Motorola solutions APX 1000 User manual

APX 1000 USER GUIDE
APX TWO-WAY RADIOS
MODEL 2
*MN000254A01*
MN000254A01-BR
DECEMBER 2021
© 2021 Motorola Solutions, Inc. All rights reserved

Software Version
All the features described in the following sections are supported by the software version R26.00.00 or
later.
See Accessing the Radio Information on page 87 to determine the software version of your radio.
Contact your system administrator for more details of all the supported features.
MN000254A01-BR
Software Version
2

Chapter 1
Read Me First
This User Guide covers the basic operation of the radio. However, your dealer or system administrator
may have customized your radio for your specific needs. Check with your dealer or system
administrator for more information.
1.1
Notations Used in This Manual
Notations such as Warning, Caution, and Notice are used throughout the text in this publication.
These notations are used to emphasize that safety hazards exist, and the care that must be taken or
observed.
WARNING: An operational procedure, practice, or condition and so on, which may result in
injury or death if not carefully observed.
CAUTION: An operational procedure, practice, or condition and so on, which may result in
damage to the equipment if not carefully observed.
NOTE: An operational procedure, practice, or condition and so on, which is essential to
emphasize.
The following special notations identify certain items.
Example Description
Home button or Buttons and keys are shown in bold print or as an icon.
Phon Phone Menu entries are shown similar to the way they appear on the
display of the radio.
This means “Press the right side of the 4-Way Navigation Button”.
This means the content with this icon is designated for radio with
Multi-Function Knob (MFK).
NOTE: Single knob radio is available for APX 1000 all
bands.
This means the content with this icon is designated for radio with
Volume Control Knob and 16–Position Select Knob.
NOTE: Two knobs radio is only available for APX 1000
900 MHz.
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3

1.2
Radio Care
Proper radio usage and care ensure efficient operation and long life of the product.
CAUTION: Use the radio according to the following recommendations and warnings.
• Your radio casing has a vent port for pressure equalization in the radio. Never poke this vent
with objects such as needles, tweezers, or screwdrivers. Poking the vent could create
leak paths into the radio and the radio submergibility will be lost.
See the following picture for radio with Multi-function Knob.
A
See the following picture for radio with two knobs.
A
• Never obstruct or cover the vent port, even with a label.
• Ensure that no oily substances come in contact with the vent port.
• Your radio is designed to be submerged to a maximum depth of 6 feet and maximum time of
2 hours. Exceeding either maximum limit may result in damage to the radio.
• The radio with antenna attached properly is submersible to a maximum depth of 1 meter
(3.28 feet) and a maximum submersion time of 30 minutes. Exceeding either maximum limit
or use without antenna may result in damage to the radio.
• If the radio battery contacts are exposed to water without the battery attached, dry and clean
the radio battery contacts before attaching a battery to the radio. Turn the radio over with the
battery contact facing down and shake the radio so any trapped water can escape. A short
circuit of the contacts could occur if they are not dried properly.
• If the radio has been submerged in water, shake the radio to remove any water that is
trapped inside the speaker grille and microphone port. Otherwise, the water decreases the
audio quality of the radio.
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• If an accessory is not attached to the radio, ensure that the accessory connector cover is
attached to the radio side accessory connector.
• If the radio is submerged or exposed to a high force water spray, such as from a hose,
remove the accessory or accessory connector cover immediately and ensure that no water
is forced into the accessory connector/radio interface. Rinse and dry the area and re-attach
the accessory or accessory connector cover if leakage occurs.
• If the radio is exposed to a corrosive environment, such as salt water or corrosive gases
or liquids, rinse and clean the radio immediately to prevent damage to radio materials,
especially plated surfaces. Remove the battery and the antenna before cleaning.
• Do not disassemble the radio as you could damage radio seals and result in leak paths into
the radio. Any radio maintenance should be performed only by a qualified radio technician.
