Mitel MIVOICE OFFICE 250 User manual

PART NO. 550.8107
ISSUE 16, FEBRUARY 2020
MiVoice Office 250
Single-Line Phone User Guide

NOTICE
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MiVO 250 Single-Line Phone User Guide
Part No. 550.8107
Issue 16, February 2020
®,™ Trademark of Mitel Networks Corporation
© Copyright 2020 Mitel Networks Corporation
All rights reserved

Single-Line Phone Quick Reference Guide
This guide provides information for frequently used features. For more information about these and other
features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your
system.
Commonly Used Feature Codes
Contact your system administrator for more information
about system features.
Answering Calls
Lift thehandset.
Placing Emergency Calls
Dial the emergency number (911 U.S. or 999/112
Europe). The system immediately places the
emergency call as soon as you dial the number,
even if you do not select an outside line.
Placing Internal (Intercom) Calls
1. Lift the handset, and then dial theextension
number.
2. If your call goes through handsfree to a
phone’s speaker, speak after you hear a
doubletone.
If you hear continuous ringing, wait for the call to
be answered.
Placing a Call on Hold
To place a call on hold, perform a hookflash, and
then dial 336. To return to the call, perform a
hookflash and dial 336.
Placing Emergency Calls
Dial the emergency number (911 U.S. or
999/112 Europe).Thesystemimmediately places
the emergency call as soon as you dial the
number, even if you do not select an outside line.
Placing External Calls
1. Lift the handset and dial the OutgoingCall
feature code (8 is the default code).
2. Dial the number.
Redialing External Numbers
Lift the handset and dial 380. The line is
automatically selected, and the number is dialed.
Feature
Code
Account Code – Following Calls
391
Account Code – Optional
390
ACD Agent – Log In/Out
328
ACD Agent – Wrap-Up Terminate
329
Agent Help Request
375
Answer (Ringing Call)
351
Automatic Trunk Call Access – On/Off
360
Call Forward All Calls
355
Call Forward No Answer/Busy
358
Conference
5
Do-Not-Disturb – On/Off
372
Dynamic Extension Express – On/Off
364
Dynamic Extension Express Handoff
388
Hold – Individual
336
Hunt Group – Remove/Replace
324
Message – Delete Message
368
Message – Leave Message
367
Page
7
Program Station Passcode
392
Queue (Callback) Request
6
Record-A-Call
385
Redial
380
Remote Programming
359
Reverse Transfer (Call Pick-Up)
4
Ring Intercom Always On/Off
377
Routing Off
304
System Speed Dial
381
Station Speed Dial
383
Transfer to Hold
346
Transfer to Ring
345

Transferring Calls to Other Extensions
1. While on the call, perform a hookflash. You
hear two short tones.
2. Dial an extension number.
If desired, wait for an answer and announce the
call.
3. Hang up.
If the number is busy, there is no answer, or the
transfer is refused, hookflash twice to return to
the caller.
Forwarding Calls
1. Lift the handset, and then enter one ofthe
following feature codes:
• 355: Call Forward All Calls
• 356: Call Forward If No Answer
• 357: Call Forward If Busy
• 358: Call Forward If No Answer/Busy
2. Dial an extension number, or select an
Outgoing line, and then dial the telephone
number.
3. Hang up.
Placing Ad Hoc Conference Calls (Internal)
1. While on the first call, perform a hookflash,
and then dial 5.
2. Place another call, and then hookflash, and
then dial 5.
3. Perform another hookflash, and then dial 5
again to join all of the calls together in the
conference.
Placing Ad Hoc Conference Calls (External)
1. While on the first call, perform a hookflash.
You hear two short tones.
2. Select an outgoing line and dial thenumber.
If desired, wait for an answer and announce the
call.
3. Hang up.
If the number is busy, there is no answer or the
transfer is refused, hookflash twice to return to
the caller.
Retrieving Messages
When you lift the handset, you hear six quick
tones followed by intercom dial tone. Dial 365 to
automatically place a call to the station or
message center that left the message.
To Turn on Do-Not-Disturb
1. Lift the handset, and then dial 370.
2. Enter the default DND message number.
3. Enter the optional second-line message text.
4. Hang up.
Placing a Page Announcement
1. Lift the handset, and then dial 7.
2. Enter the page-zone number (0 to 9).
3. After the tone, make your announcement,and
then hang up.
Responding to a WaitingCall
To respond to a waiting call, do one of the
following:
• End the call by hanging up. When the
waiting call rings, lift the handset to
answer.
• Place the current call on hold.
Using Reverse Transfer
1. Lift the handset, and then dial 4.
2. Dial the extension or hunt group number
where the call is ringing or holding.

