Modern Flames AL1500CLX Quick guide

Ambiance CLX Electric Series
AL1000CLX • AL1500CLX • AL2000CLX
AL2500CLX • AL3600CLX
INSTALLATION/SERVICE INSTRUCTIONS
FOR USE IN UNITED STATES AND CANDA

2
USER INSTRUCTIONS
Read these instructions completely before beginning installation. Failure to follow them
could cause a heater malfunction resulting in serious injury and/or property damage.
WARNING: All electric heaters have hot and arcing or sparking parts inside. Do not use it
in areas where gasoline, paint or flammable liquids are or are stored.
This fireplace meets the construction and safety standards of H.U.D. for application in
manufactured homes when installed according to these instructions.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.

3
TABLE OF CONTENTS
Important Instructions.................................. 3
Product Dimensions .................................... 5
Box Contents............................................... 5
Listing Approvals......................................... 6
Unpacking and Testing................................ 6
Locating Fireplace ....................................... 7
Installation ....................................................7
When using electrical heaters, basic precau-
tions should always be followed to reduce the
risk of fire, electric shock and injury to
persons, including the following:
1. Read all instructions before using this
heater.
2. Keep combustible materials, such as
furniture, pillows, bedding, papers, clothes
and curtains away from front of heater. 1.5
meters minimum clearance required.
3. This heater is hot when in use. To avoid
burns, do not let bare skin touch hot
surfaces. The grill directly in front of heater
outlet becomes hot during heater
operation.
4. Extreme caution is necessary when any
heater is used and whenever heater is left
operating and unattended.
5. Always unplug heater when not in use.
6. Do not operate any heater with a damaged
cord or plug or if heater malfunctions or
has been dropped or damaged in any way.
Return heater to authorized service facility
for examination, electrical or mechanical
adjustment or repair.
7. Do not use outdoors.
8. This heater is not intended for use in
bathrooms, laundry areas and similar
indoor locations. Never locate heater
where it may fall into a bathtub or other
water container.
9. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners or the
like. Arrange cord away from traffic area
and where it will not be tripped over.
10.To disconnect heater, turn controls to the
OFF before removing plug from outlet.
11.Do not insert or allow foreign objects to
enter any ventilation or exhaust opening as
this may cause an electric shock or fire or
damage the heater.
WARNING: Improper installation, adjust-
ment, alteration, service or maintenance
can cause injury or property damage. Refer
to this manual. For assistance or additional
information, consult a qualified installer.
CAUTION: Do not expose the heater to the
elements (such as rain, etc).
Do not place clothing or other flammable
material on or near firebox. Never place
any objects on the fireplace.
Carefully supervise young children when
they are in the room with fireplace.
Fireplace becomes very hot when running.
Keep children and adults away from hot
surfaces to avoid burns or clothing igni-
tion. Fireplace will remain hot for a time af-
ter shutdown. Allow surfaces to cool be-
fore touching.
Do not install fireplace directly on carpet or
similar surface which may restrict air circu-
lation beneath unit.
Operation ................................................... 10
Service Parts.............................................. 11
Frequently Asked Questions ...................... 12
Troubleshooting ......................................... 13
Cleaning and Maintenance Instructions ..... 14
Wiring Diagram .......................................... 15
IMPORTANT INSTRUCTIONS
CAUTION: In order to avoid over-
heating, do not cover the heater.
USER INSTRUCTIONS
WARNING: This heater is not equipped
with a device to control the room tempera-
ture. Do not use this heater in small rooms
when they are occupied by persons not ca-
pable of leaving the room on their own,
unless constant supervision is provided.
CAUTION: Some parts of this product can
become very hot and cause burns. Particu-
lar attention has to be given where children
and vulnerable people are present.

