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monarchwater.co.uk
/ MONARCH WATER MAGNESIO WARRANTY - Effective January 2023
The Magnesio is fully covered by a 12 month parts and labour warranty for installation within
mainland Great Britain from date of original purchase. Installations outside of these areas are
automatically covered by a 12 months parts only ‘exchange’ warranty.
PLEASE NOTE - This warranty has the following conditions, and is not covered by the following.
1. Damage caused by high water pressure, we strongly recommend a 5 bar water pressure limiting
valve on the inlet to your water supply, where daytime water pressure exceeds a static pressure of
3.5 bar (50psi).
2. This water conditioner is suitable for a mains water supply only.
3. The majority of debris in water is caused by local authority work on the water main. If notified in
advance, by your local water authority, please put your conditioner onto ‘bypass’, see Fig 4 on page.
4. Callouts due to incorrect installation. If you have any queries when installing your conditioner,
please call us on +44 (0)1986 784759.
5. The wrong type of magnesium used and also the conditioner being allowed to run out of
magnesium. NOTE: In all cases use MAGNESIUM FLAKES ONLY.
6. The use of any other hoses than those that are classified as food grade. Under no circumstances
use washing machine hoses.
7. The build-up of magnesium fines in the bottom of the magnesium compartment. Although
Monarch recommends Monarch Magnesium flakes, but recognises this is not always available,
therefore please note it is the customers’ responsibility to ensure the magnesium is of good
condition and quality when used.
8. The effect of aggressive water, the degradation and/or blinding of resin and/or chlorine attack on
resin.
9. Under no circumstances plumb in the conditioner in solid copper.
10. The installation kit is only covered by the OEM twelve-month parts ‘exchange’ warranty only.
11. Compensation as a result of cancelled appointments, damage caused by, or incorrect installation of
the water conditioner. In the unlikely event of a fault, put the conditioner onto Bypass, see 3 above
ref ‘For Bypass’ until an engineer calls.
12. Please note that any callouts within the warranty period that are due to external influences
affecting the operation of the conditioner, may incur a charge.
/ THE ABOVE DOES NOT AFFECT YOUR STATUTORY RIGHTS SERVICE CARE
The manufacturer of your water conditioner includes 55+ years of manufacturing experience, to give
you a water conditioner that is arguably the most reliable on the market today. One of the aspects
incorporated into the manufacture of your Magnesio is ‘Prevention is better than cure’.
Monarch strongly recommends a service once every 2 years to ensure optimum continued
performance.
/ MONARCH NATIONAL SERVICE COVERAGE AREAS - Effective January 2023
All postcodes within mainland Great Britain are automatically covered by a parts and labour warranty
as set out in the relevant brochure for the individual model/range.
/ IMPORTANT
Magnesio water conditioners sold outside of mainland Great Britain are to be strictly covered by a
parts only ‘exchange’ warranty as determined by the model/range of conditioners i.e. Unit with 12
months parts.
All parts sent back to Monarch are at the expense of the sending parties. All repaired or replaced
items will be returned to the sender on a no charge basis whilst covered by the parts exchange
guarantee.
Once the parts exchange guarantee has expired, Monarch reserves the right to make a charge for
any postage/delivery, labour and parts charges that is deemed necessary. Monarch will endeavour to
keep these charges at the lowest cost whenever possible.