INSTRUCTIONS FOR TECHNICAL PERSONNEL
08. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS
Anomaly Procedure Actions Procedure II Discovering the origin of the problem
• Motor does
not work
• Verify that you have
connected to 230V
power to the
automation and if
the fuse is working
properly.
• Still not working • Consult a MOTORLINE
qualified technician.
• Make sure the pe-
destrian service door
is securely closed.
• Still not working • Consult a MOTORLINE
qualified technician.
• Motor does
not move but
makes noise
• Unlock the engine
and move the gate
manually to check for
mechanical problems
on the gate.
• Encountered any
problems?
• Consult an gate’s
technician.
1 • Check all the motion axes and the movement systems associated to the gate and the automatism (rails,pulleys, bolts, hinges, etc.) to find
out he problem. Also make sure the springs are in good condition and are able to withstand the gate.
• The gate moves
easily?
• Consult a MOTORLINE
qualified technician.
• Motor
opens but
does not
close
• Gate has opened
but did not close.
• Consult a MOTORLINE
qualified technician.
NOTE • With the gate open,if you give the order to close and you have some
obstacle in front of the the photocells, LEDs blink twice.
During closing, if it invert for stress detection, blink once.
• Motor does
not the full
itinerary
• Unlock motor and
move gate by hand to
check for mechanical
problems on the
gate.
• Encountered any
problems?
• Consult an gate’s
technician.
1 • Check all the motion axes and the movement systems associated to the gate and the automatism (rails,pulleys, bolts, hinges, etc.) to find
out he problem. Also make sure the springs are in good condition and are able to withstand the gate.
• Is the gate moving
easily?
• Consult a MOTORLINE
qualified technician.
1 • Remove the top cover of the
engine;
2 • Measure the 24V
transformer’s output to detect
the location of the malfunction;
A) Has 24V:
1 • Make sure the central is
supplying the motor to detect
whether the fault is in the engine
or in the central. Replace the
damaged component or send to
Motorline facilities for diagnosis
and repair.
B) Doesn’t have 24V:
1 • Check the 230V transformer
input. If you can measure 230V
on the input, the transformer is
the problem. If not, the problem
is the fuse, electrical cables or
electrical current itself. Check all
systems.
1 • Give a start on the transmitter
to open and check the LEDs
behavior.
2 • If it blinks twice, then the
connection with the photocells
is having problems. Check all the
photocells circuit connection.
3 • If it flashes three times, then
the service door connection is
having problems. Check all the
door’s connection circuit.
1 • Turn off the central’s motor
and test it directly connected
to a 24V battery to find the
malfunction (see page 12.B)
2 • If the engine operate, the
problem is in the central.
Pull it out and send it to the
MOTORLINE technical services
for diagnosis;
3 • If the motor does not work,
remove it and send it to the
MOTORLINE technical services
for diagnosis.
1 • Verify that the gate tests were
well done;
2 • Change the force on P2 menu
until the engine move the gate
without changing direction;
3 • This adjustment must be
made so that the gate when
meeting an obstacle inverts his
direction (left illustration);
4 • If even at his maximum
strength (F9) the problem still
remains, test the motor directly
connected to a 24V battery to
see if it has the strength to open/
close the door completely;
5 • Change the force on P2 menu
until the engine moves the gate
without changing direction;
1 • Make sure the display and the courtesy
LEDs are connected and to see if it has power;
2 • Check if the photocells have power supply
from the control board. If not, check the fuse
nºFUSE FT (see page 14);
3 • Go to the menu on the display and disable
the photocells and the service door;
4 • Try to close;
A) It closed:
1 • Problem is in one of these two systems.
Activate the photocells and make sure the
gate closes. If it closes, the problem will be
on the service door. Activate it from the menu
and try to close the gate to be sure.
B) Didn’t close:
1 • The problem is in the motor or in the
central.Give the order to close the gate while
measuring the output power from the central
to the engine.
If you have 24V, the center is working and the
problem is in the engine.
2 • If it does not have power, the problem
remains in the centralboard.
1 • Check if there is
any obstacle in front
of the photocells;
2 • Chech if the
photocells are
working. Put your hand in front of
their infrared link, and check if the
relay makes noise.
3 • Check if any of the gate’s control
devices (key selector, push button,
video intercom, etc.) are locked and
sending permanent sign;