4
USER INSTRUCTIONS USER INSTRUCTIONS
12.To prevent possible fire, do not block air
inlets or outlets in any manner. Do not use
on soft surfaces, like a bed, where
openings may become blocked.
13.Always use properly grounded fused and
polarized outlets.
14.A heater has hot and arcing or sparking
parts inside. Do not use it in areas where
gasoline, paint or flammable liquids or
vapors are used or stored.
15.Use this heater only as described in this
manual. Any other use not recommended
by the manufacturer may cause fire, elec-
tric shock or injury to persons.
16.Avoid the use of an extension cord be-
cause the extension cord may overheat
and cause a risk of fire. However, if you
have to use an extension cord, the cord
should be No. 14 AWG minimum size and
rated not less than 1875 WATTS.
17.Always use ground fault protection where
required by electrical codes.
18.Always disconnect power before perform-
ing any cleaning, maintenance or reloca-
tion of heater.
19.To prevent a possible fire, do not burn
wood or other materials in this heater.
20.To prevent electric shock or fire, always
use a certified electrician should new
circuits or outlets be required.
21.When transporting or storing heater, keep
in a dry place.
22.Control panel door gets hot during heater
operation. Open door by pressing on right
corner. A spring magnet will disengage.
Pull door down to open.
23.Do not let children play with the appliance
unsupervised.
24.Heater must not be located immediately
below a socket outlet.
25.The appliance is not to be used by children
or persons with reduced physical, sensory
or mental capabilities, or lack of experience
and knowledge, unless they have been
given supervision and instruction.
26.If the supply cord is damaged, it must be
replaced by the manufacturer, its service
agent or similarly qualified persons in order
to avoid a hazard.
27.The heater must not be located
immediately below a socket outlet.
28.Children of less than 3 years should be
kept away unless continuously supervised.
Children aged from 3 years and less than 8
years shall only switch on/off the appliance
provided that it has been placed or
installed in its intended normal operating
position and they have been given
supervision or instruction concerning use
of the appliance in a safe way and
understand the hazards involved. Children
aged from 3 years and less than 8 years
shall not plug in, regulate and clean the
appliance or perform user maintenance.
29.This appliance can be used by children
aged from 8 years and above and persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning use
of the appliance in a safe way and
understand the hazards involved. Children
shall not play with the appliance. Cleaning
and user maintenance shall not be made
by children without supervision.
30.SAVE THESE INSTRUCTIONS
IMPORTANT INSTRUCTIONS

5
BOX CONTENTS
1 Fire Unit
1 Glass Face
3 L-metal Brackets
4 Wall Anchors
4 Small Washer Head
Screws
4 Large Washer Head
Screws
1 Remote
1 Mounting Bracket
USER INSTRUCTIONS
PRODUCT DIMENSIONS
Model Viewing Area Face Dimensions Firebox Dimensions
AL1000CLX 559mm W x 254mm H 1016mm W x 648mm H 616mm W x 489mm H x 140mm D
AL1500CLX 1067mm W x 254mm H 1524mm W x 648mm H 1124mm W x 489mm H x 140mm D
AL2000CLX 1575mm W x 254mm H 2032mm W x 648mm H 1632mm W x 489mm H x 140mm D
AL2500CLX 2083mm W x 254mm H 2540mm W x 648mm H 2140mm W x 489mm H x 140mm D
AL3600CLX 3200mm W x 254mm H 3658mm W x 648mm H 3258mm W x 489mm H x 140mm D
Width varies (see chart below)
489mm
(all models)
140mm
(all models)

6
USER INSTRUCTIONS INSTALLATION
UNPACKING AND TESTING
Carefully remove unit from box. Prior to per-
manently installing unit, test to make sure unit
operates properly. To do this, plug unit's
power supply cord into a conveniently located
220-volt grounded outlet.
CAUTION: The unit's power supply cord
must be connected to a properly
grounded and protected 220-volt outlet.
Always use ground fault protection
where required by the electrical code.
Never use an extension cord with this
product.
WARNING: Do not operate the unit if it is
damaged or has malfunctioned. If you
suspect the unit is damaged, return the
unit to an authorized service facility for
examination, electrical or mechanical ad-
justment or repair.
LISTING APPROVALS
AL-2500 CLX AL-1500 CLX AL-1000 CLXAL-2000 CLXAL-3600 CLX
Volts/HZ
Amps
AC 220V/50Hz
15 Amps
AC 220V/50Hz
15 Amps
AC 220V/50Hz
15 Amps
AC 220V/50Hz
15 Amps
AC 220V/50Hz
15 Amps
Heater AC 220V/50Hz
1.5kW
AC 220V/50Hz
1.5kW
AC 220V/50Hz
1.5kW
AC 220V/50Hz
1.5kW
AC 220V/50Hz
1.5 kW
Lamps LED LED LEDLEDLED
Rotor
motor
AC 220V/50Hz 4W
CCW 15/18 r/min
AC 220V/50Hz
4W CCW 15/18 r/
min
AC 220V/50Hz
4W CCW 15/18 r/
min
AC 220V/50Hz
4W CCW 15/18 r/
min
AC 220V/50Hz 4W
CCW 15/18 r/min
Shipping
Size 2604x230x800mm 1590x230x800mm 1080x230x800mm2096x230x800mm3721x230x800mm
Shipping
Weight 88 kg 45 kg 30 kg68 kg127 kg
Ambiance Linear Electric Fireplaces are CE,
ETL and SAA approved and safety tested.