• Only Underwriter Laboratory (UL) approved service centers can open and service UL
certified radios. Opening or repairing at unauthorized locations invalidates hazardous
location rating of the radio.
• Do not pound, drop, or throw the radio unnecessarily.
• When cleaning the radio, do not use a high-pressure jet spray as this may exceed the depth
pressure and cause water to leak into the radio.
1.2.1
Cleaning Your Radio
CAUTION: Do not use solvents to clean your radio as most chemicals may permanently
damage the radio housing and textures.
Do not submerge the radio in the detergent solution.
To clean the external surfaces of your radio, follow the procedure described next.
Procedure:
1Combine one teaspoon of mild dishwashing detergent to one gallon of water (0.5% solution).
2Apply the solution sparingly with a stiff, non-metallic, shortbristled brush, making sure that
excess detergent does not get entrapped near the connectors, controls, or crevices. Rinse and
then dry the radio thoroughly with a soft, lint-free cloth.
3Clean battery contacts with a lint-free cloth to remove dirt or grease.
1.2.2
Cleaning the External Surface of the Radio
Prerequisites:
CAUTION: Do not use solvents to clean your radio. Spirits may permanently damage the radio
housing.
Do not submerge the radio in detergent solution.
Procedure:
1Combine 1 teaspoon of mild dishwashing detergent to 1 gallon of water (0.5% solution).
2Apply the solution sparingly with a stiff, non-metallic, short-bristled brush, ensuring that excess
detergent does not get entrapped near the connectors, controls, or crevices.
3Dry the radio thoroughly with a soft, absorbent, lint-free cloth.
4Ensure that no water remains entrapped near the connectors, cracks, or crevices.
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5

1.2.3
Radio Service and Repair
Proper repair and maintenance procedures ensure efficient operation and long life of this radio. A
Motorola Solutions maintenance agreement provides expert service to keep the radio and all other
communication equipment in perfect operating condition.
A nationwide service organization is provided by Motorola Solutions to support maintenance services.
Through its maintenance and installation program, Motorola Solutions makes the finest service
available to those desiring reliable continuous communications on a contract basis.
For a contract service agreement, contact your nearest Motorola Solutions service or sales
representative, or an authorized Motorola Solutions dealer.
1.3
Battery Recycling and Disposal
In the U.S. and Canada, Motorola Solutions participates in the nationwide Call2Recycle program for
battery collection and recycling. Many retailers and dealers participate in this program.
For the location of the drop-off facility closest to you, go to http://www.call2recycle.org/ or call 1-800-8-
BATTERY. This website and telephone number also provide other useful information concerning
recycling options for consumers, businesses, and governmental agencies.
1.4
What Your Dealer/System Administrator Can Tell You
If the radio is to be operated in extreme temperatures (less than -30 °C or more than +60 °C), check
with your system administrator for the correct radio settings.
You can consult your dealer or system administrator about the following:
• Is your radio programmed with any preset conventional channels?
• Which buttons have been programmed to access other features?
• What optional accessories may suit your needs?
NOTE: Specifications may vary for different radio models. Contact your system administrator for
more information.
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6

Chapter 2
Preparing Your Radio for Use
This section provides simple instructions to prepare your radio for use.
2.1
Charging the Battery
Prerequisites:
WARNING: To avoid a possible explosion:
• Do not replace the battery in any area labeled hazardous atmosphere.
• Do not discard batteries in a fire.
When and where to use:Motorola Solutions-approved battery shipped with your radio is uncharged.
Prior to using a new battery, charge it for a minimum of 16 hours to ensure optimum capacity and
performance. For a list of Motorola Solutions-authorized batteries and chargers available for use with
your radio, see Accessories on page 93.
NOTE: When charging a battery attached to a radio, the radio must be turned off.
Procedure:
To charge the battery, place the battery (with or without the radio) in a Motorola Solutions-
approved charger.
The LED on the charger indicates the charging progress, see the Charger User Guide.
