a p pr o v e d a c c e s s ori e s o nl y. T h e u s e of
ot h er a c c e s s ori e s m a y d e cr e a s e p erf or m a n c e or p o s e a ri s k t o y o ur h e alt h or
s af et y.
1
2 0
5

Welcome...
Mitel 6920 SIP 5
eud-1763/2.1 – R6.0 – 10.2018
Document information
• Document number: eud-1763
• Document version: 2.1
• Based on: MiVoice Office 400 R6.0
• Valid as of: MiVoice Office 400 R6.0
• Document date: 10.2018
• In PDF Viewer, click on this link to download the latest version of this
document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1763_en.pdf?get&DNR=eud-1763
or find the document on: Mitel eDocs.

6Mitel 6920 SIP
eud-1763/2.1 – R6.0 – 10.2018
Welcome... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Document information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Information about the MiVoice Office 400 communication system. . . . . . 8
Keys, display, and menu guidance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Key designations and sockets. . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Operating your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessory support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Initiating calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using functions before/while in a call . . . . . . . . . . . . . . . . . . . . . 37
Using further functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Overview of available functions. . . . . . . . . . . . . . . . . . . . . . . . . . 56
Organizing absences from the desk . . . . . . . . . . . . . . . . . . . . . . 61
Operating call lists and voice messages. . . . . . . . . . . . . . . . . . . 66
Operating system events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Organization within the team (busy lamp field) . . . . . . . . . . . . . . 70
Line keys on a key telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using functions with Mitel OpenCount . . . . . . . . . . . . . . . . . . . . 74
Setting functions by remote control. . . . . . . . . . . . . . . . . . . . . . . 75
Personalizing your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Configuring the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Configuring the audio properties. . . . . . . . . . . . . . . . . . . . . . . . . 78
Configuring general phone settings . . . . . . . . . . . . . . . . . . . . . . 81
Protecting yourself against calls . . . . . . . . . . . . . . . . . . . . . . . . . 85
Phone book management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Configuring voice mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Configuring presence profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Configuring keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Auxiliary reception phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Auxiliary reception phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Content

Mitel 6920 SIP 7
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Operating the auxiliary reception phone. . . . . . . . . . . . . . . . . . . 95
Product and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

8Mitel 6920 SIP
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Information about the MiVoice Office 400 communication system
Information about the MiVoice
Office 400 communication system
One number user concept
Your system administrator can set up several phones for you, all of which
have the same phone number (one number user concept). You have only
one name and phone number with which to identify yourself to your call
partners, regardless of which of the phones you use to make your calls.
The advantage is that callers can reach you by using the same phone
number, wherever you happen to be.
With personal call routing, you can define to which phone (or phones)
incoming calls must be routed (see the chapter "Activating personal call
routing", page 50).
Some of the benefits of the one number user concept are:
• With Ring Alone, you can choose on which phone calls are signaled
acoustically (see chapter "Activating Ring Alone", page 51).
• Your system administrator can set whether you are busy for further
incoming calls (indicate to the caller that you are busy if you are on
another call).
• You can make outgoing calls using the other terminals while you are
already on a call.
• Call lists and contacts stored on the MiVoice Office 400 communication
system are available on all your phones and are automatically synchro-
nized.
• An announcement is made on all phones that support announcements.
• Fast Take (*88) allows you to receive an incoming call on any of the
phones while you are already on a call on another phone.

Information about the MiVoice Office 400 communication system
Mitel 6920 SIP 9
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MiVoice Office 400 Self Service Portal
The Self Service Portal is a web-based application for phones on a
MiVoice Office 400 communication system. The Self Service Portal helps
you configure and modify your personal phone settings (for example: key
configurations, labels for configurable keys, display language, and so on)
directly and autonomously using your PC.
After you receive your user account details for the Self Service Portal from
your system administrator and after you log on to the portal, the home
page displays an overview of all your phones. See the Self Service Portal
online help for further information about specific topics.
Contact your system administrator for the credentials for access to the Self
Service Portal.

10 Mitel 6920 SIP
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Keys, display, and menu guidance
Keys, display, and menu guidance
The following sections provide an overview of the keys and sockets
available on your phone and their usage.
Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Operating your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Keys, display, and menu guidance
Mitel 6920 SIP 11
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Key designations and sockets
The following figure shows the keys on the phone.
Mitel 6920 SIP Phone
The following table describes the keys on the phone with regard to the fig-
ure:
14
15
7
2
1011
19
20
1
12
4
5
6
8
9
13
16
17
18
21
T1...T20
S1...S18
3