7
INSTALLATION
WARNING - RISK OF FIRE!
The power cord must not be pinched or
against a sharp edge. Secure cord to
avoid tripping or snagging to reduce the
risk of fire, electric shock or personal in-
jury.
Do not run cord under carpeting. Do not
cover cord with throw rugs, runners or
the like. Arrange cord away from traffic
areas and where it will not be tripped
over.
WARNING - RISK OF FIRE!
To prevent a possible fire, do not block
air intake or exhaust in any manner. Do
not use on soft surfaces where openings
may become blocked.
WARNING - RISK OF FIRE!
Do not blow or place insulation against
the firebox.
To reduce the risk of fire do not store or
use gasoline or other flammable vapors
in the vicinity of this or any other heater.
Installing fireplace
Select a suitable location that is not suscep-
tible to moisture and is a safe distance from
drapes, furniture and high traffic areas. A
qualified electrician should add an electrical
outlet per local building codes. See shaded
area on recessed installation diagram for
proper outlet placement. Fireplace must be
installed to a plumb vertical wall for cor-
rect operation of touch controls.
Note: Follow all national and local electrical
codes. This fireplace can be framed in to the
wall.
WARNING: If the information in these in-
structions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury or death.
INSTALLATION
LOCATING FIREPLACE
CAUTION: Do not locate in a moist room
such as a bathroom or laundry room.
CAUTION: Wear gloves and safety
glasses for protection during installation
and maintenance.
This electric fireplace can be installed framed
in to a wall. Install at least 1 meter from the
floor and any combustibles such as carpet
and drapes. Recessed

8
INSTALLATION INSTALLATION
Recessed Installation:
1. Prepare frame opening according to chart.
Frame opening is slightly larger than the fire
unit. For best concealment, a qualified
electrician should add an electrical outlet per
local building codes anywhere in the shaded
area. Install 220v outlet on the finished surface
above or to the right of the recessed opening.
Fascia will cover the plug and outlet.
3. Secure fire unit to the finished framed opening
with the provided large washer head screws.
Make certain that at least 4 of the screws are
driven in to a solid backing.
AL1000CLX 635mm W x 502mm H x
100mm D
AL1500CLX 1143mm W x 502mm H x
100mm D
AL2000CLX 1651mm W x 502mm H x
100mm D
AL2500CLX 2159 mm W x 502 mm H x
100 mm D
AL3600CLX 3277mm W x 502mm H x
100mm D
2. Attach L-metal brackets to the fire unit with he
provided small washer head screws.
Fireplace will stand proud of the finished wall
opening by 29mm, this area must not be
blocked by any additional trim, tile, etc. as this
will block proper air flow. This is a semi-
permanent installation. Remove screws to
relocate.
4. Hang the face on the fire unit. Make certain
that the hooks from the on the backside of the
glass face are secured on all 4 studs on the fire
unit.
Power cord
Power
cord
Power
cord