2.2
Attaching the Battery
If your radio is preprogrammed with volatile-key retention, the encryption keys are retained for
approximately 30 seconds after battery removal. Check with your dealer or system administrator for
more information.
You can view the status of the battery if the radio is using an IMPRES battery.
NOTE:
User is notified if radio detects non-Motorola Solutions battery upon powering up, charging, or
removing from the charger. This feature is applicable for IMPRES and Non-IMPRES battery.
When the radio is attached with the non-Motorola Solutions battery, a tone sounds, display
shows Unknown Battry temporarily and battery indicator is not shown in the radio display.
Battery menu screen displays Unknown Battry permanently and IMPRES battery information
is not shown on the radio display.
Procedure:
1Slide the battery into the radio frame until the latch at the bottom of the radio clicks into place.
2To remove the battery, turn the radio off. Lift the latch at the bottom of the radio, then slide the
battery out from the radio.
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Preparing Your Radio for Use
7

2.3
Attaching the Antenna
Prerequisites:Ensure the radio is turned off before attaching the antenna.
Procedure:
1Set the antenna in the receptacle.
2Turn the antenna clockwise to attach to the radio.
3To remove the antenna, turn the antenna counterclockwise.
NOTE: When removing the antenna, ensure that the radio is turned off.
2.4
Removing and Attaching the Accessory Connector Cover
The accessory connector is on the antenna side of the radio. It is used to connect accessories to the
radio.
NOTE: To prevent damage to the connector, shield it with the connector cover when not in use.
Procedure:
1To remove the accessory connector cover, rotate the thumbscrew counterclockwise until it
disengages from the radio.
NOTE: If the thumbscrew is too tight, use an Allen wrench at to loosen it.
2Rotate and lift the connector cover to disengage it from the radio.
3To attach the accessory connector cover, insert the hooked end of the cover into the slot above
the connector.
4Press the top of the cover downward to seat it in the slot.
5Tighten by rotating the thumbscrew clockwise by hand.
2.5
Attaching the Belt Clip
Procedure:
1Align the grooves of the belt clip with those of the radio and push down until you hear a click.
2To remove the clip, use a flat-bladed object to press the belt clip tab away from the radio.
3Slide the clip upward and away from the radio.
2.6
Turning On the Radio
Procedure:
1
• If the power-up test is successful, the display shows SELFTEST momentarily, followed by the
Home screen and the Codeplug Alias.
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• If the power-up test is unsuccessful, you see Error XX/YY (XX/YY is an alphanumeric
code).
NOTE:
If the radio fails to power-up after repeating a few times, record the Error XX/YY code
and contact your dealer.
Codeplug Alias feature is enabled through Customer Programming Software (CPS)
configuration to display the codeplug alias as a temporary text during power on.
2
2.7
Adjusting the Volume
When and where to use:
Ensure the radio is powered on.
Your radio is preprogrammed to reset to medium volume rate, which is Level 12, by default every time
the radio powers up.
Procedure:
1
2To decrease the volume, rotate the knob counterclockwise.
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9

Chapter 3
Radio Controls
This chapter explains the buttons and functions to control the radio.
3.1
Radio Parts and Controls
APX 1000 with Multi-Function Knob (MFK).
NOTE: Single knob radio is available for APX 1000 all bands.
1
8
2
3
4
5
6
7
14
13
11
10
9
12
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15
16
17
19
18
20
1*Top (Orange) Button
This button is usually programmed as the Emergency button.
2 Top Lightbar
3 Microphone
4*Top Side (Select) Button
Use this programmable button to access a preprogrammed function or enable or
disable a feature.
5Push-to-Talk (PTT) Button
Press and hold to talk in simplex calls or to initiate a group call, release it to listen.
6*Side Button 1
Use this programmable button to access a preprogrammed function or enable or
disable a feature.
7*Side Button 2
Use this programmable button to access a preprogrammed function or enable or
disable a feature.
