
8A EN
05. TROUBLESHOOTING
FINAL CONSUMERS AND SPECIALIZED TECHNICIANS INSTRUCTIONS
Problem Procedure Behavior Behavior II Discovering the origin of the problem
• Motor
doesn't work
• Make sure you have
230V power supply
connected to control
board and if it is
working properly.
• Still not working • Consult a qualified
technician.
• Motor
doesn’t move
but makes
noise
• Unlock motor and
move the gate by hand
to check for mechanical
problems on the gate.
• Found problems? • Consult a qualified gates
technician. 1 • Check motion axis and associated motion systems related with the motor (wheels, gear racks, etc.) to find out what is the problem.
• The gate moves
easily?
• Consult a qualified
MOTORLINE technician.
• Motor
opens but
doesn’t close
• Unlock motor and
move the gate by hand
to closed position.
Lock motor again and
turn of power supply for
5 seconds. Reconnect it
and send order to open
gate using transmitter.
• Gate opened but
didn’t close again.
1 • Check if there is any
obstacle in front of the
photocells;
2 • Check if any of the control
devices (key selector, push
button, video intercom, etc.)
of the gate are jammed and
sending permanent signal to
control unit;
3 • Consult a qualified
MOTORLINE technician.
• Motor
doesn’t make
full course
• Unlock motor and
move the gate by hand
to check for mechanical
problems on the gate.
• Found problems? • Consult a qualified gates
technician 1 • Check motion axis and associated motion systems related with the motor (wheels, gear racks, etc.) to find out what is the problem.
• The gate moves
easily?
• Consult a qualified
MOTORLINE technician
1 • Open control board and check
if it has power supply;
2 • Check input fuses of the
control board;
3 • Disconnect the motor from
control board and test them by
connecting directly to power
supply in order to find out if they
have problems (see page 11A).
4 • If the motor works, problem is
on the control board.
Pull it out and send it to our
MOTORLINE technical services for
diagnosis;
5 • If the motor doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
1 • Check capacitor, testing
operator with a new one;
2 • If capacitors are not the
problem, disconnect motor from
control board and it them by
connecting directly to power
supply in order to find out if it has
problems (see page 7B);
3 • If the motor works, the problem
is from control board. Pull it out
and send it to our MOTORLINE
technical services for diagnosis;
4 • If the motor doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
1 • Check capacitor, testing
operator with a new one;
2 • If capacitors are not the
problem, disconnect motor
from control board and test it
by connecting directly to power
supply in order to find out if it is
broken;
3 • If the motor doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
4 • If motor work well and move
gate at full force during the
entire course, the problem is
from controller. Set force using
trimmer on the board. Make a new
working time programming, giving
sufficient time for opening and
closing with appropriate force .
5 • If this doesn’t work, remove
control unit and send it to
MOTORLINE technical services.
NOTE: Setting force of the
controller should be sufficient
to make the gate open and close
without stopping, but should stop
and invert with a little effort from
a person. In case of safety systems
failure, the gate shall never cause
physical damaged to obstacles
(vehicles, people, etc).
All MOTORLINE control boards have LEDs that
easily allow to conclude which devices are with
anomalies.
All safety devices LEDs (DS) in normal
situations remain On.
All "START" circuits LEDs in normal situations
remain Off.
If LEDs devices are not all On, there is some
security systems malfunction (photocells,
safety edges), etc.
If "START" circuits LEDs are turn On, there is a
control device sending permanent signal
A) SECURITY SYSTEMS:
1 • Close with a shunt all safety systems on
the control board (check manual of the control
board in question).
If the automated system starts working
normally check for the problematic device.
2 • Remove one shunt at a time until you find
the malfunction device
3 • Replace it for a functional device and check
if the motor works correctly with all the other
devices. If you find another one defective,
follow the same steps until you find all the
problems.
B) START SYSTEMS:
1 • Disconnect all wires from START terminal
input.
2 • If the LED turned Off, try reconnecting one
device at a time until you find the defective
device.
NOTE:
In case procedures described in sections A)
and B) don’t result, remove control board and
send to the MOTORLINE technical services for
diagnosis;