9
Wall-hung Installation:
1. Hang the mounting bracket with the
included large washer head screws and wall
anchors. Wall anchors should be used at the
highest outside corners. Be certain that at
least two screws are driven in to solid
backing. Use the chart to see proper distance
between the screws used to hold the
mounting bracket.
2. Attach the L metal bracket to the bottom of
the fire unit with the small washer head
screws.
3. Hang the fire unit on the mounting bracket
by slotting the key hole slots on the fire unit
over the hooks on the mounting bracket.
4. Use the included L metal bracket to secure
the bottom of the fire unit to the wall. This is a
semi-permanent installation. Remove screws to
relocate.
AL1000CLX 450mm
AL1500CLX 756mm
AL2000CLX 1264mm
AL2500CLX 1753mm
AL3600CLX 2870mm
Use the chart below to see proper distance
between the screws used to hold the mount-
ing bracket.
Screw holes
5. Hang the glass face on the fire unit. Make
certain that the hooks from the on the backside
of the glass face are secured on all 4 studs on
the fire unit.
INSTALLATION
Power
cord
Power
cord

10
OPERATION MAINTENANCE
OPERATION
On the bottom of the unit is a main power switch. Switch this on to begin using the fireplace. Directly
below the flame, on the right hand side are 3 small LED status lights and 3 buttons.
When all indicator lights are off, pressing on
any button will only show the status. Once the
indicator lights are on you can press any but-
ton. Press down on the power button to turn
the machine on. This will be indicated by 1
orange LED light. The Heat button can be
pressed multiple times and will turn on low,
high and off in that order. The Backlight button
turns on high, medium, low and off in that or-
der.
Power Heat Backlight
When the switch turns on, this orange pilot
lamp is always on. It shows the fire is ener-
gized.
The status light above shows that the power is
on and the heater is on low
The status light above shows that the power is
on and the heater is on high
The included re-
mote functions in
the same manner
as the buttons on
the main unit.

11
MAINTENANCE
AL CLX SERVICE PARTS
ITEM PHOTO COMMENTS
MFPCB1 PRINTED CIRCUIT BOARD CONTROLS LOW
VOLTAGE AND HIGH VOLTAGE FUNCTIONS
MFTC1 LCD TOUCH CONTROL
MFRR1 REMOTE CONTROL IR RECEIVER
MF12VT1 TRANSFORMER 1 AMP
MF12VT3 TRANSFORMER 3 AMP
MFHF12015 HEATER FAN 220 V 1.5kW
MFPHFAL40
MFPHFAL60
MFPHFAL80
MFPHFAL100
MFPHFAL144
HEATER 220 V 1.5kW
MFSM120 SPINDLE MOTOR 220 V 50-60 HZ
MFP40 LED LED LIGHT STRING AL1000
MFP60 LED LED LIGHT STRING AL1500
MFP80 LED LED LIGHT STRING AL2000
MFP100 LED LED LIGHT STRING AL2500
MFP144 LED LED LIGHT STRING AL3600
MF PS1 POWER SWITCH
MFR1 REMOTE CONTROL

12
FREQUENTLY ASKED QUESTIONS
Q. How do you program the remote control?
A. The remote comes pre-programmed. No programming is necessary.
Q. What distance can the remote be used from the fireplace?
A. Optimal distance for the remote control is within 10 meters.
Q. Can you turn on the fireplace via the touch screen and off via the remote (or vise versa)?
A. Yes.
Q. My touch screen will not operate properly.
A. The fireplace must be installed to a plumb vertical wall for correct operation of touch controls. Re-
move power source for 30 seconds to allow unit to reset. Attach glass face, turn on power and wait
for indicator lights to turn off.
Q. Low long will the LED lights last?
A. LED Lamps have a life span of up to 20 years.
Q. Can the sensitivity of the touch screen be adjusted?
A. Yes, but only by the factory. Not just any technician will be able to adjust the touch screen sensi-
tivity.
Q. Can the fireplace be installed outside?
A. No. Please review the entire safety chapter before installing this fireplace.
Q. Does the fireplace need to be on a dedicated 15 amp circuit?
A. Yes.
Q. What thickness of sheetrock should be used for the recessed installation?
A. 12mm or 16mm.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the fireplace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the fireplace runs entirely off of the
main power supply.
MAINTENANCE MAINTENANCE
AL40WMB WALL MOUNT BRACKET AL1000
AL60WMB WALL MOUNT BRACKET AL1500
AL80WMB WALL MOUNT BRACKET AL2000
AL100WMB WALL MOUNT BRACKET AL2500
AL144WMB WALL MOUNT BRACKET AL3600
ALGLS40 GLASS FACE AL1000
ALGLS60 GLASS FACE AL1500
ALGLS80 GLASS FACE AL2000
ALGLS100 GLASS FACE AL2500
ALGLS144 GLASS FACE AL3600