8Home Button
Press to return to the Home screen.
94-Way Navigation Buttons
Use these buttons for list scrolling and navigating around the menu hierarchy.
10 Keypad
Use the keypad to enter alphanumeric characters for dialing, contact entries, and text
messages.
11 Menu Select Buttons
Press to enter the menu corresponding to the button.
12 Main Display
13 Speaker
14 LED Indicator
*These radio controls/buttons are programmable.
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15 Antenna
16 Accessory Connector
17 Battery Latch (at the bottom)
18 Battery
19 Microphone
20*Multi-Function Knob (MFK)
Rotate clockwise until you hear a click to turn on the radio.
Rotate counterclockwise until you hear a click to turn off the radio.
This button is also preprogrammed to support a primary and secondary feature func-
tion or as a single function Volume knob. When programmed with the primary and
secondary feature function, press the button to toggle between the following features:
• Rotate clockwise to increase the volume and counterclockwise to decrease the
volume.
• Rotate to scroll through the channel or zone list.
APX 1000 with two knobs.
NOTE: Two knobs radio is only available for APX 1000 900 MHz.
1
15
14
12
11
10
9
2
3
4
6
7
8
13
16
5
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19
21
20
18
17
1*16-Position Select Knob
This knob is usually programmed for channel selection.
2On/Off/Volume Control Knob
Rotate clockwise until you hear a click to turn on the radio.
Rotate counterclockwise until you hear a click to turn off the radio.
Rotate clockwise to increase the volume.
Rotate counterclockwise to decrease the volume.
3 Top Lightbar
4*Top Side (Select) Button
Use this programmable button to access a preprogrammed function or enable or
disable a feature.
5 Microphone
6Push-to-Talk (PTT) Button
Press and hold to talk in simplex calls or to initiate a group call, release it to listen.
7*Side Button 1
Use this programmable button to access a preprogrammed function or enable or
disable a feature.
8*Side Button 2
Use this programmable button to access a preprogrammed function or enable or
disable a feature.
9Home Button
Press to return to the Home screen.
10 4-Way Navigation Buttons
Use these buttons for list scrolling and navigating around the menu hierarchy.
11 Keypad
Use the keypad to enter alphanumeric characters for dialing, contact entries, and text
messages.
12 Menu Select Buttons
Press to enter the menu corresponding to the button.
*These radio controls/buttons are programmable.
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13 Main Display
14 Speaker
15 LED Indicator
16*Top (Orange) Button
This button is usually programmed as the Emergency button.
17 Antenna
18 Accessory Connector
19 Battery Latch
20 Battery
21 Microphone
3.2
Programmable Features
Your system administrator can program the programmable buttons as shortcuts to radio functions or
preset channels/groups depending on the duration of a button press. Some functions can also be
programmed to the radio switches.
3.2.1
Assignable Radio Functions
Call Alert
Allows your radio to function like a pager, or to verify if a radio is active on the system.
Call Response
Allows you to answer a private call.
Channel
Selects a channel.
Contacts
Allows you to access the Contacts menu.
Dynamic Priority (Conventional Only)
Allows any channel in a Scan List (except for a Priority-One channel) to temporarily replace the
Priority-Two channel.
Emergency
Depending on the programming, initiates or cancels an emergency alarm or call.
In-Call User Alert
Allows the radio to remain muted to affiliated talkgroup calls while operating on the current Trunking
Personality or conventional channel.
Internet Protocol Address
Displays the Internet Protocol (IP) address, device name, and status of the radio.
Location
Displays the current location (latitude, longitude, time, and date), and also the distance and bearing
to another location, or toggles GPS/Location between on and off.
Message
Allows you to access the message list.
Mode Select
Long press – Assigns the current zone and channel to a programmable button.
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Short press – Changes to the preset Mode Select zone and channel.
Monitor (Conventional Only)
Monitors a selected channel for all radio traffic until the function is disabled.
