
7EN
. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS AND SPECIALIZED TECHNICIANS
Anomaly Procedure Behavior Procedure II Discovering the origin of the problem
• Bollard
doesn’t work. • Check that the
control board has
power and it is
working correctly.
• Still not working. • Consult a qualified
technician.
• Bollard
doesn’t move
but makes
noise.
• Unlock the bollard
and move it manually
to check if there
are mechanical
problems.
• The bollard is
stuck. • Consult a technician.
• The bollard moves
easily. • Consult a qualified
technician.
• Bollard opens
but doesn’t
close.
• Unlock the bollard
and manually move
it to the closed
position.
Lock the Bollard (s)
again.
Turn the general
electrical board off
for seconds, then
turn it back on. Give
opening order with
the remote control.
• Bollard opened but
didn’t close again. 1 • Check if there
are any obstacles
obstructing the
movement of the
bollard.
• Check if any control
devices of the bollard
are stuck and sending
a permanent signal to
the control board.
• Consult a qualified
technician.
• Bollard
doesn’t make
complete route.
• Unlock the bollard
and move it manually
to check if there
are mechanical
problems.
• Encountered
problems? • Consult an
experienced bollards
expert.
• The bollard moves
easily? • Consult a qualified
technician.
1 • Open control box and check if it
has V power supply;
• Check input fuses of the control
board;
• Disconnect bollards from
control board and test them by
connecting directly to power
supply.
• If the bollard work, the problem
is on the control board.
Pull it out and send it to our
technical services for diagnosis;
• If the bollard don’t work,
remove them from installation site
and send to our technical services
for diagnosis.
1 • Disconnect the bollard from
control board and test it by
connecting directly to power
supply in order to find out if it has
All control boards have LEDs that
easily allow to conclude which
devices are with anomalies.
All safety devices LEDs (DS) in
normal situations remain On.
All "START" circuits LEDs in normal
situations remain Off.
If LEDs devices are not all On,
there is some security systems
malfunction (photocells, safety
edges).
If "START" circuits LEDs are turn
(Op and Cl), there is a control
device sending permanent signal.
problems;
• If the bollard work, the problem
is on the control board.
A) SECURITY SYSTEMS:
1 • Close with a shunt all safety
systems on the control board
(check manual of the control
board. If the automated system
starts working normally check for
the problematic device.
• Remove one shunt at a time
until you find the malfunction
device.
• Replace it for a functional
device and check if the motor
works correctly with all the other
devices. If you find another one
Pull it out and send it to our
technical services for diagnosis;
• If the bollard don’t work, remove
defective, follow the same steps
until you find all the problems.
B) START SYSTEMS:
1 • Disconnect all wires connected
to the START connector.
• If the LED turned OFF, try
reconnecting one device at a time
until you find the defective device.
them from installation site and
send to our technical services for
diagnosis.
NOTE • In case procedures
described in sections A) and B)
don’t result, remove control board
and send to our technical services
for diagnosis.
1 • Disconnect motor from control
board and test it by connecting
directly to power supply in order
to find out if it is broken;
• If the bollard(s) doesn’t work,
remove it from installation site and
send to our technical services for
diagnosis.
• If motor work well and move
the bollard at full force during
the entire course, the problem is
with control board. Set force using
trimmer on the board. Make a
new working time programming,
giving enough time for opening
and closing with appropriate force
(consult control board manual).
• If this doesn’t work, remove
control board and send it to
technical services.
NOTE •
Setting force of the control
board should be enough to make
the bollard open and close without
stopping, but should stop and invert
with a little effort from a person.
In case of safety systems failure,
the gate shall never cause physical
damaged to obstacles (vehicles,
people, etc.).
Check all motion systems related
with the bollard and to find out
what is the problem.
Check all motion systems related
with the bollard and to find out
what is the problem.