8EN
07. TROUBLESHOOTING
FINAL CONSUMERS AND SPECIALIZED TECHNICIANS INSTRUCTIONS
Anomaly Cause Procedure
The turnstile arms do not lock, the LEDs are not working
and the turnstile does not receive commands, even if there
is power
• The energy may not be enough
• The control board's power cable may be disconnected.
• The power supply may be defective.
• The power of the power supply must be checked with a multimeter.
• External and internal power cables must be checked manually.
There is energy in the turnstile, the LEDs are on, but the
arms are stationary. The solenoids do not lock.
• The brake solenoid cables may be disconnected.
• The access card may be defective.
• The solenoid locking pins may be overloaded.
• Check the connections between the control board and the solenoids.
• Measure the voltage values.
The LED lights are in the “green arrow” position, but the
turnstile arms do not allow passage.
• The solenoids may be defective.
• The solenoid springs may have been deformed and may not be
able to pull the guides.
• The access card may be defective.
• If the solenoid is defective, it must be replaced.
• The solenoids must be cleaned with contact spray.
• If the springs are deformed, they must be replaced.
• If the access card is defective, it must be replaced.
The turnstile allows to pass but does not close after
passing. It closes automatically after several passes.
• Directional sensors may be defective.
• There may be poor contact when connecting the directional
sensors.
• The access card may be defective.
• If the sensors are defective, they must be replaced.
• Check the cable terminals manually. If they are defective, they must be replaced.
• If the access card is defective, it must be replaced.
After passing, the arms remain crossed before reaching
the center, or tap and stop audibly.
• The damper may be out of adjustment.
• The damper may be defective.
• The damper bearing may be defective.
• The damper must be adjusted as described in the manual.
• If the damper is defective, it must be replaced.
• If the bearing is defective, it must be replaced.
The suspended arm does not fall even in an emergency. • The motor may be defective.
• Directional sensors may be defective.
• The drop pin may be stuck.
• If the engine is defective, it must be replaced.
• If the sensors are defective, they must be replaced.
• The drop pin must be cleaned and lubricated.
At the moment of passing, the arms remain locked, do not
rotate or are difficult to rotate.
• The spring may be damaged.
• A cable or an external element may be attached to the
mechanism.
• The movement springs may not be working.
• If the spring is defective, it must be replaced.
• The turnstile must be switched off and not switched on again. Contact your
authorized service.
• If the movement springs are deformed, they must be replaced.
When the suspended arm falls, it does not return to the
starting position. • The arm pin may not fit the handle.
• The drop pin on the arm may be stuck.
• The arm drop pin must be cleaned with contact spray or similar materials.
• The mechanism must be lubricated with oil to facilitate the operation of the pin.
• If the problem is not resolved, the pin must be replaced.
The turnstile allows continuous passage in one direction
only. • It may be running in unidirectional free mode.
• The solenoid cable or spring may be improperly connected. • If there is a spring or cable not properly connected, connect correctly.
• If it doesn't work, they must be replaced.
The turnstile works correctly with all its functions, but the
LEDs do not light. • LED boards or cables may be defective.
• The control board may be defective.
• If the LED board is defective, it must be replaced.
• If the LED cable is defective, it must be replaced.
• If the control board is defective, it must be replaced.