Important Safety Instructions and Precautions
Remember the following safety guidelines when using the phone.
Programming Emergency Numbers
Make sure to do the following when programming emergency numbers and/or making test calls to
emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform tests during off-peak hours such as early morning or late evenings.
Safety Notices
The following notices may appear on the product or in the technical documentation.
Notice Description
Caution indicates a potentially hazardous situation which, if not avoided,may result in minor
or moderate injury and/or damage to the equipment orproperty.
Warning indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Dangerindicates animminently hazardoussituation which,ifnotavoided,will resultin death
or serious injury.
The exclamation point within an equilateral triangle indicates that important operating and
maintenance (servicing) instructions are included in the literature accompanying the
product.
Maintenance and Repair
There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized
Mitel provider.
Note: Changes or modifications not expressly approved by Mitel may void the user’s right to operate the
equipment.
Product Disposal Instructions
This symbol indicates that the product is classified as electrical or electronic equipment
and should not be disposed of with other commercial or household waste at the end of
its working life. For appropriate disposal and recycling instructions, contact your local
Mitel provider.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to
minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best
available recovery and recycling techniques.

Software Compatibility
Depending upon which software version your telephone system is using, some of the features included
in this guide may not be available for your phone. Check with your system administrator to see which
software version your telephone system currently uses and if there are any feature restrictions for your
system.

Phone Usage
This equipment is not for connection to the telephone network or public coin phone service. It is only for
use when connected to Mitel systems.
When using your phone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury to persons, including the following:
•Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or
laundry tub, in a wet basement, or near a swimming pool.
•Avoid using a phone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
•Do not use the phone to report a gas leak in the vicinity of aleak.
•Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection of
this phone to an off premise application, an out of plant application, any other exposed plant
application, or to any equipment other than the intended application may result in a safety
hazard, and/or defective operation, and/or equipment damage. “Exposed plant” means
where any portion of the circuit is subject to accidental contact with electric lighting or power
conductors operating at a voltage exceeding 300 volts between conductors or is subject to
lightning strikes.
•The socket outlet, if used, shall be located near the equipment and shall be easily located by
the user.
•Use only Mitel approved power adaptors.
•The handset supplied with the phone is not certified for use with any other phone. Use of the
handset with any other phone may have the potential to cause hearing loss in the event of a
lightning strike on the outside plant wiring.
Regulatory Approvals
For regulatory information (for example, FCC approvals), see the manufacturer’s regulatory information
included with your phone.

Contents
Contents
Getting Started 1
Welcome...............................................................................................................................................1
Things to Know....................................................................................................................................1
Contact Information ............................................................................................................................2
Returning to Default Operation..........................................................................................................2
Default Access Codes...................................................................................................................3
Outside Line Access Codes...................................................................................................3
Extension Numbers ...............................................................................................................3
Default Feature Codes ..................................................................................................................3
Using Account Codes.........................................................................................................................5
Activating Door Relay.........................................................................................................................5
Answering and Placing Calls 7
Answering Calls ..................................................................................................................................7
Answering Waiting Calls .................................................................................................................... 7
Placing Calls........................................................................................................................................8
Placing Emergency Calls...............................................................................................................8
Placing Internal Calls.....................................................................................................................8
Requesting a Callback (Queuing the Phone)................................................................................8
Placing External Calls....................................................................................................................8
Redialing a Number.......................................................................................................................9
Using Speed Dial...............................................................................................................................10
Using System Speed Dial............................................................................................................10
Using Station Speed Dial.............................................................................................................10
Storing Station Speed-Dial Numbers...................................................................................10
Dialing Station Speed-Dial Numbers...................................................................................10
Deleting Station Speed-Dial Entries ....................................................................................10
Call Features 11
Using Ring Intercom Always............................................................................................................ 11
Using Off-Hook Voice Announce..................................................................................................... 11
Placing Calls On Hold....................................................................................................................... 11
Transferring Calls..............................................................................................................................12
Transferring Calls to Other Extensions .......................................................................................12
Transferring Calls to External Numbers ......................................................................................12
Using Reverse Transfer...............................................................................................................12