12 Mitel 6920 SIP
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Keys, display, and menu guidance
No
.
Key icon Key name Description and Usage
1 Handset
2Display Color screen:
• top left: line number, name1)
• top right: status display (displays symbols)
• bottom right: status notifications
• Middle: Display, depends on phone status
3 Message LED Color and status signal a specific event.
4 Navigation key with
selection key
Four directional keys (up, down, left, and right) on
the navigation cluster that can be used to navigate
through the various applications and settings
menus. The centre key acts as a Select button.
Horizontal navigation
keys
• Switching between the display in idle state and
line selection.
• Navigating in the options list.
Vertical navigation keys Navigating in the sub-menus of the options list.
Selection key • Selecting a menu item.
• Confirming settings.
5 End key
• Ending a call.
• Back to display in idle state.
• Exiting editor without changes.
6 Redial key Calling up the list of last dialed numbers.
7 Hold key • Holding an active call.
• Taking back a call from hold.
8 Mute key
Muting the microphone so that the caller cannot
hear you (the LED beside the key turns on when
the microphone is on mute).
9Loudspeaker/headset
key with LED
• Activating/deactivating open listening.
• Activating/deactivating handset microphone.
• Activating/deactivating headset microphone.
10 Hash key Entering # or special characters.
11 Alphanumeric keys (A-Z,
a-z, 0-9)
Entering characters and digits.

Keys, display, and menu guidance
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12 Asterisk key Entering * or space.
13 Volume keys Adjusting volume.
14 Settings key Calling up a local settings menu (options list).
15 Voice mail Accessing your voice mail service.
16 Call history • Calling up the call history menu:
– unanswered
– answered
– redial list
17 Directory lookup Calling up the directory lookup.
18 Bottom softkeys S1-S18 Four freely configurable keys on which a total of
18 functions or call numbers can be configured.
Default functions are automatically set by the
MiVoice Office 400 communication system. You
can configure additional functions. If more than
four functions or call numbers are configured, the
fourth key is used to switch levels. Every fourth
function or call number is accessible at the next
level.
19 Rear:
• Connection for expansion key module.
•Connection for power supply.
•Connection for USB 2.0; this port can also be used to plug a headset with
an audio dongle.
•GigE dual connection for PC and LAN.
•Connection for headset.
•Connection for Power over Ethernet (PoE), class 2.
•Connection for wall mounting.
No
.
Key icon Key name Description and Usage

14 Mitel 6920 SIP
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Keys, display, and menu guidance
Display symbols
20 Speaker
21 Programmable keys T1-
T20 with LED
Six freely configurable keys that can be set up for
various functions, call numbers, or busy lamp
fields. If more than six functions, call numbers, or
busy lamp fields are configured, the bottom key is
used to switch levels. The next levels give access
to functions or call numbers on keys on or above
key six. A LED is located next to each function key
signaling the functional state.
1) depending on the configuration
No
.
Key icon Key name Description and Usage
Status bar
Missed calls
New voice message
Note: If there are more than nine missed calls, the number of missed calls are dis-
played as exclamation mark. The exclamation mark is also displayed in special
circumstances, for example, if there is a voice mail message or a notification /
call back request.
Headset connected
Unconditional call forwarding activated
Do not disturb (if busy)
Call recording activated
Presence state: Available (default)
Presence state: Meeting
Presence state: Absent
Presence state: Busy

Keys, display, and menu guidance
Mitel 6920 SIP 15
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Presence state: Not available
Phone locked
Status bar
Call connection states, information (main window)
Phone in dial mode
Incoming call
Call connected
Outgoing call
Call on hold
Active conference
More keys available
Voice message unread
Voice message retrieved
Mitel Hi-Q™ audio technology
Voice Mail mode: Recording allowed
• Data/voice encryption
• Voice Mail mode: Recording not allowed
Presence state
Available (default)
Meeting
Absent
Busy
Not available

16 Mitel 6920 SIP
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Keys, display, and menu guidance
Settings key
Language
Time and Date
• Settings
• Time Zone
• Set Date and Time
Directory
Lock
• Password
• Phone lock
Status
Audio
•AudioMode
• Headset
• Ring Tones
• Tone Set
Display
Live Dialpad
Restart
Note: Settings under the menu item Advanced are protected by a password and are
reserved for your system administrator.

Keys, display, and menu guidance
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Operating your phone
Most keys and functions are described in the key legend. Other over-
views and operating aids can also be found here.
Overview system menu
The system menu is accessed using the softkey Menu. This contains the
following menu entries. Refer to the relevant chapters of this user’s guide
for further information on these menu entries.
Using a softkey/navigation key
Softkeys are the keys that are automatically configured with context-
dependent functions by the MiVoice Office 400 communications system.
The functions are displayed on screen and operated with the navigation
key. The softkeys are set to the most commonly used functions, with the
right softkey always being the More key ( ) when more softkeys are con-
MiVoice Office 400 System menu
1. Hotel menu
2. System events
3. Call lists
4. Directory Lookup
5. Voice Mail
6. Call forwarding
7. Presence
8. Personal call routing
9. Lock / Unlock phone
10. Alarm melodies
11. Software Version
Note: •TheHotel menu appears only when your system administrator has
defined you phone as a auxiliary reception phone in the system.
•TheSystem events option appears only when there is a new sys-
tem events for your phone.
• Few options may or may not appear in the System menu depend-
ing on the configuration done by your system administrator in the
MiVoice Office 400 communication server.