13
TROUBLESHOOTING
MAINTENANCE
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Nothing comes on (touch
screen, etc.)
A. Fireplace is not plugged in to an
electrical outlet A. Check plug
B. Breaker tripped or outlet has no
power
B. Reset breaker, test outlet for
power
C. Power Switch is not in the “On”
position (bottom right)
C. Turn main power switch to the
“On” position (solid white line is
flush with the fireplace)
D. Internal component is frozen
and needs to be reset
D. Turn unit off and unplug for 5
minutes. Plug back in and turn unit
on. If plug cannot be reached, reset
breaker and turn unit back on
E. Defective component
E. Qualified service technician
needs to replace motherboard,
transformer or LCD touch control
Touch Screen Comes on
- then nothing
A. Fireplace is not plum to the wall
(there is space between the touch
screen and fascia)
A. Reposition the fireplace in the
installation so the glass fascia rests
firmly to the fireplace touch controls.
Check that fascia is seated correctly
on pins
B. Fireplace was installed with the
power in "on" position
B. Turn main power switch to the
"off" position for 30 seconds. Switch
the fireplace back into the "on"
position for 20 seconds for complete
reboot of touch control.
C. Not operating touch control
properly with finger
C. Press flat part of finger firmly on
the touch screen and apply
moderate pressure
D. Loose connection on
motherboard
D. Check functions with remote
control. if functional, check
connections on motherboard
E. Motherboard is defective E. Replace Motherboard
Fireplace turns off and
will not turn back on
A. Fireplace has overheated and
safety disc has snapped or circuit
breaker has tripped
A. Turn off major power switch and
waiting 5 minutes to turn it back on
or reset circuit breaker
A. Low Batteries A. Replace batteries in remote
control with - 2 AA batteries
Can operate fireplace
functions with touch
controls but not remote
control
B. Not aiming control correctly
B. Aim remote control to the upper
right of the viewing area where
sensor is located
C. Remote control defective C. Replace remote control
D. Remote Sensor is defective D. Replace remote sensor inside
fireplace

14
CLEANING AND MAINTENANCE INSTRUCTIONS
There is very little maintenance involved with your electric fireplace. Please follow the few points be-
low:
 On a semi-annual basis unplug the machine from it’s power source, wait for the heating element
to cool and dust the fire unit with a dry cloth. Be careful not to brush any wires that may be ex-
posed as you do this.
 To clean the glass face of the fireplace simply use your desired glass cleaner with paper towels.
 To clean the air inlets/outlets, wipe with a soft cloth or the nozzle of a vacuum cleaner
 Dust can easily build up around the heater area under the appliance. Take particular care to
clean this area on a regular basis to prevent buildup.
 If long time no use, please unplug the fireplace and stock it at indoor dry position.
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Flame is not visible when
unit is turned on
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
B. Motherboard is defective B. Replace motherboard
Fireplace lights up but
there is no flame image
A. Wiring for motor is loose
A. Disconnect unit from power
source and inspect for loose
connections from motor
B. Motor is defective B. Replace motor
Fireplace is squeaking
when flame image is on
A. Fireplace spindle/ rod is
contacting to metal
A. Apply lithium grease or any
standard grease to contacts with rod
and metal
B. Motor is defective B. Replace motor
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
Heater does not provide
heat when on B. Thermal snap disc has been
tripped
B. Turn unit off and unplug unit for 5
minutes. Plug back in and turn unit
on. If plug cannot be reached, reset
breaker and turn unit back on
C. Heater core is defective C. Replace Heater Core
MAINTENANCE MAINTENANCE

15
MAINTENANCE
WIRING DIAGRAM
NOTES

16
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