Mitel 6865i User manual

Quick Reference Guide
Mitel (Aastra) 6865i Phone Green Platform
Available features may vary. Particular feature set is based on the original order and the system
administrator’s requests for each deployment. Please contact your system administrator or
Telesystem directly to discuss any additions to the system.
Advanced Call Handling
Blind Transfer (Unannounced)
Blind transfers pass through the caller ID of the originating caller to the third party.
• Press the Transfer key to place the first call on hold .
• Input the destination extension or phone number.
• Press the Transfer key to complete the transfer.
Transfer directly to an internal voicemail box by dialing 7 plus the extension as the destination
number
Announced Transfer
• Press the Transfer key to place the first call on hold.
• Input the destination extension or phone number then press the Dial navigation
key. Remain on the line while the second call connects.
• To complete the transfer after talking to the third party, hang up on press .
• To cancel the transfer and go back to the original caller, press the corresponding
Drop navigation key.
Conference (Three Way) Call
• Press the Conference key to place the first call on hold.
• Input the phone number or extension then press the Dial navigation key. Remain on
the line while the second call connects.
• Press the Conference soft key to join the calls.
While on a conference call, hang up to remove all parties from the conference. Alternately, press the
Leave navigation key to hang up your line but keep the others intact.
2700 Oregon Road • Northwood, OH 43619 | 1645 West Chester Pike • West Chester, PA 19382 • 1.888.808.6111 | www.telesystem.us
5.11.18
Call Handling Basics
Answer a call
Lift the handset or press the speaker key.
Place a call
Lift the handset or press the speaker key then dial the extension or phone number.
End a call
Hang up the handset or press the Goodbye key.
Mute
Press the Mute key to mute your audio while on a call. Press again to disengage.
Hold
Press the Hold key to place the selected call on hold. To resume, press the
corresponding Line Key.

Advanced Features
Voicemail
Press the top Voicemail key to access voicemail from your phone.
To access voicemail from outside the office, call your direct number then press * during
the voicemail greeting.
Accessing the voicemail system allows you to setup the account, check messages, change
greetings, and so on. Simply follow the voice prompts.
Directory
Press the top Directory key to access a company directory that stores up to 200 company
extensions. Use the up and down navigation keys to move between the entries.
Pickup
Press the top Pickup key to retrieve a call ringing to another user in your pickup group.
Pickup groups are configured by account administrators.
Quick Reference Guide
Mitel (Aastra) 6865i Phone Green Platform
2700 Oregon Road • Northwood, OH 43619 | 1645 West Chester Pike • West Chester, PA 19382 • 1.888.808.6111 | www.telesystem.us
Do Not Disturb
Press the top DND (Do Not Disturb) key to turn feature on/off. When engaged, all direct calls
go to the extension’s voicemail box. Outbound calls may be made normally.
Park (1 and 2)
Park is a ‘shared’ hold. A parked call can be seen and accessed by all desk phones at the
site.
• To park a call, press one of the available Park keys in the top section of the
phone. This transfers the call to that parking orbit and illuminates the key’s light.
• To retrieve a parked call, from any of the site’s desk phones, simply press the
appropriate park button.
Page
Press to initiate a page, speak the message over the handset, then hang up.
Intercom
Press the intercom key followed by an extension to initiate an intercom-type call. Intercom
calls are auto-answered at the receiving phone as long as it is not already in use.
Redial
Press the (redial) key once to access a list of the 100 most recent calls received. Use
the navigation keys to review the list as well as to call back recently dialed calls.
Callers List
Press the (callers list) key once to access a list of the 200 most recently received calls.
Use the navigation keys to review the list as well as to call back recent callers.
Forward
Call forwarding of your line/extension may be enabled from the phone.
• To enable, dial *72 plus the 10 digit phone number or extension to which all direct
calls should be forwarded then pick up the handset to send the command. The
phone will emit a stutter tone then hang up.
• To disable, dial *73 then pick up the handset to send the command. The phone
will emit a stutter tone then hang up.