Contents
Forwarding Calls ...............................................................................................................................13
Manual Call Forwarding...............................................................................................................13
System Forwarding......................................................................................................................13
Using Dynamic Extension Express.................................................................................................14
Using the Handoff - Push/Pull Feature........................................................................................15
Receiving Message Waiting Indications......................................................................................16
Placing Ad Hoc Conference Calls ................................................................................................... 17
Dropping Out of a Conference.....................................................................................................17
Ending a Conference and Placing all Parties on Hold ................................................................17
Using Meet-Me Conferencing...........................................................................................................18
Conference Assistant ..................................................................................................................18
Access Codes..............................................................................................................................18
Setting Up a Meet-Me Conference..............................................................................................18
Joining a Meet-Me Conference ...................................................................................................19
Dropping Out of a Meet-Me Conference.....................................................................................19
Putting a Meet-Me Conference on Hold......................................................................................19
Transferring a Meet-Me Conference ...........................................................................................19
Using Record-A-Call .........................................................................................................................20
Using Configuration Assistant.........................................................................................................21
Changing Your Station Passcode ............................................................................................... 21
Accessing Configuration Assistant..............................................................................................22
Changing the Dynamic Extension Express Settings...................................................................22
Changing the DND Settings ........................................................................................................23
Changing the Manual Call Forwarding Settings..........................................................................23
Managing Meet-Me Conferencing Access Codes.......................................................................24
Remote Programming.......................................................................................................................25
Changing the Dynamic Extension Express Settings...................................................................25
Changing the DND Settings ........................................................................................................26
Changing the Manual Call Forwarding Settings..........................................................................26
Changing Your Station Passcode ............................................................................................... 27
Messages 29
Using Messages ................................................................................................................................29
Leaving Messages at Other Extensions......................................................................................29
Retrieving Messages...................................................................................................................29
Canceling Messages Left at Other Extensions ...........................................................................30
Deleting Messages......................................................................................................................30
Paging Other System Users.............................................................................................................30
Using Do-Not-Disturb........................................................................................................................31
Hunt Groups 33
Hunt Group Calls Enabled/Disabled................................................................................................33

Contents
Logging in to ACD Hunt Groups......................................................................................................33
Logging out of ACD Hunt Groups ...................................................................................................34
Stopping the ACD Hunt Group Wrap-up Timer..............................................................................34
Requesting Agent Help.....................................................................................................................35
Index 37

Getting Started
Getting Started
Welcome
The instructions in this guide are for using the single-line phone. The Quick Reference Guide located at
the beginning of this user guide is an overview of frequently used features.
Your phone should be powered on and ready to use. If you have any questions on the operation of your
phone, contact your system administrator for assistance.
Because a variety of voice mail products work with the Mitel MiVoice Office 250, this guide does not
include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your
system. For example, refer to the Enterprise Messaging, Unified Voice Messaging, and Embedded Voice
Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide on the
Mitel Web site (http://edocs.mitel.com).
Contact your system administrator for more information about your voice mail system.
Note: Because many phone features can be programmed to perform various tasks, some features may
work differently than the descriptions in this guide. Contact your system administrator for more
information.
Things to Know
Your single-line phone and telephone system come equipped with many features. To help you
understand what everything means, read the following information before you use your phone:
•Your telephone system may be programmed for one or two dial tones. Systems with two dial
tones have one for intercom calls and one for outside calls.
•Many features “time out” if you wait too long before performing the next step. If this happens, you
must hang up and start over.
•If you hear four fast tones or repeating fast tones, you have done one of the following:
•Pressed an invalid button combination
•Tried to select a restricted line
•Dialed a restricted or invalid number
•Dialed too slowly between digits
•Waited too long before performing the nextstep. Hang up and try again.
•“Off-hook” means that the handset is lifted. “On-hook” indicates that the handset is in the cradle.
For example, you must first go “off-hook” to make a call, but you must go “on-hook” to end a call.
•Some instructions require you to perform a “hookflash,” which is a quick hang up and release.

Getting Started
Contact Information
Your system administrator can help you with items such as changing your settings or modifying phone
features. System administrator duties include:
•Adding new user accounts.
•Setting the date and time.
•Programming System Speed-Dial numbers.
•Making system changes, such as changing user names and extensionnumbers.
Contact your system administrator with questions that are not covered in this user guide If you need
further assistance, you can find provider information on the Mitel Web site at www.mitel.com. All sales,
service, and support are coordinated at the local level.
Returning to Default Operation
You can return your phone to default levels at any time. This feature cancels Do-Not-Disturb, manual call
forwarding, and queue requests and restores hunt group calls and system forwarding all at once.
To return your phone to default:
•Lift the handset, and then dial 394.