Multiple Private Line (Conventional Only)
Allows you to access the Multiple Private Line lists.
Nuisance Delete
Temporarily removes an unwanted channel, except for priority channels and the designated
transmit channel from the scan list.
Phone Call
Allows you to make and receive calls similar to standard phone calls.
Private Call (Trunking Only)
Allows a call from one individual radio to another.
Private Line Defeat (Conventional Only)
Overrides any coded squelch (DPL or PL) that is preprogrammed to a channel.
Private Line Disable
Allows you to adjust the desired squelch level of the radio.
Priority Dispatch
Allows you to call the dispatcher on a different talkgroup.
Radio Profiles
Allows you to access a set of preprogrammed visual and audio settings of the radio.
Recent Calls
Allows you to view the recent call history of your radio.
Remote Monitor
Enables the system administrator to remotely command a targeted radio.
Repeater Access Button (RAB) (Conventional Only)
Allows you to manually send a repeater access codeword.
Reprogram Request (Trunking Only)
Notifies the dispatcher that a new dynamic regrouping assignment is needed.
Request-To-Talk (Conventional Only)
Notifies the dispatcher that you want to send a voice call.
Scan
Short press – Toggles the scan function between on and off.
Long press – Enables Scan List Programming and selects the scan list for editing.
Secure Transmission Select
Toggles secure transmission between on and off.
Selective Call (Conventional Only)
Calls an assigned radio.
Site Display/Search (Trunking Only)
Short press – Displays the current site ID and Received Signal Strength Indicator (RSSI) value.
Long press – Performs site search for Automatic Multiple Site Select (AMSS) or SmartZone
operation (long press).
Site Lock/Unlock (Trunking Only)
Allows your radio to lock onto a specific site.
Status (Trunking Only)
Sends data calls to the dispatcher about a predefined status.
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Talkaround/Direct (Conventional Only)
Toggles between using a repeater or communicating directly with another radio.
Talkgroup (Conventional Only)
Initiates a call to a preprogrammed group of radios.
Text Messaging Service (TMS)
Allows you to access the Text Messaging Service (TMS) menu.
TMS Quick Text
Selects a predefined message.
User
Allows you to log on to the server with a personally identifiable user name.
Zone Select
Selects a zone from the switch.
3.2.2
Assignable Settings or Utility Functions
Keypad/Controls Lock
Locks or unlocks the keypad, programmable buttons, switches, or rotary knobs.
Light/Flip
Press the button to toggle the display backlight on and off; press and hold the button to reverse the
content of the top display.
Voice Announcement
Audibly indicates the current feature mode, zone, or channel that you have been assigned to.
Voice Mute
Toggles the voice transmission between mute and unmute.
Volume Set Tone
Sets the volume set tone.
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16

Chapter 4
Status Indicators
This section explains the status indicators of the radio.
4.1
Battery Charge Status
Your radio indicates the battery charge status through LED, sounds, and the battery icon on the
display. You can also check the battery charge status by using the menu entry.
Battery Protection is activated when the battery is low or operating in extremely low temperatures to
extend radio communication. Features such as Wi-Fi and LTE are temporarily suspended.
When the Battery Protection Mode is active, you receive a notification. You can dismiss the Battery
Protect Mode notification by tapping Close on the dialog box. The top display will switch between
zones/channel information and Battery Protect Mode string.
Battery Protection Mode will end when the battery level or the temperature has returned to normal. A
notification will appear on the front display indicating that LTE and Wi-Fi services have been restored.
You can press Close to dismiss the notification or the dialog box will close itself after 3 minutes. The
top display notification will also disappear.
4.1.1
Fuel Gauge Icons
The fuel gauge icon indicates the battery level of your radio.
Gauge Battery Charge
76% to 100% full1
51% to 75%1
26% to 50%1
11% to 25%1
10% or less (at 10%, the gauge begins blinking)
4.1.2
Accessing the Battery Info screen
This feature displays the current capacity and charges cycles of your battery when an IMPRES battery
is powering your radio. This feature must be enabled in your radio to see the information.