18 Mitel 6920 SIP
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Keys, display, and menu guidance
figured than can be displayed. The More key is needed to switch between
the key levels. The number of dots indicates the number of levels as well
as on which level you currently are.
A menu can have several sub-menus. Press the suggested softkey to
access the sub-menu or the selection of available editing options or to
carry out an action.
Free configurable keys
Your phone is equipped with freely configurable keys. Popular functions
are set for a specific configurable key by default by your system adminis-
trator (see "Function key configuration (default key setting) - Overview",
page 19). The remaining configurable keys can be configured with a spe-
cific action type: Call number, function, KT line, busy lamp field. The KT
lines and the busy lamp fields can be configured only on the top softkeys
and the keys of an expansion key module.
As soon as you have configured more keys than can be displayed, the
More key ( ) will appear. The number of dots indicates the number of
levels as well as relative position. Press the More key in order to switch
from one level to another.
The key configuration is not made directly on the phone. Available settings
for the key configuration:
•MiVoice Office 400 communication system: The configuration is
made by your system administrator in the communication system.
•Self Service Portal: You can use the Self Service Portal (see chapter
"MiVoice Office 400 Self Service Portal", page 9) where you can config-
ure, change, or delete the keys.
For information about freely configurable keys, see the chapter "Configur-
ing keys", page 90.
Note: A key that you have configured locally on your phone can not be displayed
or overwritten in the Self Service Portal. Therefore, always configure your
keys using the Self Service Portal of the MiVoice Office 400 communica-
tion server.

Keys, display, and menu guidance
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Function key configuration (default key setting) -
Overview
The phone on the MiVoice Office 400 communication system is delivered
with the default function key configurations summarized in the following
table. Note that your system administrator might change the default config-
uration and your phone configuration might therefore differ from the default
configuration.
Overview alphanumeric keyboard
The alphanumeric keyboard has a dialpad with digits from 0 through 9, a *
key, and a # key. Of these, keys 2 through 9 contain letters of the alphabet.
These dialpad keys can be used for entering digits, password, text, and
special characters, and also for quickdial. You can use the alphanumeric
keyboard to dial a phone number to make a call and to press keys as
required by an Interactive Voice Response (IVR) system. Press the rele-
vant key repeatedly until the character you want is displayed.1)
The alphanumeric keypad is set to the characters listed in the following
table.2)
Function key Mitel 6920 SIP Mitel 6920 SIP if defined as free seat-
ing phone
Key T1 Personal Line 1 Personal Line 1
Key T2 Personal Line 2 Personal Line 2
Key T3-T20 Empty Empty
Key S1 System menu System menu
Key S2 Call forwarding menu Free seating: Log in/ Log out
Key S3 Take (pick up own call) Request a callback
Key S4 Empty Empty
Key S5 Call routing menu Empty
Key S6 Phone lock on/off Empty
Key S7 Request a callback Empty
Key S8-S18 Empty Empty
1) Please note that actual key configuration depends on which keypad is used.
2) Please note that the actual character selection is dependent on the language
selected.

20 Mitel 6920 SIP
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Keys, display, and menu guidance
Entering text
Entering numbers and letters: In text mode, you can switch between
digit and letter input using the abc / ABC / 123 softkey.
Correcting entries: To delete an incorrect character, use the Backspace
softkey.
Confirming entries: To confirm an entry or selection, use the Select soft-
key.
Resetting entries: An entry or selection can be reset using the Reset soft-
key.
Closing editor without saving: With the Back softkey, you can cancel the
entry without saving or go back to the idle state in the menu.
Upper case Lower case
00
1 . : ; = _ , - ’ & ( ) [ ] $ ! 1 . : ; = _ , - ’ & ( ) [ ] $ !
A B C 2 Ä Á À Â Ã Æ Å Ç АБВГa b c 2 ä á à â ã æ å ç a бвг
D E F 3 É Ê ДЕЁЖЭd e f 3 é è ê Дe ë жз
G H I 4 Í Ï Î ИЙКЛg h i 4 ì í ï î ийкл
J K L 5 МНОПj k l 5 мноп
M N O 6 Ñ Ö Ó Ò Ô Õ Ø РСТУm n o 6 ñ ö ó ò ô õ ø рсту
P Q R S 7 ß ФХЦЧp q r s 7 ß фхЧч
T U V 8 Ü Ú Ù Û ШЩЪЫt u v 8 ü úù û шщъы
W X Y Z 9 ЬЗЮЯw x y z 9 ьзюя
* <Space> * <Space>
# / \ @ # / \ @