Getting Started
Default Access Codes
The following are default system access codes. If your system uses different codes, record the codes in
the “New Code” column for reference.
Outside Line Access Codes
Code Type Code New Code
Emergency Call 911 (999/112 Europe)
Outgoing Call (Default) 8
Select Line Group 1 to 208 92001 to 92208
Automatic Route Selection 92000
Extension Numbers
Code Type Code New Code
Attendant 0
Phone Extensions 1000 to 1999
Hunt Groups 2000 to 2299
Default Feature Codes
The following table lists default feature codes.1 If your system administrator changes any of the default
codes, you can record the new codes for reference in the “New Code” column.
Feature Page Code New Code
Account Code – Follow Calls 5391
Account Code – Optional 5390
ACD Agent – Log In 33 326
ACD Agent – Log In or Log Out 33 328
ACD Agent – Log Out 33 327
ACD Agent – Wrap-up Terminate 34 329
Activate Door Relay 5332
Agent Help – Reject 35 376
Agent Help – Request 35 375
Answer Ringing Call 7351
Automatic Trunk Answer 13 350
Call Forward – All Calls 13 355
Call Forward – If Busy 13 357
Call Forward – If No Answer 13 356
Call Forward – No Answer/Busy 13 358
1. These features shown may or may not be enabled for your system.

Getting Started
Feature Page Code New Code
Conference 17 5
Default Station 2394
Do-Not-Disturb 30 370
Do-Not-Disturb – Cancel 30 371
Do-Not-Disturb – On and Off 30 372
Do-Not-Disturb – Override 30 373
Dynamic Extension Express On 17 363
Dynamic Extension Express Off 17 362
Dynamic Extension Express On/Off 17 364
Dynamic Extension Express Handoff 17 388
Hold – Individual 11 336
Hunt Group – Remove/Replace 33 324
Message – Cancel Left Message 30 366
Message – Delete Message 30 368
Message – Leave Message 29 367
Page 30 7
Page Receive – On and Off 30 325
Program Station Passcode 25 392
Queue (Callback) Request 86
Record-A-Call 20 385
Redial 9380
Remote Programming 25 359
Reverse Transfer (Call Pick-Up) 12 4
Ring Intercom Always – On and Off 11 377
Station Speed Dial 10 383
System Forward – On and Off 13 354
System Speed Dial 10 381
Transfer To Hold 12 346
Transfer To Ring 12 345

Getting Started
Using Account Codes
If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature,
you may be required to enter account codes when placing a call. Account codes record information for
telephone record reports. You may be required to enter account codes when placing calls. Contact your
system administrator for more information about using account codes.
There are three types of account codes:
•Standard account codes: Automatically entered into the telephone record report whenever you
place a call.
•Forced account codes: Entered before you can place an outside call.
•Optional account codes: Entered at any time during a call.
To enter an optional account code:
•Perform a hookflash, and then dial 390.
•Enter the optional account code. If the optional account code is not immediately accepted, press
#.
To set an account code for all calls placed from your phone:
•Lift the handset, dial 391, and then the account code. If the account code is not immediately
accepted, press #. This code is used for all calls made from your phone until it is disabled.
To disable the code:
•Lift the handset, dial 391, and then press #.
Activating Door Relay
If the Activate Door Relay feature is enabled, you can unlock a door (i.e., “buzz” it open) through your IP
phone.
You can enter the Activate Door Relay feature code while idle or while on a call. This allows you to
activate the feature while talking to a communications device mounted at the door without first having to
hang up. When activated while on a call, the feature will not affect the call in progress.
To unlock a door:
•While idle or while on a call, dial 332. The door is unlocked.

Answering and Placing Calls
Answering and Placing Calls
With your single-line phone you can make and receive internal (intercom), external, and emergency
calls. The following sections describe how to answer and place calls and how to use related features.
Note: Single-line phones sometime require you to perform a hookflash (a quick hang-up and release) as
part of the instructions for using the feature. A “Hookflash” is known as a “Recall” in Europe.
Answering Calls
Extension numbers allow people in your telephone system to place internal calls easily without dialing
any extra codes.
Note: Ask your system administrator for a list of extensions.
To answer a call:
•Lift the handset.
To place an internal call:
•Lift the handset, and then dial an extension number.
•If your call goes through handsfree to a phone’s speaker, listen for the double tone and then
speak.
•If you hear continuous ringing, wait for the call to be answered.
The telephone system allows you to place a non-handsfree call that will override handsfree mode on the
extension you are calling. If you use the Ring Intercom Always feature to always send non-handsfree
calls, the called party must pick up the handset to answer the call.
To place a non-handsfree call that will ring at the other phone until answered:
•Press # before dialing the extension number.
To program your phone to always send non-handsfree calls using the Ring Intercom Always feature:
•Lift the handset, and then dial 377.
Answering Waiting Calls
If you receive a call while you are on another call, you hear a “call waiting” tone.
To answer a waiting call:
When you hear a single tone, do one of the following:
•End the current call by hanging up. When the waiting call rings, lift the handset to answer.
•Place the current call on hold (see “Placing Calls On Hold” on page 11). You are automatically
connected to the waiting call.