1For IMPRES battery operation only.
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Status Indicators
17

Procedure:
1 or to Batt.
2Press the Menu Select button directly below Batt.
Your radio displays the following result:
Charge Percentage
Percentage of current battery capacity.
Remaining Capacity
Remaining power of the battery in mAh.
Estimated Charges
Number of charges cycles the battery has gone through.
3To return to the Home screen, press the Menu Select button directly below Exit.
4.1.3
HAZLOC Battery Type Detection
This feature alerts the user when there is a HAZLOC certification mismatch between the radio and the
battery. This feature supports IMPRES batteries only.
During power-up, if there is a mismatch, the following scenarios occurs:
• The radio continuously displays Wrong Battery with red intelligent backlight
• The radio Voice Announcement announces the preprogrammed Wrong Battery
• The battery icon blinks continuously
• A repetitive tone sounds
• LED blinks RED continuously
NOTE:
The radio does not display any indication when the radio is connected to the charger, when the
radio and battery match, or when the radio certification type is configured as None in Customer
Programming Software (CPS).
This feature is enabled through CPS configuration. Check with your dealer or system administrator for
more information.
4.2
LED Indications
The LED indications represent the operational status of your radio. A qualified technician can
permanently disable the LED indication by preprogramming it.
Table 1: LED Indications
Indication Status
Solid red Radio is transmitting.
Blinking red Radio is transmitting at low battery condition.
Double blinking red Radio is transmitting an emergency alarm or call.
Rapid blinking red Radio has failed the self-test upon powering up or encountered a fatal
error.
Solid yellow Channel is busy in conventional mode.
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Indication Status
Blinking yellow Radio is receiving a secured transmission.
Solid green Radio is powering up or is on a non-priority channel while in the Scan List
Programming mode.
Blinking green Radio is receiving an individual or telephone call or is on a Priority-Two
channel while in the Scan List Programming mode.
Rapid blinking green Radio is on a Priority-One channel while in the Scan List Programming
mode.
4.3
Status Icons
The 160 x 90 pixel front liquid crystal display (LCD) of your radio shows radio status, text entries, and
menu entries. The top two display rows contain color icons that indicate radio operating conditions
Icon Description
Radio is receiving a call or data.
Radio is transmitting a call or data.
For IMPRES battery operation only – the icon shown indicates
the charge remaining in the battery.
For all battery operation – the icon blinks when the battery is low.
The number of bars displayed represents the received signal
strength for the current site (trunking only). The more stripes in
the icon, the stronger the signal.
The radio has roamed to and is currently registered to a foreign
system.
Direct
On
Radio is configured for direct radio-to-radio communication
(during conventional operation only).
Off
Radio is connected with other radios through a repeater.
Selected channel is being monitored (during conventional opera-
tion only).
In-Call User Alert feature is enabled. Voice muting of the affili-
ated trunking talkgroup or selected conventional channel is acti-
vated.
When the radio displays L, the radio is set at Low power.
When the radio displays H, the radio is set at High power.
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Icon Description
or
Radio is scanning a scan list.
Blinking dot
Radio detects activity on channel designated as Priority-One.
Steady dot
Radio detects activity on channel designated as Priority-Two.
The vote scan feature is enabled.
On
Secure operation.
Off
Clear operation.
Blinking
Receiving an encrypted voice call.
On
AES secure operation.
Off
Clear operation.
Blinking
Receiving an encrypted voice call.
On
Feature is enabled and GPS signal is available.
Blinking
Feature is enabled, but no GPS signal is available.
User Login Indicator (IP Packet Data)
On
User is associated with the radio.
Blinking
Device registration or user registration with the server failed
due to an invalid username or pin.
Inverted
User successfully logged in to the secured IP Packet Data.
Data activity is present.
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