Answering and Placing Calls
Placing Calls
The following instructions describe how to place calls and related features.
Placing Emergency Calls
To place an emergency call:
Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even if you do not select an outside line.
Placing Internal Calls
Internal calls are calls placed to other system extensions. Contact your system administrator for a list of
extension numbers.
To place an internal call:
•Lift the handset, and then dial the extension number.
•If your call goes through handsfree, listen for the double tone, and then begin to speak (see
“Answering Calls” on page 7).
If there is no answer or if the extension is busy, you can do thefollowing:
•Request a callback (queue). See “Requesting a Callback (Queuing the Phone)”below.
•Leave a message. See “Leaving Messages at Other Extensions” on page 29.
Requesting a Callback (Queuing the Phone)
When you request a callback (queue the phone), the system automatically calls to connect you to the
extension when it becomes available.
To request a callback:
If there is no answer or if the extension is busy, perform a hookflash, dial 6, and then hang up. When the
extension becomes available, your extension rings.
To cancel the callback request:
Lift the handset, and then press 6.
Placing External Calls
The following sections describe features used when placing external calls.
To place an external call:
•Lift the handset and dial the Outgoing Call access code (8 is the defaultcode).
•Dial the number.
Note: If you hear a single progress tone, you must dial an account code before you can place your call
(see “Using Account Codes” on page 5).
Depending on system configuration, you may also be able to use one of the following methods to select
an outgoing line:
•Enter the Select Line Group feature code. The default codes are 92001 to 92208.
•Enter the Automatic Route Selection (ARS) feature code. The default code is92000.

Answering and Placing Calls
Contact your system administrator for more information about using Select Line Group or ARS access
codes.

Answering and Placing Calls
Redialing a Number
You can quickly redial the last external number dialed. Although most phones are programmed to redial
the last number dialed, your system administrator can program your phone to redial the last number
saved. You cannot redial extension numbers.
To use Redial:
•Lift the handset, and then dial 380. The system automatically selects a line and dials the number.
To use the Last Number Saved feature:
•To save the last number dialed: Lift the handset, and then dial 380.
•To redial the saved number: After selecting a line, perform a hookflash, and then dial 380. The
number is redialed automatically.

Answering and Placing Calls
Using Speed Dial
You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in
the system (System Speed Dial), or in your phone (Station Speed Dial) and are identified by a location
number. Once programmed, you can quickly dial these numbers by entering a feature code and dialing
the desired location number.
Using System Speed Dial
Your system administrator assigns Speed Dial location numbers, which are available to anyone in the
system. Contact your system administrator for more information.
To Dial System Speed-Dial numbers:
1. Lift the handset and select an outside line.
2. Perform a hookflash, and then dial 381.
3. Dial the speed-dial location (000 to 999 or 0000 to 4999).
Using Station Speed Dial
You can use Station Speed Dial to store up to 10 phone numbers for your personal use. Other system
users do not have access to your Station Speed-Dial numbers.
Storing Station Speed-DialNumbers
You can store up to 10 Station Speed-Dialnumbers.
To store a Station Speed-Dial number:
1. Lift the handset, and then dial 383.
2. Dial the location (0 to 9) to be programmed.
3. Dial the extension or telephone number to be stored.
Note: You cannot use hyphens or colons in the telephone number. If desired, you can perform a hookflash
once to enter an asterisk (*), twice for a pound (#), three times for a hookflash, or four times for apause.
4. Hang up.
Note: To dial outside telephone numbers without first selecting an outgoing line, enter the Outgoing Call
access code (8 is the default code), before dialing the outside telephone number.
Dialing Station Speed-Dial Numbers
To dial a Station Speed-Dial number:
1. Lift the handset. If you are placing an outside call, select an outgoingline.
2. Perform a hookflash, and then dial 382.
3. Dial the desired location (0 to 9).
Deleting Station Speed-Dial Entries
To delete a Station Speed-Dial entry:
1. Lift the handset, and then dial 383.
2. Enter the speed-dial location (0 to9).
3. Enter a hookflash, and then hangup.